--- title: Fin Reviews meta_title: 2900+ Reviews from the Intercom Community meta_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.5 review_count: 3887 scale: '5' date_modified: '2026-07-19' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Fin Reviews **Vendor:** Intercom, Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,887 ## About Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. ## Fin Pros & Cons **What users like:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. (435 reviews) - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. (433 reviews) - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. (333 reviews) - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. (268 reviews) - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. (257 reviews) - Users commend the **excellent customer support** of Intercom, appreciating quick responses and educational webinars for enhanced service. (257 reviews) - Time-saving (198 reviews) - Intuitive (195 reviews) - Artificial Intelligence (192 reviews) - Customer Satisfaction (187 reviews) **What users dislike:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. (152 reviews) - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. (130 reviews) - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. (123 reviews) - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. (115 reviews) - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. (92 reviews) - Users report **poor customer support** , often experiencing delayed responses and frustrating agent handoffs that hinder effective assistance. (88 reviews) - Poor Understanding (86 reviews) - Complexity (85 reviews) - Inadequate AI Features (85 reviews) - Users feel the **limited customization** in Fin prevents tailoring features effectively to meet specific needs. (83 reviews) ## Fin Reviews ### 1. Fin helps us answer the FAQ right away **Rating:** 5.0/5.0 stars **Reviewed by:** Renz C. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Fin?** Customizable answers and always able to train AI for new answers **What do you dislike about Fin?** Timezones for support sometimes does not match mine so it takes a day for them to reply. **What problems is Fin solving and how is that benefiting you?** It benefits me by answering the FAQs fast ### 2. Account Locked **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Fin?** customer support is fast. Their AI Fin is helpful. I got locked out today and went to their homepage to contact them and asked for help. Fin the AI was helpful and was able to connect me with Tosha and helped me unlocked my account. **What do you dislike about Fin?** I have no negative feedback so far. the tool is great in managing my work. **What problems is Fin solving and how is that benefiting you?** I dont see a problem with Fin. the AI system is actually a great help instead of calling and waiting in the que. ### 3. Positive experience with Fin **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Fin?** My favorite feature is Fin tasks, while Fin in general is good at answering questions when provided the right materials, being able to determine step by step the actions/answers Fin needs to provide seems to be a good solution for more complex needs. **What do you dislike about Fin?** Configuration can be challenging at the beginning and it's not always intuitive, since things are setup in different pages. It would also be helpful to have more options of how/when we can use Fin **What problems is Fin solving and how is that benefiting you?** It's able to answer questions about our products using our help center and it's helpful to connect it to an API to provide more customized responses. ### 4. Fin my favorite AI agent **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian M. | Quality control specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Fin?** How easy it makes day to day tasks, and is so simple to use. **What do you dislike about Fin?** Absolutely nothing! every work tool should have it:) **What problems is Fin solving and how is that benefiting you?** Helps me communicate in a more clear way to customers, and whenever I have doubts on how to share my feedback it makes it easier because already knows what I do. So feeding him with information is super helpful in the future so he can be on point. ### 5. Fin helps take care of the small details so I can focus on more important customer issues! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Fin?** Fin has been incredibly helpful in reducing the amount of "pre-work" I need to do in order to actually assist a customer by handling things like asking what they need help with, sending our pre-written help center articles in context of what they're asking, gathering extra information for certain cases that we need it, etc. Fin can often take what would be a 30 minute conversation and make it 5 minutes! The great thing is it often works in the background without any need for input from me. Once turned on and setup to scour our help center, it then just does all that extra work without need for babysitting. Fin being the shield for every conversation saves me so much back and forth with customers just asking basic questions. **What do you dislike about Fin?** Fin can lack context cues and lacks awareness of how to adjust. I've often seen Fin get railroaded into thinking the issue is one thing and keep going down that path when the customer is trying to ask about something else. Sometimes Fin just has a hard time adjusting to a different question or a different direction after it's already started down the initial line of questions. Sometimes Fin frustrates customers by not providing direct answers to their questions and instead more of a word soup from our help center articles. **What problems is Fin solving and how is that benefiting you?