Very friendly and knowledgeable, took the time to make sure that answers were solved, if not then, very thorough with follow ups. Review collected by and hosted on G2.com.

Not really any downsides, it's just like other tech companies, never going to be perfect, but we dont live in a perfect world. Review collected by and hosted on G2.com.

Intermedia Unite always provides excellent customer service and is easy to use. Review collected by and hosted on G2.com.

We have not experienced any downside to Intermedia Unite. Review collected by and hosted on G2.com.

We use Unite for our phone system which is also integrated with our voice mail services and it works great. We have been using it for years on recommendation from our Software/Hardware people (WNC Consultants). It takes a bit of a learning curve, but once you get up to speed with the website it gets much easier...of course. If you need help they are responsive, helpful and patient. Review collected by and hosted on G2.com.

The website can be a bit overwhelming at first, but that is because I do not go there for any issues on a regular basis. (which is a good thing) Review collected by and hosted on G2.com.

The most helpful thing about it is that you can use it. Review collected by and hosted on G2.com.

I would like to see a replay of video after meetings to review what was discussed. Review collected by and hosted on G2.com.

The best thing about this company is that we never have to contact them. They provide our services without issues. I dont think we have ever had a day that we have been without service since we starting receiving services from Intermedia. Everything is also automated, with automatic bill pay that they do. They just send us an email receipt. It truely is just a plug - in and go system. Highly recommend. Review collected by and hosted on G2.com.

The only thing I dont like is they insist on credit card for billing and charge us a fee to process the card. Since they insist on payment by credit card, they should not charge us a fee to process the card. Review collected by and hosted on G2.com.

Great product very easy to use and configure for end users. Seemless use for the end users and they can learn it naturally since it is easy to use Review collected by and hosted on G2.com.

Not much to dislike, unless you do not want mobility this is a very flexible and mobile application that can be used from anywhere. Review collected by and hosted on G2.com.

Built in Security & spam filtering. checking the links in emails before allowing me to open. Knowledgeable Customer support. On-boarding help with new client setup. Review collected by and hosted on G2.com.

Nothing I Can Think of that could be analyzed here. Review collected by and hosted on G2.com.

Ease of Implementation,Customer Support. Review collected by and hosted on G2.com.

Frequency of Use,Number of Features,Ease of Use Review collected by and hosted on G2.com.

They are quite polite and try really hard at the beginning to get things right. Review collected by and hosted on G2.com.

There is extremely poor communication on what the software is capable of. If you want to integrate to NetSuite, they say they can do it but only can halfway create the integration. Support is very polite and always answers but they can't resolve any issues. I'm a marketing guy by nature, and I have to solve 70% of our phone issues on my own. Review collected by and hosted on G2.com.

Number one for a VOIP phone service is reliability, and Intermedia has it. Our home service business depends on rock solid phones that integrate with our CRM. I frequently see posts from other users of our CRM who are tearing their hair out with glitchy phone service. Not us... we've never needed Intermedia customer support. Intermedia has all the VOIP features we need, and plenty of extras that we don't. Review collected by and hosted on G2.com.

At one point, we had some trouble finding a new desktop VOIP phone that was compatible with Intermedia. For some reason, only older discontinued models were supported at the time. Review collected by and hosted on G2.com.