# Best UCaaS Platforms with CCaaS Option Capabilities

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 227

### Category Stats (Aug 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,900+ Authentic Reviews
- 227+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=1332029)

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Dialaxy.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=dialaxy)

**Sponsored**

### Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-08-06T22%3A20%3A02Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%2Ff%2Fccaas-option%3Fopen_modal_url%3D%252Fproducts%252Fintermedia-unite%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fucaas-platforms%25252Ff%25252Fccaas-option%2526source%253Dcategory&secure%5Btoken%5D=25e5fc54e5f801bd63932ac178261785936b23659b521e564da60ef27f02e67f&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fcloud-based-phone-system%2F%3Futm_source%3DG2&secure%5Burl_type%5D=custom_url)

### [Nextiva](https://www.g2.com/products/nextiva/reviews)

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,574

#### How Do G2 Users Rate Nextiva?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.5/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.1/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Nextiva?

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup.
- Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support.
- Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless.
- Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process.
- Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process.

##### Cons

- Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams.
- Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform.
- Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines.
- Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively.
- Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management.

#### What Are Recent G2 Reviews of Nextiva?

**["Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"](https://www.g2.com/survey_responses/nextiva-review-10872941)**

**Rating:** 5.0/5.0 stars

_— Terri M._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-10872941)

**["User-Friendly Phone System with Reliable Call Quality and Great Support"](https://www.g2.com/survey_responses/nextiva-review-13214493)**

**Rating:** 4.5/5.0 stars

_— Taryn N._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-13214493)

#### What Are G2 Users Discussing About Nextiva?

- [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments
- [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments
- [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments

### [8x8 Work](https://www.g2.com/pt/products/8x8-work/reviews)

8x8 Work – Sistema de Telefone Empresarial + VoIP, Vídeo e Mensagens em Um Aplicativo 8x8 Work é um sistema de telefone empresarial moderno que unifica chamadas VoIP, videoconferências e mensagens de equipe em uma plataforma segura e confiável. Desenvolvido para o ambiente de trabalho híbrido de hoje, o 8x8 Work ajuda as empresas a simplificar a comunicação, aumentar a produtividade e reduzir a complexidade de TI. É mais do que apenas uma solução UCaaS — o 8x8 Work é seu ponto de entrada na Plataforma 8x8 para CX, oferecendo a flexibilidade de escalar da colaboração interna para o engajamento completo do cliente com voz, vídeo, chat e APIs — tudo em uma plataforma integrada. Principais Razões para Escolher o 8x8 Work Comunicações em Nuvem Tudo-em-Um: Substitua ferramentas separadas de telefone, vídeo e mensagens por uma solução unificada. VoIP de Nível Empresarial: Cobertura global de voz em mais de 55 países, qualidade de chamada em HD e um SLA de 99,999% de tempo de atividade. Reuniões e Mensagens com IA: Hospede reuniões de vídeo seguras com resumos inteligentes, transcrição ao vivo e chat integrado. Administração e Relatórios Integrados: Painel de controle centralizado para gerenciar usuários, roteamento de chamadas, análises e permissões. Segurança e Conformidade Confiáveis: SOC 2, ISO 27001, pronto para HIPAA — seguro por design, não por adição. Escalável para Centro de Contato: Expanda sem problemas para incluir o centro de contato, CPaaS e capacidades de IA da 8x8 quando estiver pronto. Recursos que Impulsionam a Produtividade Sistema de Telefone Empresarial: PBX baseado em nuvem com correio de voz, atendimento automático, filas de chamadas, portabilidade de número e SMS/MMS empresarial. Videoconferência: Realize reuniões de vídeo seguras e de alta qualidade com até 500 participantes — sem necessidade de downloads. Mensagens de Equipe: Crie salas de chat, compartilhe arquivos, fixe mensagens importantes e colabore em tempo real. Acesso Móvel + Desktop: Use um aplicativo em todos os dispositivos — Windows, Mac, iOS, Android e web. Análises Integradas: Obtenha visibilidade em tempo real sobre uso, qualidade de chamadas e desempenho da equipe com painéis visuais. Mais de 40 Integrações: Conecte-se facilmente com Salesforce, Microsoft Teams, Google Workspace, Zendesk e mais. Aprimoramentos com IA: Use transcrição inteligente, resumos em reuniões e detecção de palavras-chave para trabalhar de forma mais inteligente. O Poder por Trás do 8x8 Work Com mais de 300 patentes e décadas de liderança em comunicações em nuvem, a 8x8 ajuda as empresas a simplificar a TI, melhorar a experiência do funcionário e acelerar o engajamento do cliente. O 8x8 Work é a escolha confiável para empresas que buscam modernizar as comunicações e se preparar para o que vem a seguir.

