--- title: InTouch CRM Reviews meta_title: 'InTouch CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how InTouch CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 18 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # InTouch CRM Reviews **Vendor:** InTouchCRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 18 ## About InTouch CRM Reading code is hard! Figstack helps you interpret the details so you can focus on building what matters ## InTouch CRM Pros & Cons **What users like:** - Users value the **collaborative efforts** in InTouch CRM, enhancing teamwork and overall workflow efficiency. (1 reviews) - Users love the **ease of use** of InTouch CRM, making collaboration simple and effective. (1 reviews) **What users dislike:** - Users often experience **slow loading** times in InTouch CRM, which can hinder their workflow and productivity. (1 reviews) - Users experience **slow performance** during the implementation of new programs, hindering efficiency and productivity. (1 reviews) ## InTouch CRM Reviews ### 1. Simplifies Sales and Marketing Activities **Rating:** 5.0/5.0 stars **Reviewed by:** Sajawal Z. | Sales Attendant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about InTouch CRM?** I like how easy InTouch CRM is to use and how it brings contacts, sales, and marketing into one simple system. The automation and clear pipeline view save me time and make managing customers much more efficient. The automation saves me time by handling routine tasks like follow-ups and reminders, so I don't miss opportunities. The pipeline view gives me a clear snapshot of where each deal stands, making it easier to prioritize and close deals faster. I also appreciate how easy the initial setup was. **What do you dislike about InTouch CRM?** Some features feel a bit limited compared to larger CRMs and customization options can be restrictive. The interface could also be more modern and reporting tools could offer deeper insights. **What problems is InTouch CRM solving and how is that benefiting you?** I use InTouch CRM to manage customer relationships, track leads, and organize sales activities. It helps me store contact details, monitor deals, automate marketing tasks, and keeps everything—sales, communication, and marketing—in one place, improving efficiency. Automation reduces manual work and gives better visibility into my sales pipeline. ### 2. Best Marketing tool with CRM Features Loaded **Rating:** 4.5/5.0 stars **Reviewed by:** Kumar A. | Academic Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about InTouch CRM?** We are looking for a tool that has the best marketing features available like auto-mail, SMS, notifications, Theme based updates, etc., and our team of sales and marketing should track the communications made so far with the customers for the best proposal of our products. InTouch CRM has equipped with such features, and all the communications can be easily tracked with the system pertaining to the customers. Users can add the customer details and the products they needed and design automatically proposed the notifications at the scheduled time. The schedule can be customizable and as per the business requirements. Its intereconnectibity with salesforce, lead autmation and social media integration for 360 degree customer orientation. **What do you dislike about InTouch CRM?** The data entry field is somehow very long, and attributes are also very high. The user is not able to delete the data box he is not used to but only can inactive the same. On the dashboard, it shows the display as Inactive, and for the entries, the user needs to scroll down the screen to find the exact entry where he has to make it. The support system can also be equipped with Ticket System so that all the issues can be store together and can be tracked easily. Mobile version is not set as per the screen, and there is sometime sync issue faced in social media integration. **Recommendations to others considering InTouch CRM:** For managing marketing tools like auto-notifications, emails, customization themes, etc., and interrelated the CRM database with it, this tool is the best choice. **What problems is InTouch CRM solving and how is that benefiting you?** We have a massive database of customers, and we need regular marketing emails and notifications required to be sent to every customer for the latest deals and offers. Our staff should be aware of the purchases made by the client so that accordingly the deal can be suggested. The customization mail is also our primary requirement which should be connected with the official theme of the mail. This CRM tool can create notifications and emails as per the user requirement and can be sent to the requisite customer based on purchase history. ### 3. InTouch CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about InTouch CRM?** Great software and easy-to-use system. Useful in follow-through and organization and managing a team. **What do you dislike about InTouch CRM?** There is nothing I can think of. I like using it. **Recommendations to others considering InTouch CRM:** If you are running a real estate firm and need a way to manage your business, track employees' follow-ups with clients, and have automation in follow-ups, don't hesitate to use this program. **What problems is InTouch CRM solving and how is that benefiting you?** Nothing system works perfectly well no hiccups ### 4. In touch with your customer audience. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizbath J. | Wordpress Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about InTouch CRM?