# Best AI IT Agents Software ## How Many AI IT Agents Software Products Does G2 Track? **Total Products under this Category:** 115 ### Category Stats (Jul 2026) - **Average Rating:** 4.62/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Risotto (+5.56%) - Among all products in this category, Risotto recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank AI IT Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,700+ Authentic Reviews - 115+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI IT Agents Software ![G2 Grid® for AI IT Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-it-agents/grids.png?focus%5B%5D=1408919&focus%5B%5D=16222&focus%5B%5D=1750853&focus%5B%5D=111749&focus%5B%5D=12139&focus%5B%5D=1679975&focus%5B%5D=1177607&focus%5B%5D=30506) Highlighted products: ServiceNow AI Agents, Atera, Harmony, ServiceNow EmployeeWorks, Guru, Console, Glean, and Resolve. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-it-agents/grids.json?focus%5B%5D=servicenow-ai-agents&focus%5B%5D=atera&focus%5B%5D=harmony-2026-03-02&focus%5B%5D=servicenow-employeeworks&focus%5B%5D=guru&focus%5B%5D=console-com-console&focus%5B%5D=glean-technologies-glean&focus%5B%5D=resolve-systems-resolve) **Sponsored** ### Gemini Enterprise Agent Platform Google Cloud's comprehensive platform for developers to build, scale, govern and optimize agents and models. It's a single destination for technical teams to build agents that can transform enterprise applications and workflows into powerful agentic systems. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010619&secure%5Bchosen_at%5D=2026-07-31T16%3A54%3A38Z&secure%5Bdisplayable_resource_id%5D=1010619&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010619&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21469&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents&secure%5Btoken%5D=42005fc930cb41bfed1eb4825ce97718ed6899dc5db990e04de10c2ae42a84d6&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fproducts%2Fgemini-enterprise-agent-platform%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-geap%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [ServiceNow AI Agents](https://www.g2.com/de/products/servicenow-ai-agents/reviews) ServiceNow AI-Agenten agieren autonom, um Arbeit in den Bereichen IT, HR, Kundenservice, App-Entwicklung und in jedem Bereich Ihres Unternehmens zu erledigen. Sie lösen proaktiv Probleme, steigern die Produktivität exponentiell und bewältigen alles von Routineaufgaben bis hin zu komplexen, mehrstufigen Prozessen. Auf einer einheitlichen, offenen Plattform aufgebaut, die KI, Daten, Workflows und Sicherheit kombiniert, haben ServiceNow AI-Agenten in Echtzeit Zugriff auf Unternehmensdaten aus über 450 Systemen. In Ihrem Geschäftskontext, Ihren Regeln und Ihrem Wissen verankert, empfehlen sie nicht nur die nächsten Schritte. Sie führen Arbeiten in jedem System Ihres Unternehmens aus, die bei jedem Schritt von Ihren Richtlinien geregelt werden. Wählen Sie aus vorgefertigten Agenten oder erstellen Sie benutzerdefinierte mit dem AI Agent Studio unter Verwendung natürlicher Sprache. Setzen Sie Leitplanken, automatisieren Sie Workflows und implementieren Sie KI mit Governance und Sicherheit von Anfang an. Der AI Agent Orchestrator koordiniert Teams spezialisierter Agenten, um komplexe, mehrstufige Workflows zu bewältigen, die Ein-Agenten-Lösungen nicht handhaben können. Seit über 20 Jahren treibt ServiceNow die Arbeit für die weltweit führenden Unternehmen an. 85 % der Fortune 500 vertrauen auf ServiceNow, das jährlich 80 Milliarden Workflows und über 100.000 KI-Anwendungsfälle unterstützt. Setzen Sie KI für Ihre Mitarbeiter mit ServiceNow ein. **Average Rating:** 4.3/5.0 **Total Reviews:** 440 #### Who Is the Company Behind ServiceNow AI Agents? - **Verkäufer:** [ServiceNow](https://www.g2.com/de/sellers/servicenow) - **Unternehmenswebsite:** www.servicenow.com - **Gründungsjahr:** 2004 - **Hauptsitz:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software-Ingenieur - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 34% Large, 17% Medium #### What Do G2 Reviewers Say About ServiceNow AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Effizienz** der ServiceNow AI-Agenten, profitieren von einfacher Einrichtung und leistungsstarker Workflow-Automatisierung. - Benutzer schätzen die **Benutzerfreundlichkeit** der ServiceNow AI Agents, die eine effiziente Aufgabenautomatisierung und nahtlose Workflow-Integration ermöglichen. - Benutzer schätzen die **Automatisierung von sich wiederholenden Aufgaben** mit ServiceNow AI Agents, was die Effizienz steigert und manuelle Fehler reduziert. - Benutzer schätzen die **einfachen Integrationen** der ServiceNow AI Agents, die Arbeitsabläufe verbessern und die Effizienz für Support-Teams steigern. - Benutzer finden ServiceNow AI Agents **sehr effektiv zur Automatisierung von Arbeitsabläufen** , zur Verbesserung der Geschwindigkeit und Genauigkeit bei der Problemlösung und Kommunikation. ##### Cons - Benutzer finden, dass die **Ungenauigkeit** der ServiceNow AI-Agenten zu Verwirrung führt und das Vertrauen in deren Effektivität verringert. - Benutzer äußern Frustration über das **schlechte Verständnis** der ServiceNow AI-Agenten, was zu generischen Antworten und Verwirrung führt. - Benutzer finden die **komplexe Konfiguration** von ServiceNow AI Agents zeitaufwändig und herausfordernd für eine effektive Anwendung in der realen Welt. - Benutzer finden die **begrenzte Reaktionsfähigkeit** der ServiceNow AI-Agenten frustrierend, da sie mit nuancierten Fragen und Anpassungen zu kämpfen haben. - Benutzer finden den **Einrichtungs- und Anpassungsprozess komplex** , da er erhebliches Lernen und Hintergrundwissen erfordert, um effektiv navigieren zu können. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **["Native KI-Agenten, die endlich auf regulierten Plattformdaten laufen"](https://www.g2.com/de/survey_responses/servicenow-ai-agents-review-12776657)** **Rating:** 5.0/5.0 stars _— rajesh s._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-ai-agents-review-12776657) **["ServiceNow AI-Agenten fühlen sich wie ein perfektes Teammitglied an"](https://www.g2.com/de/survey_responses/servicenow-ai-agents-review-13179278)** **Rating:** 4.0/5.0 stars _— Bart K._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-ai-agents-review-13179278) ### [Atera](https://www.g2.com/de/products/atera/reviews) Die erste und einzige Agentic AI-Plattform für IT-Management bietet eine digitale Belegschaft von KI-Agenten, die proaktiv und autonom Ihren gesamten IT-Betrieb unterstützen. Ateras All-in-One IT-Management-Plattform konsolidiert RMM, Helpdesk, Ticketing, erweiterte Berichterstattung und Automatisierung - und befähigt so IT-Teams und MSPs, die Infrastruktur effizient zu verwalten und zu schützen, Aufgaben zu automatisieren und die Servicequalität durch Reduzierung von Ausfallzeiten und Verbesserung der SLAs zu steigern. Einführung von Robin von Atera: Es ist keine weitere IT-Lösung, sondern eine Transformation, wie Organisationen IT skalieren. Diese Evolution ebnet den Weg für autonomes IT, indem sie den Modus Operandi von reaktiver oder routinemäßiger Automatisierung zu proaktiver und präventiver Aktion verschiebt. (1) Reduzieren Sie 40 % Ihrer IT-Arbeitslast: Eliminieren Sie 100 % der Aufgaben, die die Zeit Ihres Teams beanspruchen. Robin hilft nicht nur, sondern handelt und löst. (2) Immer verfügbar. Keine Ausfallzeiten: Bieten Sie 24/7/365 IT-Support, keine Urlaube, keine Krankheitsausfälle. (3) Ein persönlicher IT-Techniker für jeden Mitarbeiter: Intelligenter, kontextbewusster KI-Agent, der Ihre Umgebung versteht, sich an jeden Benutzer anpasst, sofort reagiert und autonom löst. Außerdem haben Frühanwender gesagt, dass es auch ziemlich höflich ist. Atera ist Vorreiter beim Übergang von Automatisierung zu KI-gesteuerter Autonomie im IT-Bereich. Mit unseren KI-Agenten können IT-Teams sich von sich wiederholenden Aufgaben entlasten, Probleme schneller lösen, besseren Service gewährleisten und sich auf Strategie statt auf Reparatur oder Brandbekämpfung konzentrieren. Wir halten die höchsten Sicherheits- und Compliance-Standards ein und folgen verantwortungsvollen KI-Rahmenwerken, um sicherzustellen, dass unsere KI eine vertrauenswürdige Erweiterung Ihres IT-Teams sein kann. Vertraut von über 13.000 Kunden in mehr als 120 Ländern bietet Atera eine skalierbare Lösung, die es Organisationen ermöglicht, nachhaltiges Wachstum zu fördern und die organisatorische Effizienz zu maximieren. Entdecken Sie, wie Atera Ihnen helfen kann, unvergleichliche IT-Effizienz zu erreichen. Probieren Sie Atera 30 Tage kostenlos aus unter: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,219 #### Who Is the Company Behind Atera? - **Verkäufer:** [Atera](https://www.g2.com/de/sellers/atera) - **Unternehmenswebsite:** www.atera.com - **Gründungsjahr:** 2011 - **Hauptsitz:** Tel Aviv - **Twitter:** @AteraCloud 1,675 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 415 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, IT-Manager - **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit - **Company Size:** 55% Small, 30% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Atera unglaublich **einfach zu bedienen** , da es die Verwaltung von Workstations und Servern an einem Ort vereinfacht. - Benutzer schätzen die **leistungsstarken Automatisierungstools** von Atera, die eine effiziente Verwaltung von Workstations und Servern durch Skripte und Fernzugriff ermöglichen. - Benutzer schätzen das **All-in-One-Dashboard** von Atera, das ihren Arbeitsablauf rationalisiert und die Produktivität drastisch steigert. - Benutzer schätzen die **Effizienz** von Atera und bemerken, dass seine Automatisierung und Benutzerfreundlichkeit ihr Gerätemanagement optimieren. - Benutzer schätzen Ateras **proaktive Überwachung** , die Effizienz mit einem nahtlosen All-in-One-Dashboard für einen besseren Arbeitsablauf verbessert. ##### Cons - Benutzer bemerken **fehlende Funktionen** wie Checklisten und unzureichenden Alarmkontext, was ihre gesamte Atera-Erfahrung erschwert. - Benutzer finden die **begrenzten Funktionen** von Atera einschränkend, insbesondere in der mobilen App und bei den Abrechnungsoptionen. - Benutzer berichten, dass **Verbesserungen erforderlich sind** bei den Änderungen der Atera-Oberfläche und der Zuverlässigkeit des Fernzugriffs, was sich auf die Arbeitsabläufe auswirkt. - Benutzer bemerken, dass **lange Ladezeiten von Berichten und eingeschränkte Anpassungsmöglichkeiten** die Effizienz und Benutzerfreundlichkeit innerhalb von Atera beeinträchtigen können. - Benutzer heben **Funktionsprobleme** mit Atera hervor, einschließlich unpraktischer Abrechnungsintervalle und störender Schnittstellenänderungen. #### What Are Recent G2 Reviews of Atera? **["Ein praktischer Weg, um Techniker, Benutzer und Infrastrukturarbeiten zu koordinieren"](https://www.g2.com/de/survey_responses/atera-review-13121276)** **Rating:** 4.5/5.0 stars _— Alamgir H._ [Read full review](https://www.g2.com/de/survey_responses/atera-review-13121276) **["Atera steigert die Produktivität mit Automatisierungen, WhatsApp und Berichten"](https://www.g2.com/de/survey_responses/atera-review-13106823)** **Rating:** 5.0/5.0 stars _— Fabian M._ [Read full review](https://www.g2.com/de/survey_responses/atera-review-13106823) #### What Are G2 Users Discussing About Atera? - [Wofür wird Atera verwendet?](https://www.g2.com/de/discussions/what-is-atera-used-for) - 1 comment - [Was ist das beste RMM-Tool?](https://www.g2.com/de/discussions/what-is-the-best-rmm-tool) - 1 comment - [Ist Atera sicher?](https://www.g2.com/de/discussions/is-atera-safe) - 2 comments - [Was ist Atera RMM?](https://www.g2.com/de/discussions/what-is-atera-rmm) - 1 comment - [Was ist Atera-Software?](https://www.g2.com/de/discussions/what-is-atera-software) - 1 comment ### [Harmony](https://www.g2.com/de/products/harmony-2026-03-02/reviews) Harmony ist eine AI-First Enterprise Service Management Plattform, die darauf ausgelegt ist, autonom zu arbeiten. Im Kern ist Harmony ein intelligenter AI-Helpdesk-Agent, der von Dutzenden von sofort einsatzbereiten und proaktiven Agenten unterstützt wird, mit kontinuierlicher Wissensgenerierung und einem flexiblen AI-Workflow-Builder. Harmony integriert sich nahtlos in Ihre bestehenden ITSM-Tools, sodass Sie dort beginnen können, wo Sie sich befinden, und zu Harmony's vollständigem System of Record übergehen können, wenn Sie bereit sind. Durch die Beseitigung von Wartezeiten, Rätselraten und operativem Chaos befähigt Harmony IT-Teams, über reaktive Unterstützung hinauszugehen und wirklich autonome Operationen zu erreichen. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 #### Who Is the Company Behind Harmony? - **Verkäufer:** [Harmony](https://www.g2.com/de/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Unternehmenswebsite:** harmony.io - **Gründungsjahr:** 2025 - **Hauptsitz:** New York, US - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7de02c55b7c4abb291e3806f9f8126d67b431b26bf7b050cb0274567fcd375d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharmonyio%2F&secure%5Burl_type%5D=linkedin_company_website) 58 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT-Manager - **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit - **Company Size:** 57% Medium, 28% Small #### What Are Recent G2 Reviews of Harmony? **["Harmonie befreit uns von manuellen Aufgaben und verbessert die IT-Benutzererfahrung"](https://www.g2.com/de/survey_responses/harmony-review-12525449)** **Rating:** 5.0/5.0 stars _— Danny F._ [Read full review](https://www.g2.com/de/survey_responses/harmony-review-12525449) **["Beste IT-Automatisierung, die ich je verwendet habe - hat unsere Abläufe komplett transformiert"](https://www.g2.com/de/survey_responses/harmony-review-12612560)** **Rating:** 5.0/5.0 stars _— Or T._ [Read full review](https://www.g2.com/de/survey_responses/harmony-review-12612560) ### [ServiceNow EmployeeWorks](https://www.g2.com/de/products/servicenow-employeeworks/reviews) Moveworks vereint jedes Geschäftssystem mit natürlicher Sprache und bietet den Mitarbeitern einen Ort, um Informationen zu finden, Aufgaben zu automatisieren und produktiver zu sein, wodurch die Effizienz und Zufriedenheit der Mitarbeiter durch die Rationalisierung alltäglicher Aufgaben gesteigert wird. Angetrieben von einer bahnbrechenden agentischen KI-Infrastruktur, die die fortschrittlichsten LLMs der Welt und unsere proprietären MoveLM-Modelle nutzt, versteht Moveworks Mitarbeiteranfragen, entwickelt intelligente Pläne und führt Aktionen aus, um Aufgaben über Anwendungsgrenzen hinweg in über 100 Sprachen zu erledigen. Mehr als 350 Marken, wie Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst und Palo Alto Networks, vertrauen Moveworks, um banale Aufgaben zu automatisieren und eine universelle Suchschnittstelle über Geschäftsanwendungen hinweg zu betreiben. **Average Rating:** 4.4/5.0 **Total Reviews:** 113 #### Who Is the Company Behind ServiceNow EmployeeWorks? - **Verkäufer:** [ServiceNow](https://www.g2.com/de/sellers/servicenow) - **Unternehmenswebsite:** www.servicenow.com - **Gründungsjahr:** 2004 - **Hauptsitz:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 63% Large, 13% Small #### What Do G2 Reviewers Say About ServiceNow EmployeeWorks? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **hohe Effizienz** von Moveworks, was die IT-Unterstützung erheblich verbessert und wertvolle Zeit spart. - Benutzer finden Moveworks **einfach zu bedienen** , was die Effizienz steigert und mühelos schnelle, kohärente Antworten liefert. - Benutzer loben Moveworks für seine **beeindruckende KI-Integration** , die die Effizienz steigert und den IT-Support effektiv rationalisiert. - Benutzer loben die **beeindruckende KI-Integration** in Moveworks, die Effizienz steigert und den IT-Support erheblich rationalisiert. - Benutzer schätzen die **zeitsparenden Fähigkeiten** von Moveworks, die die Vorfalllösungszeit erheblich verkürzen und die Effizienz verbessern. ##### Cons - Benutzer stehen vor Herausforderungen mit der **Komplexität der Integration** in Moveworks, was Effizienz und Benutzerfreundlichkeit beeinträchtigt. - Benutzer finden die **Lernkurve steil** aufgrund der komplexen Integration und des erheblichen Zeitaufwands, der für die Anpassung erforderlich ist. - Benutzer finden die **zeitaufwändige Integration** mit Moveworks herausfordernd, da sie erheblichen Aufwand für eine optimale Leistung erfordert. - Benutzer äußern Bedenken über **Integrationsbeschränkungen** von Moveworks, insbesondere für Nicht-ServiceNow-Plattformen, die die Gesamtfunktionalität beeinträchtigen. - Benutzer bemerken, dass die **verzögerten Antwortzeiten** von Moveworks ihre Gesamterfahrung und die Effektivität der Unterstützung beeinträchtigen können. #### What Are Recent G2 Reviews of ServiceNow EmployeeWorks? **["Effizientes KI-Suchwerkzeug mit Raum für UI-Verbesserungen"](https://www.g2.com/de/survey_responses/servicenow-employeeworks-review-12768942)** **Rating:** 4.5/5.0 stars _— Sruthi K._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-employeeworks-review-12768942) **["Nahtlose Slack/Teams-Integration, die IT-Anfragen schnell löst"](https://www.g2.com/de/survey_responses/servicenow-employeeworks-review-12688111)** **Rating:** 4.5/5.0 stars _— HIMANSHU M._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-employeeworks-review-12688111) #### What Are G2 Users Discussing About ServiceNow EmployeeWorks? - [Wofür wird Moveworks verwendet?](https://www.g2.com/de/discussions/what-is-moveworks-used-for) ### [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,260 #### Who Is the Company Behind Guru? - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru\_HQ 4,242 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ff193313849e591b470d6c852ca2cf23c86f159e6390dcb3ef3d9dcf8302d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5129180%2F&secure%5Burl_type%5D=linkedin_company_website) 2,537 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Medium, 29% Large #### What Do G2 Reviewers Say About Guru? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Guru impressive, thanks to its intuitive interface and straightforward navigation. - Users appreciate the **speed and reliability** of Guru, enhancing workflow efficiency with easily accessible, verified information. - Users love Guru for its **comprehensive information management** , making it easy to capture, organize, and retrieve knowledge effectively. - Users value the **easy access** to information with Guru, enhancing daily productivity and training efficiency. - Users value the **accuracy of information** provided by Guru, enabling quick, reliable answers within their workflow. ##### Cons - Users find the **search functionality can be slow** , particularly when managing extensive content and collections. - Users find the **search inefficient** , often experiencing slow results and irrelevant matches despite having saved content. - Users encounter **search functionality issues** with slow results and poor keyword recognition, complicating information retrieval. - Users find the **inefficient searching** in Guru frustrating as it often provides generic results and requires constant team effort. - Users find **organizational challenges** in Guru, with slow search and complicated content management for larger collections. #### What Are Recent G2 Reviews of Guru? **["A fast and user-friendly knowledge platform with room to grow"](https://www.g2.com/survey_responses/guru-review-11254414)** **Rating:** 5.0/5.0 stars _— Iasmin L._ [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) **["Automated Verification Keeps Our Knowledge Repository Trustworthy"](https://www.g2.com/survey_responses/guru-review-12959405)** **Rating:** 5.0/5.0 stars _— Dairon P._ [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### [Console](https://www.g2.com/products/console-com-console/reviews) Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans. **Average Rating:** 4.9/5.0 **Total Reviews:** 20 #### Who Is the Company Behind Console? - **Seller:** [Console.com](https://www.g2.com/sellers/console-com) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11416e105bb44d32d04979a83199c481e9cce505a5916f0e412b2225bfde602b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconsole-co%2F&secure%5Burl_type%5D=linkedin_company_website) 46 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Medium, 15% Large #### What Are Recent G2 Reviews of Console? **["Generational AI Automation Playbooks for IT and Seamless Integrations"](https://www.g2.com/survey_responses/console-review-13173518)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/console-review-13173518) **["Console’s Intuitive Dashboard Keeps Office Requests Organized"](https://www.g2.com/survey_responses/console-review-13145167)** **Rating:** 4.5/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/console-review-13145167) ### [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. **Average Rating:** 4.7/5.0 **Total Reviews:** 163 #### Who Is the Company Behind Glean? - **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a) - **Company Website:** www.glean.com - **Year Founded:** 2019 - **HQ Location:** Mountain View - **Twitter:** @gleanwork 742 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=397baac3d63625225e6bff3d1d2192eb49e7b9c46333405d38a42dccd2f28912&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleanwork%2F&secure%5Burl_type%5D=linkedin_company_website) 1,647 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Large, 43% Medium #### What Do G2 Reviewers Say About Glean? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly. - Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency. - Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching. - Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools. - Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly. ##### Cons - Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean. - Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information. - Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information. - Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks. - Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results. #### What Are Recent G2 Reviews of Glean? **["Glean Integrations That Boost Onboarding Support"](https://www.g2.com/survey_responses/glean-review-12890788)** **Rating:** 4.5/5.0 stars _— Zainul A._ [Read full review](https://www.g2.com/survey_responses/glean-review-12890788) **["Easy-to-Use AI Platform with Great Model Choice and Integrations"](https://www.g2.com/survey_responses/glean-review-13108758)** **Rating:** 4.5/5.0 stars _— Akhilesh K._ [Read full review](https://www.g2.com/survey_responses/glean-review-13108758) ### [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews) Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 #### Who Is the Company Behind Resolve? - **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) - **Year Founded:** 2014 - **HQ Location:** Campbell, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=282382c817b0f9fec92410d835320628a9f91b7a23add571b45585bd624c74e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F163969%2F&secure%5Burl_type%5D=linkedin_company_website) 129 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 55% Large, 34% Medium #### What Do G2 Reviewers Say About Resolve? