AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/31/2017

"The best Service Desk app in the market"

5/5

What do you like best about InvGate Service Management?

Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up

Their Custom Reports module is the best I've ever seen. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

None, they are the best option for IT Service Management, from their featureset to the excellent customer support. Review collected by and hosted on G2.com.

GA

Gabriel A.

Administrador Storage e Infraestructura VMware

Insurance

Enterprise (> 1000 emp.)

1/18/2016

"It's the best solution to service desk!"

4.5/5

What do you like best about InvGate Service Management?

The simplicity at implementation/configuration, the easy way to use and deploy at the Enterprise. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

When someone closes the ticket, automatically deallocate them as a collaborator. Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Mid-Market (51-1000 emp.)

1/18/2016

"Friendly and easy"

5/5

What do you like best about InvGate Service Management?

Invgate is based on solials networks. Is has a user friendly interface. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

not things that dislike me. the product is very complete and reliable Review collected by and hosted on G2.com.

Recommendations to others considering InvGate Service Management:

InvGate is very easy to use and admin. The users in my company very satisfied with the product Review collected by and hosted on G2.com.

What problems is InvGate Service Management solving and how is that benefiting you?

Invgate I allowed us to order the requirements that entered to IT department Review collected by and hosted on G2.com.

OB

Oscar B.

Consultor Seguridad Informática y TI

Information Technology and Services

Small-Business (50 or fewer emp.)

7/16/2015

"The best Incident Management tool"

5/5

What do you like best about InvGate Service Management?

It is very easy to install, simple to use, very comprehensive, and the most outstanding feature is the integration with InvGate Assets, which makes it unmatched in capability. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

There is nothing that I dislike, the solution is really good. Review collected by and hosted on G2.com.

Recommendations to others considering InvGate Service Management:

I recommend it for:

- Simplicity of implementation

- Simplicity for the client user

- Easy to configure

- It is very complete

- The Dashboard is fantastic

- The integration with Assets makes it unique Review collected by and hosted on G2.com.

What problems is InvGate Service Management solving and how is that benefiting you?

The tracking of incidents and the possibility of applying workflows allowed us to have accurate information about the strengths and weaknesses in support attention. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/21/2015

"The best on the market"

5/5

What do you like best about InvGate Service Management?

InvGate Service Desk has revolutionized the help desk tools market, it is very easy to implement and use, and users have full knowledge of the services they receive. Review collected by and hosted on G2.com.

What do you dislike about InvGate Service Management?

You must obtain some certifications like Pink Elephant or ITIL. Review collected by and hosted on G2.com.