** Intouch CRM is one of the best tool i have ever used. It is basically the aitomated tool which provide you the automated services regarding CRM related to your smal and large business. Moreover, the name of the tool is the assurance that you will be in touch with your customer audience. My business didn't responding much good before using this tool but know I am happy because I am leading my business targets by using this easiest tool. It is not wrong I say that its not a tool its a helper which helps you to make stronger your relationship with consumers. It has very nice and easy interface along with the many customization options. **What do you dislike about InTouch CRM?** Sometimes the tool gets stuck until you restart your device but I don't know why why this gonna happen it will makes you frustrated but this happens very rarley So, it is bearable. **What problems is InTouch CRM solving and how is that benefiting you?** Over all i am happy with the tool even i am still using this tool for my business and i recommend you all it's really a nice tool to use for your business i assure you will gonna like this tool. May someone else starts using this tool due to me and it will helps for their business. ### 5. IntouchCRM review **Rating:** 5.0/5.0 stars **Reviewed by:** Maria D. | Reiki Master, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2019 **What do you like best about InTouch CRM?** This CRM keeps me literally "In touch" with my clients every month, holidays, birthdays, anniversaries, etc with just a quick click. I love how easy it is to set up groups so I can tag certain clients so they receive the appropriate email. **What do you dislike about InTouch CRM?** I have a hard time with the program when I use my MAC, whichI use 98% of the time. It does freeze up a bit when I use the MAC and I have to shut down and start over. It is a little frustrating. **Recommendations to others considering InTouch CRM:** I highly recommend this software if you are looking for something easy to use. **What problems is InTouch CRM solving and how is that benefiting you?** InTouch helps me stay in touch with clients through setting up groups then campaigns. I do not have to think to send pertinent info it does it all for me. It also reminds me to call my clients which I find helpful as well. ### 6. InTouch CRM is easy to use and helps me to stay in touch with my clients and prospects. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria J. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about InTouch CRM?** I love that I can set up groups and campaigns attached to each group. I can market for up to a year in less than 10 minutes. I also love the reminders that alerted to daily. I like how I can add members to the same family and add birthdays and anniversaries. **What do you dislike about InTouch CRM?** I sometimes have issues when I use my MAC it freezes up. When I use my desk top I do not have this issue. **Recommendations to others considering InTouch CRM:** If you are looking for a CRM that is easy and efficient I highly recommend InTouch CRM. It makes keeping in touch with your clients so efficient. **What problems is InTouch CRM solving and how is that benefiting you?** I reach out to my clients and prospects on a consistent basis. I am solving the issue of keeping in touch with prospects and clients . I wouldn't have time to call or send individual emails. This CRM does it all for me. ### 7. Multi functional suite, very helpful for Real estate professional **Rating:** 4.5/5.0 stars **Reviewed by:** Veronika K. | Broker, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about InTouch CRM?** Email campaigns that you can setup to stay in touch with your sphere of influence are awesome. I also am pleased with the ability to post listings (mine or other agents in my office) directly to social media before hosting open houses. Keeping Blogs active on my website is also great. Ability to set up Mail campaigns and customize them, eddm option, connection Market Leader are all great features. **What do you dislike about InTouch CRM?** Lack of link between MLS contacts and in-Touch database contacts. would be nice to keep them in-sync. Contact import process is very slow, should be much faster **What problems is InTouch CRM solving and how is that benefiting you?** The main function of in-Touch for me is to keep in constant contact with my Sphere of influence. Holiday email campaigns, market updates, anniversary and birthdays greetings, follow-ups with former and recent clients are so much easier with in-Touch. ## InTouch CRM Discussions - [What is InTouch CRM used for?](https://www.g2.com/discussions/what-is-intouch-crm-used-for) - [Where can I get any trial video?](https://www.g2.com/discussions/where-can-i-get-any-trial-video) - 1 upvote - [IS there a work around for MAC users with the glitch of it freezing?](https://www.g2.com/discussions/is-there-a-work-around-for-mac-users-with-the-glitch-of-it-freezing) - 1 upvote - [View InTouch CRM pricing details and edition comparison](https://www.g2.com/products/intouch-crm/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A40%3A14+-0500&secure%5Bsession_id%5D=8e261bf8-96e1-4d30-8ba3-78ada918de26&secure%5Btoken%5D=9e7e6545048fa4adbf30f47014680e10622005135620fb74f2981ad558aa38ce&format=llm_user) ## InTouch CRM Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## InTouch CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting - Campaign Management - Workflow Management - Template Management **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising - Drip Campaigns - Multi-Campaign **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top InTouch CRM Alternatives - [Kylas Sales CRM](https://www.g2.com/products/kylas-sales-crm/reviews) - 4.7/5.0 (529 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (769 reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - 4.1/5.0 (3,026 reviews)