**Average Rating:** 4.2/5.0

**Total Reviews:** 896

#### How Do G2 Users Rate 8x8 Work?

- **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 8.9/10)
- **Flexibilidade de locação:** 8.3/10 (Category avg: 8.8/10)
- **Videoconferência:** 8.0/10 (Category avg: 8.8/10)
- **VoIP nativo:** 8.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind 8x8 Work?

- **Vendedor:** [8x8](https://www.g2.com/pt/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Website da Empresa:** www.8x8.com
- **Ano de Fundação:** 1987
- **Localização da Sede:** San Jose, CA
- **Twitter:** @8x8  
11,056 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, Gerente de Escritório
- **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About 8x8 Work?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **facilidade de uso** do 8x8 Work, tornando a comunicação diária eficiente e direta.
- Os usuários valorizam as **capacidades de comunicação fácil** do 8x8 Work, permitindo chamadas sem interrupções em qualquer lugar através da integração com dispositivos.
- Os usuários elogiam a **confiabilidade** do 8x8 Work, observando um tempo de inatividade mínimo e uma excelente qualidade geral de serviço.
- Os usuários valorizam o **atendimento ao cliente rápido e eficiente** , passando facilmente de chatbots para representantes ao vivo.
- Os usuários apreciam a **plataforma de comunicação tudo-em-um** do 8x8 Work, simplificando a colaboração remota e o gerenciamento de chamadas.

##### Cons

- Os usuários acham o **tempo de resposta lento do suporte ao cliente** frustrante, afetando sua experiência geral e a resolução de problemas.
- Os usuários frequentemente enfrentam **suporte ao cliente lento** , levando à frustração ao resolver problemas e gerenciar configurações.
- Os usuários experimentam **suporte ao cliente ruim** com respostas lentas, complicando a resolução de problemas e impactando a satisfação geral.
- Os usuários acham que os **recursos limitados** do 8x8 Work dificultam a integração eficaz com CRM e funcionalidades avançadas.
- Os usuários relatam **problemas técnicos** , incluindo atraso, dificuldades de login e acesso complicado às configurações no 8x8 Work.

#### What Are Recent G2 Reviews of 8x8 Work?

**["Sistema de Telefonia Rico em Recursos com Ótimos Grupos de Toque e Análises"](https://www.g2.com/pt/survey_responses/8x8-work-review-13060988)**

**Rating:** 5.0/5.0 stars

_— Joseph A._

[Read full review](https://www.g2.com/pt/survey_responses/8x8-work-review-13060988)

**["Interface moderno, configuração simples e suporte de chat rápido"](https://www.g2.com/pt/survey_responses/8x8-work-review-12980303)**

**Rating:** 4.5/5.0 stars

_— Leon K._

[Read full review](https://www.g2.com/pt/survey_responses/8x8-work-review-12980303)

#### What Are G2 Users Discussing About 8x8 Work?

- [What is 8x8 X Series used for?](https://www.g2.com/pt/discussions/what-is-8x8-x-series-used-for)
- [A videoconferência 8x8 é segura?](https://www.g2.com/pt/discussions/is-8x8-video-conferencing-secure) - 3 comments
- [Why is 8x8 called 8x8?](https://www.g2.com/pt/discussions/why-is-8x8-called-8x8)
- [Como configuro uma chamada de conferência 8x8?](https://www.g2.com/pt/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote
- [Is 8x8 a good phone system?](https://www.g2.com/pt/discussions/is-8x8-a-good-phone-system) - 2 comments

