--- title: iPlum Reviews meta_title: 'iPlum Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 201 reviews by the users' company size, role or industry to find out how iPlum works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 201 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # iPlum Reviews **Vendor:** iplum **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 201 ## About iPlum Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems. ## iPlum Pros & Cons **What users like:** - Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless call management. (104 reviews) - Users value the **HIPAA compliance** of iPlum, providing a secure option for their professional communication needs. (52 reviews) - Users value the **privacy and security** of iPlum, appreciating HIPAA compliance for safe communications in education. (40 reviews) - Users appreciate the **easy setup** of iPlum, finding it straightforward and user-friendly for their business needs. (38 reviews) - Users love the **convenient text messaging** features of iPlum, allowing seamless communication for their business. (38 reviews) - Users appreciate the **simple and affordable features** of iPlum, enjoying convenient access and great functionality. (37 reviews) - Secure Communication (32 reviews) - Customer Support (30 reviews) - Users appreciate the **HIPAA-compliant messaging features** of iPlum, allowing seamless communication and reliability for business needs. (30 reviews) - Communication (29 reviews) **What users dislike:** - Users face **texting issues** due to delays and complicated processes for sending and receiving messages on iPlum. (28 reviews) - Users often face **call issues** with iPlum, including problems with ringing and transferring calls effectively. (25 reviews) - Users find the **complex processes** of iPlum frustrating, often delaying access to essential features and support resolution. (21 reviews) - Users find iPlum's interface **lack intuitive design** , facing numerous complications during basic tasks such as number approval. (19 reviews) - Users face **call functionality issues** with iPlum, experiencing problems with call pickup and contact transfer. (18 reviews) - Users face **difficult setup** challenges with iPlum, leading to confusion and costly issues during configuration. (18 reviews) - Not User-Friendly (18 reviews) - Not Intuitive (17 reviews) - Users report **number issues** with iPlum, including glitches, unfriendliness, and limitations on number retention. (16 reviews) - Poor Usability (15 reviews) ## iPlum Reviews ### 1. Easy Daily Calling & Texting with iPlum—Intuitive Features and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Christina W. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about iPlum?** I really like how easy iPlum is to use on a daily basis. I use it every day for calling and texting clients in my private therapy practice, and the features are intuitive and straightforward. The texting feature has been especially helpful, making communication much more efficient. I also appreciate how responsive their customer support is and how clearly they communicate when issues arise. **What do you dislike about iPlum?** There was a brief service outage recently, but iPlum communicated right away that they were aware of the issue and actively worked on it. The issue was resolved fairly quickly, so while outages are never ideal, the transparency and responsiveness helped minimize any disruption. **What problems is iPlum solving and how is that benefiting you?** iPlum solves the need for a reliable, HIPAA-compliant business phone line that keeps professional and personal communication separate. For my private therapy practice, this has been extremely beneficial. It allows me to call and text clients securely without using my personal number, helps maintain professional boundaries, and makes day-to-day communication more efficient. It was also easy to integrate from our previous platform, which made implementation smooth and stress-free. ### 2. Effortless Business Line Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | CEO, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about iPlum?** I use iPlum to manage a dedicated business phone line for calls and messaging, which helps me keep business communications separate from personal use while handling everything from one device. What I like most is the simplicity and reliability. The setup was quick, the interface is easy to navigate, and calls and messages work consistently, providing a professional business line without unnecessary complexity. The platform solves the challenge of keeping business and personal communications separate without carrying a second device and provides a reliable, professional business number with features like call management and messaging, making communication more organized and secure. **What do you dislike about iPlum?** Overall, the platform works well, but additional customization options for call routing and management organization would be helpful. More advanced reporting or analytics features could also add value for users who want deeper insights into usage. **What problems is iPlum solving and how is that benefiting you?** I use iPlum to manage a dedicated business phone line, separating business from personal communication. It solves the challenge of dual devices, providing a reliable, professional number with organized, secure features like call management and messaging. ### 3. Intuitive and easy to use business phone system! **Rating:** 4.0/5.0 stars **Reviewed by:** Erin B. | Counselor under supervision (Practicum Graduate Student), Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about iPlum?** The dashboard is clean and simple, making it easy to navigate between texting, calls, and voicemail. I appreciate the ability to schedule texts, label clients, and how quickly my previous number was ported to iPlum. I use iPlum daily in order to confirm appointment with clients or send reminders of upcoming appointments. As a user on the system that is shared amongst the rest of the company, it's incredibly helpful to have my own dashboard to assure HIPAA compliance for my clients. **What do you dislike about iPlum?