Keeps everything organized and on time. Customer Support is responsive and attentive. Updates frequently come through the pipeline with new features.

Sometimes, getting approved updates included/activated in the app might take extra effort/time. Troubleshooting might get complicated at times.

One thing we were working on was a delay on Intradiem launch at the start of shifts so it could accommodate the internet connectivity handshake for auto-launch. After some deliberation and testing, it was approved and implemented successfully for associates: this greatly benefits every user, as to not worry that Intradiem it's not there during their shift.

I like how it saves time by moving the break and lunch time. I also like how it forecasts and plans prep time and courses to be taken. Managers have fewer things to do as Intradeim takes care of all the exceptions. The team has been really helpful and gave us a lot of job aids that would assist advisors and leaders.

Always being alert to read the notifications to avoid missing out on the opportunity.

Less work for team managers and workforce staff.

Assisting advocates optimize their time throughout the day as well as completing trainings when permitted.

The training information should be added to their schedules as well.

time management

I love that it helps my team stay on track even when I cannot monitor them.

It doesn't always update in WFO as it should and exceptions still have to be submitted in some cases.

It helps keep my advocates on track by notifying them of long hold, ACW, and call times. It ensures we get our CBTs completed on time.

I like the schedule accuracy as it keeps me on schedule.

I do not like that it sends an email to supervisor when I fail to sign in.

It helps me stay on task for meetings, breaks and lunches.

I like that Intradiem is forever adapting to the rapid change of today's technology. It's easy to use and has a lot of features.

I don't have anything I dislike but there's always room for growth.

To make the proper changes for breaks

The ability to adjust schedules in real time based on volume

I don't have enough experience yet to answer this question.

Reducing unproductive time, increasing productivity, increasing engagement especially as it relates to moving breaks and pushing courses.

It does a great job at scheduling and alerting advocates to different tasks that they have time to complete. It also has made getting trainings done a breeze. There are some glitches but nothing that hinders usability. The training really helps but I think additional tips and resources specific to organization and role would be useful.

There are the glitches that may alert an advocate and then immediately alert them to go back to their original task. It also is hard to get in the system if there is an administrative issue with registration the app. It can also be cheated by advocates who may not mark tasks complete so they can continue to get alerts for offphone work.

Managing training and service level can be difficult with all the other tasks team leaders have to complete. It can be difficult to watch for advocates to be in certain auxs to have them do something like a training or go into coaching. Intradiem does this for us and it makes scheduling and adhering to SL expectations really easy.

I like how Intradiem alleviates some of the manual work we need to do which allows us to focus on other things. I'm a big proponent of using technology to make our jobs more efficient, Intradiem helps us do just that.

I wish there were more customizable capabilities within Intradiem, particularly in setting up assignments. Some of the ways we filter out targeted recipients of Intradiem alerts are very cumbersome and time consuming.

The biggest benefit in using Intradiem is its ability to plot assignments, breaks and lunches etc... on the employees' schedule. This could be a very time consuming task especially within a big contact center. Intradiem helps us save so much time with this.

It helps to keep track of tasks when you are managing a remote team

I haven't found a down side yet. I use it daily

I am able to see when an employee has time available for meetings and or coachings