It provides powerful features to monitor and manage Call Center across our Organization, reduce cost and enhance productivity. Intradiem provides quality to tap business-centric data and process them in real-time so that every data can be used. It generates graphs and reports for the employee and helps with insights. Some of the exciting features I liked the most are Employee Assistant, Early Release Offer, and Training for employees. Review collected by and hosted on G2.com.

We realized that Intradiem is well suited for small and mid size organization. We faced issues while integrating it with Unified Communication system. The LMS portal doesn't comes in web app mode and hence can'nt be used in Mobile App. Enhancements are not quick and some critical bugs around the Call Center features are painful. Integration with Unified Communication domain can be useful. Review collected by and hosted on G2.com.

I like the fact that Intradiem allows me to always stay in adherence Review collected by and hosted on G2.com.

There are times where Intradiem does not work, and it is frustrating. After being on a call an hour past your break or lunch aux, it throws off your entire day with the rest of your auxes, and our adherence goes out the window. Review collected by and hosted on G2.com.

Intradiem makes it easy to schedule trainings. I have used it many times for several in-house trainings and it has worked really well. It offers employee management and activity monitoring functionalities. Though it seemed like a really complex tool at first, the webhelp section outlines in great detail how to use the product Review collected by and hosted on G2.com.

I have had to work with the admin to solve all our issues. It seems a bit complex, but with time it becomes really easy and you begin to see the benefits. Review collected by and hosted on G2.com.

It is very efficient and easy to keep track of the management of the telephone agents, it is also very easy to use, what I like the most is that I can verify the call and monitor them easily. Review collected by and hosted on G2.com.

I had some problems initially, and I had to contact support to solve them, they gave me a quick and effective solution, at the moment there is nothing I do not like about Intradiem, so far everything flows well. Review collected by and hosted on G2.com.

I like the fact that this tool enables us to serve our customers with a lot of ease. The system has great user interface that is easy to operate. We have customized the platform to suit our needs and ensure our clients get quality services. Review collected by and hosted on G2.com.

The platform is great and it has served us well. The main challenge is the effective operation and customization of the platform to fit our industry specifics. Review collected by and hosted on G2.com.

My team and I have customized this product to aid quick customer service. Intradiem has given us great support in reducing human labor and automating most systems hence reducing cost. Review collected by and hosted on G2.com.

From my team we have had excellent results from the operation of this product. We have not experienced any poor performance scenario from its functionality. Review collected by and hosted on G2.com.

The system has enabled us to work on the data and make clear decisions based on the results. Our clients are happy since they can get services faster from a customized self-service portal. Review collected by and hosted on G2.com.

I have not faced any challenge that can delay service from this great product. The main challenge is the operation of Intradiem, it requires skilled manpower for successful operation. Review collected by and hosted on G2.com.

It enables us to automate most services, and our clients are delighted with that move. During counseling hours, when our clients are many the system helps in attending to their requests. Review collected by and hosted on G2.com.

I have not experienced any great challenges while working with this system. We serve our clients well and they are pleased with our guidance and counseling services. Review collected by and hosted on G2.com.

The ability to automate and schedule trainings is a very powerful feature for training Customer support reps.

It allows us to find the optimal time for training.

It helps the reps to prioritise on the most important tasks and manage everything effectively.

It's easy to use and train reps to use it and is very flexible in terms of its functionalities.

Also like the messaging feature helping improve collaboration between the team. Review collected by and hosted on G2.com.

It's a task to get a technical issue resolved because their support team is not very helpful at times though the response is quick.

Their reporting feature can also be improved by adding more filter and making it more sophisticated . Review collected by and hosted on G2.com.

The most helpful aspect of Intradiem is that it works with your phone and WFM software, finds time in between calls to effectively deliver training and other material to the reps. Increases employee engagement and reduces workload on the WFM team. Review collected by and hosted on G2.com.

Some of the GUI for the administrator could use some improvement. Review collected by and hosted on G2.com.