The search functions, the ability to type the names of accounts/products/suppliers/departments instead of having to know the coding, and the AP automation have all been significant time savers to our purchase invoice processing as well as enabling us to put in all the detail from invoices and attach the documents quickly. Daily bank reconciliations are also very quick and easy.
Using unlimited department codes and cost centres has given us the ability for maximum slicing and dicing of data, enabling us to produce more helpful information to senior management to use in key decision making.
Its also so intuitive. Our new starter and our auditors have both been able to begin using iplicit straight away with only a brief tour.
Customer service is next level - we utilise the help function in iplicit as well as the knowledge base (FAQs), training videos and webinars in the support portal. When we cannot find the solution ourselves, we raise a ticket and the response has always been very clear instructions with screenshots that have made it really easy to follow. Review collected by and hosted on G2.com.
Despite adequate warning from the iplicit team, the build and configuration phases were quite labour intensive and hard to make time for each week in an Accounts team of 3.
This was particularly intensive around preparing data from our legacy system to import, and this (along with 1 erroneous instruction from a single iplicit developer who no longer works there) lead to a mistake resulting in us bringing forward our old chart of accounts instead of a nice tidy new once.
There have been no other issues or disappointments, but we are looking forward to seeing an improved function for building reports coming in the next few months. Review collected by and hosted on G2.com.