### [Dialpad Connect](https://www.g2.com/pt/products/dialpad-connect/reviews)

Dialpad Connect é uma solução de comunicação empresarial nativa de IA que reúne chamadas, mensagens e reuniões em um único aplicativo, com insights de IA em tempo real integrados para aprimorar cada interação. Com o Dialpad Connect, você pode: - Ligar, enviar mensagens e realizar reuniões em um único aplicativo - Alternar perfeitamente entre dispositivos - Focar na conversa com transcrições de chamadas em tempo real, resumos de IA e itens de ação

**Average Rating:** 4.4/5.0

**Total Reviews:** 4,037

#### How Do G2 Users Rate Dialpad Connect?

- **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 8.9/10)
- **Flexibilidade de locação:** 8.8/10 (Category avg: 8.8/10)
- **Videoconferência:** 9.3/10 (Category avg: 8.8/10)
- **VoIP nativo:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Dialpad Connect?

- **Vendedor:** [Dialpad](https://www.g2.com/pt/sellers/dialpad)
- **Website da Empresa:** Dialpad.com
- **Ano de Fundação:** 2011
- **Localização da Sede:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Tecnologia da Informação e Serviços, Marketing e Publicidade
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Dialpad Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Dialpad Connect, desfrutando de sua interface intuitiva e funcionalidade perfeita para comunicação.
- Os usuários apreciam os **recursos de gerenciamento de chamadas** do Dialpad Connect, aprimorando a orientação e simplificando a comunicação sem esforço.
- Os usuários valorizam o **suporte ao cliente útil** do Dialpad Connect, melhorando sua experiência de trabalho remoto e gerenciamento de chamadas.
- Os usuários valorizam a **transcrição por IA e gravações de chamadas** do Dialpad Connect, melhorando a eficiência do fluxo de trabalho e da comunicação.
- Os usuários apreciam a **interface amigável** do Dialpad Connect, melhorando a comunicação e o fluxo de trabalho com seus recursos integrados.

##### Cons

- Os usuários frequentemente enfrentam **problemas de chamada** com o Dialpad Connect, incluindo problemas com o encaminhamento de chamadas e registro de roteamento.
- Os usuários frequentemente enfrentam **problemas de conexão** com o Dialpad Connect, levando à frustração e impactando a experiência geral de comunicação.
- Os usuários relatam que o Dialpad Connect carece de **recursos essenciais de integração e controle administrativo** para uma gestão eficaz de chamadas.
- Os usuários relatam **problemas frequentes de gravação** com o Dialpad Connect, impactando a qualidade das chamadas e a confiabilidade geral da comunicação.
- Os usuários relatam **problemas de qualidade de chamada** , incluindo atrasos e inconsistências que prejudicam a comunicação eficaz e a experiência geral.

#### What Are Recent G2 Reviews of Dialpad Connect?

**["Muito confiável e simples"](https://www.g2.com/pt/survey_responses/dialpad-connect-review-4782824)**

**Rating:** 5.0/5.0 stars

_— Jason C._

[Read full review](https://www.g2.com/pt/survey_responses/dialpad-connect-review-4782824)

**["Transcrições Amigáveis e Gestão de Contatos Fácil"](https://www.g2.com/pt/survey_responses/dialpad-connect-review-13036710)**

**Rating:** 5.0/5.0 stars

_— Alina M._

[Read full review](https://www.g2.com/pt/survey_responses/dialpad-connect-review-13036710)

#### What Are G2 Users Discussing About Dialpad Connect?

- [Como o recurso de transcrição do Dialpad Ai Voice melhora a comunicação e quais são as melhores práticas para usá-lo?](https://www.g2.com/pt/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it)
- [Como o Dialpad Ai Meetings melhora as experiências de reuniões virtuais com recursos impulsionados por IA?](https://www.g2.com/pt/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment
- [Para que é usado o Dialpad Meetings (anteriormente UberConference)?](https://www.g2.com/pt/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment
- [Para que é usado o Dialpad Talk?](https://www.g2.com/pt/discussions/what-is-dialpad-talk-used-for)
- [How much does Dialpad cost?](https://www.g2.com/pt/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments

### [Intermedia Unite](https://www.g2.com/pt/products/intermedia-unite/reviews)

Intermedia Unite® é uma solução abrangente de comunicações empresariais projetada para otimizar a colaboração, melhorar o engajamento do cliente e aumentar a produtividade da equipe. Ao integrar várias ferramentas de comunicação em uma única plataforma, o Unite elimina a necessidade de múltiplos aplicativos fragmentados, permitindo que os usuários se conectem de forma contínua de qualquer local. Esta plataforma tudo-em-um é particularmente benéfica para organizações que buscam promover um ambiente de trabalho colaborativo enquanto mantêm a eficiência em suas operações. Voltado para empresas de todos os tamanhos, o Intermedia Unite® atende a equipes que necessitam de um sistema de comunicação confiável e coeso. Sua interface amigável e recursos robustos o tornam adequado para trabalhadores remotos, equipes no escritório e ambientes híbridos. A plataforma é particularmente vantajosa para organizações que dependem fortemente de comunicação em tempo real, como equipes de atendimento ao cliente, departamentos de vendas e grupos de gerenciamento de projetos. Ao consolidar serviços de telefonia empresarial, videoconferência, chat em equipe e compartilhamento de arquivos, o Unite permite que os funcionários colaborem efetivamente sem o incômodo de alternar entre diferentes aplicativos. Uma das características de destaque do Intermedia Unite® são suas capacidades de chamadas de nível empresarial, que vêm equipadas com mais de 100 recursos projetados para melhorar a comunicação. Isso inclui ferramentas integradas de engajamento do cliente que permitem que as empresas se conectem com seus clientes de forma mais eficaz. Além disso, a plataforma oferece experiências aprimoradas para usuários do Microsoft Teams, tornando-se uma escolha versátil para organizações que já utilizam produtos Microsoft. Os aplicativos móveis e de desktop garantem que os usuários possam fazer chamadas, realizar reuniões e interagir com clientes de praticamente qualquer lugar, tudo enquanto preservam uma identidade empresarial consistente. O Intermedia Unite® também aproveita a tecnologia de IA para fornecer transcrições, resumos e insights, que ajudam as equipes a capturar detalhes importantes e acompanhar discussões de forma eficiente. Este recurso não só economiza tempo, mas também aumenta a responsabilidade entre os membros da equipe, garantindo que informações críticas não sejam negligenciadas. Além disso, com um compromisso com a confiabilidade, o Intermedia Unite® ostenta um impressionante tempo de atividade de 99,999% e é apoiado por suporte certificado pela J.D. Power, garantindo que os usuários possam depender da plataforma para suas necessidades de comunicação. No geral, o Intermedia Unite® se destaca no cenário lotado de comunicações ao oferecer uma solução unificada que aumenta a produtividade e promove a colaboração. Sua combinação de recursos avançados, design amigável e desempenho confiável o torna uma ferramenta valiosa para qualquer organização que busca melhorar suas estratégias de comunicação e esforços de engajamento do cliente.

**Average Rating:** 4.5/5.0

**Total Reviews:** 502

#### How Do G2 Users Rate Intermedia Unite?

- **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 8.9/10)
- **Flexibilidade de locação:** 8.8/10 (Category avg: 8.8/10)
- **Videoconferência:** 9.0/10 (Category avg: 8.8/10)
- **VoIP nativo:** 9.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Intermedia Unite?

