Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"overall it has been disappointing due to unreliable functionality, slow support"
1.5/5
What do you like best about iplicit?

Customisable enquiries – ability to tailor reports and views to your specific needs. Review collected by and hosted on G2.com.

What do you dislike about iplicit?

Mismatch between what was sold and what was delivered – the system doesn’t match the expectations set during the sales process.

Bank feeds don’t work properly – a critical function that has been unreliable.

Support is very slow – long response and resolution times when raising issues.

Poor feedback handling – feedback isn’t actioned quickly or effectively. Review collected by and hosted on G2.com.

Response from Nicky Cox of iplicit
Edit edit

I'm sorry to hear that your experience with iplicit has been disappointing. This clearly hasn't met the standard we aim for and pride ourselves on and I appreciate you taking the time to share such honest feedback.

First, I want to acknowledge your point around expectations. It's never our intention to oversell what we can deliver and I'm genuinely sorry there's been a gap between what was promised and what you've experienced. I'd really welcome the opportunity to understand more about where we fell short - both so we can learn from it and see how we can put things right for you.

On bank feeds - you're right that this has been a pain point. We had some issues a couple of months ago with our provider that affected reliability, though things have improved significantly since then. We're also rolling out new and improved feeds soon that should make a real difference. I'm happy to keep you updated on progress.

Regarding support, I completely understand your frustration. Our response times haven't always been where we want them to be and that's something we've taken very seriously. We've made some recent changes to improve speed, resolution times, and how we follow up on feedback and we're already seeing improvements. But there's still more work to do.

Most importantly, I'd really value the chance to speak with you directly. If you'd be open to a conversation, I'd like to better understand your specific experience and see how we can rebuild your confidence in both the system and in us as a partner. Please feel free to get in touch with me directly - I'd genuinely welcome the chance to talk.

Thanks again for raising these issues. We're listening and working hard to make things better.

Nicky Cox

Chief Customer Officer

LR
Lana R.
Executive Assistant
Small-Business (50 or fewer emp.)
"Great experience"
4.5/5
What do you like best about iplicit?

Iplicit is intuitive to use so the orientation time was low for a new system and its efficient to use. Review collected by and hosted on G2.com.

What do you dislike about iplicit?

A lot of buttons on a page can feel overwhelming at first. Review collected by and hosted on G2.com.

Response from Tracy Payne of iplicit
Edit edit

Thank you for your review. We’re really pleased to hear that the onboarding experience was smooth, that’s exactly the kind of user experience we aim to deliver.

It’s also fantastic to hear that our system’s flexibility has allowed you to tailor it to your specific needs, especially when you're working outside the typical setup. That adaptability is something we’re really proud of.

We appreciate your feedback around the number of buttons on screen, it’s a valid point and something we continue to review as we refine the user interface. I’ll make sure this is shared with our product team.

Thanks again for sharing your experience - we’re delighted to be supporting you!

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Great implementation, and good team to work with at Iplicit"
4.5/5
What do you like best about iplicit?

We had a very short and aggressive timescale to move to Iplicit due to our existing accounting package going end of life, and despite this challenge the team at Iplicit were able to deliver and get us live on schedule. We now have a modern accounting package that will save the accounts team time, and ultimately save the business money. Review collected by and hosted on G2.com.

What do you dislike about iplicit?

We went from a flexible (perhaps too flexible) invoice approval system, to using the invoice workflows built in within Iplicit. These can be difficult to read and understand sometimes, and we have had to change our internal processes in order to use this feature. Review collected by and hosted on G2.com.

Response from Tracy Payne of iplicit
Edit edit

Thank you for your review. We're so pleased to hear that our team was able to support you through a tight implementation timeline and get you up and running on schedule.

We appreciate your feedback on invoice workflows and flexibility. Our system is designed to provide structured processes, but we understand that adapting to new workflows can take time. If you haven’t already seen it, our Beyond the Day-to-Day customer webinar last month focused on workflows, covering tips and best practices to help users navigate them more easily. There’s an on-demand version available - your account manager can provide the link if you’d like to take a look.

Thanks again for sharing your experience, it’s great to know that iplicit is already helping your accounts team save time and reduce costs. If there's anything else we can do to help, don’t hesitate to get in touch.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Efficient and Effective"
4/5
What do you like best about iplicit?

In a nutshell, work is completed quicker as a result of Iplicit. Purchase orders are sent directly to suppliers by my self rather than using a colleague to raise these. The system is easy to use and training didn't take long for us to understand how things work. Review collected by and hosted on G2.com.

