# Intiveo Reviews **Vendor:** Intiveo **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.8/5.0 **Total Reviews:** 31 ## About Intiveo Intiveo's patient engagement software is designed to empower dental practices to enhance the patient experience. We facilitate open communication, reduce no-shows and cancellations, boost staff productivity, and increase revenue growth. Our platform improves patient engagement and loyalty through two-way chat, recall reminders, quality improvement surveys, and online review management tools. With comprehensive integrations across major PMS systems, Intiveo streamlines front-office workflows, centralizing patient engagement and communication management. Our dedicated team of experts offers personalized onboarding and ongoing support for seamless launch and scalability as your practice grows. Intiveo serves over 15,000 dental practices across North America, helping them improve their patients’ experience, streamline operations, and drive revenue growth while improving staff morale. Experience the Intiveo advantage – where dental practices flourish, and patients look forward to their visits with confidence and clarity. ## Intiveo Pros & Cons **What users like:** - Users value the **ease of use** with Intiveo, enabling quick and efficient access to results. (1 reviews) **What users dislike:** - Users are frustrated by the **long waiting times** to access voicemails, impacting their communication efficiency. (1 reviews) - Users express frustration with **poor call functionality** , having to wait until 7 am to access voicemails. (1 reviews) - Users express frustration with **unreliable communication** , having to wait until 7am for voicemails availability. (1 reviews) ## Intiveo Reviews ### 1. Very reliable and 100 %accurate when it come to verify cancel apts. love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Intiveo?** I get the exact results at the same time that i check. ease of use **What do you dislike about Intiveo?** that i got to wait until 7am to check voice mails **What problems is Intiveo solving and how is that benefiting you?** when I verify with patients there cancellations. ### 2. Streamlined Patient Management, Exceptional Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Dr. Hamza T. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Intiveo?** What I like best about Intiveo is how seamlessly it integrates with our patient management software. It automates appointment reminders and follow-ups, which saves me and my staff a lot of time. Plus, the user-friendly interface makes it easy for us to ensure that our patients have a smooth and pleasant experience from their very first visit. **What do you dislike about Intiveo?** The one thing I dislike about Intiveo is that it sometimes has limited customization options for automated messages, which can make them feel a bit generic. A bit more flexibility in tailoring communications would be great. **What problems is Intiveo solving and how is that benefiting you?** Intiveo is solving several problems, including reducing no-shows by automating appointment reminders and follow-ups. It's also streamlining patient communication, making it easier to manage schedules and keep track of patient interactions. This benefits me by saving time, improving patient retention, and allowing me to focus more on providing quality dental care rather than administrative tasks. ### 3. It is a great software to handle patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Katherin M. | General Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Intiveo?** I like that is easy to use and created for people like me, specifically for dentists. **What do you dislike about Intiveo?** It is a platform that is missing some things but is really helpful to have for my customers as well. I can handle them properly and give them a good service. **What problems is Intiveo solving and how is that benefiting you?** to have all my patients list there and having the necessary treatments. ### 4. Conciliatory! **Rating:** 4.0/5.0 stars **Reviewed by:** Biswayan B. | upGrad, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Intiveo?** Information gathering and patient communication are made simple. In this way we can get information from patients, allowing them to give us their insurance card and any other information we want. **What do you dislike about Intiveo?** The fact that you scroll down to view the unread messages annoys me. It would be preferable if such messages appeared at the top as they did before to intevio's modifications. **What problems is Intiveo solving and how is that benefiting you?** Before Intevio, using the phone required a lot of time. We may now finish other projects that we had postponed till we had more time. ### 5. Helps work go smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Deanne M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Intiveo?** We used to have to call all our patients and tie up our phones for hours. Now our patients get texted and we only have to take incoming calls. **What do you dislike about Intiveo?** There really isn't anything I dislike except I wish we would have started sooner. **What problems is Intiveo solving and how is that benefiting you?** It was very time consuming on the phone before intiveo. Now we have the time to complete other tasks that were previously put off until we had the time. ### 6. Intiveo makes my life so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Intiveo?** Intiveo integrates with our practice management software. We can send new patient paperwork, forms, texts, reminders, surveys, and more directly to our patients. It functions automatically and saves us so much time! **What do you dislike about Intiveo?** This is a hard one. Currently, the platform does not accept images via text, but they are working on adding this feature. Customer support is fast and helpful. **What problems is Intiveo solving and how is that benefiting you?** Intiveo allows us to have patients complete their intake paperwork before coming into the office. This makes patients happy and saves so much time. We utilize the chat feature for so many things! Ex: appointment reminders, last minute opening offerings, balances due, insurance estimates, and more! **Official Response from Marilyn Yeo:** > Hey Kristen! Thank you so much for your stellar review—it genuinely warms our hearts. You'll be happy to hear that Intiveo can now receive images via MMS/text/chat! ### 7. Convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Intiveo?