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **unparalleled customer support** of Resolve, highlighting prompt assistance and impactful user experience enhancements. - Users praise the **exceptional efficiency** of Resolve, significantly boosting productivity and streamlining issue resolution for teams. - Users highlight the **significant productivity improvements** achieved through seamless integration and quick issue resolution with Resolve. - Users value the **scalability** and reusable code blocks of Resolve, greatly enhancing project completion speed. - Users value the **collaborative features** of Resolve, enabling swift project completion and versatile code development. ##### Cons - Users face **dependency issues** with Resolve, particularly in managing permissions and integrating with other platforms. - Users face a **learning curve** with Espressive's features, requiring training and attention to maximize value. - Users struggle with **access limitations** that complicate permissions management across different environments in Resolve. - Users face challenges with **access restrictions** , making it difficult to manage permissions for different features effectively. - Users face challenges with **permissions management** , complicating access to specific features within Resolve's secure system. #### What Are Recent G2 Reviews of Resolve? **["Scalable, Reusable Code Blocks That Speed Up Development"](https://www.g2.com/survey_responses/resolve-review-12387818)** **Rating:** 4.5/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/resolve-review-12387818) **["Expressive, a helpful tool"](https://www.g2.com/survey_responses/resolve-review-11446875)** **Rating:** 5.0/5.0 stars _— Gazi S._ [Read full review](https://www.g2.com/survey_responses/resolve-review-11446875) #### What Are G2 Users Discussing About Resolve? - [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for) - [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free) - [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve) - [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for) - [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free) ### [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews) Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack. **Average Rating:** 4.8/5.0 **Total Reviews:** 38 #### Who Is the Company Behind Rezolve.ai? - **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai) - **Year Founded:** 2017 - **HQ Location:** Dublin, US - **Twitter:** @rezolve\_ai 468 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eef634b2df86a0adcb409ca83a06ba2b24a669669e20a25798ec62947671dcfe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezolveai&secure%5Burl_type%5D=linkedin_company_website) 133 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 71% Medium, 18% Large #### What Do G2 Reviewers Say About Rezolve.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **responsive customer support** at Rezolve.ai, ensuring assistance throughout setup and integration. - Users commend the **ease of use** of Rezolve.ai, appreciating responsive support and a valuable knowledge base. - Users commend Rezolve.ai for their **incredibly responsive customer support** , enhancing their overall experience and satisfaction. - Users appreciate the **setup ease** of Rezolve.ai, highlighting smooth transitions and thorough support throughout the process. - Users value the **effective communication** from Rezolve.ai, ensuring support and engagement throughout the entire process. ##### Cons - Users note the **missing features** in Rezolve.ai, highlighting areas needing improvement as the product develops. - Users note the **limited features** of Rezolve.ai as it develops, impacting overall experience and functionality. - Users occasionally experience **slow response and glitches** with Rezolve.ai, though these issues are infrequent and minor. - Users experience some **technical issues** with Rezolve.ai, such as glitches and delays in resolving minor adjustments. - Users experience **minor app glitches** that are not significant but can impact the overall experience slightly. #### What Are Recent G2 Reviews of Rezolve.ai? **["Seamless Adoption and Impressive User Engagement with Rezolve Chatbot"](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)** **Rating:** 4.0/5.0 stars _— Nicholas M._ [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787) **["Rezolve AI is a FANTASTIC Product!"](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)** **Rating:** 5.0/5.0 stars _— Josh M._ [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899) #### What Are G2 Users Discussing About Rezolve.ai? - [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for) ### [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews) MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 #### Who Is the Company Behind MeBeBot Intelligent Assistant? - **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot) - **Year Founded:** 2018 - **HQ Location:** Austin, US - **Twitter:** @HRTalkBot 34 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089ec0a3b49c0974d5baaf0cc182ffed95d2932d7e00eedff4752a06050c0b66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33190792&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 42% Medium, 26% Small #### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **exceptional customer support** from MeBeBot, enhancing tool adoption and overall experience. - Users find MeBeBot extremely **easy to use** , enabling effective assistance without needing extensive technical knowledge. - Users find MeBeBot to be **exceptionally helpful** , seamlessly integrating with existing tools and enhancing workplace efficiency. - Users commend MeBeBot for its **efficiency** , significantly saving time and streamlining HR processes for large teams. - Users commend the **easy implementation** of MeBeBot, highlighting smooth setup and excellent support throughout the process. ##### Cons - Users report **integration issues** with some platforms, highlighting a desire for expanded functionality and compatibility. - Users find the **learning curve challenging** , suggesting the need for more guides and demos for better onboarding. - Users find the **reporting issues** frustrating, particularly with the need for better feedback management and usability. - Users find the **reporting features challenging** and suggest improvements for better usability and effectiveness. - Users