Telax solutions are modular and easy to adopt so clients can begin with their basic needs and grow to add more functionality quickly as their experience grows. Also, working with Telax is easy because they are responsive to my clients' needs. Review collected by and hosted on G2.com.

I would like new features to be implemented more quickly. Review collected by and hosted on G2.com.

Custom reports. Very few issues overall. I like the fact that I can email and get a response quickly. Review collected by and hosted on G2.com.

Can intergrate with our billing system. Which may not be an issue with Telax. Review collected by and hosted on G2.com.

Every user friendly software for our agents to use. The system is easy to set up and manage both on the administrator and users side. Really like the design of the web portal and call center client software Review collected by and hosted on G2.com.

Accessing the portal from many different domains at once can be tricky as you have to remember to open many browsers. Not having the ability to manage different access levels could be better as we have to set up different domains to block users from having access to other sites and still have administrative level access. Review collected by and hosted on G2.com.

I like the way you can set up the call flows, our company has multiply IVR"s and It can route each on of them completely different and then even more when different key entrees. Review collected by and hosted on G2.com.

When we set it up we had 19 users and at $100.00 a set it was pretty pricey Review collected by and hosted on G2.com.

I like the reporting portion of Telax the best. holding our CSS's accountable by using the data provided Review collected by and hosted on G2.com.

Return email in regard to problems sometimes take a day to get a response. then sometimes, it takes weeks before I hear about the solution or sometimes I don't and have to follow up to see progress Review collected by and hosted on G2.com.

Support staff is very patient and helpful Review collected by and hosted on G2.com.

No dedicated support rep after initial setup Review collected by and hosted on G2.com.

The customer service and communication with Telax staff - always top notch and very efficient. Review collected by and hosted on G2.com.

I don't seem to be able to add anything in this question as honestly, there isn't anything. Review collected by and hosted on G2.com.

It works without me having to think about it. Review collected by and hosted on G2.com.

We're happy with every part of this product Review collected by and hosted on G2.com.

Very responsive to our buisness needs and dont feel like we are one of several partnerships. Attention to our uniqiue needs is top priority. Review collected by and hosted on G2.com.

Nothing - works as we need. Whenver new requiremnts are necessarity they are responsive Review collected by and hosted on G2.com.

I find the Telax support staff to be very helpful. They dig until the find the problem, then don't stop until it's fixed. Review collected by and hosted on G2.com.

The monitor screen does not refresh fast enough for real time updates. Review collected by and hosted on G2.com.