What do you dislike about iplicit?

I have to code all invoices even those below a £500 limit which would have previously been actioned by finance colleagues. Review collected by and hosted on G2.com.

Response from Tracy Payne of iplicit
Edit edit

Thanks so much for your review! We're really pleased to hear that iplicit has helped speed up your processes and made it easier to manage tasks like raising purchase orders and accessing information directly, it’s great to know it’s making a real difference to your day-to-day work.

We appreciate your feedback around invoice coding, iplicit can be configured to auto-code or bypass certain steps for lower-value invoices like those under £500, so this may be a setup choice rather than a system limitation. We’d be happy to review this with your team, please get in contact if you like us to help you explore this further.

MN
Mihaela N.
Assistant Finance Officer
Mid-Market (51-1000 emp.)
"Good software"
2.5/5
What do you like best about iplicit?

User friendly and good number of features and can be adapted to suit the business needs. Review collected by and hosted on G2.com.

What do you dislike about iplicit?

Quite slow customer service responding time. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Powerful, User-Friendly System with Outstanding Support"
5/5
What do you like best about iplicit?

It's a very powerful yet user friendly system with a great company to back it up Review collected by and hosted on G2.com.

What do you dislike about iplicit?

No real downsides but there are some areas of functionality we would like to see introduced Review collected by and hosted on G2.com.

DM
David M.
Finance Director
Small-Business (50 or fewer emp.)
"Great interface and superb customer interaction"
4.5/5
What do you like best about iplicit?

We started using Iplicit for our 4 companies at the back end of 2019 having switched from Iris exchequer where many of the Iplicit founders previously worked. The move was one our our best decision as Iplicit is incredibly functional, has superb interactive features, and has very in depth reporting. Implementation took a while as it was very new at the time, but we have been with Iplicit as it's developed over the past 5-6 years and seen huge change. The best thing about Iplicit is the customer experience with their support team. Monthly webinars are extremely handy to learn about or brush up on functionality, and also to give you insight on developments. The customer team also take on board all suggestions and try to include them in future releases if this is something that will enhance the product. We are only a small group of companies, but it is used daily and has made our accounting so much more efficient to free up time utilised elsewhere in the businesses. Review collected by and hosted on G2.com.

What do you dislike about iplicit?

There are times where Iplicit does slow down which can cause irritation, but generally it runs well. The creation of certain dashboards & reports can be complex and at times you need to have a complete understanding of certain coding and functions to be able to create them seamlessly. I'm unsure whether they can be made easier for someone like myself. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Exceptionally User-Friendly Experience"
4.5/5
What do you like best about iplicit?

Very User Friendly. Great Functionality for Modern Accounting Needs Review collected by and hosted on G2.com.

What do you dislike about iplicit?

The User Interface. Its a bit Outdated compared to other softwares Review collected by and hosted on G2.com.

VT
Vanessa T.
Accountant
Small-Business (50 or fewer emp.)
"The training, set up, and Go live"
5/5
What do you like best about iplicit?

Its helpful going back and watching videos that applied to the training to help get started. It seems the possibilities are endless, and as its set up like a spreadsheet our requests for bespoke reporiting are always made possible. The workflow authorisations are great and really helpful, it does make you look at things in a new way to make our jobs more automated in ways that save us time. Review collected by and hosted on G2.com.

What do you dislike about iplicit?

As it is very bespoke and anything can be done, its difficult to conceptualise what we need. So there may be better ways to do things but we haven't the time or hours left to get proper training on it. If we do come across problems that turn into support tickets they may not be high importance to Iplicit to fix but they are to us as a business. Review collected by and hosted on G2.com.

Response from Syma Brown of iplicit
Edit edit

Thank you for your feedback. We understand that every support request is important to our customers, regardless of its priority from a system-wide perspective. At iplicit, we are committed to delivering excellent support, and we’re proud to maintain a 99% resolution SLA adherence ensuring that issues are addressed efficiently and effectively.

We strive to balance urgency across all customers while continuously improving our responsiveness. If there’s anything specific you’d like to discuss regarding prioritisation, we’d be happy to explore how we can better support your needs. Please feel free to reach out!

Verified User in Computer Software
CC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Always There When You Need Help"
5/5
What do you like best about iplicit?

Always on hand to help whenever you need it Review collected by and hosted on G2.com.

What do you dislike about iplicit?

Nothing at present as very happy with the service Review collected by and hosted on G2.com.