find the **complexity** of the feedback system challenging, especially regarding auto-saving and data export options. #### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant? **["Helpful Tool for Quick Internal Support"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960) **["Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)** **Rating:** 5.0/5.0 stars _— Abhijeet S._ [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367) #### What Are G2 Users Discussing About MeBeBot Intelligent Assistant? - [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for) ### [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews) Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. Organizations use it to build task-specific agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, improving how work gets done while keeping data protected. Lyzr is built for enterprises that want to adopt AI without replacing the systems they already run. Its model-agnostic architecture lets teams work with their preferred language models and switch between them as needs change, with no re-architecting required. The same flexibility extends to deployment: agents can run in a private cloud, a single-tenant setup, or fully on-premise, so organizations keep control of their data and operations. Governance, observability, and auditability are part of the platform itself, which is what makes Lyzr suitable for compliance-sensitive teams and production-grade reliability. At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources. **Average Rating:** 4.4/5.0 **Total Reviews:** 44 #### Who Is the Company Behind Lyzr.ai? - **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr) - **Company Website:** www.lyzr.ai - **Year Founded:** 2023 - **HQ Location:** New York, USA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2eec0c92006d853c670a10e2809e90ae7fa7c0cc2a9669cfcf9dc62c9692065f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flyzr-platform&secure%5Burl_type%5D=linkedin_company_website) 172 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Small, 17% Medium #### What Do G2 Reviewers Say About Lyzr.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Lyzr.ai, appreciating its clean interface and straightforward setup for AI agents. - Users find the **setup ease** of Lyzr.ai to be efficient and beginner-friendly, saving time and enhancing productivity. - Users commend the **deployment ease** of Lyzr.ai, finding the platform user-friendly and efficient for building AI agents. - Users appreciate the **efficiency** of Lyzr.ai, highlighting its quick setup and streamlined customer support processes. - Users appreciate Lyzr.ai's **fast development** of production-ready AI agents with intuitive no-code/low-code options. ##### Cons - Users find the **poor documentation** of Lyzr.ai frustrating, complicating the learning process and limiting effective usage. - Users find a **lack of integration** with legacy systems challenging, complicating setup and increasing maintenance efforts. - Users find that Lyzr.ai can present **complexity issues** , particularly with its need for structured data and setup. - Users desire **limited customization** options in Lyzr.ai, wishing for more flexibility and advanced configurations for better control. - Users feel the **lack of ready-made templates** limits their efficiency and highlights the need for more features. #### What Are Recent G2 Reviews of Lyzr.ai? **["A Practical Platform for Rapid AI Agent Prototyping"](https://www.g2.com/survey_responses/lyzr-ai-review-13180470)** **Rating:** 5.0/5.0 stars _— Ansari M._ [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-13180470) **["Powerful Automation with Room for Speed Improvement"](https://www.g2.com/survey_responses/lyzr-ai-review-13173644)** **Rating:** 4.0/5.0 stars _— Rithik G._ [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-13173644) ### [Aisera](https://www.g2.com/products/aisera/reviews) Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 #### Who Is the Company Behind Aisera? - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh 55,050 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website) 4,314 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Large, 26% Medium #### What Do G2 Reviewers Say About Aisera? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. - Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. - Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. - Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. - Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. ##### Cons - Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. - Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. - Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. - Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. - Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. #### What Are Recent G2 Reviews of Aisera? **["AI Assistant That Works Wonder"](https://www.g2.com/survey_responses/aisera-review-11589504)** **Rating:** 4.0/5.0 stars _— Shruti S._ [Read full review](https://www.g2.com/survey_responses/aisera-review-11589504) **["User-Friendly and Easy to Adopt, with Great AI Features"](https://www.g2.com/survey_responses/aisera-review-12658974)** **Rating:** 4.5/5.0 stars _— PRASHANT G._ [Read full review](https://www.g2.com/survey_responses/aisera-review-12658974) #### What Are G2 Users Discussing About Aisera? - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk) - [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk) - [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do) ### [illumichat](https://www.g2.com/de/products/illumichat/reviews) IllumiDesk AI ist eine umfassende Softwarelösung, die darauf abzielt, das Wissensmanagement in Organisationen durch fortschrittliche künstliche Intelligenz-Funktionen zu verbessern. Durch die nahtlose Integration in bestehende Wissensdatenbanken bietet IllumiDesk AI Teams eine einheitliche Plattform für Chatbots, KI-gesteuerte Suchen und