# Best Auto Dialer Software ## How Many Auto Dialer Software Products Does G2 Track? **Total Products under this Category:** 174 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** telecrm (+2.47%) - Among all products in this category, telecrm recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Auto Dialer Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,300+ Authentic Reviews - 174+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Auto Dialer Software ![G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence](https://www.g2.com/categories/auto-dialer/grids.png?focus%5B%5D=125401&focus%5B%5D=1188166&focus%5B%5D=3296&focus%5B%5D=4215&focus%5B%5D=37283&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=87468) Highlighted products: Orum, Nooks, Close, Genesys Cloud CX, RingCentral Contact Center, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and CloudTalk. Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=orum&focus%5B%5D=nooks&focus%5B%5D=close&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=cloudtalk) **Sponsored** ### GTM Workspace - Powered by ZoomInfo Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1386&secure%5Bchosen_at%5D=2026-08-02T08%3A11%3A40Z&secure%5Bdisplayable_resource_id%5D=1386&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1386&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=577&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer&secure%5Btoken%5D=62e40ed42b7c38ca62e720691ee6f7bb1d84ca054647714e80bd48c2088d452e&secure%5Burl%5D=https%3A%2F%2Fwww.zoominfo.com%2Foffers%2Fauto-dialer%3Fcamp_id%3D7017y000023KLYnAAO%26utm_source%3DG2%26utm_medium%3DG2clicks%26utm_campaign%3DWorkspace_AutoDialer_NB-All_G2_NA_US%26utm_content%3DFT%26offer%3Dfree_trial&secure%5Burl_type%5D=custom_url) ### [Orum](https://www.g2.com/de/products/orum/reviews) Orum ist eine KI-Plattform für Anrufe und Coaching, die entwickelt wurde, um Vertriebsteams dabei zu helfen, mehr potenzielle Kunden zu erreichen und Gespräche in qualifizierte Pipelines umzuwandeln. Orum bedient mehr als 1.200 Vertriebsorganisationen, von schnell wachsenden Startups bis hin zu globalen Unternehmen, darunter IBM, Samsung, Epicor, SentinelOne, Ramp und Crunchbase. Als Pionier der KI-Wähltechnologie wurde Orum für Teams mit hohem Volumen im Outbound-Bereich entwickelt, die auf Live-Gespräche angewiesen sind, um Umsatz zu generieren. Durch die Kombination von intelligenter Wählautomatisierung, Echtzeit-Zusammenarbeit und nativer KI-Coaching-Funktionalität hilft Orum den Vertretern, sich auf das Wesentliche zu konzentrieren: bedeutungsvollere Gespräche mit den richtigen Interessenten zu führen. Im Kern der Plattform steht Orums KI-Wähler, der durch Erkenntnisse aus dem größten Anrufdatensatz auf dem Markt mit über einer Milliarde echter Verkaufsgespräche angetrieben wird. Er eliminiert manuelles Wählen, erkennt sofort echte Menschen und verbindet Vertreter automatisch mit 5-mal mehr Live-Gesprächen. Orum umfasst auch eine vollständige KI-Coaching-Suite mit KI-Anruf-Scorecards, personalisierten Coaching-Portalen und KI-Rollenspielen, die Teams helfen, 50 % schneller mit gezielten Erkenntnissen und 24/7 simuliertem Training zu starten. Daneben bringt der virtuelle Verkaufsraum Vertreter zusammen, um in Echtzeit zusammenzuarbeiten, Live-Anrufe zu hören und zu lernen, und stellt die gemeinsame Energie und Verantwortlichkeit einer echten Verkaufskultur wieder her. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,043 #### How Do G2 Users Rate Orum? - **War the product ein guter Geschäftspartner?:** 9.5/10 (Category avg: 8.9/10) - **Omnichannel (Omnichannel):** 8.5/10 (Category avg: 8.6/10) - **API / Integrationen:** 8.8/10 (Category avg: 8.6/10) - **Progressives Wählen:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Orum? - **Verkäufer:** [Orum](https://www.g2.com/de/sellers/orum) - **Unternehmenswebsite:** www.orum.com - **Gründungsjahr:** 2018 - **Hauptsitz:** Austin, Texas - **Twitter:** @OrumHQ 213 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77c6496f2b9ea12ee3b425fb4d2c204ff0032b410ef93d73dc8947b5cc7451f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forumhq%2F&secure%5Burl_type%5D=linkedin_company_website) 169 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Vertriebsentwicklungsvertreter, SDR - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 48% Medium, 23% Small #### What Do G2 Reviewers Say About Orum? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen Orums **Benutzerfreundlichkeit** , mit einer benutzerfreundlichen Oberfläche, die Geschwindigkeit und Produktivität während der Anrufe verbessert. - Benutzer loben Orum für seine **hohe Effizienz** , die Produktivität steigert und den Anrufprozess erheblich rationalisiert. - Benutzer schätzen Orum für seine **zeitsparenden Fähigkeiten** , die die Produktivität erheblich steigern und den Prozess des Kaltanrufs rationalisieren. - Benutzer schätzen Orum für seine **gesteigerte Produktivität** , einfache Einrichtung und effektive Wählfähigkeiten, die die Effizienz des Teams verbessern. - Benutzer schätzen die **Geschwindigkeit und Effizienz** des Parallelwählens in Orum, was ihre Produktivität bei Verkaufsgesprächen steigert. ##### Cons - Benutzer berichten von **Anrufproblemen** mit Orum, einschließlich Verbindungsproblemen und falscher Zuordnung von Interessenten, die ihre Erfahrung beeinträchtigen. - Benutzer finden die **fehlenden Funktionen** wie direkte Anrufweiterleitung und Suchflexibilität als einschränkend für ihren Arbeitsablauf. - Benutzer erleben **Verbindungsprobleme** mit Orum, was zu Frustration und potenziellem Verlust des Engagements mit Interessenten führt. - Benutzer erleben **Integrationsprobleme** mit Orum und finden es herausfordernd, Daten effektiv von anderen Plattformen zu synchronisieren. - Benutzer finden **Wählereinschränkungen** frustrierend, insbesondere die Unfähigkeit, einmalige Anrufe zu tätigen und frühere Notizen leicht zuzugreifen. #### What Are Recent G2 Reviews of Orum? **["Gewinnmaschine des Kaltakquisiteurs"](https://www.g2.com/de/survey_responses/orum-review-13172581)** **Rating:** 5.0/5.0 stars _— Adarsh S._ [Read full review](https://www.g2.com/de/survey_responses/orum-review-13172581) **["Steigert die Anrufeffizienz mit nahtloser Salesforce-Integration"](https://www.g2.com/de/survey_responses/orum-review-13172584)** **Rating:** 5.0/5.0 stars _— Amaan S._ [Read full review](https://www.g2.com/de/survey_responses/orum-review-13172584) #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/de/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/de/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/de/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/de/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/de/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### [Nooks](https://www.g2.com/es/products/nooks/reviews) Nooks es el espacio de trabajo para agentes de salida inteligente. Combinamos el juicio humano con la ejecución de IA para que los representantes pasen menos tiempo en tareas rutinarias y más tiempo construyendo relaciones reales que se conviertan en oportunidades. Nooks reúne señales, historial de cuentas y las mejores acciones siguientes en un sistema multicanal para secuencias de IA, de modo que las salidas se mantengan relevantes a medida que escalas. Más de 100 equipos han cambiado de herramientas de secuenciación heredadas a Nooks, más que duplicando el pipeline generado por correo electrónico, reduciendo el tiempo de investigación en un 90% y consolidando múltiples proveedores en una sola plataforma. Más de 1200 clientes, incluidas organizaciones de ventas sofisticadas en HubSpot, Deel, ZoomInfo y Rippling, utilizan Nooks para generar más pipeline con menos cambios de contexto. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,652 #### How Do G2 Users Rate Nooks? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 8.9/10) - **Omnicanal:** 8.9/10 (Category avg: 8.6/10) - **API / Integraciones:** 9.0/10 (Category avg: 8.6/10) - **Marcación progresiva:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Nooks? - **Vendedor:** [Nooks](https://www.g2.com/es/sellers/nooks) - **Sitio web de la empresa:** www.nooks.ai - **Ubicación de la sede:** San Francisco, California - **Twitter:** @JoinNooks 390 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website) 390 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** SDR, Representante de Desarrollo de Negocios - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 50% Medium, 25% Small #### What Do G2 Reviewers Say About Nooks? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que Nooks ofrece características **que ahorran tiempo** , mejorando la eficiencia y permitiendo más llamadas en menos tiempo. - Los usuarios encuentran que Nooks es excepcionalmente **fácil de usar** , con una interfaz amigable para principiantes y navegación intuitiva. - Los usuarios encuentran que Nooks permite una **eficiencia excepcional** con un marcado más rápido y características intuitivas que mejoran la productividad. - A los usuarios les encanta la **marcación paralela eficiente** de Nooks, aumentando su volumen de llamadas y mejorando las conversaciones. - Los usuarios valoran las **capacidades eficientes de generación de leads** de Nooks, mejorando la productividad y permitiendo un alcance dirigido de manera efectiva. ##### Cons - Los usuarios enfrentan frecuentes **problemas de llamadas** con Nooks, incluyendo conexiones lentas y fallos frustrantes durante las llamadas. - Los usuarios enfrentan **problemas con el marcador** con números incorrectos siendo marcados y desafíos para conectarse con los contactos deseados. - Los usuarios encuentran las **funciones faltantes** en Nooks limitantes, particularmente la falta de opciones de clasificación y operación de múltiples pestañas. - Los usuarios enfrentan **limitaciones del marcador** con Nooks, incluyendo problemas con los disparadores de tareas y llamadas dobles a prospectos. - Los usuarios informan de **problemas de conexión** con Nooks, incluyendo retrasos y caídas durante las llamadas, lo que afecta la calidad de la comunicación. #### What Are Recent G2 Reviews of Nooks? **["Nooks supercargó mi prospección saliente con un marcador rápido e intuitivo."](https://www.g2.com/es/survey_responses/nooks-review-13172157)** **Rating:** 5.0/5.0 stars _— Deep K._ [Read full review](https://www.g2.com/es/survey_responses/nooks-review-13172157) **["Aumento significativo en las tasas de conexión con CRM sin interrupciones"](https://www.g2.com/es/survey_responses/nooks-review-13124572)** **Rating:** 5.0/5.0 stars _— Laura N._ [Read full