** At this time there isn't anything I dislike about iPlum. Customer service feels accessible if that were to change in the future. **What problems is iPlum solving and how is that benefiting you?** I work for a private practice that is trying to manage a number of clients between a number of clinicians. Having a space where not only I can respond to clients but also the supervisor, if needed, is crucial for the safety and care of the clients. ### 4. Simplicity and Compliance in One Reliable Package **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. **Reviewed Date:** January 22, 2026 **What do you like best about iPlum?** I love how reliable and easy to use iPlum is every day. The Financial Compliance Line works seamlessly, automatically archiving all calls and texts for compliance, which is a huge plus. Their customer support is fantastic, responding quickly and resolving issues, making our IT team's life much easier. I really appreciate the flexibility of iPlum, as we can use it on mobile or desktop without hiccups. The secure call and text records simplify compliance for us, and integrating iPlum with our internal systems helps centralize records and meet regulatory requirements efficiently. **What do you dislike about iPlum?** Honestly, iPlum works really well for us overall, but if I had to point out one area for improvement, it would be adding more advanced reporting options for compliance audits. Right now, exporting detailed records can be a bit manual. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for secure, compliant communications, ensuring audit readiness with reliable call/text archiving. It's easy to use, making compliance stress-free. The flexibility across devices keeps my team connected, and excellent support simplifies maintenance, enhancing our IT and compliance operations. ### 5. Reliable and Effortless Call Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Angie F. | Chief Human Resources & ESG Officer, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about iPlum?** I use iPlum for Legal Call Recording to ensure our calls stay compliant and secure. The ease of use and trustworthiness for recording make everything work smoothly without extra effort. I really appreciate their fast, helpful, and personal customer support whenever we have a question. Reliability and clarity of the recordings make daily operations smoother and give our team peace of mind. I also like how iPlum integrates seamlessly with our existing tools, helping us stay efficient and compliant every day. The platform's reliability and quick resolution of any small concerns make it a great experience overall. The initial setup was very easy and straightforward, with the support team's guidance making the process seamless. Recommending iPlum to others is an easy choice because their Legal Call Recording is reliable, easy to use, and helps us stay fully compliant, along with the outstanding customer support. **What do you dislike about iPlum?** I haven’t had major issues with iPlum. If anything, I’d love to see even more integrations with other HR and compliance tools we use—it could make the workflow even smoother. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for Legal Call Recording to keep our calls compliant and securely recorded, saving time and reducing risk. It integrates well with our systems, making daily operations smoother and giving our team peace of mind. ### 6. Exceptional Compliance and Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Management Consultant, Consulting **Reviewed Date:** January 17, 2026 **What do you like best about iPlum?** I really like how reliable and easy to use iPlum is daily. The call quality is excellent and it gives us peace of mind knowing our communications are fully compliant. I also really appreciate their customer support as they are always quick to help and make everything simple. The service ensures all our client calls are fully compliant with financial regulations, removing stress about audits and record-keeping. It keeps our communications secure and organized, allowing us to focus more on advising clients. I find the integration with our CRM and project management tools extremely smooth, as it lets us manage calls and messages without switching between multiple apps. Reliable service means we never miss important client calls, and the high call quality makes conversations clear and professional. Their quick and helpful customer support ensures any issues are solved fast, enabling us to focus on consulting work without worrying about communication problems or compliance risks. **What do you dislike about iPlum?** Honestly, iPlum works very well for our needs, but sometimes setting up advanced features can take a little longer than expected. A simpler setup guide or onboarding tips for new users could make it even better. **What problems is iPlum solving and how is that benefiting you?** I use iPlum to ensure our client calls are compliant with financial regulations, reducing stress about audits. It keeps communications secure and organized, allowing us to focus on consulting. It's reliable and easy to use with excellent call quality and quick, helpful customer support. ### 7. A Must-Have Tool for Education Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Bundit F. | Advisor to the President, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about iPlum?** Secure communication with staff and students has never been easier thanks to iPlum. The HIPAA Compliance Solution ensures all sensitive information stays protected, which is essential for managing school communications efficiently and staying fully compliant. Daily messaging and calling are simple and reliable, and their customer support is outstanding always quick, personal, and helpful whenever needed. iPlum also integrates seamlessly with our student management and scheduling software, letting us communicate directly without switching between multiple apps. The initial setup was smooth, and their team guided us every step of the way, making onboarding completely stress-free. **What do you dislike about iPlum?