I love that iPlum easily lets my team share one central phone number even though we're all working remotely from different locations. Now, our clients only have 1 phone number to know for us. It's made communication so much easier! We've had a few questions during the setup process and being able to talk to a real human to troubleshoot has been invaluable. We use it all day every day! I am so glad we were able to port our number in so integrating the system was seamless. Review collected by and hosted on G2.com.

Other than the fact that it took a while longer than I expected to port my number, everything has been great! I Review collected by and hosted on G2.com.

I appreciate how meticulous iPlum is about protecting client information. Additionally, it is user friendly which is something I value as I have a lot going on at my private practice and cannot spend extra time trying to figure out technology. Review collected by and hosted on G2.com.

Sometimes, if the iPlum service is not good, incoming calls will go to my personal phone line which is not great Review collected by and hosted on G2.com.

- Notifications on my phone of texts, voicemails and calls

- Ability to customize my voicemail greeting

- Ability to generate automatic text replies when I can't answer the phone

- Text versions of the voicemails in my email -- a bonus for me as a busy medical provider with a solo practice as well as a person with hearing loss

- Being able to only use 1 phone! For years I've had to carry around 2 phones, one for work and one for home, and charging both and looking between both is very cumbersome. Things feel so much more streamlined now.

- The cost savings from switching from Verizon to iPlum Review collected by and hosted on G2.com.

- I'd like to see the visual voicemail in my app for even easier access to visual voicemails (vs email), which iPlum is coming out with. Review collected by and hosted on G2.com.

I enjoy the ease of being able to communicate with clients in a secure and convenient way. Review collected by and hosted on G2.com.

I receive a ton of spam calls on my iPlum number - I wish there was a way to filter out and block them from coming through. Review collected by and hosted on G2.com.

The automated texts are very helpful in ensuring no patient goes untreated! Review collected by and hosted on G2.com.

Nothing so far! Everything has been working great so far. Review collected by and hosted on G2.com.

it's easy to use! I appreciate that it conceals the number dialing in and when you are contacting the person. It was easy to set up a voicemail and register to text. Review collected by and hosted on G2.com.

can't think of anything currently. There were a few times when I first bought the service where I was worried the call wasn't going through but I don't think that was the case ultimately! Review collected by and hosted on G2.com.

I have been using iPlum for the last few weeks as I transition to a new therapy practice and it's been very helpful. It's allowed me to easily communicate with new and old clients while maintaining HIPAA confidentiality and avoiding the use of my personal phone number. Review collected by and hosted on G2.com.

I think some of the UI could be updated and the documentation around what does and does not qualify for HIPAA BAAs could be fleshed out and made more explicit. Review collected by and hosted on G2.com.

Our transition to iPlum has been extremely easy. Where we had hiccups, their support team was very quick to respond. Love how seamless it is to go from computer to app on phone to use it as well. Review collected by and hosted on G2.com.

The only issue we faced was transferring our contacts from previous host- but we were told more platforms will be added soon. Review collected by and hosted on G2.com.

I like that it is HIPAA compliant but that's the only thing I like about it. Review collected by and hosted on G2.com.

I don't find it user friendly at all. There is no feature to mark text messages as unread. I don't like that it switches the phone number when you make or receive a call. I don't like that I can't use the system from my computer. I think there is a glitch happening where I can't save any numbers within the app to my address book. Review collected by and hosted on G2.com.

I like the security, cost and convenience. I like that I can keep secure conversations with my clients over text and see these online as well. Review collected by and hosted on G2.com.

Least helpful is often I have connectivity issues either making calls to people - the connection will time out or just never connect - or there is some breakdown in connectivity of the service - service logs out randomly on my phone or a message comes up invalid. Review collected by and hosted on G2.com.