** Fin is often taking care of the mundane and early back and forth of most customer tickets like asking for account information, getting details on the issue, etc. Sometimes even providing the answer for a customer's question from our help center without the ticket ever even needing to be routed to me! ### 6. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** John Rayniel D. | Technical Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** Mostly with the FIN AI agent, assisting clients became more seamless. As for the downside, there are a lot of features that needs to be added to the system. **What do you dislike about Fin?** Some basic features are not yet available, example is Undo/unsend feature for sending emails **What problems is Fin solving and how is that benefiting you?** Intercom has access to direct reports and a collated ID numbering system for conversations. ### 7. Best chat tool I've used so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Yuvraj T. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** FIN AI tool and how easy it is for a novice to set it up, and it's verry easy to train it while setting it up for first time. **What do you dislike about Fin?** Sometimes FIN AI sends incorrect response to customers, even when the correct data was provided. **What problems is Fin solving and how is that benefiting you?** Ideally at this moment we have a very small team and maintaing 24 hours schedule during this time is very difficult, and on top of that everyone needs break during their shifts so basically at the moment we try to switch on FIN so that it can take care of users while the agent comes back in shift, additional FIN automatically trains from the conversations we've already done so it's very simple to train it with growing number of conversations. ### 8. Fin by Intercom significantly reduces ticket volume for human support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** Once we loaded all of our product knowledge into Fin's database, we found that many of our incoming tickets could be resolved without the need for a human -- even across a variety of product areas within our platform. Fin by Intercom has clearly been getting continual updates that feel like it's staying at the cutting edge of what a customer AI chatbot can do, and we've been able to continually improve Fin's efficiency. With Fin workflows, we can apply very specific behaviors for specific scenarios, which has been great since our Customer Care team prefers to handle different scenarios in specific ways. **What do you dislike about Fin?** When Fin gets an answer wrong, it's not always obvious how or why certain knowledge sources were used over other, similar knowledge sources. Fixing a consistently incorrect answer is certainly doable by adding a bespoke snippet, but sometimes it's also necessary to disable an existing Help Center article (or even edit the article itself) in order to disambiguate the correct answer for Fin. **What problems is Fin solving and how is that benefiting you?** Our platform can be a bit overwhelming for newer users, so having an intelligent AI agent that knows our platform's building blocks has meant that over 60% of our simpler product-knowledge based inquiries are handled without the need for human intervention. This has allowed our company to devote significantly more time towards complex questions, troubleshooting, and critical account issues. Our Customer Care team operates on a "waiting longest" basis, and during high-volume times in the past, this meant that more critical issues had to wait longer for assistance. Now, our team's time response time has improved significantly. Additionally, by chatting with Fin to begin with, our users are able to get the info they need in fewer responses; our number of responses to close has also gone down significantly. All together this means our users are getting a much better experience when they need assistance. ### 9. Reliable AI Support Assistant That Reduces Workload To Address Customer Queris **Rating:** 5.0/5.0 stars **Reviewed by:** Bappaditya K. | Customer Support Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** Fin has been a huge help in reducing repetitive tickets. Its ability to pull relevant information directly from our help center articles makes it easy to deploy without much setup or constant supervision. Over the past several months, it has noticeably reduced our ticket volume and allowed our team to focus more on high-value conversations. Its natural language understanding is impressive, customers rarely feel like they're interacting with a bot. What I really like is how easy it was to integrate with our Intercom setup no complex configuration needed. It has eased the customer support job a lot. After using Fin daily basis, and it made a noticeable difference on how we handle support and even on weekends when our team is off, Fin keeps responding to customers without any break. **What do you dislike about Fin?** Fin sometimes falls short with niche or very specific product questions, especially when the answer isn’t clearly written in our help articles. One thing I really wish for is if the Copilot functionality - which is currently great for agents using Intercom - could also be extended to Fin when it’s talking to customers. If Fin could access a user’s previous conversation history and use that to respond more intelligently, it would make it much smarter. Having a toggle to turn that feature on or off would be helpful. Sometimes I can already tell Fin is about to give the wrong answer, (as the question user asking not addressed in our articles) and I’d love the option to pause it and draft a better response that still comes from Fin, so it feels consistent to the customer who wants to chat with an AI, without us needing to step in live. That said, Fin is still a very solid and dependable tool overall. Despite these small limitations, the benefits far outweigh the drawbacks, and it's been a valuable addition to our support stack. **What problems is Fin solving and how is that benefiting you?