review](https://www.g2.com/es/survey_responses/nooks-review-13124572) ### [Close](https://www.g2.com/pt/products/close/reviews) Close é um CRM de vendas com chamadas integradas, SMS, e-mail, automação e IA, projetado para fundadores, startups, agências e equipes de vendas em crescimento. A plataforma ajuda as empresas a gerenciar leads, comunicar-se com prospects, rastrear oportunidades e automatizar o acompanhamento a partir de um único sistema. Close é comumente usado por equipes que desejam que seu CRM apoie a execução de vendas, não apenas armazene dados de clientes. Os usuários podem ligar, enviar e-mails, mensagens de texto, gerenciar pipelines, atribuir tarefas, criar fluxos de trabalho, executar sequências de alcance e rastrear atividades de vendas diretamente dentro da plataforma. Close é construído para empresas lideradas por fundadores, startups, pequenas empresas, agências, empresas de recrutamento, empresas de coaching, equipes de serviços financeiros, empresas de SaaS e equipes de vendas internas. Ele suporta equipes que variam de fundadores individuais a organizações de vendas com mais de 100 representantes. As principais capacidades incluem: • Gestão de CRM e pipeline para rastreamento de leads, contatos, oportunidades, atividades e relacionamentos com clientes • Chamadas, SMS e e-mail integrados, com histórico de comunicação conectado aos registros de clientes • Automação de vendas para fluxos de trabalho, sequências, roteamento de leads, gerenciamento de tarefas e acompanhamento • Power Dialer e Predictive Dialer para equipes que gerenciam vendas outbound de alto volume ou fluxos de trabalho de recrutamento • Relatórios e análises para visibilidade do pipeline, rastreamento de atividades, previsão e desempenho de vendas • Chloe, a agente de IA integrada diretamente no Close, que pode ajudar a qualificar leads, agendar reuniões, acompanhar prospects, pesquisar contas, enriquecer registros, resumir conversas e atualizar dados do CRM Chloe opera dentro do Close, onde registros de clientes, conversas, atividades, oportunidades e fluxos de trabalho já existem. Isso permite que Chloe tome ações usando o contexto do CRM, em vez de funcionar como uma ferramenta de IA independente conectada por meio de integrações separadas. As equipes podem usar Chloe para engajar novos leads, reengajar oportunidades dormentes, capturar dados de qualificação, agendar reuniões e passar conversas qualificadas para representantes de vendas humanos quando apropriado. Ao combinar CRM, comunicação, automação, relatórios e fluxos de trabalho de vendas assistidos por IA em uma única plataforma, o Close ajuda as equipes a reduzir o trabalho manual, melhorar a velocidade de resposta aos leads, manter a consistência no acompanhamento e gerenciar mais atividades de vendas sem adicionar complexidade operacional desnecessária. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,041 #### How Do G2 Users Rate Close? - **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 8.9/10) - **Omnichannel:** 8.9/10 (Category avg: 8.6/10) - **API / integrações:** 9.0/10 (Category avg: 8.6/10) - **Discagem Progressiva:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Close? - **Vendedor:** [Close](https://www.g2.com/pt/sellers/close) - **Website da Empresa:** close.com - **Ano de Fundação:** 2013 - **Localização da Sede:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Fundador - **Top Industries:** Marketing e Publicidade, Software de Computador - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Close **muito fácil de usar** , com integrações perfeitas que simplificam os processos e aumentam a produtividade. - Os usuários apreciam a **interface amigável** do Close, permitindo fluxos de trabalho suaves para equipes de vendas internas e externas. - Os usuários elogiam os **recursos abrangentes de comunicação** do Close, aumentando a eficiência no gerenciamento de interações com clientes sem esforço. - Os usuários elogiam a **interface intuitiva** do Close, tornando o gerenciamento de leads e os acompanhamentos incrivelmente suaves e eficientes. - Os usuários adoram o **design intuitivo do painel** do Close, apreciando seus recursos simplificados e a experiência amigável ao usuário. ##### Cons - Os usuários acham que **falta de recursos** no aplicativo móvel limita a funcionalidade em comparação com a versão para desktop. - Os usuários frequentemente enfrentam **problemas de chamada** como desconexões de dispositivos, afetando sua experiência geral com o Close. - Os usuários acham as **funcionalidades limitadas** do Close frustrantes, especialmente para necessidades B2C e quando precisam de mais opções operacionais. - Os usuários acham as opções de **personalização limitada** frustrantes, dificultando a criação de relatórios avançados e de painéis personalizados. - Os usuários acham a **curva de aprendizado desafiadora** devido às complexidades de fusão e opções limitadas de personalização no Close. #### What Are Recent G2 Reviews of Close? **["Comunicação Produtiva, Precisa de Melhor Visibilidade de Dados"](https://www.g2.com/pt/survey_responses/close-review-13143531)** **Rating:** 4.0/5.0 stars _— Mateo A._ [Read full review](https://www.g2.com/pt/survey_responses/close-review-13143531) **["Configuração Fácil, Integração de Email Sem Costura e Suporte Responsivo"](https://www.g2.com/pt/survey_responses/close-review-13148546)** **Rating:** 4.5/5.0 stars _— Stefano M._ [Read full review](https://www.g2.com/pt/survey_responses/close-review-13148546) #### What Are G2 Users Discussing About Close? - [Para que é usado o Close?](https://www.g2.com/pt/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/pt/discussions/what-is-close-used-for) - 1 comment ### [Genesys Cloud CX](https://www.g2.com/de/products/genesys-cloud-cx/reviews) Genesys Cloud CX® ist eine KI-gestützte Lösung zur Erlebnisorchestrierung, die es Organisationen ermöglicht, Kunden- und Mitarbeiterinteraktionen über alle Berührungspunkte hinweg zu koordinieren. Durch die Echtzeitverbindung von Daten, Systemen und Workflows hilft es Unternehmen, konsistentere, personalisierte Erlebnisse zu bieten, die Loyalität, Effizienz und die allgemeinen Geschäftsergebnisse verbessern. Die Lösung vereint KI; Sprach- und digitale Interaktion; intelligentes Routing und Automatisierung; Management der Mitarbeiterengagements; und End-to-End-Reiseorchestrierung in einer einzigen, einheitlichen Cloud-Lösung. Ihre offene, flexible Architektur ermöglicht es Organisationen, sich einfach in bestehende Systeme zu integrieren, die Komplexität zu reduzieren und gleichzeitig ein vernetzteres Erlebnis über Kanäle hinweg zu schaffen und Innovationen ohne Unterbrechung zu ermöglichen. Organisationen nutzen Genesys Cloud CX, um die Zeit bis zur Wertschöpfung durch schnelle Bereitstellung und einfach zu implementierende Funktionen zu beschleunigen, während die Kosten für den Service durch KI-gesteuerte Automatisierung reduziert werden. Echtzeit-Personalisierung und kontextbewusste Interaktionen helfen, die Kundenzufriedenheit zu verbessern, während native KI-Funktionen die Produktivität der Agenten steigern, Workflows optimieren und schnellere, fundiertere Entscheidungen unterstützen. Eine einheitliche Datenschicht bietet Echtzeiteinblicke und sorgt für nahtlose Erlebnisse über alle Kanäle hinweg, beseitigt Silos und verbessert die Sichtbarkeit über die gesamte Betriebsführung. Eingebaute KI-Governance unterstützt eine sichere, konforme und erklärbare Einführung, was besonders für regulierte Branchen wichtig ist. Für den Unternehmenseinsatz konzipiert, bietet die Plattform hohe Verfügbarkeit, Stabilität und Sicherheit, mit der Skalierbarkeit und Flexibilität, um globale Operationen und sich entwickelnde Geschäftsanforderungen zu unterstützen und gleichzeitig die Widerstandsfähigkeit zu bewahren. Genesys Cloud CX wird von Organisationen aller Größenordnungen weit verbreitet genutzt, um personalisierte Kundenerlebnisse in großem Maßstab zu orchestrieren, die Effizienz zu verbessern, den Technologiestack zu vereinfachen und messbaren ROI zu erzielen. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 8.9/10) - **Omnichannel (Omnichannel):** 8.8/10 (Category avg: 8.6/10) - **API / Integrationen:** 8.9/10 (Category avg: 8.6/10) - **Progressives Wählen:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Genesys Cloud CX? - **Verkäufer:** [Genesys](https://www.g2.com/de/sellers/genesys) - **Unternehmenswebsite:** www.genesys.com - **Gründungsjahr:** 1990 - **Hauptsitz:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Fall Anwalt - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Genesys Cloud CX **außergewöhnlich benutzerfreundlich** , was es Geschäftsanwendern ermöglicht, Konfigurationen eigenständig zu verwalten. - Benutzer schätzen die **kontinuierliche Weiterentwicklung der Funktionen** von Genesys Cloud CX, die den Betrieb des Contact Centers und die Benutzerzufriedenheit verbessern. - Benutzer schätzen die **Zuverlässigkeit** von Genesys Cloud CX und loben seine Zugänglichkeit und Unterstützung für die Geschäftskontinuität. - Benutzer schätzen die **Effizienz** von Genesys Cloud CX, da es die Agilität erhöht und die Abläufe im Contact Center über mehrere Kanäle hinweg vereinfacht. - Benutzer schätzen die **intuitive Benutzeroberfläche** von Genesys Cloud CX, die das Management von Kundeninteraktionen und die Leistung der Belegschaft verbessert. ##### Cons - Benutzer bemerken die **begrenzten Funktionen** von Genesys Cloud CX, insbesondere bei der Sprachübersetzung und der Verfügbarkeit von Werkzeugen. - Benutzer bemerken die **fehlenden Funktionen** in Genesys Cloud CX, einschließlich begrenzter Dashboard-Anpassung und komplexer Berichtoptionen. - Benutzer finden die **Komplexität der Benutzeroberfläche** herausfordernd, insbesondere für Neulinge, die sich durch mehrere Funktionen und Einstellungen navigieren. - Benutzer finden die **unzureichenden Berichtsfunktionen** von Genesys Cloud CX frustrierend, da sie zusätzlichen Aufwand für grundlegende Einblicke erfordern. - Benutzer finden die **Lernkurve steil** bei Genesys Cloud CX, da die Benutzeroberfläche und die Funktionen anfangs verwirrend sein können. