--- title: Intermedia Contact Center Reviews meta_title: 'Intermedia Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25 reviews by the users' company size, role or industry to find out how Intermedia Contact Center works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 25 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Intermedia Contact Center Reviews **Vendor:** Intermedia **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 25 ## About Intermedia Contact Center Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center ## Intermedia Contact Center Reviews ### 1. Not what we expected **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Intermedia Contact Center?** The support team is great. Developers are responsive. Support is available at almost anytime. **What do you dislike about Intermedia Contact Center?** Their outbound dialer is not up to par with other dialers. It lacks call suppression. Searching to remove names off of outbound lists is a PINTA to do. There is no predictive nature to their outbound dialer. **Recommendations to others considering Intermedia Contact Center:** They have great support but are not ready to be considered an outbound dialing system without call suppression, predictive dialer ratios. In addition other dialers can create calling schedules based on the area code of phone numbers in the list, they are not able to do this yet. **What problems is Intermedia Contact Center solving and how is that benefiting you?** We moved to telax because we lacked analytics for outbound calls with our old dialer system. While we gained a lot of data the dialer lacks essential features for an outbound dialer, which has caused us problems. ## Intermedia Contact Center Discussions - [What is Intermedia Contact Center (formerly Telax) used for?](https://www.g2.com/discussions/what-is-intermedia-contact-center-formerly-telax-used-for) - [View Intermedia Contact Center pricing details and edition comparison](https://www.g2.com/products/intermedia-contact-center/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A55%3A13+-0500&secure%5Bsession_id%5D=765aad24-7888-4c1d-8b46-82ebc8daaac9&secure%5Btoken%5D=7ec63a61ccd822758332156680b4b777d0addbf1ee317b135c25e54a3fc8c77d&format=llm_user) ## Intermedia Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Intermedia Contact Center Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)