** Honestly, iPlum works really well for us, but one thing that could be improved is adding more in-app tutorials for new users. It would make getting started even faster for staff who aren’t very tech-savvy. **What problems is iPlum solving and how is that benefiting you?** Secure, HIPAA-compliant communication from iPlum makes sharing sensitive information simple and worry-free. It helps keep communication organized and ensures responsiveness without any privacy concerns. Plus, seamless integration with our existing tools makes workflows smoother and more efficient. ### 8. The Go-To Tool for Financial and Legal Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Fonda R. | Vice President of Technology and Finance, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about iPlum?** Keeping communications secure and compliant is simple with iPlum at LOGISTIQ Insurance. The Financial Compliance Line ensures sensitive calls are safe, while Legal Call Recording helps us maintain accurate records. Its flexibility working on mobile or desktop makes it easy for our team to stay connected anywhere, and the call and text features are reliable and straightforward. Integration with our CRM and email systems keeps everything organized, and the customer support is excellent always fast, helpful, and worry-free. **What do you dislike about iPlum?** iPlum works really well overall, but sometimes the setup process for new users can feel a bit slow or require extra guidance. Also, it would be great if a few advanced reporting features were easier to access. That said, their support team always helps quickly, so these issues aren’t a big problem. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for secure, compliant communications, ensuring financial calls are compliant and legal calls are accurately recorded, saving time and reducing errors. It integrates well with our systems, maintaining organization without app switching. Their fast support keeps our team focused on clients. ### 9. Simple, Reliable Calling That Keeps Team Communication Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Charles B. | CEO, Aviation & Aerospace, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about iPlum?** What I like best is how simple and reliable it is. Calls and messages stay separate from personal lines, international calling works smoothly, and the platform keeps team communication organized without extra hassle. **What do you dislike about iPlum?** The app works well, but sometimes message notifications can be delayed. A few more advanced features for call management and reporting would also make it stronger. Overall, these are minor issues. **What problems is iPlum solving and how is that benefiting you?** iPlum solves the problem of mixing personal and work communication. It allows calls and messages to stay separate, makes international calling simple, and keeps team communication organized. This saves time, reduces confusion, and ensures professional communication stays secure and efficient. ### 10. Secure Compliance with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike W. **Reviewed Date:** January 16, 2026 **What do you like best about iPlum?** I use iPlum for secure communications and really like how easy and reliable it is to use every day. The Financial Compliance Line is a standout feature for us, ensuring all our calls and texts meet regulatory standards. The interface is simple, making it accessible to our whole team without any issues. I also really appreciate their customer support. They're quick, helpful, and always ready to solve any problem. iPlum integrates smoothly with our existing tools, seamlessly keeping us organized and efficient. Since switching to iPlum, I've noticed a significant improvement in our efficiency and peace of mind. **What do you dislike about iPlum?** Overall, iPlum works really well for us, but sometimes the setup for new users can take a little longer than expected. It would be great if the onboarding process were even smoother. **What problems is iPlum solving and how is that benefiting you?** I use iPlum to keep our communications secure and compliant with financial regulations, which solves the problem of tracking and recording calls to meet compliance standards. It makes coordination smoother and lets us focus on work without worrying about risks. ### 11. Customer Support Really Cares **Rating:** 5.0/5.0 stars **Reviewed by:** Kent W. | President, Global Affairs & Chief Legal Officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about iPlum?** I use iPlum for Legal Call Recording, and it helps me securely record and manage all calls, keeping everything compliant and easy to track. I really appreciate their customer support; they're always fast, helpful, and make sure everything runs smoothly. The Legal Call Recording is simple and reliable, which keeps all our calls secure and compliant without extra work. The initial setup was very easy, as the platform is straightforward, and their support team guided us quickly through the process. We switched to iPlum because it's much easier to use, more reliable, and their customer support is far more responsive. **What do you dislike about iPlum?** Honestly, iPlum works really well for us, but sometimes adding a few more advanced reporting features in Legal Call Recording could make it even better. **What problems is iPlum solving and how is that benefiting you?** I use iPlum for Legal Call Recording, which keeps our calls secure and compliant without extra hassle. It simplifies managing and retrieving records, saving time. The customer support is responsive, ensuring any issues are quickly resolved, so I don't worry about downtime or compliance gaps. ### 12. Versatile and Convenient **Rating:** 3.5/5.0 stars **Reviewed by:** Amber M. | Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about iPlum?** What I like best about iPlum is that it is multifunctional and can be used via the desktop or my cellular device. Implementing the system was simple and quick. **What do you dislike about iPlum?