great tool when it works - allows me to address client needs without having to worry about adherance Review collected by and hosted on G2.com.

hasn't worked well resulting in difficulty in meeting metrics Review collected by and hosted on G2.com.

I am so contented to use Intradiem, that has shared my work load and helped me in getting rid of the outlier’s management and it has provided me the facility to scheduling and update the data related to work force management. Intradiem is a platform where, I can have the detailed insight of the activities of my employees and through dashboard visibility, it helps me to sort out any major issue at the spot. overall it has given amazing services. Review collected by and hosted on G2.com.

I look upon it as a complex tool that becomes bulky with much information and with passage of time, I think it can’t be much helpful for the large organization, because it is not so good in generating the reports due to bulk data, the process becomes slower. Review collected by and hosted on G2.com.

Intradiem is a great tool for getting our employees the training they need while we are all working from home and dealing with high call volume. I like that it is easy to upload, assign, and track results. The message feature has also been very important since we have moved to working from home. This allows the training team and supervisors the ability to communicate urgent updates to agents without taking them off the phone or waiting for them to check email. Review collected by and hosted on G2.com.

The most frustrating thing about intradiem is that it does not auto relaunch if there is a brief disconnection or blip in the internet connection. Since we are working from home, internet connections are sometimes spotty and I find myself sending the same trouble shooting email to agents daily.

It would be great if we could send images (like screen shots) through messages as well. Review collected by and hosted on G2.com.

automating monitoring of queues, adherence and wrap time as a real time activity and taking action in a less invasive manner with the workforce is great. it free's up real time resource to focus on more value add work and removes activity for them which can be mundane at best! Intradiem have engaged and supported us at every step of our implementation. Review collected by and hosted on G2.com.

What's not to like about driving cost saving and increasing agent engagement. I dislike that the WFM vendors are not already doing this as part of their solutions and don't seem to plan to either. Review collected by and hosted on G2.com.

The ability to train in what otherwise would have been lost time for our agents and the business. This is just one of the many possible use cases you can apply in your business so the sky is the limit. Review collected by and hosted on G2.com.

The demand for their technology is high so you have to get in line and work actively to get in line. The team is outstanding and working with all speed possible. Review collected by and hosted on G2.com.

The ability to train your workforce with time that would have otherwise been wasted. Additionally, helping your workers to help themselves while also ensuring your customers stay in focus. Review collected by and hosted on G2.com.

There is a lot of demand for their tools so you have to be prepared to wait so get in line. Review collected by and hosted on G2.com.

Its ability to find pockets of time throughout peak periods where normally you would assume none would exist. you can then use this time to no additional cost for employee investment Review collected by and hosted on G2.com.

any technical system issues (infrequent) can sometimes be painful to resolve Review collected by and hosted on G2.com.

The ability to turn off-phone idle time into productive tasks such as training and coaching.

Knowing that my team implement the very first cloud to cloud solution between intradiem and NICE IEX WFM. Review collected by and hosted on G2.com.

There were no downsides or cons and our account rep Brandon Beeken was always very responsive to me. Review collected by and hosted on G2.com.

This tool helps free up Workforce Operation resources to focus on more useful call center monitoring by automating the process of delivering offline time during times of availability. We have delivered hundreds of hours of training time that would have otherwise never been taken. Review collected by and hosted on G2.com.

The application can be very complicated to learn such as building and writing new rules. It takes quite a bit of experience to master the application. Review collected by and hosted on G2.com.

Intradiem is an innovative Contact Centre intra-day optimization solution. Intradiem leverages RPA to tap into otherwise unproductive time and turn it into productive time while increasing employee engagement and minimizing customer effort to resolve. In parallel to the above, it can dramatically reduce traditional Workforce Planning administrative requirements. Intradiem is truly a triple threat solution! Review collected by and hosted on G2.com.

We were anxious to further deploy intradiem into other channels to enable true Omni channel capability. Enhancements can't come fast enough! Review collected by and hosted on G2.com.