We recently transitioned to iPlum for our company phone. We liked how it is easy to set up and receive help from customer service. We also liked how we received guidance in getting our TCPA texting set up so that we could converse with our customers. Overall it was a relatively easy transition over to iPlum and we were functional very quickly. Review collected by and hosted on G2.com.

We did experience a lot of kinks when trying to figure out how to get our settings right for what we wanted to do. The phone tree and call forwarding settings were very confusing for us so we had to set up a call with a customer service person who put in a request with one of the engineers. One thing we don't love about iPlum is the wait period between answering the phone and connecting with the customer. We have two wait a few seconds before talking while the call connects which isn't ideal. Review collected by and hosted on G2.com.

When I couldn’t figure out how to get a phone number, the customer service people were able to give me clear directions how to work through my problem Review collected by and hosted on G2.com.

None at the moment. The app has been easy to navigate Review collected by and hosted on G2.com.

I just started a small private practice and needed something secure and HIPAA compliant. I’m really glad I’ve chosen IPlum and have already recommended it to colleagues. It’s user friendly on my computer or my phone. Review collected by and hosted on G2.com.

I wish it was cheaper, however it actually is cheaper than or the same price as the other hipaa compliant companies. Therefore I think it’s a fair deal. Review collected by and hosted on G2.com.

I like that it is a HIPAA complaint phone line that I can use for my business. Review collected by and hosted on G2.com.

It was hard to upload contacts as they were in a format that had to be changed by hand. The monthly cost is per phone line and doesnt includ emultiple. Review collected by and hosted on G2.com.

HIPAA & confidentiality for private practice, customer support is great Review collected by and hosted on G2.com.

that you have to use an app so ease of implementation is harder Review collected by and hosted on G2.com.

iPlum is easy to use and customizable, it is a great option for HIPAA compliant phone/fax. Review collected by and hosted on G2.com.

When set to ring through to your cell it can take time to connect which is an inconvenience and confusing for the person waiting on the line. The line also continues to ring after the call has been terminated for several rings. Review collected by and hosted on G2.com.

I really like the HIPPA compliance function Review collected by and hosted on G2.com.

I sometimes experience some difficulties when using iPlum- unable to pickup a phone call Review collected by and hosted on G2.com.

I like the HIPPA compliance and the need to verify your business. Review collected by and hosted on G2.com.

it does have some issue with being using friendly at times Review collected by and hosted on G2.com.

The most useful thing is that you can get phone calls on two different numbers to one phone. Review collected by and hosted on G2.com.

The process to get text messaging was tedious and long. I didn't like that it cost additional money as well. Review collected by and hosted on G2.com.

Easy to sign up and price. It was cheaper Review collected by and hosted on G2.com.

Tough to get texting approved and took a lot of time Review collected by and hosted on G2.com.