** Occasionally the downside is some of the calls drop, and some background noise can be heard during certain phone calls. It would be nice if there was a direct customer support line. This would be really helpful during implementation as well as afterward when the inevitable unexpected technical issue happens. **What problems is iPlum solving and how is that benefiting you?** The business problem iPlum is helping us solve is lowering the amount of time taken for appointment reminders. It has dramatically changed the procedure for the better. What used to take a hour to complete now only takes 5 minutes! ### 13. Easy and affordable way to set up a second line for a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Simon W. | 0wner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about iPlum?** I read a lot of online reviews and iPlum seemed to get a lot of recommendations. So I chose iPlum to add a phone line for my pet sitting business. it works very well, but I'm most impressed by the quickness and ease of setup. My two biggest priorities were price and user friendliness...it wins on both, **What do you dislike about iPlum?** Nothing negative that I can think of. I had questions about setting up text messaging and they were quick to reply and help. **What problems is iPlum solving and how is that benefiting you?** There's a process one has to go through, put in place by the major carriers, to be able to enable text messaging on a second line. It can be a bit confusing for a small business but iPlum folk were really helpful navigating the process. ### 14. Perfect Solution for Separating Business and Personal Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Mental Health Counselor., Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about iPlum?** I use iPlum nearly every day for my counseling practice, and I appreciate how it allows me to keep my business number separate from my personal one. It’s very convenient for my clients to contact me by text or phone call whenever necessary. Setting it up was straightforward, and whenever I had questions, customer support was extremely helpful. The iPlum app and website work seamlessly with my cell phone and on my computer. **What do you dislike about iPlum?** Nothing as of yet! All the services have worked well. **What problems is iPlum solving and how is that benefiting you?** iPlum is helping me reach out to clients and referrals without giving them my personal cell phone number. I am able to have the separation of work and home life through the use of the business hours setting and automatic replies. ### 15. Seamless, Reliable Second Line for Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica J. | Director of Support Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about iPlum?** **Excellent App for Business Communication!** I’ve been using **iPlum** for a few months, and it’s been a fantastic experience. The app provides a reliable second phone line with clear call quality, voicemail, and texting — perfect for keeping my business and personal communications separate. I really appreciate how easy it is to set up and manage from both my phone and computer. The pricing is reasonable, and the international calling/texting options are a huge plus. Customer support is also very responsive and helpful whenever I’ve had a question. Overall, **iPlum is a professional, secure, and affordable solution** for anyone who needs a second line or business number. **What do you dislike about iPlum?** Nothing. The entire process was seamless and the customer representatives were helpful and friendly. **What problems is iPlum solving and how is that benefiting you?** Multi user parent hotline ### 16. Fast, Reliable, and Customer-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | Executive Vice‑President & Chief People & Business Transformation Officer, Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about iPlum?** I use iPlum to handle secure business communications and ensure compliance with financial regulations. I like that it solves compliance risk and secure communication issues effectively. The app is simple and quick to set up, and their customer service is fast and helpful. I also appreciate the reliability of iPlum as calls and messages go through smoothly and the compliance features work seamlessly. The initial setup was straightforward, with clear instructions and no complicated steps. **What do you dislike about iPlum?** The main thing I’d improve is making the app a bit faster when switching between accounts. Otherwise, everything else works really well and reliably. **What problems is iPlum solving and how is that benefiting you?** I use iPlum to ensure secure business communications and compliance with financial regulations, reducing audit worries and protecting information. ### 17. Effortless Setup and Top-Notch Security **Rating:** 5.0/5.0 stars **Reviewed by:** Abbie M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about iPlum?** Getting started with this product was a breeze, yet it also appears to be highly secure and meets all the necessary requirements for HIPAA compliance. I find it extremely accessible and user-friendly. **What do you dislike about iPlum?** Although it took a while for the texting to be approved, I don't believe this was due to iPlum. I appreciated that they took the time to call me before submitting the request for approval, ensuring it wouldn't be denied and that I wouldn't lose money. **What problems is iPlum solving and how is that benefiting you?** The HIPAA compliant texting and calling features make it easy for my office manager to handle business calls using his personal phone, which means we don't need to buy a separate work phone. ### 18. Effortless Separation of Business and Personal Lines **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about iPlum?** I appreciate that iPlum allows me to keep my mobile phone lines separate from my business. This feature is particularly useful for maintaining a clear distinction between personal and professional communications. I also like that its easy to use for text and call and the interface is not too difficult to interact with. **What do you dislike about iPlum?