Invoca allows me to assist our call center in troubleshooting issues or to help gain further insight into topics of interest. It also helps me identify potential issues with the website. Review collected by and hosted on G2.com.

Experience is needed to take full advantage of integrations. Review collected by and hosted on G2.com.

I love the ability to create individual reports for each agent. It is so easy to go in an get a quick overview of how the agent is doing daily, monthly and weekly. Review collected by and hosted on G2.com.

I wish that it was easier to go back in to find a call that I have already listened to without having to create a report for each phone call. A shorter transaction that could be searched for. Review collected by and hosted on G2.com.

First and foremost, their customer service is second to none. As a client, my company's specific needs must be met. Invoca's representatives worked with my team to ensure every last item was checked off our to-do list, and they were an absolute pleasure to work with. Review collected by and hosted on G2.com.

I haven't come across any major discrepancies in their product or service. If anything, it's frustrating seeing their incredible potential and having to wait for the next great update or release. Review collected by and hosted on G2.com.

Switched to invoca one year ago, and has been great. Easy to use and set up , track + report on large scale call volumes.

Definitely would reccomend to enterprise businesses. Review collected by and hosted on G2.com.

Support forums could be improved. Hard to find an answer if trying to do self support. Review collected by and hosted on G2.com.

I like that we have total control of our data, can change our routing at any time, etc Review collected by and hosted on G2.com.

There is not much I dislike, I would like to learn more about how we can better use Invoca Review collected by and hosted on G2.com.

Excellent service from Syndey! Provided help with removing an imported phone number. Customer Service turned it around very quickly! Review collected by and hosted on G2.com.

It could be easier to create phone trees and mapping the experience to understand better. Review collected by and hosted on G2.com.

Get end to end insights on a customer interaction all the way from a Google search, through the contact center, and back into the Invoca platform to get real analytics on customer interactions. Review collected by and hosted on G2.com.

At the time we implemented, there wasn't a standard adapter and it was a custom solution that had to be implemented and reverse engineered. Review collected by and hosted on G2.com.

Playing both good calls and calls where improvment can be made with Key Players. Review collected by and hosted on G2.com.

It can be a bit clumsy selecting reports. Review collected by and hosted on G2.com.

Invoca has been one of the critical elements that our company uses for tracking and is part of our primary KPI. We have hundreds of hospitals and call centers that we need tracking in one central location, and Invoca is able to provide that for us. Invoca's customer service has been consistently quick and accurate. Review collected by and hosted on G2.com.

The tracking and reporting can take a bit of time to initially set up. Having such a large volume of numbers and locations that need to be tracked can be somewhat of a logistics nightmare, but that pain is only initial. Review collected by and hosted on G2.com.

It helps me know who called and what campaign they called about so we know what advertising works. It is user friendly and has a good number of features. Review collected by and hosted on G2.com.

When nothing records it is difficlult to know if that is a ligitament error or not. Review collected by and hosted on G2.com.