** Fin helps us handle a high volume of repetitive customer questions without needing a human agent every time. Before Fin, our small support team had to manually respond to the same queries over and over, especially during weekends or off-hours. Now, Fin takes care of those instantly, even when we’re offline, which has really improved our response time and customer satisfaction. It’s also reduced our overall ticket load, so we can focus more on solving complex issues and giving personal attention where it’s needed. Overall, it’s made our support more scalable and less stressful. ### 10. My Experience with Learning and Using Fin **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** A few things I like about Fin are how easy it is to set up. Super simple to find what you need to modify and make it your own. Another thing I like is testing area and the configure options you have based on users. Great to see how the content you've used to supplement Fin is working in real time. Also makes it easy to get additional team members included to run their own testing. **What do you dislike about Fin?** I feel like there could be more customization options when it comes to responses as well as chatbot configurations. **What problems is Fin solving and how is that benefiting you?** It is solving for capturing prelimiary questions before being directed to a live agent. With this implementation we've already seen a reduction in handling and closing times, additionally we are seeing that we're sending less amount replies before reaching to a solution with our users overall. ### 11. Fin is apart of our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** Fin is not only useful for our team but for our clients as well! He's helped to solved many smaller issues or simple how-to questions in a matter of seconds, while helping us maintain traffic. **What do you dislike about Fin?** There have been a few times where Fin has shared inaccurate information from more of a technical perspective, however, those are very few and far between. **What problems is Fin solving and how is that benefiting you?** Fin solves the conversations that need just a quick answer and not necessarily a human touch to troubleshoot and figure out if there's a bigger issue. On the other side, he does genuinely let customers know the intention too. ### 12. Fin for the Win! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** Fin automatically takes on the easy, overly asked questions by our customers. This helps our team tremendously! Our Customer Service reps are less fatigued and more engaged with issues that require a more "human touch". It has definitely increased our productivity. **What do you dislike about Fin?** Fin can sometimes feel a little rigid in it's answers, which does then force us to update and improve our knowledge articles, which in turn helps Fin give better answers, and helps our company stay up to date as a whole. **What problems is Fin solving and how is that benefiting you?** Requires us to stay further up-to-date in our knowledge articles. Saves our Customer Support reps time, and improves their focus on bigger ticket items. ### 13. Fin is a great Allie **Rating:** 5.0/5.0 stars **Reviewed by:** Alondra P. | customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** It gives you real answers, it doesn't seem like your typical AI automated responses. It's very helpful. It provides all the help you need at an instant, and you can use it while on a call. **What do you dislike about Fin?** I think that if you are not specific enough, you could fall into a rabbit hole with Fin. **What problems is Fin solving and how is that benefiting you?** being able to ask questions on how to create tabs, workspaces, etc. How they function and how to apply it to my day to day. ### 14. The best product we ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Valentyn H. | Customer Experience Automation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** The system is efficient, easy to maintain, and demonstrates a high level of intelligence in its operations. It also offers considerable flexibility, allowing it to adapt to various needs and environments. **What do you dislike about Fin?** Sometimes it's delusional and can add something extra to our sources. However, as the fin evolves in its functionality, it becomes more predictive and better overall. **What problems is Fin solving and how is that benefiting you?** The main reason we use FinAI is to handle simpler cases and questions more easily. This allows us to speed up the process of gathering information from users. As a result, we can focus our attention on more complex cases while FinAI resolves the simpler ones. Plus, speeeeed: Our support team answers in an average of 30 minutes, while Fin can answer in 20 seconds. ### 15. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela A. | Quality Control Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Fin?** They give good suggestions and help with any issues **What do you dislike about Fin?** More options for solutions, but there is nothing I really dislike about Fin. **What problems is Fin solving and how is that benefiting you?** Messaging multiple customers at the same time, phone calls as well. ### 16. Helpful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Quality control supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Fin?