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Zentralisierte Omnichannel-Power mit aufschlussreicher Echtzeit-Berichterstattung"](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Informationstechnologie und Dienstleistungen_ [Read full review](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-13150184) **["Mühelose Einrichtung, Leistungsstarke Integrationen"](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [Wofür wird Genesys Cloud CX verwendet?](https://www.g2.com/de/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/de/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Was sind die 4 wichtigsten Vorteile von Active Directory?](https://www.g2.com/de/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [Was macht Genesys Cloud für Salesforce?](https://www.g2.com/de/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/de/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/de/products/five9-intelligent-cloud-contact-center-platform/reviews) Gegründet im Jahr 2001 und mit Hauptsitz in San Ramon, Kalifornien, hat sich Five9 zu einem globalen CX-Führer mit über 2.500 Kunden weltweit entwickelt. Als Pionier in der Cloud-Contact-Center-Technologie bedient Five9 Organisationen in verschiedenen Branchen, die bestrebt sind, Kundenerfahrungen durch intelligente, personalisierte Interaktionen zu transformieren. Mit über 1.400 Partnern weltweit und 2.700 Mitarbeitern kombiniert Five9 tiefes CX-Know-how mit innovativer Technologie, um Marken zu helfen, bessere Geschäftsergebnisse zu erzielen. Die Five9 Intelligent CX Platform bietet eine umfassende Suite von Lösungen, einschließlich Omnichannel-Engagement, Agentenunterstützung, Workforce-Engagement und KI-gesteuerter Automatisierung. Five9 Genius AI integriert praktische künstliche Intelligenz in die gesamte Plattform und ermöglicht hyper-personalisierte Kundenreisen, bei denen KI-Agenten und menschliche Agenten Hand in Hand arbeiten. Unsere offene, cloud-native Plattform integriert sich nahtlos mit führenden CRM- und Enterprise-Systemen, um sicherzustellen, dass Unternehmen Erlebnisse personalisieren können und gleichzeitig die betriebliche Agilität maximieren. Five9 verwandelt CX von fragmentierten, frustrierenden Erfahrungen in nahtlose, KI-gesteuerte Reisen, die Kundenbedürfnisse antizipieren. Durch die Kombination der Effizienz von KI mit dem menschlichen Touch können Unternehmen bessere Erlebnisse zu geringeren Kosten bieten und ihre Contact Center von Kostenstellen in strategische Vermögenswerte verwandeln. Mit branchenführender Zuverlässigkeit (99,999% Betriebszeit), tiefem CX-Know-how und einem beratenden Partnerschaftsansatz hilft Five9 Unternehmen, Effizienz freizuschalten, die Kundenzufriedenheit zu steigern und langfristige Loyalität zu fördern. Mit Five9 beginnt das neue CX hier – wo Kundenfreude zu einer treibenden Kraft für das Unternehmenswachstum wird. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 8.9/10) - **Omnichannel (Omnichannel):** 8.8/10 (Category avg: 8.6/10) - **API / Integrationen:** 8.6/10 (Category avg: 8.6/10) - **Progressives Wählen:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Verkäufer:** [Five9](https://www.g2.com/de/sellers/five9) - **Unternehmenswebsite:** www.Five9.com - **Gründungsjahr:** 2001 - **Hauptsitz:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,058 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundendienstmitarbeiter, Manager - **Top Industries:** Verbraucherdienste, Finanzdienstleistungen - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **benutzerfreundliche Oberfläche** von Five9, da sie einfach zu navigieren und leicht zu implementieren ist. - Benutzer loben den **reaktiven Kundensupport** von Five9 und heben hervor, dass die Priorität darin besteht, Anliegen umgehend zu bearbeiten. - Benutzer schätzen den **außergewöhnlichen Kundenservice** von Five9 und heben die Reaktionsfähigkeit und Hilfsbereitschaft in ihrer Erfahrung hervor. - Benutzer schätzen den **reaktionsschnellen und hilfreichen Support** von Five9, der ihre Gesamterfahrung und Integrationsfähigkeiten verbessert. - Benutzer schätzen die **Effizienz** von Five9 und profitieren von beeindruckenden Funktionen, die Kundeninteraktionen und Produktivitätsüberwachung verbessern. ##### Cons - Benutzer stehen vor **Anrufproblemen** , die eine genaue Berichterstattung und Leistungsbewertung behindern und das Erlebnis im Kontaktzentrum komplizieren. - Benutzer bemerken **fehlende Funktionen** wie eine moderne Benutzeroberfläche und effiziente Suchoptionen, was die Benutzerfreundlichkeit und Funktionalität beeinträchtigt. - Benutzer finden die **Komplexität** der Benutzeroberfläche und der Berichtsfunktionen von Five9 ziemlich herausfordernd und verwirrend. - Benutzer berichten von **technischen Problemen** mit Five9, einschließlich langsamer Support-Antworten und gelegentlicher Störungen, die den Dienst beeinträchtigen. - Benutzer berichten, dass **schlechter Kundensupport** zu frustrierenden Verzögerungen und Herausforderungen bei der Problemlösung und Einrichtung führt. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Schnelle, intuitive webbasierte Plattform mit zuverlässigem Support"](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["Benutzerfreundliche Plattform mit ausgezeichnetem Agentensupport"](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/de/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [Wofür wird Five9 verwendet?](https://www.g2.com/de/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/de/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/de/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/de/discussions/how-much-is-five9-cost) - [Hat Five9 eine mobile App?](https://www.g2.com/de/discussions/does-five9-have-a-mobile-app) - 2 comments ### [RingCentral Contact Center](https://www.g2.com/de/products/ringcentral-contact-center/reviews) RINGCENTRAL KONTAKTZENTRUM PRODUKTBESCHREIBUNG RingCentral Contact Center ist eine cloudbasierte Kontaktzentrumslösung in Unternehmensqualität, die entwickelt wurde, um Kundenoperationen weltweit bereitzustellen und zu skalieren. Die Plattform, die für groß angelegte Organisationen entwickelt wurde, die Flexibilität und hohe Leistung verlangen, vereint Unternehmenskommunikation und Kontaktzentrumskapazitäten, um mühelose Kundenerfahrungen über die gesamte Kundenreise hinweg zu bieten. GLOBALE OMNIKANAL-INTERAKTION UND ERWEITERTES ROUTING RingCentral Contact Center ermöglicht es Unternehmen, weltweit über Sprache und über 30 digitale Kanäle mit Kunden in Kontakt zu treten. Die Lösung nutzt ein ausgeklügeltes attributbasiertes Routing, um sicherzustellen, dass Kunden automatisch mit dem richtigen Agenten basierend auf ihren spezifischen Bedürfnissen und Fähigkeiten verbunden werden. Durch umfassende Omnikanal-Integration und nahtloses Journey-Tracking können Unternehmen kontinuierlichen, kontextreichen Support über jeden internationalen Berührungspunkt hinweg aufrechterhalten. KONVERSATIONELLE KI UND SELBSTBEDIENUNGSAUTOMATISIERUNG Die Plattform verfügt über integrierte KI-Agenten, um Kundenreisen zu optimieren und Betriebskosten zu senken. Durch fortschrittliche KI-Selbstbedienung und KI-gestützte virtuelle Agenten können Organisationen personalisierte, datengesteuerte Gespräche rund um die Uhr führen. Diese intelligenten Werkzeuge bearbeiten routinemäßige Anfragen autonom, während sie tiefe Interaktionseinblicke generieren, sofortige Unterstützung bieten und bei Bedarf einen reibungslosen Übergang zu Live-Agenten gewährleisten. NATIVES WORKFORCE ENGAGEMENT MANAGEMENT Optimieren Sie die Teamleistung und kontrollieren Sie die Kosten mit einer nativen, KI-gesteuerten Workforce-Optimierungslösung. RingCentral Contact Center umfasst vollständige Workforce Engagement Management (WEM)-Tools, einschließlich nativer Planung und prädiktiver Prognosen, um die Teamstunden genau mit dem Anrufverkehr, Urlauben und Schulungen abzustimmen. Es bietet auch robuste Qualitätsmanagementfunktionen wie Anrufaufzeichnung, Interaktionsanalysen und faire Agentenbewertung, gepaart mit interaktiver Gamification und Leistungs-Dashboards, um die Zufriedenheit und Produktivität der Agenten zu steigern. UMFASSENDE ANALYTIK UND INDIVIDUELLE INTEGRATIONEN Treffen Sie geschäftskritische Entscheidungen mit granularen historischen Berichten und Live-Analysen. Die Plattform verfügt über eine intuitive Drag-and-Drop-Oberfläche zum Erstellen anpassbarer Echtzeit-Dashboards, die es Managern ermöglichen, wichtige Leistungsindikatoren wie Bearbeitungszeit, Erstkontaktlösung und Warteschlangenzeit sofort zu überwachen. Entwickelt für maßgeschneiderte Bereitstellungen, integriert sich die Lösung tief mit über 120 Marktplatz-Tools und bietet mehr als 400 verfügbare APIs, um Workflows an jeden Unternehmens-Technologiestack anzupassen. WARUM RINGCENTRAL KONTAKTZENTRUM WÄHLEN Globale Unternehmen wählen RingCentral Contact Center, um besseren Kundenservice im großen Maßstab zu bieten und die Zufriedenheit von Kunden und Mitarbeitern zu steigern. Durch die Kombination von leistungsstarkem Omnikanal-Routing, nativem Workforce Engagement Management und offener API-Flexibilität bietet RingCentral eine sichere, zuverlässige Cloud-Grundlage, die traditionellen Kundensupport in einen strategischen Umsatztreiber verwandelt. **Average Rating:** 4.1/5.0 **Total Reviews:** 212 #### How Do G2 Users Rate RingCentral Contact Center? - **War the product ein guter Geschäftspartner?:** 8.1/10 (Category avg: 8.9/10) - **Omnichannel (Omnichannel):** 7.8/10 (Category avg: 8.6/10) - **API / Integrationen:** 7.6/10 (Category avg: 8.6/10) - **Progressives Wählen:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind RingCentral Contact Center? - **Verkäufer:** [RingCentral](https://www.g2.com/de/sellers/ringcentral) - **Unternehmenswebsite:** www.ringcentral.com - **Gründungsjahr:** 1999 - **Hauptsitz:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Computersoftware, Verbraucherdienste - **Company Size:** 47% Small, 38% Medium #### What Do G2 Reviewers Say About RingCentral Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** des RingCentral Contact Centers, die nahtlose Kommunikation und Anrufverwaltung ermöglicht. - Benutzer schätzen die **robusten VoIP-Funktionen** des RingCentral Contact Centers, die nahtlose Kommunikation für Remote-Teams ermöglichen. - Benutzer finden, dass die **intuitive Benutzeroberfläche** des RingCentral Contact Centers die Effizienz und Flexibilität für die Fernkommunikation verbessert. - Benutzer schätzen den **hilfreichen Kundensupport** bei RingCentral, der Probleme effizient löst und das Benutzererlebnis verbessert. - Benutzer schätzen den **effizienten Support** des RingCentral Contact Centers, der schnelle Lösungen und flexible Kommunikationsmöglichkeiten bietet. ##### Cons - Benutzer haben Schwierigkeiten mit **Anrufproblemen** , einschließlich falscher Nummern und komplexer Fehlersuche, was ihre Gesamterfahrung mit RingCentral beeinträchtigt. - Benutzer melden Probleme mit der **Anrufverbindung** , erleben Verbindungsabbrüche und Schwierigkeiten beim effektiven Beenden von Anrufen. - Benutzer erleben **Probleme mit der Anrufqualität** im RingCentral Contact Center und stehen oft vor