** Easy to communicate with patients and get information. Like that we can receive pictures now so that patients can send their insuance card to us and other information that we need from them. **What do you dislike about Intiveo?** I do not like that we have to scroll down to see the unread messages. It would be better for those messages to show at the top like before the changes to Intiveo occured. **What problems is Intiveo solving and how is that benefiting you?** Helps us out with confirming appointments with patients and save us time from calling or emailing them. Also, it helps us get all the information we need from our patients prior to their appointments. ### 8. Very happy **Rating:** 5.0/5.0 stars **Reviewed by:** patricia b. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Intiveo?** Intiveo is a very user-friendly platform. It has changed the hours spent by my staff calling and calling and calling our patients to confirm. **What do you dislike about Intiveo?** Hard to get ahold of an actual person to discuss needs, and access help. Tickets are created, and communication is thru the tickets. **What problems is Intiveo solving and how is that benefiting you?** no shows , short notice cancellations. ### 9. TREATMENT COORDINATOR/MARKETING **Rating:** 5.0/5.0 stars **Reviewed by:** Nita R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Intiveo?** It makes communicating with patients so much easier! Various options to choose from and it helps encourages confirmations. You can also copy and paste messages which saves time. **What do you dislike about Intiveo?** We haven't run into any problems at this time. Nothing negative to say about the product! **What problems is Intiveo solving and how is that benefiting you?** It has given more options in regards to communicating with the patient. they have access to speak with us i na timely manner and fill out paperwork online with the link we provide them in their message. ### 10. powerful communications tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Intiveo?** bridges into our PMS seamlessly. The most unique and powerful feature is the appt type based messaging, **What do you dislike about Intiveo?** Expensive - its pricey for the amount of stuff it does for us -- it can do a lot more but like most software we only use a small part of its full capability. **What problems is Intiveo solving and how is that benefiting you?** almost eliminates reminder calls gives out post op instructions and pre op instructions and covid screen forms ### 11. Evolving dental practice patient management system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** -Userfriendly with an accessible interface -Convenient chat features, especially during COVID-19 for patient communication -Newsletter customization is effective and straightforward Overall, we have been very happy with Intiveo, from back when it was called EasyMarkit! **What do you dislike about Intiveo?** There are no particular downsides, but sometimes the wait times on calls are long and sending a ticket in takes a while to receive a response. I usually call for some urgent matters (mostly newsletter related). The program is unfortunately not compatible for Paradigm (through no fault on Intiveo's end), which makes using some of the features difficult. We use a different program for our forms, but it would be helpful in the future if forms are integrated with Paradigm so we don't have to manually download and upload them. **What problems is Intiveo solving and how is that benefiting you?** -Patient communication through the text feature -Mass newsletters that can be sent to patients (with customization capabilities) -Back-up for patient schedule for when Paradigm sometimes fails ### 12. Intiveo changed us so much for the better! **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie C. | Clinic Supervisor - Patient Services & Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** Intiveo is wonderful for saving us countless hours of calling patients with reminders. It is also a great platform for receiving patient feedback and determining ways we can improve. **What do you dislike about Intiveo?** We have not found any downfalls of using Intiveo! **What problems is Intiveo solving and how is that benefiting you?** The rate of our no show or failed appointments reduced significantly using Intiveo. Also, in the past we were using a paper survey in the waiting room and it was not effective. We are now easily able to run monthly reports and quickly see the patient concerns as well as positive feedback. We also receive instant notifications if there is a negative survey so that we can promptly follow up with the patient. ### 13. Intiveo has worked effectively in our dental practice for the last 5 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Intiveo?** organized easy to use & navigate great customer service no hiccups **What do you dislike about Intiveo?** none so far ! we have been very satisfied with our service **What problems is Intiveo solving and how is that benefiting you?** Saves time with not having to email or call patients to remind them of upcoming appointments ### 14. Best confirmation system for Specialty office **Rating:** 5.0/5.0 stars **Reviewed by:** paula r. | Treatment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** We love that we can customize our messages to our Oral surgery instruction and also communicate back and forth with the patients regarding their care. **What do you dislike about Intiveo?** Absolutely nothing. We are so happy that we finally found software that will work with a specialty office. **What problems is Intiveo solving and how is that benefiting you?** We can now customize our detailed pre/post-op instructions, which have decreased our patient calls with questions and allowed us to focus on other tasks in the office. ### 15. Streamlined our practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Intiveo?