# Integrated Management System (IMS) Reviews **Vendor:** Interfacing Technologies Corporation **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 64 ## About Integrated Management System (IMS) Interfacing’s Integrated Management System (IMS) is an AI-powered platform that unifies BPM, QMS, Document Control, and GRC into one platform. Organizations use IMS to model and automate processes, control documents, manage risks, and maintain regulatory compliance with full traceability and audit readiness. Built for highly regulated sectors such as aerospace, life sciences, finance, and government, IMS provides real-time visibility, automated workflows, and AI-driven insights that improve quality and reduce operational risk. The platform is ISO 27001 certified and fully validated for 21 CFR Part 11, making it suitable for mission-critical environments requiring strong governance, security, and control. IMS also includes low-code automation, process mining, audit management, training tracking, CAPA workflows, and dashboards to help teams streamline operations and continuously improve. AI strengthens governance, improves accuracy, and reinforces regulatory control. ## Integrated Management System (IMS) Pros & Cons **What users like:** - Users value the **complete visibility** into processes and compliance management that Interfacing provides, enhancing operational efficiency. (15 reviews) - Users value the **ease of use** of IMS, facilitating seamless workflow mapping and enhancing compliance integration. (14 reviews) - Users value the **complete visibility and control** provided by the IMS for effective process management and compliance. (13 reviews) - Users value the **complete visibility and control** provided by Workflow Management, enhancing service delivery and governance. (11 reviews) - Users appreciate the **seamless audit management** in IMS, which enhances compliance and simplifies regulatory reporting processes. (10 reviews) - Efficiency Improvement (10 reviews) - Features (10 reviews) - Integration (10 reviews) - Reporting (10 reviews) - Risk Management (10 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring time and support for effective configuration and familiarity with the system. (9 reviews) - Users find the **steep learning curve** challenging, requiring time and support for effective system configuration and use. (8 reviews) - Users find the **complex setup** process time-consuming and challenging due to required workshops and manual configurations. (7 reviews) - Users find the **complexity** of the IMS overwhelming, requiring time for configuration and proper training for new staff. (6 reviews) - Users find the **difficult learning curve** due to the complex interface and extensive initial training required. (6 reviews) - Difficult Setup (6 reviews) - Learning Difficulty (6 reviews) - Difficult Customization (4 reviews) - Users find the **initial configuration challenging** due to the system's complexity and abundance of features. (4 reviews) - Users find the **feature overload** overwhelming, often requiring additional training to navigate advanced compliance and reporting functions. (4 reviews) ## Integrated Management System (IMS) Reviews ### 1. Excellent Platform for Process Transparency and Risk Control **Rating:** 4.5/5.0 stars **Reviewed by:** Tom K. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Integrated Management System (IMS)?** we needed a system that could help us document, monitor, and improve workflows as we scale. Interfacing makes it easy to identify bottlenecks, track responsibilities, and ensure our operations meet both internal and client compliance standards. The ability to integrate with our existing tools and generate real-time reports has also improved how we manage audits and internal reviews. **What do you dislike about Integrated Management System (IMS)?** There’s a learning curve when it comes to customizing dashboards and process maps, but once our team got familiar with it, we realized how powerful and flexible the system truly is. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Interfacing helped us address process inconsistencies and lack of documentation that came with our company’s rapid growth. It centralizes all of our operational data, creating one reliable source of truth for management and compliance teams. With automated workflows and clear accountability, we’ve significantly reduced operational risks and improved project delivery timelines. It’s also made onboarding new employees much easier since all procedures are clearly defined and accessible. ### 2. BPM System with Strong Compliance Features **Rating:** 4.0/5.0 stars **Reviewed by:** Ronald L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Integrated Management System (IMS)?** What we like most about Interfacing is how easily it allows us to map and monitor our internal processes. In healthcare, maintaining compliance and traceability is crucial, and the platform gives us a clear view of workflows, responsibilities, and documentation. It’s intuitive for our non-technical staff, and the reporting features make audits much easier. **What do you dislike about Integrated Management System (IMS)?** The system can feel a little overwhelming at first because it offers so many features. It took us some time to set up our processes the way we wanted, but the support team was helpful throughout. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** The platform has helped us organize our operational procedures and compliance documentation in one place. Before using Interfacing, we relied on spreadsheets and separate systems. Now, we have better visibility across departments, which saves time and reduces confusion during inspections or audits. ### 3. A reliable platform for compliance and process governance in banking **Rating:** 5.0/5.0 stars **Reviewed by:** Julio C. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Integrated Management System (IMS)?** Interfacing provides a centralized platform to document, monitor, and improve our financial processes while ensuring full regulatory compliance. I especially like its strong audit trail, risk management features, and how easy it is to align processes with banking regulations. It has helped reduce compliance errors and made audits much faster and smoother. **What do you dislike about Integrated Management System (IMS)?** Because the platform is very feature-rich, it can feel overwhelming at first. New users often need extra training to fully understand the advanced compliance and reporting features. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Interfacing helps us manage regulatory compliance, risk, and audit requirements more effectively. By centralizing our financial processes and controls, we’ve reduced the time spent on audit preparation, minimized compliance errors, and improved transparency across departments. This has not only strengthened our risk management practices but also increased operational efficiency and confidence in meeting strict banking regulations. ### 4. Transformative Platform for IT Governance and Transparency **Rating:** 5.0/5.0 stars **Reviewed by:** Anne B. | Head of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Integrated Management System (IMS)?** Interfacing provides a strategic layer of control and visibility over all our IT and business processes. As CIO, I appreciate the governance structure it enforces — every process, policy, and control is clearly defined and linked. The dashboards give me a real-time snapshot of performance, risk exposure, and compliance status. It’s not just a tool; it’s an enterprise platform that brings order and transparency to our IT governance. The implementation team was professional and very familiar with enterprise-scale challenges. **What do you dislike about Integrated Management System (IMS)?** It takes a bit of time for non-technical executives to get comfortable navigating the system, especially when using analytics modules. But after short training, everyone sees the value. Primary Role: CIO / IT Director **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Interfacing has unified our IT and compliance landscape. We now have a single source of truth for IT processes, controls, and policies. It’s helping us meet audit requirements faster, improve cross-department alignment, and strengthen our data-driven decision-making. ### 5. Centralized GRC Platform That Streamlines Compliance and Empowers Our Team **Rating:** 4.5/5.0 stars **Reviewed by:** Bruce C. | Principal CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Integrated Management System (IMS)?** Interfacing provides a very structured and flexible environment for managing governance, risk, and compliance activities. I like how everything processes, controls, audits, and documentation is interlinked in one centralized platform. The reporting tools give us a clear overview of our compliance status, and the built-in workflows have eliminated the manual follow-ups that used to slow down reviews. Their team also understands regulated industries very well and guided us through every step of implementation. The system gives a sense of control and maturity that’s hard to achieve with spreadsheets or smaller tools. **What do you dislike about Integrated Management System (IMS)?** The initial configuration takes time, especially if you want to customize the solution for specific compliance frameworks. Some modules have more complexity than needed for smaller teams. Also, while the interface is functional, it could use a more modern visual refresh. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Our biggest challenge was maintaining visibility across multiple compliance programs and business processes. Interfacing has helped consolidate everything into one unified platform where risks, policies, and procedures are all connected. It has improved audit readiness, reduced documentation duplication, and helped management make better, data-driven decisions. We’ve also cut down on the time spent preparing reports for regulators and internal stakeholders. ### 6. Powerful Platform for Integrated Process Governance **Rating:** 5.0/5.0 stars **Reviewed by:** Achal P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Integrated Management System (IMS)?** Interfacing’s GRC platform gives us a single, integrated environment to manage risks, controls, and compliance workflows across our organization. I really like how it connects every process to the related controls and documentation, which makes audits and regulatory reporting much faster. The dashboards provide great visibility for management, and the automated workflows reduce manual follow-ups. **What do you dislike about Integrated Management System (IMS)?** Because the system has so many capabilities, the initial configuration and user training can take some time. The interface could also feel a bit complex for new users until they get familiar with it. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Interfacing is helping us streamline and standardize all our business processes across multiple departments. Before adopting the platform, process documentation and compliance tracking were scattered across spreadsheets and emails, making audits and reviews time-consuming. Now, we have a single repository where every process, risk, and control is clearly mapped, linked, and traceable. ### 7. Strong Value for Risk & Compliance Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Dinara A. | Chief Operations Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Integrated Management System (IMS)?** The risk management features are powerful. You can assign risk owners, set likelihood and impact levels, link controls, and track mitigation progress. The heatmaps and dashboards help leadership make informed decisions. **What do you dislike about Integrated Management System (IMS)?** Risk reporting templates are customizable, but some templates require manual configuration, which can be time-consuming during initial setup. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** We had difficulty tracking organizational risks, documenting controls, and connecting risk data to actual business processes. Interfacing made it possible to map risks directly to process steps, giving us contextual visibility and helping us prioritize mitigation activities. ### 8. Seamless Workflow Automation and Integration for IT Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Quinn P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Integrated Management System (IMS)?** Interfacing helped us bridge the gap between IT operations and compliance. I like how easily we can model automated workflows, connect processes, and track approvals in real time. It integrates well with our CI/CD and ITSM systems, allowing better visibility into change management and release governance. The visual process modeling tool is great — it helps my team quickly document and standardize automation workflows without heavy coding. **What do you dislike about Integrated Management System (IMS)?** The analytics dashboard could use more native DevOps metrics like deployment frequency or change failure rate. We were able to customize reports, but it required some extra configuration. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Before Interfacing, our release and incident management were handled through multiple platforms. Now, everything — from approval workflows to compliance evidence — is centralized. It’s improved deployment traceability and reduced time spent on audit preparation. ### 9. Cybersecurity & IT Risk Firm **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff F. | Investment, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Integrated Management System (IMS)?