generative KI-Tools. Diese Integration ermöglicht es den Nutzern, ihre proprietären Daten effektiv zu nutzen und einen effizienteren Ansatz für die Informationsbeschaffung und Zusammenarbeit zu verfolgen. IllumiDesk AI richtet sich in erster Linie an Unternehmen und Organisationen, die stark auf Daten- und Wissensaustausch angewiesen sind, und bedient Teams, die ihre betriebliche Effizienz verbessern möchten. Ob im Kundenservice, Projektmanagement oder in der internen Kommunikation, die Plattform bietet eine Vielzahl von Anwendungsfällen. So können Teams beispielsweise maßgeschneiderte Chatbots einsetzen, die auf spezifische Bedürfnisse zugeschnitten sind und personalisierte Interaktionen ermöglichen, die das Benutzererlebnis verbessern. Darüber hinaus befähigt die KI-Suchfunktion die Nutzer, Informationen schnell in verschiedenen Dokumentenspeichersystemen zu finden, wodurch die Frustration durch endloses Scrollen durch Chatverläufe oder Dokumente entfällt. Zu den Hauptmerkmalen von IllumiDesk AI gehören robuste API-Integrationen, die eine schnelle Verbindung verschiedener Datenquellen ohne umfangreiche Migrationen ermöglichen. Diese Flexibilität stellt sicher, dass Teams ihre vorhandenen Daten nutzen können, während sie von KI-Funktionen profitieren. Die Analysekomponente bietet Einblicke, wie KI innerhalb der Organisation genutzt wird, was fundierte Entscheidungen und die Optimierung von KI-Ressourcen ermöglicht. Datenschutz und Sicherheit haben oberste Priorität, wobei sämtliches proprietäres Wissen geschützt wird, um sicherzustellen, dass sensible Informationen vertraulich bleiben und vor externen Bedrohungen geschützt sind. IllumiDesk AI zeichnet sich dadurch aus, dass es eine einzige Plattform bietet, die mehrere KI-Tools konsolidiert und es den Nutzern ermöglicht, Texte, Bilder, Avatare und mehr zu generieren, ohne auf verschiedene Anwendungen angewiesen zu sein. Diese Konsolidierung reduziert nicht nur die Kosten, sondern vereinfacht auch das Benutzererlebnis, da Teams auf eine Vielzahl von Funktionen über einen integrierten Assistenten zugreifen können. Darüber hinaus ermöglicht die Flexibilität der Plattform Organisationen, zwischen verschiedenen großen Sprachmodellen (LLMs) zu wechseln, um sicherzustellen, dass sie an der Spitze der KI-Entwicklungen bleiben. Im Wesentlichen ist IllumiDesk AI darauf ausgelegt, Teams zu befähigen, indem es eine zentrale, sichere und effiziente Umgebung für Wissensmanagement und KI-Nutzung bietet. Durch die Kombination leistungsstarker Funktionen mit benutzerfreundlicher Funktionalität bietet es Organisationen eine Möglichkeit, das Potenzial ihrer Daten zu maximieren und gleichzeitig Zusammenarbeit und Innovation zu fördern. **Average Rating:** 4.5/5.0 **Total Reviews:** 13 #### Who Is the Company Behind illumichat? - **Verkäufer:** [Illumichat](https://www.g2.com/de/sellers/illumichat) - **Gründungsjahr:** 2015 - **Hauptsitz:** Atlanta, GA - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e006ae91ffa02e9495e8ef281a041cabdc3b0895891fd7f0d01b3887ff756a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fillumidesknow&secure%5Burl_type%5D=linkedin_company_website) 7 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 22% Medium #### What Do G2 Reviewers Say About illumichat? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben die **Benutzerfreundlichkeit** von illumichat, die eine schnelle Kurserstellung und nahtlose Integration mit bestehenden Systemen ermöglicht. - Benutzer lieben die **mühelose Kurserstellung** mit Illumichat und schätzen die intuitive Benutzeroberfläche und die zeitsparenden Funktionen. - Benutzer lieben die **zeitsparenden Fähigkeiten** von IllumiDesk, die eine schnellere Inhaltserstellung und ein effizienteres Lehrerlebnis ermöglichen. - Benutzer lieben es, wie einfach es ist, mit den **benutzerfreundlichen KI-Funktionen von IllumiDesk** schnell Kurse zu erstellen, was ihre Lehrerfahrung verbessert. - Benutzer heben den **fantastischen Kundensupport** von Illumichat hervor, der dabei hilft, Funktionen und den Fahrplan effektiv zu verstehen. ##### Cons - Benutzer finden die **begrenzten Bearbeitungsmöglichkeiten** frustrierend, was zusätzlichen Aufwand erfordert, um Unterrichtspläne und Aufgaben abzuschließen. - Benutzer finden die **begrenzten Funktionen** von Illumichat frustrierend, insbesondere das Fehlen grundlegender Funktionen wie Kopieren & Einfügen. - Benutzer finden die **langsame Leistung** von Illumichat oft frustrierend, besonders wenn einfache Aufgaben zu lange dauern. - Benutzer finden die **Komplexität von Illumichat** herausfordernd, was es schwierig macht, das Produkt vollständig zu verstehen. - Benutzer finden die **Komplexität schwer zu verstehen** , was zu einer herausfordernden Lernerfahrung mit Illumichat führt. #### What Are Recent G2 Reviews of illumichat? **["Mühelose Integration und benutzerfreundliche Erfahrung"](https://www.g2.com/de/survey_responses/illumichat-review-11982301)** **Rating:** 5.0/5.0 stars _— Isaac B._ [Read full review](https://www.g2.com/de/survey_responses/illumichat-review-11982301) **["Hervorragender KI-Assistenten-Builder mit intuitiver Benutzeroberfläche"](https://www.g2.com/de/survey_responses/illumichat-review-11952215)** **Rating:** 4.5/5.0 stars _— Konjengbam M._ [Read full review](https://www.g2.com/de/survey_responses/illumichat-review-11952215) ### [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 #### Who Is the Company Behind Leena AI Autonomous Agent? - **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai) - **Year Founded:** 2018 - **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001 - **Twitter:** @LeenaAI\_ 364 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b67c82063010f20c631f75969e04d5cbe9b13ae9bbc69b345d7b7a04f95060f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13370785%2F&secure%5Burl_type%5D=linkedin_company_website) 292 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Inside sales specialist - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 70% Large, 24% Medium #### What Do G2 Reviewers Say About Leena AI Autonomous Agent? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Leena AI, making query resolution quick and transparent for everyone. - Users appreciate the **efficiency** of Leena AI, enabling quick resolution of inquiries and enhancing overall employee satisfaction. - Users appreciate the **helpfulness** of Leena AI Autonomous Agent, enhancing team efficiency and resolution of queries. - Users appreciate the **excellent customer support** from the Leena AI team, always ready to assist during the bot launch. - Users value the **quick and accurate HR support** provided by Leena AI, enhancing efficiency and engagement. ##### Cons - Users experience **system glitches** occasionally, which hinder the overall functionality and reliability of the product. - Users report **software bugs and AI limitations** that hinder the effectiveness of the Leena AI Autonomous Agent. - Users experience **software bugs and AI limitations** that disrupt functionality and lead to frustrations with updates and server issues. - Users find a **lack of features** in Leena AI, wishing for more integration and human-like interactions. - Users note **limited features** in Leena AI, lacking some advanced functions and a personal touch in interactions. #### What Are Recent G2 Reviews of Leena AI Autonomous Agent? **["Efficient and Intuitive: A Great Tool for Internal HR Automation"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)** **Rating:** 5.0/5.0 stars _— Mayank A._ [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164) **["Leena AI - Autonomous Agent"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)** **Rating:** 5.0/5.0 stars _— Yashika T._ [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461) #### What Are G2 Users Discussing About Leena AI Autonomous Agent? - [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs) - [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai) - [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai) - [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote - [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al) ### [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 #### Who Is the Company Behind LivePerson? - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** www.liveperson.com - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson 10,758 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website) 1,190 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Internet, Retail - **Company Size:** 43% Medium, 33% Large #### What Do G2 Reviewers Say About LivePerson? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options. - Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management. - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels. - Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly. - Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences. ##### Cons - Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist. - Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience. - Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates. - Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation. - Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations. #### What Are Recent G2 Reviews of LivePerson? **["LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"](https://www.g2.com/survey_responses/liveperson-review-12275314)** **Rating:** 4.5/5.0 stars _— Felice C._ [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) **["Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"](https://www.g2.com/survey_responses/liveperson-review-12211374)** **Rating:** 4.0/5.0 stars _— Nataporn C._ [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) - ‹ Prev‹ Prev - 1 - [2](/categories/ai-it-agents?order=g2_score&page=2#product-list) - [3](/categories/ai-it-agents?order=g2_score&page=3#product-list) - [4](/categories/ai-it-agents?order=g2_score&page=4#product-list) - [5](/categories/ai-it-agents?order=g2_score&page=5#product-list) - … - [7](/categories/ai-it-agents?order=g2_score&page=7#product-list) - [8](/categories/ai-it-agents?order=g2_score&page=8#product-list) - [Next ›Next ›](/categories/ai-it-agents?order=g2_score&page=2#product-list) Spotlight Categories [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) [HCM Software](https://www.g2.com/categories/hcm-software) [Workforce Management Software](https://www.g2.com/categories/workforce-management) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI Customer Support Agents](/categories/ai-customer-support-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI IT Agents Themes](/categories/ai-it-agents/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated April 9, 2026 AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions. ### Core Capabilities of AI IT Agents To qualify for inclusion in the AI IT Agents category, a product must: - Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions - Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows - Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports - Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents - Support advanced automation for proactive task execution such as ticket resolution or issue detection - Maintain security, compliance, and data privacy protocols for all interactions - Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues ### Common Use Cases for AI IT Agents IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include: - Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning - Proactively detecting and classifying incidents before they escalate to critical failures - Automating repetitive IT workflows including ticket categorization, routing, and status updates ### How AI IT Agents Differ from Other Tools AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management). ### Insights from G2 on AI IT Agents Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption. Show More