** I find it frustrating that iPlum has such rigid systems. For instance, it doesn't allow you to copy and paste a number into the call box, which makes things less convenient. Additionally, I sometimes have trouble distinguishing between different people on the platform. **What problems is iPlum solving and how is that benefiting you?** iPlum has made it easier for me to avoid using a landline while still reminding clients about their appointments and upcoming therapy treatments. It also allows me to efficiently track clients and organize who needs to receive text reminders and who does not. ### 19. Easy to Use for Clients, but Signup Calls Were Confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Gerard M. | Clinical psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about iPlum?** Seems like an easy platform to use and incorporate with my clients. **What do you dislike about iPlum?** When I first signed up, I received several calls, asking me to press a number, but then nothing happened. This happened multiple times. **What problems is iPlum solving and how is that benefiting you?** I plumb provides a system of communication, especially texting, that I did not have with a previous provider. **Official Response from Support iPlum:** > Dear Subscriber, That feature is designed so that you don't accidentally accept any unknown calls. You can easily turn off that feature in the app or online portal. Best, iPlum Team ### 20. Crystal-Clear Calls with Zero Delay **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha T. | Owner and primary clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2025 **What do you like best about iPlum?** No delay when speaking during calls, ease in answering calls. Setting up business hours for the line is another great feature. **What do you dislike about iPlum?** Text messages should be automatic, rather than having to go through a separate set up. **What problems is iPlum solving and how is that benefiting you?** I don't have to provide my phone number to clients, allowing me to set up business hours and not receive calls at all times, creating a good work life balance for a small home buisness. ### 21. Great Service for my Private Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Felix M. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about iPlum?** I like the iPlum because it is HIPAA compliant and allows me to communicate with clients at any time without worrying about PHI or confidentiality being breached. There are a lot of features on the plan that, if used, are great. If anything, this has made my workflow easier than some other companies I've tried. **What do you dislike about iPlum?** I wish it came with the fax subscription as part of the plan, but maybe I am asking too much. **What problems is iPlum solving and how is that benefiting you?** IPlum is solving the problem of communicating with my clients in a secure manner. Before I was using text messages but needed something compliant and Iplum fits that need pefectly. ### 22. Restarting my practice after several years, iPlum was a great surprise! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about iPlum?** Ease of use; very similar to my phone. It is a great looking app. I also love the way I get notifications on my usual phone, just like I would if not using iPlum. **What do you dislike about iPlum?** I wish they had forewarned me about the difficult and costly process of setting up texting in iPlum. Difficult to set up. I also lost a client because I thought I had replied, but found out days later the text did not go through. I also upgraded my plan thinking that would fix it, so I am now paying more than I needed and had the complication to deal with. **What problems is iPlum solving and how is that benefiting you?** Secure phone calls and text messaging. Texting is now the most common way I communicate. It is great to have this option. Also, it helps to establish a professional line rather than using personal phone. ### 23. Convenient Communication with Great Support, Minor Glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Lara L. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about iPlum?** I like that I can call and text without folks seeing my personal number and without getting a second phone. Also, the customer service is fast and good. **What do you dislike about iPlum?** I have had some tech. glitches where a number gets stuck or the app signs out. **What problems is iPlum solving and how is that benefiting you?** I need to be able to contact my clients without giving out my personal line. It's also great for consultations. ### 24. We love iPlum! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about iPlum?** Easy Setup: Getting started was straightforward. The app installation and number setup took less than 15 minutes, and I was making calls immediately. Multiple Numbers: The ability to have separate business and personal numbers on the same device has been invaluable. I can maintain professional boundaries while keeping everything consolidated. Call Quality: Voice calls are generally clear and reliable. I've experienced very few dropped calls or audio issues during important client conversations. Messaging Features: The business texting capability works well, and having a dedicated business number for SMS has helped keep communications organized. Cost-Effective: Compared to traditional business phone services, iPlum offers good value, especially for solo entrepreneurs and small teams. **What do you dislike about iPlum?** Integration Limitations: Limited integration options with other business tools. More CRM and productivity app connections would be helpful. **What problems is iPlum solving and how is that benefiting you?** Having a professional business number with features like voicemail-to-email and business texting has enhanced my credibility with clients. It signals that I'm serious about my business and provides the professional touch that clients expect. ### 25. Beautiful, User-Friendly Design with Handy Features—But Annoying Logouts **Rating:** 4.5/5.0 stars **Reviewed by:** Meagan C. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about iPlum?** Very simple design that is aesthetically pleasing and easy to use. I like the extra features of text scheduling and being able to view/manage shared numbers, but still have private inboxes. **What do you dislike about iPlum?