** Interfacing’s control mapping and risk assessment modules are very strong for cybersecurity governance. We can align client frameworks to ISO 27001, NIST, and internal policies with minimal manual effort. The audit trail and automated reminders ensure teams stay aligned. **What do you dislike about Integrated Management System (IMS)?** The interface could benefit from additional quick-access shortcuts for power users. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** It provides a consolidated environment for risk registers, policy documentation, and client audits. This has significantly improved evidence collection and reduced time spent preparing for security assessments. ### 10. IT Automation & Integration Services Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Integrated Management System (IMS)?** The ability to combine process modelling with automation and compliance tracking makes Interfacing highly effective for integration work. Our teams use it to design workflows, assign responsibilities, and monitor performance across multi-system environments. **What do you dislike about Integrated Management System (IMS)?** Initial configuration requires workshops to ensure the process architecture is correctly built. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** It centralizes all process documentation, risk information, and policy controls. This reduces rework, improves project transparency, and strengthens the governance structure for automation engagements. ### 11. Enterprise IT Architect **Rating:** 5.0/5.0 stars **Reviewed by:** Martin D. | President & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Integrated Management System (IMS)?** The tool helps us manage enterprise architecture, map processes to systems, and understand how each IT asset supports business functions. **What do you dislike about Integrated Management System (IMS)?** The EA module is powerful but requires proper configuration. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Architecture documentation, system mapping, and business-IT alignment. ### 12. OPC Really Helps Operationalizing Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Martine P. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Integrated Management System (IMS)?** The platform is powerful and enables collaboration, and reuse. For us, reusing processes, content, tasks, is critical in building a more agile and resilient model. **What do you dislike about Integrated Management System (IMS)?** Whilst we are still managing Interfacing on-premise, we have decided not to go to the cloud solution. This is more operational headaches and management but Interfacing has been very diligent and reactive in supporting our model. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Reusing process content, un-standardaized structures can be managed more easily, changes can be rolled out more easily, and links can be shared. ### 13. Very strong process & quality tool for the business **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad S. | Maintenance Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Integrated Management System (IMS)?** This tool provides the best of both world, easy to use along with powerful feautres. It is the only tool that supports content in Arabic, and we were very well supported during our project. **What do you dislike about Integrated Management System (IMS)?** we didn't see any major downsides. To be honest, other tools made promises about their systems that we could not verify in the testing phase. Interfacing's did correspond to what we were ultimately looking for. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Managing all documentation centrally about our systems, and easily communicating changes ### 14. Good tools, well-suited, and available in French - made right here in Quebec **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume A. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Integrated Management System (IMS)?** The solution is available in French, made in Quebec, and includes multi-language content management features. There are also process analysis tools, simulation, and a suite for audit and CAPA management. **What do you dislike about Integrated Management System (IMS)?** There have been recent advancements in usage, particularly in reducing clicks. The old version was more complicated, and I really like the new modeler. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** We were having difficulties with our processes, and the standardization offered by Interfacing allows us to better manage our processes, and as a bonus, the management of audits is much more robust. ### 15. Endlessly Flexible and Functional **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Business Analyst - Project Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Integrated Management System (IMS)?** As a Business Analyst, I love how I can tie everything together and present the same information in varying levels of detail. I can model technical requirements that roll up into pretty user interface stories with very little effort. I also love the flexibility and allows other teams to use it the way they need it. Some teams just use the document management features available in the Documents Module, while one of our technical teams is using it to capture data flows in the Process Module. But then everything can be tied together with Roles, Assets, Org Units, Master Data, etc. It's so powerful. **What do you dislike about Integrated Management System (IMS)?** There isn't much of a peer community around the product--like active forums to post and answer each other's questions. But Interfacing support is great to work with. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Document Management, Impact Analysis, Business Process Management (BPM), Current State and Future State Analysis, Productivity, Risk Management, Compliance, Data Management ### 16. Holistic Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Armin F. | Senior Project Manager and Management Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Integrated Management System (IMS)?** - In opposite to traditional 'specialized' applications like BPM or Document Management, Interfacing is offering in the EPC platform a holistic QMS approach including Risk Management and KPIs. - By the Automation Platform, this can be leveraged by out-of-the-box or self-created workflow apps. - Competitive price models - Proven over many industries (Pharma in my focus) **What do you dislike about Integrated Management System (IMS)?** Some might miss the very special features of their legacy tools. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Process Management, Document Management and other covered sub-systems are all part of an overall Quality Management System. Anyhow, in most companies the 'QMS' is a virtual system spread over some IT systems. With Interfacing, this can be integrated. Second: the industry-specific DMS have often very high run costs, which can be substantially decreased. ### 17. Excellent BPM tool and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Diana R. | Associated Teaching Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Integrated Management System (IMS)?