- **Vendedor:** [Intermedia](https://www.g2.com/pt/sellers/intermedia)
- **Website da Empresa:** www.intermedia.com
- **Ano de Fundação:** 1993
- **Localização da Sede:** Sunnyvale, California
- **Twitter:** @intermedia\_net  
4,556 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae84c30d3174c5684d4b4f977654a5d932d3dc583d3fb1fa14ded70e0e870b67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8903%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,410 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, Presidente
- **Top Industries:** Tecnologia da Informação e Serviços, Hospital e Cuidados de Saúde
- **Company Size:** 67% Small, 21% Medium

#### What Do G2 Reviewers Say About Intermedia Unite?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam o **suporte ao cliente rápido e eficaz** da Intermedia Unite, melhorando sua experiência geral e confiabilidade.
- Os usuários apreciam a **facilidade de uso** do Intermedia Unite, achando-o fácil de usar e eficaz para as necessidades de comunicação.
- Os usuários valorizam o **atendimento ao cliente conhecedor e responsivo** da Intermedia Unite, melhorando sua experiência de integração e resolução de problemas técnicos.
- Os usuários apreciam o **design intuitivo** do Intermedia Unite, tornando a comunicação fluida e fácil de usar para todas as idades.
- Os usuários valorizam a **confiabilidade** do Intermedia Unite, apreciando o desempenho consistente e o excelente suporte durante toda a sua experiência.

##### Cons

- Os usuários enfrentam **problemas de dependência da internet** com o Intermedia Unite, levando a chamadas interrompidas durante desafios de rede.
- Os usuários frequentemente enfrentam **complexidades administrativas** no Intermedia Unite, levando a chamadas frequentes para suporte e preocupações com a consistência.
- Os usuários relatam **problemas de controle administrativo** com o Intermedia Unite, levando a complexidades que frustram novos administradores.
- Os usuários experimentam **problemas de conexão** frequentes com o Intermedia Unite, levando a chamadas interrompidas e frustração durante o uso.
- Os usuários frequentemente enfrentam **atendimento ao cliente ruim** , experimentando transferências frustrantes e problemas não resolvidos, apesar da equipe de suporte educada.

#### What Are Recent G2 Reviews of Intermedia Unite?

**["Bloqueador Automático de Golpistas com Suporte Confiável"](https://www.g2.com/pt/survey_responses/intermedia-unite-review-8999266)**

**Rating:** 5.0/5.0 stars

_— Robert L._

[Read full review](https://www.g2.com/pt/survey_responses/intermedia-unite-review-8999266)

**["Intermedia Unite: Reatribuição Flexível de Telefone e Suporte Rápido e Útil"](https://www.g2.com/pt/survey_responses/intermedia-unite-review-13174829)**

**Rating:** 5.0/5.0 stars

_— Christopher B._

[Read full review](https://www.g2.com/pt/survey_responses/intermedia-unite-review-13174829)

#### What Are G2 Users Discussing About Intermedia Unite?

- [Para que é usado o Intermedia Unite?](https://www.g2.com/pt/discussions/what-is-intermedia-unite-used-for) - 1 comment
- [Para que é usado o Anymeeting Video Conferencing?](https://www.g2.com/pt/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote
- [What is the most used video conferencing software?](https://www.g2.com/pt/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote
- [O AnyMeeting é seguro?](https://www.g2.com/pt/discussions/is-anymeeting-safe) - 1 comment, 1 upvote
- [Quais são os recursos do software de videoconferência?](https://www.g2.com/pt/discussions/what-are-the-features-of-video-conferencing-software) - 1 comment

### [3CX](https://www.g2.com/products/3cx/reviews)

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

**Average Rating:** 4.4/5.0

**Total Reviews:** 431

#### How Do G2 Users Rate 3CX?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind 3CX?

- **Seller:** [3CX](https://www.g2.com/sellers/3cx)
- **Company Website:** www.3cx.com
- **Year Founded:** 2005
- **HQ Location:** Nicosia
- **Twitter:** @3CX  
30,475 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website)  
182 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, President
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 50% Medium, 43% Small

#### What Do G2 Reviewers Say About 3CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices.
- Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed.
- Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices.
- Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity.
- Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs.

##### Cons

- Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support.
- Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks.
- Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively.
- Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX.
- Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations.

#### What Are Recent G2 Reviews of 3CX?

**["Unmatched Value: 3CX’s Feature-Rich PBX That Just Works"](https://www.g2.com/survey_responses/3cx-review-5362484)**

**Rating:** 5.0/5.0 stars

_— Dan K._

[Read full review](https://www.g2.com/survey_responses/3cx-review-5362484)

**["Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging"](https://www.g2.com/survey_responses/3cx-review-12707768)**

**Rating:** 4.5/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/survey_responses/3cx-review-12707768)

#### What Are G2 Users Discussing About 3CX?

- [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.9/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.

