[ Interme... Reviews ](https://www.g2.com/products/intermedia-contact-center/reviews) [ Interme... Reviews ](https://www.g2.com/products/intermedia-contact-center/reviews) # Intermedia Contact Center Pricing Overview [Editedit](https://my.g2.com/intermedia-contact-center/pricings) ## Intermedia Contact Center Pricing Key Insights Last updated on Apr 09, 2026 * * * Intermedia Contact Center offers **2 pricing editions** , with pricing details available directly from the vendor. Review the Intermedia Contact Center pricing table below to determine which features best align with your requirements. Contact **Intermedia** directly to purchase the software. * * * Contact Center Pro — Contact Us / 1 Seats Per Month Contact Center Elite — Contact Us / 1 Seats Per Month Rated 4.3 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Contact Center Pro Contact Us 1 Seats Per Month A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite. Sold with or without Intermedia Unite. - Inbound Voice Queues - Supervisor functions including monitor, barge, and whisper - Real-Time & Graphical Reports - Call Recording - Scheduled, Historical, and Custom Reports - Customizable IVRs - Skill-Based, Geo & Rule -based Routing - Email, Chat, and SMS channels add-ons Show More Contact Center Elite Contact Us 1 Seats Per Month Optimize your Customer Experience: A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience. Best-in-class, omni-channel contact center platform with custom integrations. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite. Sold with or without Intermedia Unite. - Inbound Voice Queues - Supervisor functions including monitor, barge, and whisper - Real-Time & Graphical Reports - Call Recording - Scheduled, Historical, and Custom Reports - Customizable IVRs - Skill-Based, Geo & Rule-based Routing - Email, Chat, and SMS channels add-ons - Chat, email, and SMS Channel Queues - Outbound Notification Campaigns (Voice, email & SMS - Schedule Manager - QA Evaluator Templates & Scoring - Custom CRM Integrations - Advanced self-service IVR applications Show More Intermedia Contact Center is available standalone or can be combined with other Intermedia applications and services for a complete suite of cloud business applications. Pricing information for Intermedia Contact Center is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Intermedia Contact Center must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,556) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,535) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/intermedia-contact-center/competitors/alternatives) ## Intermedia Contact Center Alternatives Pricing The following is a quick overview of editions offered by other [Contact Center Software](https://www.g2.com/categories/contact-center) | ![Talkdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png) [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ##### Talkdesk Express™ | United States & Canada Small Business Exclusive | Free25 Licenses Free to Start | Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ - Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. | | ![NICE CXone](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg) [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) ##### CXone Omnichannel Suite | Starting at $110.001 Agent Per Month | Includes both Digital and Voice Agent plus - Omnichannel blended routing for digital and voice​ - Universal queue with concurrent interaction handling​ - Voice and digital capture, storage, search and playback​ - Dedicated agent and supervisor workspace​ - Voice and digital prebuilt data visualization dashboards and reports​ | | ![Aircall](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png) [Aircall](https://www.g2.com/products/aircall/reviews) ##### Essentials | $30User/Month (Billed Annually - 3 User Minimum) | Improves the performance of any team - Unlimited users - Unlimited inbound calls (toll-free excluded) - Integrations and API - Smart queuing - Phone Support - Instant numbers - Custom music and messages - Opening hours - IVR (Vocal server) - Ring groups - Assign & comment calls - Call recording - Analytics - Conference call - Tags - Warm & blind transfers - Pause resume recording [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various Intermedia Contact Center alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. Intermedia Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,556) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-intermedia-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-intermedia-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,535) [ Compare Now ](https://www.g2.com/compare/intermedia-contact-center-vs-talkdesk) ##### Categories on G2 [ Contact Center ](https://www.g2.com/categories/contact-center)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [ Which endpoint security services provide real-time threat intelligence on current adversary tactics? ](https://www.g2.com/discussions/which-endpoint-security-services-provide-real-time-threat-intelligence-on-current-adversary-tactics%20)[ What's the best DXP provider for interactive apps ](https://www.g2.com/discussions/what-s-the-best-dxp-provider-for-interactive-apps)[ Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements? ](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements) [ Top-rated CI platforms for enterprise development teams ](https://www.g2.com/discussions/top-rated-ci-platforms-for-enterprise-development-teams)[ What ERM tools connect with existing business intelligence, audit and compliance platforms without requiring a separate middleware layer? ](https://www.g2.com/discussions/what-erm-tools-connect-with-existing-business-intelligence-audit-and-compliance-platforms-without-requiring-a-separate-middleware-layer)[ What's the best CRM app for small business owners ](https://www.g2.com/discussions/crm-what-s-the-best-crm-app-for-small-business-owners) Show More [ Which endpoint security services provide real-time threat intelligence on current adversary tactics? ](https://www.g2.com/discussions/which-endpoint-security-services-provide-real-time-threat-intelligence-on-current-adversary-tactics%20)[ What's the best DXP provider for interactive apps ](https://www.g2.com/discussions/what-s-the-best-dxp-provider-for-interactive-apps)[ Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements? ](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements) [ Top-rated CI platforms for enterprise development teams ](https://www.g2.com/discussions/top-rated-ci-platforms-for-enterprise-development-teams)[ What ERM tools connect with existing business intelligence, audit and compliance platforms without requiring a separate middleware layer? ](https://www.g2.com/discussions/what-erm-tools-connect-with-existing-business-intelligence-audit-and-compliance-platforms-without-requiring-a-separate-middleware-layer)[ What's the best CRM app for small business owners ](https://www.g2.com/discussions/crm-what-s-the-best-crm-app-for-small-business-owners)