Verbindungsabbrüchen und Konnektivitätsproblemen. - Benutzer haben erhebliche **Verbindungsprobleme** mit RingCentral, was die Erreichbarkeit von Anrufen und das gesamte Benutzererlebnis negativ beeinflusst. - Benutzer haben häufige **Verbindungsprobleme** mit RingCentral, was die Zuverlässigkeit von Anrufen und das gesamte Benutzererlebnis beeinträchtigt. #### What Are Recent G2 Reviews of RingCentral Contact Center? **["RingCentral Contact Center hat geändert, wie ich Gespräche aufnehme, anstatt sie neu zu starten."](https://www.g2.com/de/survey_responses/ringcentral-contact-center-review-13169207)** **Rating:** 5.0/5.0 stars _— Aashu J._ [Read full review](https://www.g2.com/de/survey_responses/ringcentral-contact-center-review-13169207) **["Einfach zu bedienende Omnichannel-Plattform mit zuverlässiger Anrufqualität."](https://www.g2.com/de/survey_responses/ringcentral-contact-center-review-13038279)** **Rating:** 4.5/5.0 stars _— Sujal S._ [Read full review](https://www.g2.com/de/survey_responses/ringcentral-contact-center-review-13038279) #### What Are G2 Users Discussing About RingCentral Contact Center? - [Wofür wird das RingCentral Contact Center verwendet?](https://www.g2.com/de/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [How good is RingCentral?](https://www.g2.com/de/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is the difference between a contact center and a call center?](https://www.g2.com/de/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center) - [How does call center software work?](https://www.g2.com/de/discussions/how-does-call-center-software-work) - [What is a contact center software?](https://www.g2.com/de/discussions/what-is-a-contact-center-software) ### [Talkdesk](https://www.g2.com/es/products/talkdesk/reviews) Talkdesk® está liderando una nueva era en la experiencia del cliente con la Automatización de la Experiencia del Cliente (CXA), una nueva categoría y plataforma diseñada para automatizar toda la complejidad de los viajes modernos del cliente. CXA reemplaza los flujos de trabajo fragmentados y coordinados por humanos con una orquestación autónoma de IA multiagente que ofrece un servicio inteligente, escalable y enfocado en resultados a lo largo de todo el ciclo de vida del cliente. Aprende más en: https://www.talkdesk.com/use-cases/ En el núcleo de CXA se encuentra Talkdesk Data Cloud, que convierte transcripciones, grabaciones de llamadas, notas de casos y registros de clientes de CRMs y sistemas de registro en conocimiento procesable en tiempo real. Esto permite a los agentes de IA operar con pleno contexto, colaborando sin problemas para resolver problemas complejos de los clientes con rapidez, precisión y adaptabilidad. Talkdesk CXA apoya tanto los flujos de trabajo interindustriales como los casos de uso especializados en sectores como la salud, los servicios financieros, el comercio minorista, los servicios públicos, los viajes y el gobierno. Con agentes de IA preconstruidos, un ciclo virtuoso de automatización (Descubrir, Construir, Orquestar, Medir) y un rápido tiempo de valor, Talkdesk ayuda a las empresas a modernizar la experiencia del cliente sin necesidad de una renovación completa. Confiado por marcas globales y reconocido por su innovación continua, Talkdesk empodera a las organizaciones para aumentar los ingresos, reducir costos y transformar la entrega de servicios a través de una automatización coordinada y dirigida por IA. Las empresas que aman a sus clientes usan Talkdesk. Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y compañías son marcas comerciales™ o marcas registradas® de sus respectivos titulares. Su uso no implica ninguna afiliación o respaldo por parte de ellos. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,471 #### How Do G2 Users Rate Talkdesk? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.9/10 (Category avg: 8.9/10) - **Omnicanal:** 9.0/10 (Category avg: 8.6/10) - **API / Integraciones:** 8.9/10 (Category avg: 8.6/10) - **Marcación progresiva:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Talkdesk? - **Vendedor:** [Talkdesk](https://www.g2.com/es/sellers/talkdesk) - **Sitio web de la empresa:** www.talkdesk.com - **Año de fundación:** 2011 - **Ubicación de la sede:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,391 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Representante de Servicio al Cliente - **Top Industries:** Servicios al Consumidor, Software de Computadora - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Talkdesk, lo que permite un seguimiento eficiente de las llamadas y mejora la productividad general. - Los usuarios aprecian la **eficiencia** de Talkdesk, lo que permite una comunicación fluida a través de plataformas y mejora las operaciones de servicio al cliente. - Los usuarios aprecian las **características completas** de Talkdesk, que permiten flujos de trabajo eficientes y mejoran las interacciones con los clientes. - Los usuarios aprecian la **fácil integración de CRM** de Talkdesk, mejorando la eficiencia y la comunicación para los equipos de soporte al cliente. - Los usuarios elogian a Talkdesk por su **soporte al cliente excepcional** y su integración fluida que mejora la eficiencia del equipo. ##### Cons - Los usuarios a menudo enfrentan **problemas de llamadas** con Talkdesk, incluyendo mala calidad de audio y llamadas caídas durante las conversaciones. - Los usuarios a menudo enfrentan **problemas técnicos** con Talkdesk, incluyendo llamadas caídas y fallos del sistema que requieren reinicios frecuentes. - Los usuarios encuentran las **funciones faltantes** en Talkdesk frustrantes, obstaculizando la eficiencia y el flujo de trabajo durante las llamadas y la gestión de tickets. - Los usuarios experimentan **problemas de notificación** con Talkdesk, lo que lleva a cambios inesperados de estado sin conexión y frustrantes problemas técnicos. - Los usuarios a menudo enfrentan **problemas de conexión** con Talkdesk, causando retrasos frustrantes y requiriendo reinicios frecuentes de la aplicación. #### What Are Recent G2 Reviews of Talkdesk? **["Copilot hace que el contexto del cliente sea más claro y mejora el rendimiento."](https://www.g2.com/es/survey_responses/talkdesk-review-13188022)** **Rating:** 4.0/5.0 stars _— Jacqueline T._ [Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-13188022) **["revisión de representante"](https://www.g2.com/es/survey_responses/talkdesk-review-11332704)** **Rating:** 5.0/5.0 stars _— M S._ [Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-11332704) #### What Are G2 Users Discussing About Talkdesk? - [¿Cómo está Talkdesk transformando las operaciones de servicio al cliente con sus innovadoras soluciones de centro de llamadas?](https://www.g2.com/es/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [¿Para qué se utiliza Talkdesk?](https://www.g2.com/es/discussions/what-is-talkdesk-used-for) - 2 comments ### [CloudTalk](https://www.g2.com/de/products/cloudtalk/reviews) CloudTalk ist die führende KI-gestützte Geschäftsanrufsoftware für wachsende KMUs. CloudTalk hilft mehr als 4.000 modernen KMUs, mit mehr Kunden zu sprechen, mehr Geschäfte abzuschließen und Probleme schneller zu lösen, ohne Unternehmenspreise oder Komplexität. Über 30.000 Vertriebs- und Support-Profis bei KMUs in über 160 Ländern verlassen sich auf CloudTalk, um: Mit 10-mal mehr Menschen zu sprechen - Unser KI-Vertriebswähler kombiniert Vorschau-, Power- und Parallelwahl (bis zu 10 Leitungen), die Voicemails und tote Leitungen automatisch herausfiltert. Automatisieren Sie die Anrufe, die Menschen nicht machen sollten - Erstellen Sie KI-Sprachagenten und KI-Rezeptionisten in Minuten für Terminplanung, Lead-Qualifizierung, Abdeckung außerhalb der Geschäftszeiten, Zahlungserinnerungen und mehr. Verwandeln Sie jedes Gespräch in strukturierte Daten - Nutzen Sie KI-Gesprächsintelligenz, um automatische Anrufzusammenfassungen, KI-Notizen, Stimmungsanalysen, Themenextraktion, Anrufbewertung, mehrsprachige Transkription und Sprech-/Hörverhältnisse zu erhalten. Betreiben Sie ihr vollständiges Geschäftstelefonsystem auf einer Cloud-Plattform - Mit Call Flow Designer, IVR, Anrufwarteschlangen, Anrufaufzeichnung, Echtzeitüberwachung, Analysen, internationalem SMS, WhatsApp-Nachrichten und Workflow-Automatisierung. Globale Anrufe ohne Infrastrukturprobleme abwickeln - Lokale Nummern in über 160 Ländern, 99,999% Betriebszeit, Multi-Carrier-Redundanz und kristallklare Anrufqualität. Integrieren Sie sich in die Tools, die sie bereits verwenden - Über 100 native Integrationen, darunter HubSpot (zertifiziert), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify und mehr. Die meisten CloudTalk-Kunden sind in wenigen Tagen einsatzbereit. Keine Hardware, keine PBX, keine monatelange Beratung. Melden Sie sich einfach an, portieren Sie Nummern (oder kaufen Sie neue), verbinden Sie Ihr CRM und beginnen Sie mit dem Anrufen – mit KI, die von Tag eins an die Routinearbeit übernimmt. CloudTalk ist GDPR-, SOC 2-, ISO 27001-, HIPAA- und CCPA-konform. Kunden wie Bit2Me reduzierten verpasste Anrufe von 80% auf 16%, verkürzten die Wartezeiten um 85% und skalierten von 2 auf über 20 Agenten – ohne zusätzliche Komplexität. https://hubs.li/Q04n2f7L0 Erfahren Sie, wie wir Ihre Anrufe in einer 1:1 personalisierten Demo verbessern können: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,811 #### How Do G2 Users Rate CloudTalk? - **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 8.9/10) - **Omnichannel (Omnichannel):** 8.2/10 (Category avg: 8.6/10) - **API / Integrationen:** 8.3/10 (Category avg: 8.6/10) - **Progressives Wählen:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind CloudTalk? - **Verkäufer:** [CloudTalk](https://www.g2.com/de/sellers/cloudtalk) - **Unternehmenswebsite:** www.cloudtalk.io - **Gründungsjahr:** 2016 - **Hauptsitz:** New York - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 224 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Kundenbetreuer - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von CloudTalk und profitieren von nahtlosen Anrufen und Integrationen. - Benutzer schätzen die **außergewöhnliche Zuverlässigkeit** von CloudTalk und heben seine stabile Leistung und intuitive Benutzeroberfläche auf verschiedenen Geräten hervor. - Benutzer loben die **intuitive Benutzeroberfläche** von CloudTalk, die die Kommunikation vereinfacht und das gesamte Benutzererlebnis verbessert. - Benutzer finden CloudTalk **äußerst hilfreich** für die Echtzeitverfolgung, die Vereinfachung ihres KPI-Managements und die Verbesserung der Anrufeffizienz. - Benutzer schätzen die **schnellen und einfachen Anruffunktionen** von CloudTalk, die die