**Average Rating:** 4.3/5.0

**Total Reviews:** 477

#### How Do G2 Users Rate Vonage Business Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.9/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Vonage Business Communications?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Office Manager
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Vonage Business Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively.
- Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions.
- Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service.
- Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements.
- Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs.

##### Cons

- Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications.
- Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs.
- Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications.
- Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service.
- Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions.

#### What Are Recent G2 Reviews of Vonage Business Communications?

**["All-in-One Cloud Communications with Powerful APIs and Innovation"](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)**

**Rating:** 5.0/5.0 stars

_— Mohamed S._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)

**["Reliable, Flexible Communication That Keeps Our Team Connected Anywhere"](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)**

**Rating:** 5.0/5.0 stars

_— Pavnesh C._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)

#### What Are G2 Users Discussing About Vonage Business Communications?

- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments
- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment

### [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews)

Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require.

**Average Rating:** 4.2/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Avaya Unified Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.7/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Avaya Unified Communications?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Large, 24% Medium

#### What Do G2 Reviewers Say About Avaya Unified Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of implementation and intuitive interface** of Avaya Unified Communications, enhancing overall productivity.
- Users value the **effective communication** tools of Avaya UCaaS, enhancing connectivity through VoIP, messaging, and video features.
- Users love the **customizability** of Avaya UCaaS, enhancing communication through personalized features and seamless integration options.
- Users value the **extensive customization** options in Avaya UCaaS, enhancing their communication experience with tailored features.
- Users value the **easy implementation** of Avaya Unified Communications, enhancing user experience with intuitive handling.

##### Cons

- Users experience **call drops** and audio issues with Avaya Unified Communications, impacting communication quality significantly.
- Users face **connection issues** with Avaya, including dropped calls and audio quality inconsistencies affecting communication effectiveness.
- Users often face **audio issues** with Avaya, leading to dropped calls and interruptions during communication.
- Users report **audio problems** with Avaya, including dropped calls and glitches that disrupt communication quality.
- Users often face **call connectivity issues** , requiring careful configuration to prevent errors and call drops.

#### What Are Recent G2 Reviews of Avaya Unified Communications?

**["Crystal-Clear Calls with Flexible Call Settings"](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055)**

**Rating:** 5.0/5.0 stars

_— Jose Pablo P._

[Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055)

**["superb"](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470)

### [Windstream OfficeSuite UC](https://www.g2.com/products/windstream-officesuite-uc/reviews)

100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge.

**Average Rating:** 4.1/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Windstream OfficeSuite UC?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Windstream OfficeSuite UC?

- **Seller:** [Windstream Enterprise](https://www.g2.com/sellers/windstream-enterprise-265c93a8-4df1-40f4-8ece-367fef6faa72)
- **Year Founded:** 2006
- **HQ Location:** Little Rock, AR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86a076d3f65fb85643da3aeed27871a03b0a2a04aa1ea0410a7a9800e161c48a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwindstream-enterprise%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,390 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 57% Small

#### What Do G2 Reviewers Say About Windstream OfficeSuite UC?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Windstream OfficeSuite UC, enjoying reliable calls with good audio quality.
- Users appreciate the **excellent call quality** and user-friendly interface of Windstream OfficeSuite UC for smooth communication.
- Users value the **reliability** of Windstream OfficeSuite UC, finding it user-friendly and dependable for their needs.

##### Cons

- Users frequently face **access issues** with Windstream OfficeSuite UC, including being logged out and difficulties with the texting feature.
- Users often face **login issues and difficulties with the texting feature** , complicating their experience with OfficeSuite UC.
- Users experience **performance issues** with Windstream OfficeSuite UC, particularly regarding slow recovery after system downtime.