** Since integrating Intiveo into our practice we are getting a higher rate of appointment confirmations and it is so much easier to communicate with patients now. Most people do not answer their phones or check voice mail messages so the text system has improved our ability to connect with patients in a very timely manner. **What do you dislike about Intiveo?** One thing is that we can only add so much in a text message. Sometimes we need just a little more but are limited in the number of charcters. **What problems is Intiveo solving and how is that benefiting you?** The only issues we have had so far is not remembering how to update texts. ### 16. I love knowing what patients cancelled so I can keep the schedule full **Rating:** 4.0/5.0 stars **Reviewed by:** Brenda E. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** I'm always up to date on who is confirmed on my schedule and who did not answer so I can call to confirm **What do you dislike about Intiveo?** Sometimes when I log in it rejects me and I have to close it and do it again **What problems is Intiveo solving and how is that benefiting you?** It helps me with less failed appointments ### 17. Very good customer support through phone and email. Very knowledgeable staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah T. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Intiveo?** I love Intiveo's customer support and customizable product. **What do you dislike about Intiveo?** I wish you could filter the messages by the user who sent them. I also would like if the notes were automatically input into the patient's EMR in our software. **What problems is Intiveo solving and how is that benefiting you?** Intiveo helps us send automated customized instruction to patients to ensure nothing is missed prior to an appiontment. It also documents a record of what we told patients to reference in the future as needed. ### 18. Great addition to our clinic! **Rating:** 5.0/5.0 stars **Reviewed by:** Marie-Eve G. | Coordonnatrice de la clinique, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** Confirmations are done automatically, computerized health questionnaires, automatic reminders. **What do you dislike about Intiveo?** That it is impossible for us to manually send the health questionnaire. **What problems is Intiveo solving and how is that benefiting you?** The time spent by the assistants making confirmations. ### 19. Amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** elias m. | dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** Thatintiveo is customizable. That's very helfull **What do you dislike about Intiveo?** The frequent updates makes things harder to find **What problems is Intiveo solving and how is that benefiting you?** Intiveo is helping me solve the way to get moew reviews from client and confirming the patients ### 20. Reliable & Efficient Communication Software **Rating:** 5.0/5.0 stars **Reviewed by:** Zeid R. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** Very reliable & friendly customer service **What do you dislike about Intiveo?** More customization with messaging clients. for the chat feature, it would be nice to customize the automated response to clients. **What problems is Intiveo solving and how is that benefiting you?** Patient reminders prior to appointment ### 21. Intiveo is quick to support our business's changing needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** The Intiveo team is proactive in recognizing services that can offer us value. They are excellent communicators and quick to respond when pressing matters arise. **What do you dislike about Intiveo?** It would be helpful to make universal message changes at once, rather than at the individual level. Intiveo helps us do this manually at this time. **What problems is Intiveo solving and how is that benefiting you?** Streamlining patient check-in. Mass notifications. Surveying patients. All instrumental to practice management. ### 22. Makes life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** Makes life easier for our front staff. Less phone calls to make and we love the chat feature. **What do you dislike about Intiveo?** Nothing. It is a very easy system to use. **What problems is Intiveo solving and how is that benefiting you?** It is saving our staff time. Instead of making a lot of phone calls to confirm patients, they are able to work on their other tasks. We also seem to have less cancellations. ### 23. Reliable and recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Intiveo?** Intiveo consistently performs as promissed **What do you dislike about Intiveo?** The add-on services are an additional cost **What problems is Intiveo solving and how is that benefiting you?** Intiveo saves our staff time and energy with patient reminders. The reports are also helpful in accessing who we need to contact. ### 24. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** The versatility of what we can do with Intiveo **What do you dislike about Intiveo?** Love using Intiveo, nothing we haven't liked so far. **What problems is Intiveo solving and how is that benefiting you?** Less no shows and cancellations ### 25. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Intiveo?** How easy and fast communication with patients **What do you dislike about Intiveo?** So far there is no issue with the service will need to use more to say **What problems is Intiveo solving and how is that benefiting you?** Contacting patients and scheduling appointments made easier ### 26. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Intiveo?** The ability to text patients. Keeps a record of when patients were contacted **What do you dislike about Intiveo?** Slow to update patients contact information **What problems is Intiveo solving and how is that benefiting you?** We no longer need someone to confirm patients. ### 27. Easy to use patient communication system **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline M. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Intiveo?** You can customize your texts, emails and voice messages to patients. Adding a lot of details has helped patients with what appointment they have and at what office. You can also see when a patient received their text, email or voice memo and create as many reminders as you need! Their customer service is also great! They help you out as soon as possible and show you how to fix issues in the future. **What do you dislike about Intiveo?