Kommunikationseffizienz und den Komfort verbessern. ##### Cons - Benutzer berichten von **Anrufproblemen** mit Zugang und Konnektivität, was zu Unterbrechungen in ihrer Erfahrung mit CloudTalk führt. - Benutzer erleben gelegentlich **Verbindungsprobleme** mit CloudTalk, was zu betrieblichen Problemen und unerwarteten Unterbrechungen führt. - Benutzer äußern Frustration über **fehlende wesentliche Funktionen** wie SMS-Suche und Unterstützung der niederländischen Sprache in CloudTalk. - Benutzer finden, dass **Anruf-Synchronisationsprobleme** mit Pipedrive zu Frustration bei der Anrufverwaltung mit CloudTalk führen können. - Benutzer erleben **schlechte Konnektivität** , kämpfen mit internationalen Anrufen und der inkonsistenten Online-Registrierung der App. #### What Are Recent G2 Reviews of CloudTalk? **["CloudTalks Analysen, nahtlose Pipedrive-Integration und intelligente Ortsvorwahlwahl"](https://www.g2.com/de/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/de/survey_responses/cloudtalk-review-12856744) **["CloudTalk hat unsere Kundenkommunikation vereinfacht und die Effizienz unseres Teams verbessert."](https://www.g2.com/de/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/de/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [Wofür wird CloudTalk verwendet?](https://www.g2.com/de/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/de/discussions/what-is-cloudtalk-used-for) - 2 comments ### [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,879 #### How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.1/10 (Category avg: 8.6/10) - **API / Integrations:** 8.4/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind GTM Workspace - Powered by ZoomInfo? - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** www.zoominfo.com - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 26% Large #### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **robust and accurate contact database** of GTM Workspace, enhancing their outbound prospecting efforts. - Users find **GTM Workspace easy to use** , enabling smooth data export and effective lead nurturing with intuitive functionality. - Users value the **data accuracy** of GTM Workspace, enabling effective sales intelligence and better prospecting success. - Users love the **AI features** of GTM Workspace, enhancing their prospecting efficiency and conversion rates significantly. - Users value the **easy access to relevant contacts and companies** , streamlining prospecting and enhancing lead nurturing efforts. ##### Cons - Users note the **inaccurate data** can hinder effectiveness, impacting contact success and overall user experience. - Users face challenges with **outdated data** , such as inaccurate email addresses and job titles, hindering effective outreach. - Users report **outdated contacts** causing complications, with issues in synchronizing accurate information from integrations. - Users experience **data inaccuracy** issues, with outdated information and difficulties in searching and integrating with other systems. - Users frequently deal with **outdated information** , including poor email addresses and inaccurate job titles, complicating their workflow. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **["Efficient Sales Prospecting, Needs UI Improvement"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858)** **Rating:** 4.5/5.0 stars _— Kiet N._ [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858) **["A Powerful AI Tool for Inside Sales Success"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)** **Rating:** 4.0/5.0 stars _— Raju S._ [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485) #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### [JustCall](https://www.g2.com/es/products/saas-labs-justcall/reviews) JustCall es la única plataforma de comunicación empresarial impulsada por IA que reúne llamadas, mensajes de texto, correo electrónico y WhatsApp en un solo lugar. Ayuda a los equipos que están de cara al cliente a trabajar de manera más eficiente, responder más rápido y conectarse mejor con prospectos y clientes. Más de 6,000 empresas en todo el mundo utilizan JustCall para: - Gestionar todas las conversaciones con clientes desde una sola plataforma - Automatizar tareas y flujos de trabajo rutinarios - Obtener información en tiempo real de IA para mejorar las conversaciones - Asegurar cobertura 24/7 con Agentes de Voz IA entrantes (el soporte saliente llegará pronto) Características clave: - Llamadas: Números de teléfono globales, llamadas entrantes/salientes, enrutamiento inteligente, marcadores automáticos/predictivos/de potencia - Mensajería: SMS y MMS, flujos de trabajo, bots, bandeja de entrada compartida de WhatsApp, IVR multinivel, bandeja de entrada compartida de correo electrónico - Herramientas de IA: Asistencia en tiempo real para agentes, entrenamiento con IA, análisis de sentimientos, puntuación de llamadas, monitoreo en vivo, Copiloto de SMS, Agente de Voz IA entrante - Integraciones y colaboración: Más de 100 integraciones de CRM, espacio de trabajo colaborativo para equipos **Average Rating:** 4.3/5.0 **Total Reviews:** 2,361 #### How Do G2 Users Rate JustCall? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.6/10 (Category avg: 8.9/10) - **Omnicanal:** 8.1/10 (Category avg: 8.6/10) - **API / Integraciones:** 8.3/10 (Category avg: 8.6/10) - **Marcación progresiva:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind JustCall? - **Vendedor:** [Saas Labs](https://www.g2.com/es/sellers/saas-labs) - **Sitio web de la empresa:** www.saaslabs.co - **Año de fundación:** 2016 - **Ubicación de la sede:** Palo Alto, California - **Twitter:** @saas\_labs 319 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Ejecutivo de Cuentas - **Top Industries:** Software de Computadora, Servicios Financieros - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran **la facilidad de uso** de JustCall impresionante, destacando su configuración sencilla e interfaz intuitiva para una comunicación sin problemas. - Los usuarios disfrutan de la **integración perfecta** de llamadas, SMS y CRM en JustCall, mejorando la eficiencia y la organización. - Los usuarios valoran cómo JustCall aporta **simplicidad a la comunicación empresarial** , agilizando tareas y mejorando la eficiencia sin esfuerzo. - Los usuarios elogian el **excelente soporte al cliente** de JustCall, destacando su capacidad de respuesta y la resolución efectiva de problemas. - A los usuarios les encanta la **gestión eficiente de llamadas** de JustCall, disfrutando de integraciones fluidas y una interfaz fácil de usar. ##### Cons - Los usuarios a menudo enfrentan **problemas de llamadas** con JustCall, incluyendo retrasos y dificultades para transferir llamadas y monitorear de manera efectiva. - Los usuarios encuentran la **funcionalidad de llamada engorrosa** , enfrentando problemas como múltiples clics y calidad de llamada inestable mientras viajan. - Los usuarios experimentan **problemas de conexión** con JustCall, incluyendo caídas en la calidad de las llamadas e interrupciones debido a internet inestable. - Los usuarios encuentran que **las características faltantes** como la falta de soporte para SMS y la personalización limitada obstaculizan su experiencia con JustCall. - Los usuarios experimentan **mala calidad de llamadas** con JustCall, a menudo enfrentando caídas e interrupciones debido a conexiones de internet inestables. #### What Are Recent G2 Reviews of JustCall? **["Plataforma de llamadas fácil de usar con rendimiento confiable y útiles conocimientos de IA"](https://www.g2.com/es/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/es/survey_responses/justcall-review-12953018) **["La integración con HubSpot mejora la gestión de llamadas"](https://www.g2.com/es/survey_responses/justcall-review-13141009)** **Rating:** 4.0/5.0 stars _— Paul W._ [Read full review](https://www.g2.com/es/survey_responses/justcall-review-13141009) ### [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today. **Average Rating:** 4.7/5.0 **Total Reviews:** 286 #### How Do G2 Users Rate PhoneBurner? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.8/10 (Category avg: 8.6/10) - **API / Integrations:** 8.5/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind PhoneBurner? - **Seller:** [PhoneBurner, Inc.](https://www.g2.com/sellers/phoneburner-inc) - **Company Website:** www.phoneburner.com - **Year Founded:** 2008 - **HQ Location:** Ladera Ranch, CA - **Twitter:** @PhoneBurner 12,534 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fc1b94b1d8e4866691cb48da994bbd8e8ca5da9d7d806ab183bd8c89ea76e11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1837898%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, President - **Top Industries:** Financial Services, Insurance - **Company Size:** 79% Small, 17% Medium #### What Do G2 Reviewers Say About PhoneBurner? _AI-generated summary from verified user reviews_ ##### Pros - Users love how PhoneBurner’s **time-saving features** streamline workflows, enhancing efficiency and eliminating manual tasks. - Users commend the **ease of use** of PhoneBurner, appreciating its seamless integration and time-saving features. - Users commend PhoneBurner's **exceptional customer support** , highlighting their responsiveness and helpfulness during onboarding and issue resolution. - Users celebrate the **efficiency** of PhoneBurner, finding it easy to use and ideal for enhancing productivity and sales. - Users praise PhoneBurner's **exceptional customer service** , highlighting quick responses and effective problem-solving during calls. ##### Cons - Users are frustrated by the **dialer limitations** of PhoneBurner, particularly the lack of customizable call list increments. - Users note the **high cost** of PhoneBurner, especially for agencies needing affordable client accounts. - Users find the **missing features** of PhoneBurner limit its efficiency, especially regarding CRM integration and dialing options. - Users find the **call functionality limitations** frustrating, as it complicates contacting individual leads efficiently. - Users face **integration issues** with PhoneBurner, requiring extra workarounds for CRM and calendar compatibility. #### What Are Recent G2 Reviews of PhoneBurner? **["Fast CRM-Integrated Cold Calling with Powerful Tracking and Amazing Support"](https://www.g2.com/survey_responses/phoneburner-review-13034664)** **Rating:** 4.5/5.0 stars _— Wessling G._ [Read full review](https://www.g2.com/survey_responses/phoneburner-review-13034664) **["Effortless Setup, Boosts Dial Efficiency"](https://www.g2.com/survey_responses/phoneburner-review-12801370)** **Rating:** 5.0/5.0 stars _— Jason C._ [Read full review](https://www.g2.com/survey_responses/phoneburner-review-12801370) #### What Are G2 Users Discussing About PhoneBurner? - [What is PhoneBurner used for?](https://www.g2.com/discussions/what-is-phoneburner-used-for) - [How much does PhoneBurner cost?](https://www.g2.com/discussions/how-much-does-phoneburner-cost) - [How long is PhoneBurner free trial?](https://www.g2.com/discussions/how-long-is-phoneburner-free-trial) - 1 comment - [How do you use PhoneBurner?](https://www.g2.com/discussions/how-do-you-use-phoneburner) - [What is a PhoneBurner?](https://www.g2.com/discussions/what-is-a-phoneburner) - 2 comments ### [NICE CXone](https://www.g2.com/de/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) transformiert die Welt mit KI, die den Menschen in den Mittelpunkt stellt. Unsere speziell entwickelten KI-gestützten Plattformen automatisieren Interaktionen in proaktive, sichere, intelligente Aktionen und befähigen Einzelpersonen und Organisationen, von der Interaktion bis zur Lösung zu innovieren und zu handeln. Vertraut von Organisationen in über 150 Ländern weltweit, werden die Plattformen von NiCE branchenübergreifend weit verbreitet eingesetzt, um Menschen, Systeme und Arbeitsabläufe zu verbinden, intelligenter im großen Maßstab zu arbeiten, die Leistung in der gesamten Organisation zu steigern und nachweislich messbare Ergebnisse zu liefern. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### How Do G2 Users Rate NICE CXone? - **War the product ein guter Geschäftspartner?:** 8.2/10 (Category avg: 8.9/10) - **Omnichannel (Omnichannel):** 8.9/10 (Category avg: 8.6/10) - **API / Integrationen:** 9.0/10 (Category avg: 8.6/10) - **Progressives Wählen:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind NICE CXone? - **Verkäufer:** [NiCE](https://www.g2.com/de/sellers/nice) - **Gründungsjahr:** 1986 - **Hauptsitz:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Kundendienstmitarbeiter, Kundendienstmitarbeiter - **Top Industries:** Verbraucherdienste, Informationstechnologie und Dienstleistungen - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden NICE CXone als eine **benutzerfreundliche Plattform** , die verschiedene organisatorische Bedürfnisse effektiv vereinfacht. - Benutzer schätzen die **ausgezeichnete Gesprächsqualität und das intuitive Design** von NICE CXone, was die professionelle Kommunikation und Benutzerfreundlichkeit verbessert. - Benutzer schätzen die **Effizienz** von NICE CXone und loben seine schnellen Updates und benutzerfreundlichen Automatisierungsfunktionen. - Benutzer finden NICE CXone außergewöhnlich **hilfreich** für die effiziente Bearbeitung von Kundenanliegen mit wertvollen automatisierten Antworten. - Benutzer loben die **intuitive Benutzeroberfläche** von NICE CXone und schätzen die einfache Navigation und das nahtlose Cloud-basierte Anruferlebnis. ##### Cons - Benutzer haben oft **Anrufprobleme** , einschließlich abgebrochener Anrufe und falscher Anzeige, was die allgemeine Zuverlässigkeit und Erfahrung beeinträchtigt. - Benutzer stehen vor verschiedenen **technischen Problemen** mit NICE CXone, einschließlich Verzögerungen, Ausfällen und unklarer Dokumentation, was die Benutzerfreundlichkeit beeinträchtigt. - Benutzer kämpfen mit der **steilen Lernkurve** von NICE CXone, was den Bedarf an verbesserten Schulungsressourcen hervorhebt. - Benutzer finden die **fehlenden Funktionen** in NICE CXone frustrierend, insbesondere in Bezug auf die Einschränkungen bei der Berichterstattung und der Anpassung von Dashboards. - Benutzer äußern Frustration über **schlechten Kundensupport** und finden es schwierig, rechtzeitig Hilfe zu erhalten, wenn sie benötigt wird. #### What Are Recent G2 Reviews of NICE CXone? **["Zuverlässige und effiziente Kundenerfahrungsplattform"](https://www.g2.com/de/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/de/survey_responses/nice-cxone-review-11739091) **["Cxone vereinfacht Anrufe und Terminplanung an einem Ort"](https://www.g2.com/de/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/de/survey_responses/nice-cxone-review-12717141) #### What Are G2 Users Discussing About NICE CXone? - [Wie verbessert NICE CXone den Kundenservice, und auf welche Funktionen sollte sich ein neuer Benutzer konzentrieren, um maximale Wirkung zu erzielen?](https://www.g2.com/de/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [Wofür wird NICE CXone verwendet?](https://www.g2.com/de/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/de/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/de/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/de/discussions/what-is-incontact) ### [Convoso](https://www.g2.com/de/products/convoso/reviews) Convoso ist eine Outbound-Verkaufsplattform, die für leistungsstarke Umsatzteams und Kontaktzentren entwickelt wurde. Sie ist für Organisationen konzipiert, die auf Outbound-Verkäufe angewiesen sind, um Kunden zu gewinnen. Convoso hilft Unternehmen, die Kontaktquoten zu erhöhen, die Produktivität der Agenten zu maximieren und die Kosten für die Kundengewinnung zu senken. Convoso vereint leistungsstarkes Wählen, Kampagnenmanagement und intelligentes Nummernmanagement, um Teams dabei zu helfen, mehr Interessenten zu erreichen und mehr Chancen zu nutzen. Unternehmen können Workflows über Lead-, Kampagnen- und Listenmanagement hinweg automatisieren und Interessenten über Sprache, SMS, E-Mail und KI-gestützte Agenten ansprechen. Intelligente Nummernmanagement-Funktionen helfen Unternehmen, die Nummerngesundheit zu überwachen, Nummernpools zu optimieren, die Beschaffung zu automatisieren und die beste Nummer jedem Lead zuzuordnen. In Kombination mit prädiktivem Wählen, einer Geschwindigkeit von unter 5 Sekunden bis zum Lead, fortschrittlicher Anrufklassifizierung, integrierten Compliance-Kontrollen und Echtzeitanalysen hilft Convoso Organisationen, Outbound-Operationen mit Zuversicht zu skalieren. Was Convoso auszeichnet Entfache intelligentes Nummernmanagement: Automatisierte Beschaffung, dynamische Gesundheitsbewertung und KI-gesteuerte Wähloptimierung, die Ihre leistungsstärksten Nummern priorisiert – damit Sie das Beste aus jedem Lead herausholen. Prädiktiver Wähler & Kampagnenmanagement: Vier Wählmodi und adaptive Taktung sorgen für blitzschnelle Geschwindigkeit bis zum Lead und höhere Agentenproduktivität. Compliance-Automatisierung: Mini-TCPA, RND-Scrubbing, STIR/SHAKEN und StateTracker™ sind integriert, um die Compliance zu vereinfachen und das Risiko zu reduzieren. Voicemail-Erkennung in Gold-Standard: 97% Genauigkeit eliminiert verschwendete Anrufe auf Voicemails und erhöht produktive Verbindungen. Umsetzbare Berichterstattung: Transparente, benutzerfreundliche Dashboards, die die Metriken aufzeigen, die den ROI wirklich beeinflussen. Engagierter Kundenerfolg: White-Glove-Onboarding und kontinuierliche Unterstützung, die darauf ausgelegt sind, Ihrem Team zu helfen, intelligenter zu skalieren. **Average Rating:** 4.5/5.0 **Total Reviews:** 248 #### How Do G2 Users Rate Convoso? - **War the product ein guter Geschäftspartner?:** 9.7/10 (Category avg: 8.9/10) - **Omnichannel (Omnichannel):** 9.0/10 (Category avg: 8.6/10) - **API / Integrationen:** 9.1/10 (Category avg: 8.6/10) - **Progressives Wählen:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Convoso? - **Verkäufer:** [Convoso](https://www.g2.com/de/sellers/convoso) - **Unternehmenswebsite:** www.convoso.com - **Gründungsjahr:** 2006 - **Hauptsitz:** Los Angeles, CA - **Twitter:** @convoso 3,156 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website) 229 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Versicherung, Marketing und Werbung - **Company Size:** 58% Medium, 40% Small #### What Do G2 Reviewers Say About Convoso? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Convoso und finden es einfach und benutzerfreundlich für die Nachverfolgung von Anrufen. - Benutzer heben die **unglaubliche Effizienz** von Convoso hervor, die Produktivität mit intelligentem Wählen und intuitiven Werkzeugen steigert. - Benutzer loben den **hilfreichen Kundensupport** von Convoso und heben dabei stets die rechtzeitige Unterstützung und effektive Problemlösung hervor. - Benutzer finden Convoso **hilfreich** für müheloses ausgehendes Telefonieren und wertvolle Werkzeuge, die Verkaufsteams effektiv motivieren. - Benutzer lieben die **benutzerfreundliche Oberfläche** von Convoso und heben die einfache Navigation und die einfachen Anpassungsoptionen hervor. ##### Cons - Benutzer erleben **Anrufprobleme** wie plötzliche Abmeldungen und Zeitbeschränkungen für die Dokumentation von Anrufen, was die Benutzerfreundlichkeit beeinträchtigt. - Benutzer finden die **Lernkurve steil** , mit einem komplexen Einrichtungsprozess, der Anfänger herausfordert und die Integrationszeit verlängert. - Benutzer finden Convoso **ziemlich teuer** , was es für kleine oder einzelne Unternehmer schwierig macht, es sich zu leisten. - Benutzererfahrungen heben die **Komplexität des Einrichtungsprozesses** hervor, insbesondere für Anfänger, was zu Verzögerungen bei der Konfiguration führt. - Benutzer erleben **Wählprobleme** mit Verzögerungen beim Doppelklicken, dennoch bleibt die Gesamtleistung effizient und zufriedenstellend. #### What Are Recent G2 Reviews of Convoso? **["Schneller, effizienter Wähler, der Agenten auf echte Interessenten konzentriert hält"](https://www.g2.com/de/survey_responses/convoso-review-12366223)** **Rating:** 4.0/5.0 stars _— Sam D._ [Read full review](https://www.g2.com/de/survey_responses/convoso-review-12366223) **["Danke Convoso!"](https://www.g2.com/de/survey_responses/convoso-review-12349377)** **Rating:** 4.5/5.0 stars _— Verifizierter Benutzer in Alternative Streitbeilegung_ [Read full review](https://www.g2.com/de/survey_responses/convoso-review-12349377) #### What Are G2 Users Discussing About Convoso? - [How do you use Convoso?](https://www.g2.com/de/discussions/how-do-you-use-convoso) - [How many employees does Convoso?](https://www.g2.com/de/discussions/how-many-employees-does-convoso) - 1 comment - [Wie viel kostet Convoso?](https://www.g2.com/de/discussions/how-much-is-convoso) - 1 comment - [What does Convoso do?](https://www.g2.com/de/discussions/what-does-convoso-do) - 2 comments, 1 upvote ### [DialedIn](https://www.g2.com/products/dialedin/reviews) DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. **Average Rating:** 4.7/5.0 **Total Reviews:** 287 #### How Do G2 Users Rate DialedIn? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Omnichannel:** 9.3/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind DialedIn? - **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata) - **Company Website:** getdialedin.com - **Year Founded:** 1996 - **HQ Location:** Plantation, Florida - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales, Insurance Agent - **Top Industries:** Insurance, Telecommunications - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About DialedIn? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks. - Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity. - Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features. - Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity. - Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams. ##### Cons - Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort. - Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction. - Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods. - Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies. - Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows. #### What Are Recent G2 Reviews of DialedIn? **["Effortless Integration with Intuitive Organization"](https://www.g2.com/survey_responses/dialedin-review-11395825)** **Rating:** 4.0/5.0 stars _— Brian C._ [Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825) **["Performance visibility and motivation for revenue teams"](https://www.g2.com/survey_responses/dialedin-review-12393544)** **Rating:** 4.5/5.0 stars _— Marcin Z._ [Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544) #### What Are G2 Users Discussing About DialedIn? - [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for) ### [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Voiso? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Voiso? - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website) 91 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Data Analyst, Account Manager - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Medium, 13% Small #### What Do G2 Reviewers Say About Voiso? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness. - Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly. - Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns. - Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription. - Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality. ##### Cons - Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage. - Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options. - Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform. - Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move. - Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface. #### What Are Recent G2 Reviews of Voiso? **["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)** **Rating:** 5.0/5.0 stars _— Ankita Y._ [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) **["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)** **Rating:** 5.0/5.0 stars _— Mudassir K._ [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) - ‹ Prev‹ Prev - 1 - [2](/categories/auto-dialer?order=g2_score&page=2#product-list) - [3](/categories/auto-dialer?order=g2_score&page=3#product-list) - [4](/categories/auto-dialer?order=g2_score&page=4#product-list) - [5](/categories/auto-dialer?order=g2_score&page=5#product-list) - … - [11](/categories/auto-dialer?order=g2_score&page=11#product-list) - [12](/categories/auto-dialer?order=g2_score&page=12#product-list) - [Next ›Next ›](/categories/auto-dialer?order=g2_score&page=2#product-list) Spotlight Categories [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) [Payment Processing Software](https://www.g2.com/categories/payment-processing) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) Similar Categories - [CRM](/categories/crm) - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse Auto Dialer Themes](/categories/auto-dialer/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 7, 2025 Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality. The [best auto dialer software](https://learn.g2.com/best-auto-dialer-software) often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone. Many auto dialer products integrate directly with existing [CRM software](https://www.g2.com/categories/crm) or are built into [contact center infrastructure software](https://www.g2.com/categories/contact-center-infrastructure) or [telecom services for call centers](https://www.g2.com/categories/telecom-services-for-call-centers), but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking). They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself. To qualify for inclusion in the Auto Dialer category, a product must: - Automatically call phone numbers from a predesignated list - Present a prerecorded message or prompt once the call is answered or connect to a live agent Top Tools at a Glance | | Parallel-dialing outbound with AI-powered connect rates | User Review "Cold caller's winning machine" | | | High-volume parallel dialing with AI-powered coaching | User Review "Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer" | | | High-volume outbound dialing with built-in CRM | User Review "Productive Communication, Needs Better Data Visibility" | | | Omnichannel outbound dialing with Salesforce-native routing | User Review "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | | Predictive dialing with Salesforce-integrated campaign workflows | User Review "Fast, Intuitive Web-Based Platform with Reliable Support" | | | Omnichannel outbound dialing with CRM-integrated call logging | User Review "Easy-to-use Omnivhannel Platform with reliable Call Quality." | | | High-volume dialing with Salesforce-integrated call intelligence | User Review "Copilot Makes Customer Context Clearer and Boosts Performance" | | | CRM-integrated power dialing with AI call intelligence | User Review "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | | Intent-driven dialing with B2B contact intelligence | User Review "Efficient Sales Prospecting, Needs UI Improvement" | | | CRM-integrated power dialing with AI call intelligence | User Review "Integration with HubSpot Enhances Call Management" | * * * Show More * * * ## How Do You Choose the Right Auto Dialer Software? ### What You Should Know About Auto Dialer Software ### What is Auto Dialer Software? Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message. Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone. ### What are the Common Features of Auto Dialer Software? Based on G2 reviews, contact centers and sales teams evaluate auto dialer software by comparing call connection rates, CRM integration, and real-time monitoring capabilities. The following are some core features within auto dialer software that can help users make the most of them, from dialing modes to auto dialer CRM integration tools that keep call data synced with the rest of a sales stack: **Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls.  **Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers.  **Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity.  **Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly.  **Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations.  **Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup.  **Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered. **API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers.  **Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources.  **Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped. **Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt. **Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents.  ### What are the Benefits of Auto Dialer Software? Auto dialer software can have its own set of benefits, as mentioned below.  **Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations.  **Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant.  **Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future.  **CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience. ### Who Uses Auto Dialer Software? Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below.  **Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others.  **Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads.  #### Software Related to Auto Dialer Software [Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems. [Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations. [Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity.  ### Challenges with Auto Dialer Software Auto dialer software solutions can come with their own set of challenges. A few of them are listed below.  **Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software.  **Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call.  **Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products.  **Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations.  ### How to Buy Auto Dialer Software #### Requirements Gathering (RFI/RFP) for Auto Dialer Software Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below.  #### Compare Auto Dialer Products **Create a long list** Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products.  **Create a short list** From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing.  **Conduct demos** To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition.  #### Selection of Auto Dialer Software **Choose a selection team** Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate.  Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software.  **Negotiation** When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee.  Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts.  **Final decision** The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business.  ### Auto Dialer Software FAQs ### Most Popular FAQs #### Which auto dialer software has the best reviews? Several auto dialer platforms stand out for consistently high satisfaction scores across thousands of verified user ratings. Based on overall ratings from real users, the top-reviewed options include: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for outbound sales teams, recognized for real-time call coaching, session-level visibility, and the ability to increase daily call volume for SDR and AE teams dramatically. - [Orum](https://www.g2.com/products/orum/reviews): An AI dialing platform designed for revenue teams, praised for its conversation intelligence layer, automated pipeline activity logging, and high-volume dialing throughput. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialing tool that earns high marks for its clean interface, AI-powered call routing, and integration-friendly design suited for fast-moving sales teams. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A combined calling and SMS platform highly rated for quick setup, local presence dialing, and tight CRM integrations that reduce manual data entry between calls. #### What is the best auto dialer software for outbound sales teams? The strongest auto dialers for outbound sales reduce idle time between calls, automatically surface contact context, and integrate directly with a CRM, so reps stay in the flow. Top picks from users running active outbound programs include: - [Close](https://www.g2.com/products/close/reviews): A CRM with a built-in power dialer designed specifically for outbound-heavy sales teams, valued for consolidating calling, email, and SMS in one platform without requiring separate tooling. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer built for high-volume cold calling, recognized for its efficient lead workflow, voicemail drop feature, and ability to connect reps with live prospects faster and with less effort. - [Voiso](https://www.g2.com/products/voiso/reviews): An outbound call center platform praised for real-time agent monitoring, campaign-level performance analytics, and multi-campaign management across distributed teams. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialer purpose-built for outbound sales, recognized by users for its high connection rates, automated voicemail drop, and seamless CRM sync that keeps rep activity logged without manual entry. #### What is the best auto dialer software with CRM integration? Auto dialers with strong CRM integration get rid of tool-switching, automatically log call outcomes, and surface contact history the moment a prospect picks up. Platforms that consistently earn high marks for CRM connectivity include: - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform with native integrations into dozens of CRMs and helpdesks, enabling automatic call logging, activity syncing, and real-time data access during live calls. - [Aloware](https://www.g2.com/products/aloware/reviews): A contact center platform with deep CRM sync capabilities, well-regarded by SMB sales teams for automating follow-up workflows triggered directly by call outcomes and dispositions. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform that combines a built-in dialer with prospecting and CRM-connected sequencing, enabling reps to move from outreach to live calls within a single workflow. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A calling and SMS platform recognized for its native integrations with HubSpot, Salesforce, and Pipedrive, automatically logging call outcomes and SMS activity directly into contact records without manual entry. #### What are the top auto dialer services for call centers? Call centers need auto dialers that handle high call volume, support supervisory monitoring, maintain compliance, and operate reliably at scale. The following platforms see strong adoption in call center environments: - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): An enterprise-grade contact center solution with predictive, progressive, and preview dialing modes, along with routing, IVR, and workforce management tools built for high-volume operations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A comprehensive cloud contact center platform used by large outbound operations for its omnichannel capabilities, AI-powered routing, and campaign management features. - [Squaretalk](https://www.g2.com/products/squaretalk/reviews): A call center communication platform that earns recognition for its real-time monitoring dashboards, multi-campaign support, and agent performance visibility across distributed teams. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): A cloud-based contact center solution valued by call center operators for its reliable carrier infrastructure, built-in compliance controls, and supervisor monitoring tools that support large outbound teams. #### What are the different types of auto dialers? Auto dialer software comes in four primary modes, each suited to different calling objectives and team sizes. A predictive dialer uses algorithms to dial multiple numbers simultaneously and connects agents only when a live person answers, making it best suited for high-volume outbound call centers.  A power dialer works on a one-to-one basis, automatically dialing the next contact the moment an agent completes a call, offering a balance of speed and control without the risk of dropped calls. A progressive dialer is similar to a power dialer but introduces a brief pause between connections, giving agents a moment to review contact details before the call connects.  A preview dialer gives agents full control by surfacing lead information first and only dialing when the agent chooses to proceed, making it the right choice for complex or sensitive conversations where preparation matters. #### What are the best auto dialer platforms for call recording, performance metrics dashboards, and real-time monitoring analytics? Supervisors evaluating this feature set want a single view of what's happening on every call right now, rather than a recording they have to review after the fact. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Built around customizable real-time dashboards that track handle time, first contact resolution, and queue time, alongside call recording and quality management tools reviewers cite for coaching and compliance. - [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Gives supervisors visibility from the campaign level down to individual agents, with reviewers specifically praising its real-time monitoring of agent productivity and call quality. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Reviewers highlight its real-time dashboards and reporting tools for operational visibility, letting supervisors make data-driven decisions as call volumes shift. - [Orum](https://www.g2.com/products/orum/reviews): Its Virtual Salesfloor lets managers listen to live calls and coach in real time, paired with dashboards tracking connect rates, call outcomes, and productivity metrics. #### Which auto dialer platforms track agent availability across multiple sales campaigns? Teams running more than one outbound campaign at once need to see which agents are free, busy, or between calls, and route work to available capacity without manually reshuffling assignments. - [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Lets supervisors organize callers into custom campaigns and TFNs, with rule and skill sets that control which agents can access which campaign. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Routes interactions based on agent skills and availability, which reviewers say improves resolution times and makes better use of agent capacity across campaigns. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Native scheduling and predictive forecasting align staffing with call traffic, while its real-time view of queue status and agent availability helps supervisors react as volume shifts between campaigns. - [Orum](https://www.g2.com/products/orum/reviews): Its Virtual Salesfloor gives managers a live view of which reps are actively dialing across the team, so capacity can be redirected to whichever campaign needs it most. ### Small Business FAQs #### What is the most affordable auto dialer software for SMBs? Evaluating [SMB auto-dialer software](https://www.g2.com/categories/auto-dialer/small-business) on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely: - [DialedIn](https://www.g2.com/products/dialedin/reviews): A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities. - [Aircall](https://www.g2.com/products/aircall/reviews): A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool. #### What is the best auto dialer software for startups? Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2: - [Close](https://www.g2.com/products/close/reviews): Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer. - [DialedIn](https://www.g2.com/products/dialedin/reviews): A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount. #### Which auto dialer software is the most user-friendly for startups? Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2: - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required. - [Close](https://www.g2.com/products/close/reviews): Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools. - [Aloware](https://www.g2.com/products/aloware/reviews): Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly. - [Aircall](https://www.g2.com/products/aircall/reviews): Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials. #### What is the best auto dialer software for real estate agents? Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case: - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code. #### What is the best auto dialer for high-volume lead generation teams? High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2 for additional options: - [Nooks](https://www.g2.com/products/nooks/reviews): Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations. - [DialedIn](https://www.g2.com/products/dialedin/reviews): An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign. - [Orum](https://www.g2.com/products/orum/reviews): A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale. ### Enterprise FAQs #### What is the best-rated auto dialer software for tech enterprises? Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality. - [Orum](https://www.g2.com/products/orum/reviews): An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale. #### What is the most reliable auto dialer software tool for enterprises? Enterprise buyers running large-scale calling campaigns prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) page on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources. #### What is the best-reviewed auto dialer software for enterprise app integration? Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2 for a complete comparison: - [Orum](https://www.g2.com/products/orum/reviews): Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems. - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering. #### What is the best auto dialer software for enterprise compliance management? Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, including how well auto dialer platforms reduce call abandonment, since abandonment rate is itself a regulated metric, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection. - [Voiso](https://www.g2.com/products/voiso/reviews): An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments. #### Which enterprise auto-dialer software offers the best AI-powered dialing features? AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams. - [Orum](https://www.g2.com/products/orum/reviews): Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns. Last updated on April 23, 2026