** It keeps logging me out of the browser tab and phone app. The monthly cost is high and is bumped up quite a bit for a HIPAA-compliant version, which feels exploitative toward medical practices that have no choice but to pay extra for that feature. **What problems is iPlum solving and how is that benefiting you?** HIPPA compliant text and phone communication for a group practice where each line needs a private inbox but I still am able to view and manage all numbers as the practice owner ### 26. Exactly what I needed! Functionality at a good price point! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Resident in Counseling, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about iPlum?** I love that iPlum was easy to set up and to use on a regular basis. The value for the cost is excellent and very feasible for what I needed (a HIPAA-compliant method to communicate with my therapy clients). **What do you dislike about iPlum?** The only challenge I had was not actually an issue with iPlum itself but with the federally mandated requirements for registering my number so that I can contact my clients through SMS text messages. iPlum does a great job with helping the user go through that process with very detailed explanations and instructions. **What problems is iPlum solving and how is that benefiting you?** It makes it easy to have HIPAA-compliant text conversations with my client which helps me with general communication and keeping in contact. It is also affordable for me, as an individual, which is VERY much needed. ### 27. Very helpful phone app for a solo therapist practice - glad I made the switch **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about iPlum?** Does what I need for the business, I like that I can passcode the app by itself and I like how it tells me a call is about to come in. Functions smoothly and more reliably than Phone.com which I had used for many years before swapping. **What do you dislike about iPlum?** It is a bit harder to navigate from section to section (extra clicks) and it seems to be way too easy to accidentally delete voicemail (when I'm trying to scrub back/relisten to something it sometimes thinks I'm swiping left to delete). **What problems is iPlum solving and how is that benefiting you?** functional phone unlike Phone.com which was having problems and making me miss calls, texts etc ### 28. iPlum Is Easy to Use and Very Convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Megan S. | Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about iPlum?** Iplum is easy to use and very convenient. **What do you dislike about iPlum?** I can't think of anything I dislike about iPlum. **What problems is iPlum solving and how is that benefiting you?** HIPPA Compliance allows us to speak to clients appropriately. ### 29. Exactly what we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Amanda L. | Owner and Audiologist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about iPlum?** I love that iPlum easily lets my team share one central phone number even though we're all working remotely from different locations. Now, our clients only have 1 phone number to know for us. It's made communication so much easier! We've had a few questions during the setup process and being able to talk to a real human to troubleshoot has been invaluable. We use it all day every day! I am so glad we were able to port our number in so integrating the system was seamless. **What do you dislike about iPlum?** Other than the fact that it took a while longer than I expected to port my number, everything has been great! I **What problems is iPlum solving and how is that benefiting you?** Have 1 number that all of the employees can use! ### 30. Secure and User-Friendly, but Call Routing Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra H. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about iPlum?** I appreciate how meticulous iPlum is about protecting client information. Additionally, it is user friendly which is something I value as I have a lot going on at my private practice and cannot spend extra time trying to figure out technology. **What do you dislike about iPlum?** Sometimes, if the iPlum service is not good, incoming calls will go to my personal phone line which is not great **What problems is iPlum solving and how is that benefiting you?** I need a secure business line, and iPlum delivers this! ### 31. Effortless and Secure Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Anna P. | Therapist/Practice Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about iPlum?** I enjoy the ease of being able to communicate with clients in a secure and convenient way. **What do you dislike about iPlum?** I receive a ton of spam calls on my iPlum number - I wish there was a way to filter out and block them from coming through. **What problems is iPlum solving and how is that benefiting you?** Having a secure messaging platform. ### 32. Effortless Setup and Seamless Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about iPlum?** it's easy to use! I appreciate that it conceals the number dialing in and when you are contacting the person. It was easy to set up a voicemail and register to text. **What do you dislike about iPlum?** can't think of anything currently. There were a few times when I first bought the service where I was worried the call wasn't going through but I don't think that was the case ultimately! **What problems is iPlum solving and how is that benefiting you?** I can contact clients (and they can contact me) on a secure, HIPAA compliant platform! It's nice to reassure clients of that. ### 33. Beneficial Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about iPlum?** I have been using iPlum for the last few weeks as I transition to a new therapy practice and it's been very helpful. It's allowed me to easily communicate with new and old clients while maintaining HIPAA confidentiality and avoiding the use of my personal phone number. **What do you dislike about iPlum?