IntercomExport Reviews & Product Details

IntercomExport Overview

What is IntercomExport?

Export your Intercom Conversations to CSV format in one-click. Analyse in Microsoft Excel, Google Sheets or Numbers

IntercomExport Details
Languages Supported
English
Product Description

Export Intercom Conversations to CSV format in one-click. Analyse in Microsoft Excel, Google Sheets or Numbers


Seller Details
Seller
Prodsight
Company Website
Year Founded
2017
HQ Location
Edinburgh, Scotland
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
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IntercomExport Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's a simple way to extract your conversation data from Intercom. We found it useful to generate insights into what our customers were telling us, in order to inform our priorities. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it takes some time to get a report - but that's often the case when generating reports from Intercom anyway. Not a huge problem. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Understanding what our conversations with customers were about, to identify trends and prioritise our roadmap. Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy export to CSV file allowed us to run our own specific analytics on bulk data collected through Intercom conversations. Liked the flexibility involved here. Review collected by and hosted on G2.com.

What do you dislike?

Incompatibility of emojis in the download. Created extra characters that confused the dataset sometimes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Understanding customer response times by different demographics allowed us to get useful and actionable metrics of engagement. We could also run natural language processing analysis to understand key themes within conversations. Review collected by and hosted on G2.com.

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Founder & ​Managing Director
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

A very Helpful tool and great team, we had an issue while exporting conversations for deleted users, but after communication with the team, it was quickly fixed. Review collected by and hosted on G2.com.

What do you dislike?

Nothing for now, but if the exports can take less time it would be great Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Monthly detailed reports for our leads.

- Monthly calculations for invoicing with our Outsource call center. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to use. Took 5 min to get all of the data I needed. Review collected by and hosted on G2.com.

What do you dislike?

Had some issues logging in at times. If this happens to you, just try again and it will work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Exporting all data from Intercom. Review collected by and hosted on G2.com.

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