Hippa compliant phone and Text line, one less thing to worry about. Review collected by and hosted on G2.com.

Maybe it’s me, but I haven’t been able to transfer my device contacts to the app. I’ve had to do it manually. Not the worst thing, definitely a pain though. It also does this odd thing where it says I am receiving an incoming call from myself, but it is a potential client. So that part need tweaking. Review collected by and hosted on G2.com.

Ease of use; very similar to my phone. It is a great looking app. I also love the way I get notifications on my usual phone, just like I would if not using iPlum. Review collected by and hosted on G2.com.

I wish they had forewarned me about the difficult and costly process of setting up texting in iPlum. Difficult to set up. I also lost a client because I thought I had replied, but found out days later the text did not go through. I also upgraded my plan thinking that would fix it, so I am now paying more than I needed and had the complication to deal with. Review collected by and hosted on G2.com.

So far, customer support is great. The price is less than what I currently pay with SimplePractice. Review collected by and hosted on G2.com.

The AI notetaking needs some work. It tends to cut off if you leave the page and it's not sensitive enough to pick up an in person conversation which is most of my clients. Review collected by and hosted on G2.com.

I like that I can call and text without folks seeing my personal number and without getting a second phone. Also, the customer service is fast and good. Review collected by and hosted on G2.com.

I have had some tech. glitches where a number gets stuck or the app signs out. Review collected by and hosted on G2.com.

Easy Setup: Getting started was straightforward. The app installation and number setup took less than 15 minutes, and I was making calls immediately.

Multiple Numbers: The ability to have separate business and personal numbers on the same device has been invaluable. I can maintain professional boundaries while keeping everything consolidated.

Call Quality: Voice calls are generally clear and reliable. I've experienced very few dropped calls or audio issues during important client conversations.

Messaging Features: The business texting capability works well, and having a dedicated business number for SMS has helped keep communications organized.

Cost-Effective: Compared to traditional business phone services, iPlum offers good value, especially for solo entrepreneurs and small teams. Review collected by and hosted on G2.com.

Integration Limitations: Limited integration options with other business tools. More CRM and productivity app connections would be helpful. Review collected by and hosted on G2.com.

Very simple design that is aesthetically pleasing and easy to use. I like the extra features of text scheduling and being able to view/manage shared numbers, but still have private inboxes. Review collected by and hosted on G2.com.

It keeps logging me out of the browser tab and phone app. The monthly cost is high and is bumped up quite a bit for a HIPAA-compliant version, which feels exploitative toward medical practices that have no choice but to pay extra for that feature. Review collected by and hosted on G2.com.

I love that iPlum was easy to set up and to use on a regular basis. The value for the cost is excellent and very feasible for what I needed (a HIPAA-compliant method to communicate with my therapy clients). Review collected by and hosted on G2.com.

The only challenge I had was not actually an issue with iPlum itself but with the federally mandated requirements for registering my number so that I can contact my clients through SMS text messages. iPlum does a great job with helping the user go through that process with very detailed explanations and instructions. Review collected by and hosted on G2.com.

Does what I need for the business, I like that I can passcode the app by itself and I like how it tells me a call is about to come in. Functions smoothly and more reliably than Phone.com which I had used for many years before swapping. Review collected by and hosted on G2.com.

It is a bit harder to navigate from section to section (extra clicks) and it seems to be way too easy to accidentally delete voicemail (when I'm trying to scrub back/relisten to something it sometimes thinks I'm swiping left to delete). Review collected by and hosted on G2.com.

I like the HIPAA security and the ability to log in on a computer. Review collected by and hosted on G2.com.

The inability to receive immediate customer support through a phone call or live chat. The hoops that need to be jumped through to be able to send and receive text messages. I would have liked to be notified of the steps to receive text messages when I signed up for services. Review collected by and hosted on G2.com.

Iplum is easy to use and very convenient. Review collected by and hosted on G2.com.

I can't think of anything I dislike about iPlum. Review collected by and hosted on G2.com.