** EPC is an excellent tool for creating, executing, and optimizing business processes. The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance. When I had questions or problems, the Help desk responds rapidly and gives me the necessary support. **What do you dislike about Integrated Management System (IMS)?** At the moment I don't have negative points about this tool. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** I use EPC to explain BPM to my students. The tool helps us better visualize the connections between organizations' components and between human resources, also the impact of management and employees' decisions on the activities and results. ### 18. It was a great experience using Interfacing and it really solved a lot of pain points for us **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay R. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Integrated Management System (IMS)?** EPC's ability to metatag data and arrange them in the form of Swimlanes.The tool offers functionability to view processes in different forms and can be used for detailed analysis as well **What do you dislike about Integrated Management System (IMS)?** The tool arranges some of the process diagram in the form of alphabetical order and this is one issue that will hopefully be solved in the latest updates. This is one of the few softwares that releases updates so frequently and thereby most of the problems will be solved in a faster manner. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** There is a lack of proper mechanism currently for documenting and arranging processes across the organization and EPC is wonderfully solving this issue by providing a holistic tool that helps to arrange processes functionally and wide variety of other modules like risk, control, KPI etc to gain valuable insights from the processes thereby preventing any risk of process breaks. ### 19. It is a good product and support is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Integrated Management System (IMS)?** The product is a great tool because you can see impacts of changes so it is good for change management. From a QA perspective it allows you to build your hierarchy easily. Flexible in that you can model your subprocess or attach documentation. This gives the consumer of the information options as well. Rules module is excellent for highly regulated organizations as you can easily map requirements to process. Gerat features. **What do you dislike about Integrated Management System (IMS)?** Review and approval of documentation should make changes visible similar to process diagrams. **Recommendations to others considering Integrated Management System (IMS):** Its a good product with great support. Very versatile so you can set up to suit how your users will consume information. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** The review and approval is on the list of issues to be improved in future versions. ### 20. Good product, excellent support for Interfacing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about Integrated Management System (IMS)?** Central platform for business process, documents, rules and risk management. **What do you dislike about Integrated Management System (IMS)?** EPC don't yet allow printing of business process on wide format printer or allow export of the business process to SVG that would allow the printing to be done on wide format. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Allow to replace static business process that were done in Visio and this allows to link all business process together and assign roles to the different tasks so that user knows their RASCI, and also, allow to link documents to the task to help the execution. Having the RASCI linked allow then to notify the user that a change happened to their task. ### 21. A must for Data Governance and Lineage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Integrated Management System (IMS)?** For us, it was important to see the data lineage and the direct impact of each data object, With EPC, we can easily have that perspective and view the direct and downstream impacts. We also like the flexibility that we can have by reusing data objects, such as processes, roles, risks. This brings more efficiency to our program. **What do you dislike about Integrated Management System (IMS)?** We would prefer some more capabilities around collaboration, like for example when doing changes request. The good thing is we have raised some of our feedback with Interfacing and they are discussing upon adding to the roadmap. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** we are using Interfacing as a platform to manage our ongoing data governance, data lineage and overall change management program. The end goal is to maintain conformity with standards such as ISO 9k and ISO 27k, ### 22. EPC from Interfacing very rich tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mustapha B. | Program Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Integrated Management System (IMS)?** We used EPC within our organization for a POC (Proof of Concept). The objective was to create simple, fast and mutualize operational processes. Usefull for our operational organization, teams and customers. We succeed to demonstrate the add value of EPC tool. **What do you dislike about Integrated Management System (IMS)?** Nothing. Just adapt our organization for exemple to have a dedicated team in charge of EPC modelisation. THis to gain time and to be more flexible. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Before the POC excel, word, ppt and/or visio were used to our processes. Not easy to change and to adapt or processes etc.... EPC is a dedicated tool to do this job ! ### 23. EPC System Review **Rating:** 5.0/5.0 stars **Reviewed by:** Allan B. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Integrated Management System (IMS)?** Very flexible; intuitive; and little training required **What do you dislike about Integrated Management System (IMS)?** No dislikes. Very happy with the product **Recommendations to others considering Integrated Management System (IMS):** Be open. These folks are solutions providers. They will flex as needed to make sure your situation is solved **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Using EPC for several consulting projects: Solution Blueprinting for IT projects; Performance Measurement and Management Projects; Operations improvement projects. ### 24. Useful beyond BPM to manage Risk & Controls / GRC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Integrated Management System (IMS)?