![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. LinkedIn Trainer ¦ LinkedIn Coach ¦ Delivering LinkedIn Training Professional Training & Coaching Small-Business (50 or fewer emp.) 5/29/2013 "Award-winning integrated CRM for smaller businesses" 4/5 What do you like best about InTouch CRM? intouchcrm provides such a breadth of function it's like 8 apps in one. email marketing is the core (including multi-steps auto-responders), forms for website capture, polls and surveys, SMS marketing, mailmerge and labels for direct mail, sales contact management, sales pipeline management, billing management, helpdesk, social media as well. - Email Marketing is really strong. - Office based sales people will find it easy to use. - Single View of Customer is really powerful to support sales. - Support is excellent too, from the UK Headquarters. This really is multi-touch, multi-media, multi-channel, marketing and sales for a less than £20 per user per month. Review collected by and hosted on G2.com. What do you dislike about InTouch CRM? Individual parts of the system may not have the richness of dedicated point-solutions. Some integrations are not there yet. It doesn't handle social as fully as some dedicated systems. All CRMs involve compromise. Review collected by and hosted on G2.com. Recommendations to others considering InTouch CRM: If you run a smaller business with 3-30 CRM system users and need an easy to use crm with good function from one end to the other of your marketing and sales and customer service processes then put intouchcrm on your shortlist. Talk to the team in Weston-super-Mare in the UK about what you want to achieve and let them suggest ways that intouchcrm can handle it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 18 reviewers think of InTouch CRM 4.1 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/intouch-crm/reviews)