The relationship data has been helpful with referrals and strategically picking the right sales person to collaborate with in order to have the best chance of winning business. This feature has helped increase user adoption of CRM as it increase value to our solution. Review collected by and hosted on G2.com.
I wish that we had some control on the relationship strength algorithm. It currently gives a user a higher relationship score if they have a contact in their Outlook address book and all contact fields populated. I can purchase a database online and add it to my address book and it will show I have a stronger relationship than what I really do in real life. I'd like to have control to pick and choose what data affects the relationship score at our company and also adjust the weight of what gives a higher score. Review collected by and hosted on G2.com.