#### What Are Recent G2 Reviews of Windstream OfficeSuite UC?

**["Very Good Phone System Solution"](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493)

**["Mostly Dependable"](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861)**

**Rating:** 4.0/5.0 stars

_— Michele H._

[Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861)

#### What Are G2 Users Discussing About Windstream OfficeSuite UC?

- [How do I use my Windstream enterprise phone?](https://www.g2.com/discussions/how-do-i-use-my-windstream-enterprise-phone)
- [Does Windstream have VoIP?](https://www.g2.com/discussions/does-windstream-have-voip)
- [What is windstream OfficeSuite?](https://www.g2.com/discussions/what-is-windstream-officesuite)
- [What is OfficeSuite UC?](https://www.g2.com/discussions/what-is-officesuite-uc)

### [CTM](https://www.g2.com/products/ctm-ctm/reviews)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

**Average Rating:** 4.5/5.0

**Total Reviews:** 727

#### How Do G2 Users Rate CTM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.4/10 (Category avg: 9.0/10)

#### Who Is the Company Behind CTM?

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** www.ctm.com
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small, 30% Medium

#### What Do G2 Reviewers Say About CTM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users.
- Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient.
- Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction.
- Users appreciate the **easy access to data** for tracking marketing success and improved call routing features.
- Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations.

##### Cons

- Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time.
- Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM.
- Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task.
- Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively.
- Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM.

#### What Are Recent G2 Reviews of CTM?

**["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)**

**Rating:** 4.5/5.0 stars

_— Loganathan V._

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

**["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)**

**Rating:** 5.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

### [MiCloud Flex](https://www.g2.com/products/micloud-flex/reviews)

Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud.

**Average Rating:** 3.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate MiCloud Flex?

- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 7.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 3.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 6.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind MiCloud Flex?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

#### Who Uses This Product?

- **Company Size:** 73% Medium, 23% Large

#### What Are Recent G2 Reviews of MiCloud Flex?

**["Extremely efficient and simple to use"](https://www.g2.com/survey_responses/micloud-flex-review-516926)**

**Rating:** 5.0/5.0 stars

_— Samuel C._

[Read full review](https://www.g2.com/survey_responses/micloud-flex-review-516926)

**["Good system!"](https://www.g2.com/survey_responses/micloud-flex-review-656711)**

**Rating:** 4.5/5.0 stars

_— Anna L._

[Read full review](https://www.g2.com/survey_responses/micloud-flex-review-656711)

#### What Are G2 Users Discussing About MiCloud Flex?

- [What is MiCloud Flex used for?](https://www.g2.com/discussions/what-is-micloud-flex-used-for)

### [Mitel](https://www.g2.com/products/mitel/reviews)

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.

**Average Rating:** 3.8/5.0

**Total Reviews:** 220

#### How Do G2 Users Rate Mitel?

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 7.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.1/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Mitel?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

#### Who Uses This Product?

- **Who Uses This:** Office Manager, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 47% Small, 46% Medium

#### What Do G2 Reviewers Say About Mitel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality.
- Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces.
- Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces.
- Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces.
- Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency.

##### Cons

- Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage.
- Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use.
- Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional.
- Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability.
- Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application.

#### What Are Recent G2 Reviews of Mitel?

**["A Unified communication platform short review"](https://www.g2.com/survey_responses/mitel-review-11054570)**

**Rating:** 5.0/5.0 stars

_— Menard B._

[Read full review](https://www.g2.com/survey_responses/mitel-review-11054570)

**["Sunsetting soon, move to cloud"](https://www.g2.com/survey_responses/mitel-review-11913776)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/mitel-review-11913776)

#### What Are G2 Users Discussing About Mitel?

- [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for)
- [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect)
- [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do)
- [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect)
- [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect)

### [Call Center for Skype](https://www.g2.com/products/call-center-for-skype/reviews)

Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voicemail capabilities.

**Average Rating:** 4.3/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Call Center for Skype?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 6.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Call Center for Skype?

- **Seller:** [PrettyMay](https://www.g2.com/sellers/prettymay)
- **HQ Location:** N/A
- **Twitter:** @prettymay  
6 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 29% Large

#### What Do G2 Reviewers Say About Call Center for Skype?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **helpfulness** of Call Center for Skype invaluable for enhancing their knowledge and support.