** I think some of the UI could be updated and the documentation around what does and does not qualify for HIPAA BAAs could be fleshed out and made more explicit. **What problems is iPlum solving and how is that benefiting you?** iPlum has allowed me to communicate with new and old clients through my therapy practice in a way that is HIPAA-compliant and maintains anonymity when it comes to my personal phone number. Generally speaking, iPlum has been easy to use and implement and I haven't had many problems with the service. ### 34. Easiest transition ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about iPlum?** Our transition to iPlum has been extremely easy. Where we had hiccups, their support team was very quick to respond. Love how seamless it is to go from computer to app on phone to use it as well. **What do you dislike about iPlum?** The only issue we faced was transferring our contacts from previous host- but we were told more platforms will be added soon. **What problems is iPlum solving and how is that benefiting you?** We needed a HIPAA compliant mode of communication with clients and iPlum solved the issue for us. ### 35. HIPAA-Compliant Solution Packed with Team-Friendly Features **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney W. | doula and lactation counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about iPlum?** Perfect option for my business that's hipaa compliant. Great for teams and full of helpful, easy to use features. **What do you dislike about iPlum?** Wish their was a better app for android. **What problems is iPlum solving and how is that benefiting you?** hipaa compliant text options for my lactation and doula business ### 36. iplum review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about iPlum?** Upsides of iplum are the simple nature of the service. Nothing is too complex. All features you would need are conveniently located on the left side with easy access to whatever you need whether to dial a call, send a text, or check recent missed calls. I also really enjoy the low price for the service and no contract. **What do you dislike about iPlum?** I dislike not having caller ID. I miss that from my old service. Perhaps iplum has caller ID for higher paying subscriptions but that would be something I wish my subscription had. **What problems is iPlum solving and how is that benefiting you?** Its giving me a phone service for cheap so that I can get in contact with my patients. It helps me separate business and personal. **Official Response from Support iPlum:** > We're glad to hear you're enjoying the simplicity and convenience of iPlum's features, as well as the affordable pricing and flexibility. Regarding Caller-ID, you can open a ticket at our site & we can help you. ### 37. Effortless and User-Friendly for Patients **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey M. | RNP/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about iPlum?** It’s simple to use and is easy for patients to use/download as well. **What do you dislike about iPlum?** I don’t like not having instant access to customer support. **What problems is iPlum solving and how is that benefiting you?** I need to have the ability to engage in HIPAA compliant texting and this is a simple and affordable way to do that. ### 38. Best Product Out There for the Price **Rating:** 4.5/5.0 stars **Reviewed by:** Alisa D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about iPlum?** I appreciate that iplum is HIPAA compliant and easy to use for my team in multiple locations. **What do you dislike about iPlum?** It did feel a little overwhelming to set up, however, there were detailed guides that walked me through each step. **What problems is iPlum solving and how is that benefiting you?** We needed a centralized phone system that works for employees all over the place. We also have a lot of clients who prefer texting so this offered a secure texting option. ### 39. New to iPlum and happy. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about iPlum?** I like that there is a phone application that you can connect or you can use a web-browser. Being able to port my number was extremely helpful. It is a very easy system to implement with user ease and helpful features to get to know your account and features. I also really enjoy the voicemail to text option, being able to set up do not disturb times, along with an outgoing message as an automatic response. **What do you dislike about iPlum?** Setting up the texting registration was a little difficult to set up. **What problems is iPlum solving and how is that benefiting you?** Connecting with people outside of my business hours. Setting boundaries for myself that I consistently have DND hours set with an automated response, not worrying about missing out on clients contact. ### 40. User-Friendly App Interface Makes Life Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about iPlum?** I like the user-friendly app interface. It is simple to access the features. **What do you dislike about iPlum?** It took awhile to get texting set up and I wish it had been made more obvious that I needed to start the verification process before I’d be able to send and receive texts. **What problems is iPlum solving and how is that benefiting you?** It’s solving my business’s need for secure texting and phone calls. ### 41. Easy to sign up for and use **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea M. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about iPlum?** It was easy to sign up for iPlum and the pricing is accessible to me. I also like that I can choose a local number that is simple to remember. **What do you dislike about iPlum?** I would appreciate it if customer support were more accessible via chat. **What problems is iPlum solving and how is that benefiting you?** iPlum is allowing me to get a local number. ### 42. Effortless to Use and Highly Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about iPlum?** Easy to use app and functions for call and text **What do you dislike about iPlum?** App looks dated and it should be updated and incorporate AI **What problems is iPlum solving and how is that benefiting you?