For those times, the implementer- assigned to our company did great job, at moving me forward- which was priceless .The Goco Staff was patient, willing to help and to meet over Zoom when that was needed. They are VERY knowledgeable about the HR software. The back side of customizing our organization, was very important! They listened to our specific Non-Profit needs.

I had written material, videos , short "tests" that kept me accountable and on track. Review collected by and hosted on G2.com.

The times after hours & was stuck on task Review collected by and hosted on G2.com.

I like QuickBooks Payroll for its simplicity. It makes tasks like payroll setup easy, which I find quite valuable. Additionally, it consolidates our financial records effectively. Review collected by and hosted on G2.com.

I wish it was more customizable when it comes to employee related items and deductions. Review collected by and hosted on G2.com.

The best part of this software was that it was with our QuickBokks accounting software and did not have to switch to another platform to process the payroll. It was easy to install, and we used it bi-weekly. Customer support was hard to communicate with. There is no extra intergration, as the payroll feature is already avaialble in QBs you just have to get it turned on and pay the fees. Review collected by and hosted on G2.com.

Setting up this software with employees information took a long time. It was not as user friendly as the rest of QBs is. Having some employees who were on salary and some hourly made it more difficult to add in the taxes for each. And we had to file our own taxes. Customer support is done by people who are located out of our country, which made it hard to sometimes understand what they said and it took them a long time to respond. We use QuickBooks and love it, but the payroll side needs much improvement. Review collected by and hosted on G2.com.

I appreciate not having to search our shared docs on our company server nor have to find the docs on my computer drive. Log-In to GoCo is so easy and the employee handbook that was uploaded when I electronically signed my onboarding documentation was readily available.

The ease of integration from my onboarding process to the saved materials in the GoCo site is wonderful. There is no confusing process to refer back to our company policies and protocols, when using GoCo.

I have frequently used GoCo, so that I do not have to search for the docs I need nor bother our HR Department as a new hire! I get the answers I need immediately!! Love, love, love it! (SH) Review collected by and hosted on G2.com.

2 Factor authentication

I wish there was a way to link my device (IP Address) as a remembered device when using the GoCo app instead of the traditional desktop site. The desktop site is easier to quickly navigate the login. (SH) Review collected by and hosted on G2.com.

The only thing I like about Quickbooks Payroll is that I'm already logged into it when I use Quickbooks. That is it. Review collected by and hosted on G2.com.

I dislike almost everything about it. I dislike the experience of setting up a new employee. I dislike the way tax filings and payments are handled. I dislike the reporting. I dislike the customer service. I have zero trust in the platform and if I could move every single client away from it, I would. Review collected by and hosted on G2.com.

The setup is quick and simple, user-friendly, allows for customization (within reason), and integrates with the rest of my software already! Review collected by and hosted on G2.com.

I wish there were a time clock that integrates with QB payroll. I have to manually calculate and enter the employees' timecards. Review collected by and hosted on G2.com.

I like how easy it is to process payroll for multiple employees. Review collected by and hosted on G2.com.

The mapping with quickbooks payroll doesn't match sometimes. Review collected by and hosted on G2.com.

Our company uses multiple, unhelpful, dashboards for different aspects of the organization -- except GoCo. Everything int he user interface is very clearly labeled and in a place where my eye expects it to be. In addition, the actual usage of the different form fields doesn't have any hidden redundancy that requires understanding the labyrinth of features to know how to make simple changes to the database that shows across different dashboards. I have never had a need for customer support, and couldn't comment on that accurately -- but I imagine that if their CSR are as helpful as GoCo is effective, then there will never be an issue. I would consider the ease of the design and implementation transparent in the sense that I don't struggle to find my way to the features I need to use -- as if I were looking through a window. Review collected by and hosted on G2.com.

For what I use GoCo for, I do not have anything that I dis like, per se. If I had to choose, and this may be a ffunction of the way GoCo is deployed by our company, the length of the self-assessment forms seems unreasonable and asks questions that can't be substantiated. I use GoCo maybe once a week or once a month to enter travel requests and track other aspects of my professional life that are integrated with billing and human resources management. Review collected by and hosted on G2.com.

This system is great for doing onboarding and document collection. It has helped to save me a lot of time and work, and keeps the processes consistent.

GoCo also saves me a lot of headaches by being an all-inclusive HR software. I like not having to use more than one system. I use GoCo daily. Review collected by and hosted on G2.com.

GoCo doesn’t offer its own payroll system so I do have to use another system for that. Also, GoCo's reporting is pretty basic, so not great for advanced data insights. Review collected by and hosted on G2.com.

I like that it integrates with QBO. It isn't as efficient as some other 3rd party payroll systems. Review collected by and hosted on G2.com.

It's reporting isn't as clear as some other payroll reporting systems. Review collected by and hosted on G2.com.