** Helped us expand our BPM program, has great add ons to manage risks, controls, and regulations for examples. We are also using the JIRA integration which expands our value within our IT ecosystem **What do you dislike about Integrated Management System (IMS)?** We are finding too many issues with our legacy approaches and luckily with the parser, have side-stepped issues, by creating new centralized and simplified structure **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Our main problems are the silos of information, and the ability to store process in sync with risks and controls helps use expand beyond that and reflect better on the entire business ### 25. I implement all my processes in OPC which I share with operational people in my company **Rating:** 5.0/5.0 stars **Reviewed by:** Bellarbi R. | process manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Integrated Management System (IMS)?** easy access to the application through an administrator profile process design and writing is very easy the use of BPMN which is a standard reference **What do you dislike about Integrated Management System (IMS)?** automatic formatting input/output management **Recommendations to others considering Integrated Management System (IMS):** Interfacing is a serious company that offers a very good tool. They respond quickly to our requests and always try to find solutions for us **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Interfacing proposes me new evolution and functionality but also manages to treat incidents which improve the performance of the tool ### 26. Great Service and strong relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Sara A. | Senior Manager Quality & Process Improvement, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Integrated Management System (IMS)?** How responsive the team is, how fast in providing solutions, and how friendly and approachable they are **What do you dislike about Integrated Management System (IMS)?** Nothing in particular about Interfacing as a service provider or their amazing team **Recommendations to others considering Integrated Management System (IMS):** Always available when needing support and help **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** They provide support in everything ranging from technical issues to process modeling support when I am not able to figure out certain features.... I always get my questions answered. The Live Chat is a great channel. ### 27. Good support and customer focus **Rating:** 5.0/5.0 stars **Reviewed by:** Aurélie V. | Team manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Integrated Management System (IMS)?** The support of the supply and the commercial relation **What do you dislike about Integrated Management System (IMS)?** The evolutions production delay (even if I know the backlog is huge) **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** When we have a problem, Interfacing still try to slove the problem or find a bypass (short term solution). ### 28. EPC. Put all your processes in 5th gear. Maximize the value chain of your efforts for your clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Réal R. | Directeur et conseiller sénior, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Integrated Management System (IMS)?** Formalize and standardize your processes stop searching and wasting time all over your files/folders/spaces. **What do you dislike about Integrated Management System (IMS)?** It takes some time to learn the process modeler function, but the ROI is outstanding. **Recommendations to others considering Integrated Management System (IMS):** Ask for Tony **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** There are only 2 main reasons why things go sideway in any organization. Number 1, the process is unclear or broken you may say. Number 2, the process was not executed the right way. Interfacing EPC has the potential to take care of reason number 1. ### 29. Great toolset- Easy to use & massive gamechanger **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Integrated Management System (IMS)?** this is an easy to use tool. We like to work on standardizing our processes and this tool is helpful for our large organization. especially the parser module to bring in content **What do you dislike about Integrated Management System (IMS)?** Nothing to dislike. there's tons of capabilities that we aare not using yet, but could be using next year, if our project evolves the right way. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** we were looking for a solution to manage our business processes in an integrated way to be able to reuse components such as roles, responsibilities, documents, tasks, processes and EPC is the real solution for us. ### 30. Interfacing allow us to manage our Organizational Process in detail with 365 view **Rating:** 4.5/5.0 stars **Reviewed by:** Riyaz S. | Business Process Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Integrated Management System (IMS)?** we can use interfacing in various Factors From: --> Process Mapping, Process Linking, managing version and Process Documentation --> Process Approvals and Cross-Functional Integration much more **What do you dislike about Integrated Management System (IMS)?** we are using Interfacing for a long time so far it doesn't disappoint us as for our Requirement concern **Recommendations to others considering Integrated Management System (IMS):** take a Change to Try First, before you make decisions; **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** To Map and Streamline our Process ### 31. Great overall experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Integrated Management System (IMS)?** Process Mapping tool is easy to use. Contact at Interfacing is always helpful. **What do you dislike about Integrated Management System (IMS)?** Training Platform is very time extensive if you have questions about a specific topic **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** All features that are relevant for a business process can directly be attached. Especially beneficial for ISO certification ### 32. EPC brought value in my past project & company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Integrated Management System (IMS)?** I used EPC at my previous company and loved the process management functions. I used the process reuse, the auto-layout and more importantly the document generation function **What do you dislike about Integrated Management System (IMS)?** Now that I left my previous company, I don't get to use it anymore, but I have been trying to convince some people to try **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Our processes were very disparate and all over the place, some in Visio, Word, Excel .Now with a centralized solution, it is easier to manage and update information. ### 33. Interfacing helped us jumpstart of training management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Integrated Management System (IMS)?