The flexability of what's reportable! We have a very unique business model and oftentimes we have to make hefty modifications to tools to accomdate our business needs. Invoca has been designed knowing not all business models are the same and made capturing what matters to us we needed beyond easy. Admittedly, I was a bit overhwhelmed in the beginning at the idea of having to learn a new tool but that almost immediately went away as I began to see how useful this was. Now I ask myself, "how I did I do my job without it?" Review collected by and hosted on G2.com.
This isn't really a downside or a dislike but because the tool is so different, learning the UI just takes time. My background is in ads and basically every ad platform (google, bing, facebook, etc) looks similair to the next so you can quickly get going on a new platform. Like I stated in that first box, I was just overwhelmed by the idea of adding another platform but our customer success team has been amazing and I was able to get useful on the platform very quickly.
At this stage, I can't think of anything else. I'm constantly learning new things with my customer success team and have yet to be told "Invoca can't do that" Review collected by and hosted on G2.com.
Video Reviews
Great Product Solution
Lots of informative information
Great Product and support
918 out of 919 Total Reviews for Invoca
Overall Review Sentiment for Invoca
Log in to view review sentiment.
My account manager is fantastic, and the customer service really makes integrating the products into our business processes seamless. This was really a very high selling point for me when searching for a solution and helped guide our final decision versus other competitors. Review collected by and hosted on G2.com.
The transcriptions really need to be improved. Especially for my business, we are a niche industry with lots of industry specific language, and our customer base is from several different regions, so transcriptions are often inaccurate and leave a lot to be desired. Review collected by and hosted on G2.com.
Invoca's Conversation Analyics powered by AI allows for deep views into customer interactions using its machine learning technology. Invoca allows to track the calls, attribute the call conversions to the campaings that drive them and results in optimum use of ad dollars. We recently implemented Invoca's affiliate pay per call module - this allowed us to track our cost per call and cost per appointment metrics in real time from pay per call program which is a huge win for the team as previusly we had to wait 6 weeks to get the cost data. Review collected by and hosted on G2.com.
Invoca script sometimes has a time delay, resulting in the phone number swap on the website being delayed by a few seconds. The user is occasionally able to see the number swap. Review collected by and hosted on G2.com.
I've used Invoca for a while now for my client. They have a very knowledgable team and are very timely with their support. The platform itself is easy to navigate, and the reporting can be as detailed as you want. They work well with other vendors and ensure that implementation is easy. I use the platform a few times a week to review calls. I would highly recommend this platform to marketers, agencies, businesses, and anyone who wants to be able to track multiple channels and implement sophisticated phone call tracking, whether for paid, organic, social, or traditional advertising. Review collected by and hosted on G2.com.
I have no encountered any downsides yet. Review collected by and hosted on G2.com.
I like their customer support the best! They are always quick to respond to our questions and our Customer Success Managers have been very friendly and helpful to work with. Review collected by and hosted on G2.com.
I can't think of anything at the moment! They are the best call tracking platform that we've used. Review collected by and hosted on G2.com.
The switch to Invoca has been great for our team! We have access to so much more data than we ever did and has made a great difference in our marketing efforts. From the sales team, to onboarding, to our current CSM everyone is extremely helpful and has been fun to work with. Review collected by and hosted on G2.com.
Change in any software that you use daily can be tough, so figuring out the product and how to maximize the tools available to us was a little overwhelming in the beginning. Review collected by and hosted on G2.com.
I love the insights recieved from using the product, but the team is absolutely phenomenal. So easy to use, so easy to implement. I use this product every day. Review collected by and hosted on G2.com.
Nothing, loved everything about getting to work with them. The team was so great, and easy to work with through our integration. Review collected by and hosted on G2.com.
Invoca has been a game-changer for our campaigns, I'm in the dashboard daily! Their call tracking is top-notch, and the support they offered during GA4 setup and conversion tracking was exceptional. The AI signals are a gem, giving us insights that truly shape our strategies. Seamless integration and customizable reporting add more value. If you want unmatched call tracking backed by stellar support, Invoca is the way to go. Review collected by and hosted on G2.com.
My experience with Invoca has been very positive. However, I do think there is room for improvement by allowing more customization and filtering on the reports. Additionally, I wish they had more hands-on workshops to learn the interface and features quicker. Review collected by and hosted on G2.com.
While platform is very user friendly, the customer service from Danielle has been a 10/10 since day 1. Review collected by and hosted on G2.com.
Most companies seem to work more with CallRail and are unfamiliar with the Invoca product which can lead to slower learning curves. Review collected by and hosted on G2.com.
I like the reporting and the transcripts. The interface is easy to use and find what you need. Review collected by and hosted on G2.com.
I would try to make it more intuitive on how to make changes to tags and understand what pages are tagged etc. Review collected by and hosted on G2.com.
Invoca is user-friendly, easy to use, and provides great service. We use Invoca to track calls and leverage call analytics to modify marketing projects, optimize our paid media spend and monitor our sales force performance. The AI features they have created are game changing for our analysts. The insights we are gathering are changing the way we do business and streamlining our marketing initiatives like never before. Review collected by and hosted on G2.com.
Currently I waiting for enhancments to the SalesForce API, some of this is out of Invoca's control. Review collected by and hosted on G2.com.
