Our office was challenged by the pandemic - we are a small company who is used to coming to the office daily. Because of the tools from Intermedia we are able to work remotely and have much more flexibility and dependability for our clients and other team members. Review collected by and hosted on G2.com.

One downside would be that if the internet it out, so is your communication ability. Luckily, the app can work on cell phone data so this situation can be avoided. Review collected by and hosted on G2.com.

The call quality is great. The desktop and smartphone apps are also great. As an IT Administrator, I appreciate the smartphone app letting me make and recieve calls from my desk phone wherever I am. Review collected by and hosted on G2.com.

Some minor call quality issues, but they are few and far between. Review collected by and hosted on G2.com.

Everytime I am not able to find the answer through the Knowledge Base, customer service has always gone above and beyond to help resolve my issues as well as share the information so I know better for next time (Not that there are many issues at all). Review collected by and hosted on G2.com.

The Partner Portal could be a little more user friendly, but after 2+ years of working with Intermedia, I have found my way around just fine. Review collected by and hosted on G2.com.

There are so many options, one can set up the phone system exactly how they would like. With the help of the onboarding representative, they helped me set it up perfectly to what works for our small company. Review collected by and hosted on G2.com.

It will take someone inside one's company to spearhead the phone set up, to work clostly with the intermedia representatives. And it will take some time to discuss and figure out exactly how one wants the system to function. (Not really much of a dislike, just a fact of the Process.) I was the person who handled that, and I learned a lot, the representatives were very patient and willing to work with me until we got it functioning how we like. Review collected by and hosted on G2.com.

The best part about Any meeting Video Conferencing among other options is its ease of navigation. The Interface is really understandble and provides quality video experience. Review collected by and hosted on G2.com.

Sometimes I found lag specially when a new person join the meeting Review collected by and hosted on G2.com.

Our clinic has used Intermedia Cloud Communications since about 2018 when we transitioned over to a dedicated VOIP phone service. The initial set up was simple and straight forward. The maintenance has been equally as enjoyabe. We are able to onboard new phones and users pretty easily. The service & support has been very good. Much of their support staff is located outside of the United States, however they are all very polite and thorough in their troubleshooting. Review collected by and hosted on G2.com.

One of the things that we don't like about Intermeida Cloud Communications is the user interface to onboard or maintain individual phone devices, specifically the editing/customizing of the line keys on each device. While not horribly difficult, it is a very tedious and slow process that seemingly could be much easier. Review collected by and hosted on G2.com.

Great support, very reliable and I like that I have a separate number for texting. They tell you in advance if there is planned downtime for updates, fixes, etc. Very affordable. Review collected by and hosted on G2.com.

Have not experienced anything bad yet... Review collected by and hosted on G2.com.

This app is awesome! I can talk to my friends and family on the screen. It's like they are right here with me. Super easy to use! Review collected by and hosted on G2.com.

Nothing as such, I like this app since the begining of its use Review collected by and hosted on G2.com.

It feels like a no nonsense VC tool for both both quick and long video meetings. It has good features and doesn't fail to meet the demands Review collected by and hosted on G2.com.

One drawback was that no many people are using it currently so it takes some effort to convince people why I prefer this tool over other more popular alternatives. Review collected by and hosted on G2.com.

Collaborative

Ease of use

Versatile

Customer service Review collected by and hosted on G2.com.

I think all aspects of Intermedia Unite are very helpful. Review collected by and hosted on G2.com.