-Userfriendly with an accessible interface

-Convenient chat features, especially during COVID-19 for patient communication

-Newsletter customization is effective and straightforward

Overall, we have been very happy with Intiveo, from back when it was called EasyMarkit! Review collected by and hosted on G2.com.

There are no particular downsides, but sometimes the wait times on calls are long and sending a ticket in takes a while to receive a response. I usually call for some urgent matters (mostly newsletter related). The program is unfortunately not compatible for Paradigm (through no fault on Intiveo's end), which makes using some of the features difficult. We use a different program for our forms, but it would be helpful in the future if forms are integrated with Paradigm so we don't have to manually download and upload them. Review collected by and hosted on G2.com.

Intiveo is wonderful for saving us countless hours of calling patients with reminders. It is also a great platform for receiving patient feedback and determining ways we can improve. Review collected by and hosted on G2.com.

We have not found any downfalls of using Intiveo! Review collected by and hosted on G2.com.

organized

easy to use & navigate

great customer service

no hiccups Review collected by and hosted on G2.com.

none so far ! we have been very satisfied with our service Review collected by and hosted on G2.com.

We love that we can customize our messages to our Oral surgery instruction and also communicate back and forth with the patients regarding their care. Review collected by and hosted on G2.com.

Absolutely nothing. We are so happy that we finally found software that will work with a specialty office. Review collected by and hosted on G2.com.

Since integrating Intiveo into our practice we are getting a higher rate of appointment confirmations and it is so much easier to communicate with patients now. Most people do not answer their phones or check voice mail messages so the text system has improved our ability to connect with patients in a very timely manner. Review collected by and hosted on G2.com.

One thing is that we can only add so much in a text message. Sometimes we need just a little more but are limited in the number of charcters. Review collected by and hosted on G2.com.

I'm always up to date on who is confirmed on my schedule and who did not answer so I can call to confirm Review collected by and hosted on G2.com.

Sometimes when I log in it rejects me and I have to close it and do it again Review collected by and hosted on G2.com.

I love Intiveo's customer support and customizable product. Review collected by and hosted on G2.com.

I wish you could filter the messages by the user who sent them. I also would like if the notes were automatically input into the patient's EMR in our software. Review collected by and hosted on G2.com.

Confirmations are done automatically, computerized health questionnaires, automatic reminders. Review collected by and hosted on G2.com.

That it is impossible for us to manually send the health questionnaire. Review collected by and hosted on G2.com.

Thatintiveo is customizable. That's very helfull Review collected by and hosted on G2.com.

The frequent updates makes things harder to find Review collected by and hosted on G2.com.

Very reliable & friendly customer service Review collected by and hosted on G2.com.

More customization with messaging clients.

for the chat feature, it would be nice to customize the automated response to clients. Review collected by and hosted on G2.com.