#### What Are Recent G2 Reviews of Call Center for Skype?

**["Efficiency and Connectivity"](https://www.g2.com/survey_responses/call-center-for-skype-review-9464192)**

**Rating:** 5.0/5.0 stars

_— Suleman S._

[Read full review](https://www.g2.com/survey_responses/call-center-for-skype-review-9464192)

**["Excellent Call cering centre"](https://www.g2.com/survey_responses/call-center-for-skype-review-12287140)**

**Rating:** 4.0/5.0 stars

_— Mohammed A._

[Read full review](https://www.g2.com/survey_responses/call-center-for-skype-review-12287140)

#### What Are G2 Users Discussing About Call Center for Skype?

- [What type of software is Skype?](https://www.g2.com/discussions/what-type-of-software-is-skype) - 1 comment
- [What are the features of Skype can we take the control of your system by using Skype?](https://www.g2.com/discussions/what-are-the-features-of-skype-can-we-take-the-control-of-your-system-by-using-skype) - 1 comment
- [Which software is used in call Centre?](https://www.g2.com/discussions/which-software-is-used-in-call-centre) - 1 comment
- [What are the features of call center software?](https://www.g2.com/discussions/what-are-the-features-of-call-center-software)

Spotlight Categories

[Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm)

[Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

[Password Managers Software](https://www.g2.com/categories/password-managers)

[Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

[Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence)

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- [Audio Conferencing](/categories/audio-conferencing)
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- [Calendar](/categories/calendar-software)
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[Browse UCaaS Platforms Themes](/categories/ucaas-platforms/themes)

Benefits of UCaaS Platforms with CCaaS Option capabilities include: Is also able to serve as contact center software.

Below are the top-rated UCaaS Platforms with CCaaS Option capabilities, as verified by G2’s Research team. Real users have identified CCaaS Option as an important function of UCaaS Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image")](https://www.g2.com/products/zoom-workplace/reviews)[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)[4.5/5(56,551)](https://www.g2.com/products/zoom-workplace/reviews) | AI-powered meeting collaboration with unified workspace | "Awesome Software for Remote Work" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png "Product Avatar Image")](https://www.g2.com/products/cisco-webex-suite/reviews)[Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews)[4.2/5(18,922)](https://www.g2.com/products/cisco-webex-suite/reviews) | Hybrid meetings with AI-powered inclusivity features | "Reliable video conferencing and project plaining suite" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image")](https://www.g2.com/products/nextiva/reviews)[Nextiva](https://www.g2.com/products/nextiva/reviews)[4.5/5(3,611)](https://www.g2.com/products/nextiva/reviews) | Remote-first call routing with mobility | "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image")](https://www.g2.com/products/ringex/reviews)[RingEX](https://www.g2.com/products/ringex/reviews)[4.2/5(1,424)](https://www.g2.com/products/ringex/reviews) | AI call summaries for distributed teams | "RingEX Became My Main Calling App for Group Work" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ced7ac8079efaa2bfefdea53d11f54bb/webex-calling.png "Product Avatar Image")](https://www.g2.com/products/webex-calling/reviews)[Webex Calling](https://www.g2.com/products/webex-calling/reviews)[4.5/5(635)](https://www.g2.com/products/webex-calling/reviews) | CRM-integrated call analytics and location-based routing | "Webex Calling Makes Switching Between Calls Effortless" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")](https://www.g2.com/products/8x8-work/reviews)[8x8 Work](https://www.g2.com/products/8x8-work/reviews)[4.2/5(932)](https://www.g2.com/products/8x8-work/reviews) | Mobile-first calling with Teams integration | "Feature-Rich Phone System with Great Ring Groups & Analytics" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_915eb9e6d28cd421262f75c3e83ab2f4/ringover.png "Product Avatar Image")](https://www.g2.com/products/ringover/reviews)[Ringover](https://www.g2.com/products/ringover/reviews)[4.6/5(495)](https://www.g2.com/products/ringover/reviews) | CRM-integrated calling with automatic conversation logging | "Seamless Embedded Calling with Ringover—and Truly Responsive Support" |

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