** I don't want tenants having my personal number so this solves that problem ### 43. Great HIPAA Compliant service for private practice therapist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about iPlum?** I like that it is easy to use and I do not need to have two phones to use it. I appreciate that I can text and call and it just connects with my same carrier. **What do you dislike about iPlum?** The hardest part was waiting to get approved for texting services. **What problems is iPlum solving and how is that benefiting you?** HIPAA compliant messaging which helps with scheduling and allows client to be freer in disclosing messaging. Clients have ease of access and prefer messaging to calling. ### 44. My experience with iPlum **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer L. | Licensed Professional Counselor and business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about iPlum?** iPlum is very user-friendly and easy to navigate. The number of features helps me to run my business with ease. **What do you dislike about iPlum?** No issues. I started using the services a few months ago and have been very satisfied. **What problems is iPlum solving and how is that benefiting you?** I needed a business phone service that was reliable and iPlum has been just that! It is user-friendly with numerous features that makes texting and phone calls between myself and my clients a pleasure. ### 45. Easy Texting and Calls That Keep Us Connected With Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about iPlum?** Easy text messaging, easy phone calls, able to effectively connect with clients **What do you dislike about iPlum?** Having to input client numbers into text messaging **What problems is iPlum solving and how is that benefiting you?** Able to HIPAA compliantly message clients for my private practice ### 46. Reliable and Solid Product **Rating:** 4.0/5.0 stars **Reviewed by:** Kat S. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about iPlum?** It has been reliable and easy to use. I appreciate it is HIPPA compliant. When I ran into an issue, their support team was quick to resolve it. I recommend for secure business communication **What do you dislike about iPlum?** Pricing is the biggest downside but it is competitive compared to alternatives. **What problems is iPlum solving and how is that benefiting you?** HIPPA-compliant business line. ### 47. User-Friendly App That Keeps Client Contacts Confidential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about iPlum?** I really like the confidentiality and separation from personal phone contact and clients contacts. It is user friendly app. **What do you dislike about iPlum?** I have just started using it and am not seeing any downsides so far. **What problems is iPlum solving and how is that benefiting you?** I really like getting to have calls come in to my personal phone and the numbers are kept confidential. I am able to add contacts in the app that are not connected to my phone. The automated response and do not disturb really help me manage my time and not be interrupted outside of work hours. ### 48. Exceptionally Easy to Use from the Start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about iPlum?** easy to use so far and very straightforward. **What do you dislike about iPlum?** nothing yet! It has been really easy to use. **What problems is iPlum solving and how is that benefiting you?** This platform enables me to communicate with clients in a manner that is HIPAA compliant. **Official Response from Support iPlum:** > Hi, Appreciate your feedback. We love to hear from our clients and support them. Best, iPlum Team ### 49. Great HIPAA compliant option **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany B. | Social worker, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about iPlum?** I appreciate the easy of iPlum and it is not difficult to navigate through the settings. It has great features and the phone number porting was easy to do. **What do you dislike about iPlum?** It does not really have anything to do with iPlum but the compliance with the text messaging was more difficult then it probably needed to be. But that is not an iPlum issue and was an issue with the TCN **What problems is iPlum solving and how is that benefiting you?** HIPAA compliance is important so that was the most important aspect for me. ### 50. IPLUM IS GREAT SO FAT **Rating:** 5.0/5.0 stars **Reviewed by:** Jamira M H. | Therapist II (CCBHC-Outpatient), Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about iPlum?** HIPAA compliant and user friendly. It honestly makes me feel much more secure and safe when communicating with clients **What do you dislike about iPlum?** Nothing at all! It has been a pleasure. No complaints **What problems is iPlum solving and how is that benefiting you?** HIPAA compliant line for therapy. I am huge on ethical practice, and i seek to run my business appropriately ## iPlum Discussions - [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for) - [View iPlum pricing details and edition comparison](https://www.g2.com/products/iplum/reviews?filters%5Bsentiment_snippet%5D=1407032&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A40%3A52+-0500&secure%5Bsession_id%5D=5d6e01e1-f0a0-4aef-96e6-05aef986fdee&secure%5Btoken%5D=269f552e567931389688434ec4bf05f7b7195cbb6f655b6b2036bab49b109214&format=llm_user) ## iPlum Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## iPlum Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Basic Communication** - Phone Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Call Types - Auto Dialer **Administration** - Practice Branding - Practice Specific - Charting And Documentation - Multi-Provider Practice **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Record Prospect Data - Contact Management **Compliance** - HIPAA Compliance - State Regulation Compliance **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management **Access** - Software Pairing - Individual Download **Insights** - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top iPlum Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,376 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 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