** You can only texts patients and patients only. If you have to text a "parent," you have to add them in as a patient. **What problems is Intiveo solving and how is that benefiting you?** We had issues in the past with patients showing up to the wrong office for their appointment. The text and email reminders have allowed us to put our directions on there! Most of our patients are older, which makes it harder for them to text. They really like the voice memos and those have helped them remember their appointments. ### 28. EasyMarkit is a great option for your office! **Rating:** 3.5/5.0 stars **Reviewed by:** Kimberly E. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Intiveo?** The ability to call cell phones and text patients, along with the flexibility to modify settings and messages makes this a great option for your practice. **What do you dislike about Intiveo?** If you have entered a phone number as "home" and it's actually a cell, EasyMarkit can't differentiate between the two, so it won't send a text, it will only call the number. You must make sure the phone numbers are properly identified. Solutionreach CAN make the distinction, and this is what was so confusing to me, as when I brought this to the attention of EasyMarkit, they claim that this distinction cannot be made. However, I have experience with Solutionreach for years, and know that they do indeed make the distinction. It's a minor issue, but is annoying. Also, if a patient is sent a confirmation text and doesn't respond right away, and another text is sent which may not be a confirmation text, and then the patient responds "C" to confirm after the second text, it doesn't understand that the patient was responding to the confirmation text and sends a text telling the patient it didn't understand the response. It's a bit confusing for the patient. **What problems is Intiveo solving and how is that benefiting you?** We've had a few quirks with the recall system, but have been able to resolve things for the most part. Patients really enjoy being able to text us. ### 29. I love EasyMarkit! **Rating:** 5.0/5.0 stars **Reviewed by:** Rose K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Intiveo?** Not having to call patient's to confirm appointments is the best! Another favorite feature is the email and text blasts. When a tree knocked out our phone service one afternoon, what a blessing it was to contact ALL of our patients via email/text to make them aware of the problem. We were able to continue functioning as a normal office under these awful circumstances. Lastly, perhaps my all-time favorite perk of EasyMarkIt is their customer service. Their team is professional, knowledgeable, and just delightful to work with! They truly have compiled an A+ team of employees representing the company! **What do you dislike about Intiveo?** I can't utilize some of the features without calling tech support. Luckily they are always extremely helpful in walking me through what I am trying to accomplish... I **Recommendations to others considering Intiveo:** If you are debating purchasing this product, do not hesitate! It is one of the greatest business decisions we've ever made :) **What problems is Intiveo solving and how is that benefiting you?** The confirmation process that is in place has made it virtually impossible for "screw-ups" with the schedule. We have fewer no-shows and less confusion all around. ### 30. Patient's Love Text Messages! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Ajay G. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Intiveo?** I love the text message feature. I have noticed more patients confirming their appointments, because with one simple reply we know they are coming, instead of them finding a good time to call. **What do you dislike about Intiveo?** I did have some complaints about the quality of the messages being left on patients voicemail. However, I have just learnt that we can now record our own messages, which is great! **What problems is Intiveo solving and how is that benefiting you?** Patient's are confirming more frequently and showing up to the appointments because they now have it directly on their phone through text or email, when their appointments are instead of repeatedly calling the office to double check the time. ### 31. Easy Markit Is Great For Patient Relations **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Intiveo?** We love the fact that we can customize our patient messages! Patients are used to their providers and staff at their health care offices; they like knowing who their talking with or communicating with. Easy Markit realizes this and helps keep your patients happy as well as your office. **What do you dislike about Intiveo?** We have been happy with their service! The initial messaging may be a lot for your patient base at first but your patients just need to read their messages or listen to their messages and follow any prompts to customize which messages they prefer to receive example: voicemail; text or e-mail. **What problems is Intiveo solving and how is that benefiting you?** Patients saying they did not get our messages; Easy Markit tracks messages going out and you can see if patients listened to their messages. It's helped reduce no shows for appointments! - [View Intiveo pricing details and edition comparison](https://www.g2.com/products/intiveo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+08%3A14%3A15+-0500&secure%5Bsession_id%5D=b27653c1-55ac-4189-bc98-7d9e4b8eccf1&secure%5Btoken%5D=dab9bd3eca3caa6ee2df99681bf5300041c0e39852f4fdace585e09a712019cf&format=llm_user) ## Intiveo Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Data Management** - EHR Integration - Referral Insight - Referral Database - Data Sharing **Patient Convenience ** - Form Workflow - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Visibility** - Scheduler - Source Tracking - Referral Tracking **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Generative AI** - AI Text Summarization ## Top Intiveo Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,957 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)