More visibility to agent functions and performance Review collected by and hosted on G2.com.

Support and ability for Intradiem to meet the needs of our business Review collected by and hosted on G2.com.

Great product, stable platform, and liked by both advocates and supervisors. Greatly improves adherance goals. Pleasure to work with and good support. Review collected by and hosted on G2.com.

Could use more functionality with newer telephony systems i.e. five9 Review collected by and hosted on G2.com.

Real time data, ease of use and understandability Review collected by and hosted on G2.com.

No dislikes - would like to see more frequent updates and a quality model built in. Review collected by and hosted on G2.com.

Assisting advocates optimize their time throughout the day as well as completing trainings when permitted. Review collected by and hosted on G2.com.

The training informatino should be added to their schedules as well. Review collected by and hosted on G2.com.

instant communication on a large scale for virtual work Review collected by and hosted on G2.com.

it can be tech tricky. the scorum tab and the todo dont always talk and theres many times that the trainigs need to be opened in chrome and not edge. consistancy with internets and not having to change tabs would be very helpful! Review collected by and hosted on G2.com.

I like the great support and response from Intradiem as they always respond quickly and provide great service in resolving issues quickly in a timely manner. Unlike some Vendors they always respond quickly and locate to resolve the issue or escalate as needed. Review collected by and hosted on G2.com.

Only thing is get two emails for each corespondance. Better than no responses, Review collected by and hosted on G2.com.

The ability to adjust schedules in real time based on volume Review collected by and hosted on G2.com.

I don't have enough experience yet to answer this question. Review collected by and hosted on G2.com.

I like the idea of the automation to help elevate some of our manual work. Unfortunately, rules become corrupt, and servers disconnect continuously so they aren’t dependable. Review collected by and hosted on G2.com.

I dislike the reports - they are not user friendly, and you cannot adjust the time zones. I don't like the fact that there isn’t a “select all” in the messaging so you can delete all messages instead of every single one individually. I also wish there was a way to skill an agent in the system to help the manual skilling for overtime. Review collected by and hosted on G2.com.

I love that Intradiem provides dynamic delivery of content to our customer service teams without impacting the business. We can design learning courses, deliver news & information, and provide up-to-the-minute updates to our agents without the need to pre-determine suspected availability based on the previous forecasting. The tool works with current service levels, staffing, and call volumes to determine opportunities to reduce staffing without impacting service levels. It's a win-win-win! Review collected by and hosted on G2.com.

Reporting accuracy can be a struggle. We often have to reference multiple reports to get complete & accurate information regarding completions and delivery attempts of assignments.

I would also like an opportunity to create file folders to organize content for easier future reference. Multiple departments in our organization use the tool, and we've had to get creative with naming conventions of the content & assignments to try to create some level of structure within the tool. It seems this would be something pretty standard though to include for organization.

Also would be nice to select multiple pre-defined groups for an assignment rule instead of needing to do so individually. Review collected by and hosted on G2.com.

This has been a great tool for assisting with taking call center agents off the phone to take shorter assignments. There have been a few glitches this year with assignment deliveries. However, the responses from the support team is very timely. Review collected by and hosted on G2.com.

Sometimes the issues resolve themselves so it is difficult to report to my leadership team why a situation happened.

I have not suggestion for improvements. I think the product provides great options for the contact center. Review collected by and hosted on G2.com.