** We are using the training management application to support our compliance program, we love the flexibility of setting up reusable trainings that can support all of our initiatives **What do you dislike about Integrated Management System (IMS)?** Some of our employees did not want to transition in the beginning. the mobile features that that Interfacing have recently added have helped bring them onboard. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Some of our main issues were around reusability of data. We were tired of inflexible document-based management. Our processes, roles, metadata is now reusable. ### 34. great tool to manage our SOP and ISO program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Integrated Management System (IMS)?** Several ISO governance features such as read-confirmation, approvals, and automatic reviews are helping us manage our ISO certification program in a more agile way **What do you dislike about Integrated Management System (IMS)?** While the is a lot we like, we have brought some improvements requests to Interfacing and they have given us some feedback, they even included some of our requests in the last release. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Integrated quality management ### 35. G.C.C. Region Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Monique L. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Integrated Management System (IMS)?** Business Process automation, easy to use, low entry price **What do you dislike about Integrated Management System (IMS)?** Did not find any drawbacks, after 2 years of usage **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Centralizing Company Business processes, moving from Silo Views to Horizontal Views ### 36. QMS - Content and workflow-based **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Integrated Management System (IMS)?** Modular object-based content management embedded into powerful worflow engine **What do you dislike about Integrated Management System (IMS)?** Layout and look and feel could be more innovative **Recommendations to others considering Integrated Management System (IMS):** Interfacing provide the right platform for digitalization as it offers a powerful workflow and content management **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Effective and efficient Quality Management, targeted content management into the operation plus managed execution ### 37. quite exhaustive, seems like an ocean for beginners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Integrated Management System (IMS)?** compare version options, approval cycle, document version control and change management **What do you dislike about Integrated Management System (IMS)?** no log is created for approvers in the endorsement cycle,have shared few recommendations for improvement **Recommendations to others considering Integrated Management System (IMS):** Good partner to work with **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** interfacing is quick to resolve any teething issues, support is above par ### 38. Using Interfacing EPC to map detailed, complex processes **Rating:** 4.5/5.0 stars **Reviewed by:** Etienne P. | Solutions Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Integrated Management System (IMS)?** Automatic placement of activities in the mapping is very useful and helps gain a lot of time. Very useful for large process maps. EPC is generally quite intuitive. Interfacing Help desk responds rapidly and gives good answers. The product is quite flexible and has interesting functionalities Standard Operating Procedures can be automatically generated from EPC, which is very useful when modifications to the process are required. Processes management is very easy **What do you dislike about Integrated Management System (IMS)?** It is a bit difficult to have a good rendering of the processes when they have many activities, if you need to extract them and insert them in a Word document in a letter/A4 format. I have to 1) limit each map to about 5-6 activities and 2) take a shot of the map with SnagIt or another similar tool. The issue is that I have several mapping with the same name (Sometime 12-13 mappings), and the "fake/extra" ones cannot be hidden at the parent level...so to get a shot of the parent, one has to move the extras out of sight. Deleting them in the map will completely delete them. There is also a few bugs where if the map is modified in swimlane mode, after saving the box will reduce itself...so you need to go back and modify the size of the box. This may impact arrows location, which need to be moved again. Those are small but annoying inconveniences. Some actions are not easy to find - for example, switching from a simple, flat graphic mode to swimlane mode for edition purposes is not intuitive. Help menu is not contextual, so you need to dig in the online manual to find what you need, which can be a challenge, and is not always very useful. Activities numbering is not automatic, so you need to insert them manually. It would be a nice feature to add, with the possibility of manually inserting the number to have the correct sequence. **Recommendations to others considering Integrated Management System (IMS):** Interfacing EPC is a very useful product to draft process maps and Standard Operating Procedures, and managing them on the long run. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** EPC helps identify inefficiencies in the processes, so it gets easier to quickly analyze and optimize it. ### 39. Great software for all types of businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Fanny R. | Analyste Amélioration Continue & Logistique, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Integrated Management System (IMS)?** The software is very userfriendly and simple to use and personnalize It simplifies the documentation of complete processes (roles and responsibilities, procedures, KPI's, controls, documents, tools, etc.) The connections between the different data items allow for simple process maintenance The software manages the level of access per users It enables the business to standardize its process documentation The business can share the published processes to guide operations with its employees while the process can continue to evolve in its draft form, all within the same software Interfacing is very responsive to its clients' needs and is constantly evolving to answer their needs. My favorite: it takes 5 seconds to generate a complete, detailed, and fully personalized process guide that usually takes weeks to produce. **What do you dislike about Integrated Management System (IMS)?** I would love to have more flexibility in mapping the processes (visually speaking), though I'm confident it will be in their development plans. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Standardization of process documentation Optimization of processes Greatly accelerating the process guide production and update Keep the operations informed of the latest version of their processes Manage the evolution of the processes A lot energy and time saved in using predefined process templates ### 40. Everything can be linked. Policy, process, procedure, documents, glossary. **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle B. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Integrated Management System (IMS)?** I like that everything can be linked to a process. I like that you can view processes via a process map or detailed format. **What do you dislike about Integrated Management System (IMS)?** Not sure yet, still learning. However, for a few minor things that were discovered, Interfacing included the updates in the most recent upgrade. **Recommendations to others considering Integrated Management System (IMS):** Great support during planning phase and project manager worked with our team during development. Any questions we had during the project were answered promptly and if we have questions now, we reach out to the support team. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Documenting policy, process, procedure. We can link policies/guidelines to a process or task. Two credit untions merged so we are documenting the integrated processes. Currently only a few departments are using the tool, however, the goal is to have the entire organization using the tool. ### 41. Professional company and very competitive **Rating:** 4.5/5.0 stars **Reviewed by:** Bernard H. | Business Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Integrated Management System (IMS)?** Interfacing are able to construct an implementation plan that completely adapts to our needs. The product is highly configurable. **What do you dislike about Integrated Management System (IMS)?** We have not identified any issues that have not been resolved. **Recommendations to others considering Integrated Management System (IMS):** I strongly recommend that you consider Interfacing when testing the market. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** We need to create a process library of our business. We also need to construct a framework that relates business processes to risks, costs, owners and approvers. Our previous efforts were not successful so Interfacing will provide both a platform and professional expertise. ### 42. Outstanding Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Armin F. | Senior Project Manager / Management Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2021 **What do you like best about Integrated Management System (IMS)?** Interfacing offers the full width of an Integrated Management System. - Full Cloud Solution - Integrates Processes and Documents - Covers all workflow aspects in an IMS - Integrated CAPA and Audit Management - State-of-the-art user experience In depth, regulatory requirements like FDA 21 part 11 are not only formally covered, but a real added value is created by 'regulatory intelligence'. **What do you dislike about Integrated Management System (IMS)?** Competitors with a track record as special purpose software are even better in certain aspects, e.g.; - Visualization tools for process management - Storage systems for document management - CAPA Management Tools **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Digitization of IMS-typical business objects. In particular, fretext documents are converted to data. Benefits are to overcome typical issues of traditional QMS like missing change readiness and user acceptance ### 43. Disappointing product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Integrated Management System (IMS)?** At first sight, it looked very intuitive, and the sales team showed a lot of dedication **What do you dislike about Integrated Management System (IMS)?** The software is packed with features, but most of them are either incomplete or simply don't work right. Many bugs. Slow performance. The deployment team is very junior with weak knowledge of their own software and the industry. **Recommendations to others considering Integrated Management System (IMS):** If you really want this product, sign up for a 3 month test period without any obligation to fully assess all the features **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** We struggled a lot but issues were never solved ### 44. Great application for collaborative process modeling and governance **Rating:** 5.0/5.0 stars **Reviewed by:** Chad A. | Director, Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Integrated Management System (IMS)?** The central repository and web-based access made it very easy to collaboratively model, review and approve our software development process. I've worked with Visio, and other process management applications, and the depth of functionality and ease of use is not comparable with that of EPC. **What do you dislike about Integrated Management System (IMS)?** I was happy with all aspects of the product and the customer support was very responsive and helpful. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** We used EPC to standardize our software development process and easily communicate it across the team to ensure alignment. The transparency and clear ownership of roles has also made it a lot easier to make iterative improvements. ### 45. Exceptional product deliver exceptional results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2021 **What do you like best about Integrated Management System (IMS)?** Ease of use, product completeness. Particularly the low Code Automation. **What do you dislike about Integrated Management System (IMS)?** Should have a bigger community in Quebec province **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** GRC : From Regulation Management (Laws, ISO, FDA, FAA…), Document Management (Confidentiality, track change), Risk, Management (L/I/D), Control, Management (matrix), Data Governance (GDPR, PIPEDA, CCPA), Glossary, Management (Terms & Accronyms), Digital Signature (vault, MFA, encryption keys, IP location/use/time) Audit: Versioning, Deletion Archive, Audit, Restore, Compare, Report, Admin Change to Workflow Automation Change Downstream Sync, Endorsement, Approval, Confirmation, Change approval, Edit Assignment , Delegation ### 46. CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Tina Marie B. | Founder & CEO , Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Integrated Management System (IMS)?** What I like best about Interfacing's EPC is the ability to document the complete, end-to-end business process for value delivery and automate it when neccesary easily. **What do you dislike about Integrated Management System (IMS)?** The scaling when printing the process maps sometimes gets off.. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** I am documenting the value streams by the business process to achieve greater agility through "back-end" process automation. ### 47. Excellent software and great responsiveness from the support team **Rating:** 4.5/5.0 stars **Reviewed by:** Éric H. | Service de qualité et progrès, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Integrated Management System (IMS)?** Their responsiveness and the improvements made following feedback **What do you dislike about Integrated Management System (IMS)?** it's not a flaw, just the difference in terms used, but due to the differentiation of the language used **Recommendations to others considering Integrated Management System (IMS):** They are at the top **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** small bugs, many due to the browser used, for the advantages, they listen to the customer and often try to improve in the next version. ### 48. The software has practically everything I need to document processes and their associated objects **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick T. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Integrated Management System (IMS)?** Centralizing of process management, automatic versioning of processes and objects, ease of use. **What do you dislike about Integrated Management System (IMS)?** Not very easy to create custom templates for generating standard operating procedures as word documents. Needs some effort to get the templates you want if you prefer not to use the generic templates. **Recommendations to others considering Integrated Management System (IMS):** Each release frequently comes with new features and improvements. It's useful to ask about new features in the upcoming releases. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** 1- Creating a centralized, easily accessible repository of business processes for the organization that can be viewed and updated regularly. 2- Creating a set of standard operating procedures for end-users of the organization. ### 49. Best of Breed for Complex Data and Process Management **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Digital Data in Aviation Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Integrated Management System (IMS)?** Incredibly flexible, can handle wide range of data types, with amazing searchability, as well as mirror real-world processes for improvement and automation. Easy-to-adjust to UX and responsive Web design features, along with mobile options make it an impressive sytem for diverse user environments. **What do you dislike about Integrated Management System (IMS)?** Understanding the modeling tools and database options can take a little time. **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** • Automating mission-critical processes in a heavily-regulated airline environment. Creating an easily-searchable repository of aircraft data and publications with complex relationships. • Defining processes in Interfacing assists with process improvement and stream-lining of practices that have been static for many decades. ### 50. Great BPM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marco P. | Partner - President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Integrated Management System (IMS)?** Collaboration functionalities; easy to learn, easy to use product; impact analysis; simulation. **What do you dislike about Integrated Management System (IMS)?** Prebuild reports would help More details on use cases and best practices would help too **What problems is Integrated Management System (IMS) solving and how is that benefiting you?** Setting requirements for a new ERP solution; making processes consistent across the organization; transforming complex process paper description into easy to share process flows; clearly assign RACI roles. ## Integrated Management System (IMS) Discussions - [What is Interfacing used for?](https://www.g2.com/discussions/what-is-interfacing-used-for) - [View Integrated Management System (IMS) pricing details and edition comparison](https://www.g2.com/products/integrated-management-system-ims/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+18%3A50%3A37+-0500&secure%5Bsession_id%5D=fc2e8121-6169-42f6-a55f-a33d8333a77d&secure%5Btoken%5D=5ca343093d9ede1cc8032e21bf156f999abf688fd45f7ecb5324e37d332ec3c7&format=llm_user) ## Integrated Management System (IMS) Features **Nonconformance** - Conformance Records - CAPA - Change Management **Process Management** - Process Library - Collaboration - Integrations - Execution Management **Planning** - Checklists - Approvals - Scheduling - Procedures **Planning** - Program Management - Resource Modelling - Recovery Plans - Templates **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Quality system** - Document Control - Collaboration - Analytics and Reports **Process Analysis** - Real-Time Process Analysis - Process Notation - Process Mapping **Execution** - Sampling - Corrective Actions - Data Capture - Reports - Ad-hoc Tasks **Execution** - Crisis Management - Emergency Notifications - Workflows **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Planning & Scheduling **Monitoring - IT Risk Management** - AI Monitoring **Platform AI Features - Policy Management** - Reports - Workflow Management **Business Resilience** - Business Continuity - Compliance Management **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Data Control** - Data Migration - Data Synchronization - Data Security **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Automation** - RPA Integration - Application Development **Analytics** - Monitoring - KPIs - Nonconformace **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Documentation - Audit Management** - Templates & Forms - Checklists **Agentic AI - IT Risk Management** - Autonomous Task Execution - Multi-step Planning **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Inspection Management** - Templates - Workflows - Corrective Actions **Integration** - Integrated Risk Management - Disaster Recovery - EMNS **Generative AI** - AI Text Summarization **Reporting & Analytics - Audit Management** - Dashboard - Audit Performance - Industry Compliance **Generative AI** - AI Tasks **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Compliance** - Standards & Regulations - Permits - Certifications **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Process Mining** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Agentic AI - Operational Risk Management** - Proactive Assistance **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Process Development** - Process Routing **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top Integrated Management System (IMS) Alternatives - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (396 reviews) - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (422 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)