** Great AI agent, always helpful and on top of things to help your performance reach the next level; easy to customize and knows your routine, so it provides good feedback to improve automation. **What do you dislike about Fin?** Absolutely anything, super helpful to get work done. **What problems is Fin solving and how is that benefiting you?** Helpgin me type less my most frecquent outreach messages, easing my workload. ### 17. FIN is actually our best agent for informational content **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo T. | Management and Data Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Fin?** Fin can simplify all of our content in help center and deliver this information in a few seconds for our customer. Its a plug and play feature, but need to be reviewed daily (or weekly), for better results. **What do you dislike about Fin?** Some times it keep working on chat, even when the customer demonstrate intention to talk to a human. In our operation, FIN interacts in almots 100% of conversations, and sometimes the escalate guidance doesn't work properly **What problems is Fin solving and how is that benefiting you?** In our business model, which more new customers we have, more support agents we need. In this case, FIN can escalate our operation and keep safe our budget. In addition, with that we can move some teammates to other areas that need new people. Basically, we save time to train new people and we can escalate our operation keep the same headcount. ### 18. Powerful New Technology **Rating:** 4.5/5.0 stars **Reviewed by:** Alissa S. | Manager, Workforce Planning, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Fin?** Fin has been an incredible success story for our organization, unlocking capacity beyond what we anticipated. While we chose Intercom as a partner in part to capitalize on AI-driven customer self service, the capabilities of Fin have far exceeded what we thought possible in terms of case deflection. It's relative ease of use has made it a critical tool for our operational success. **What do you dislike about Fin?** AI technology is new, and as a result, there is a lot of trial and error involved in configuring it properly. While it's not abnormal, we have experienced challenges in our configuration that have driven friction for our customers rather than reducing it. This has lessened as our organization has grown in proficiency, but I do with there were safeguards in place to help prevent customers from being affected by incorrect information. **What problems is Fin solving and how is that benefiting you?** Fin has streamlined our organization's support request submission process, driving an exceptional amount of customer self service and enabling our team to use their time where it makes the greatest impact. The efficiency gains have unlocked capacity beyond what we previously thought was possible. ### 19. Great and powerful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Fin?** When properly set up, Finn gives clear answers to customers. Easy to set up. **What do you dislike about Fin?** It would be nice to be able to customise the timing after which Finn follows up on a message. **What problems is Fin solving and how is that benefiting you?** quick replies accross all timezone and saving time for the support team ### 20. Fin - Great for solving easy problems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** I love that I'm able to upload my knowledge base and integrate with Fin. Fin is able to synthesize information across all of our knowledge cards and provide answers for most of our easy problems. I'm able to add Fin to every chat from the get-go. Our customers have a chance to get an immediate AI solution quicker than they could have been connected to a human agent. It was simple to set up by adding to the workflow. **What do you dislike about Fin?** Fin can sometimes make assumptions based on the content it learns from. I notice it's given a wrong answer, and check the source documents unable to find where it pulled the information that it relayed back. Most of the time, it seems like an assumption. The other thing I dislike, is that our customers know they are talking to AI, despite FIN giving correct information, our users don't read and push to talk to a real person. This isn't really a problem with Fin as much as it's a problem with humans and their desire to chat with a real person, and not sure it's solvable, but something worth calling out. Another thing I dislike about fin, is it assumes it gave a correct answer. I sometimes will see the same person come in and get 'stuck' in the AI bot, unable to reach a real person. They start multiple chats, getting stuck each time, or not using the magic phrase 'talk to a person' or 'no i need a human'. Fin assumes they resolved the issue, and we get stuck paying 3-4 times for the same person who couldn't get past the bot. **What problems is Fin solving and how is that benefiting you?** Fin is successfully handling about 25% of our total volume of chats. Because it's able to handle that percentage and answer the simpler problems, we have been able to save money and hold off hiring additional staff. ### 21. Easy to set up, optimize and use **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián J. | Customer Success Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** Seamless setup, and ability to handle complex customer queries. I love it provides real-time suggestions and summaries. **What do you dislike about Fin?** occasional hallucinations in responses, and a lack of transparency in how Fin chooses or prioritizes knowledge base content. **What problems is Fin solving and how is that benefiting you?** Answering informative queries, ### 22. Pretty good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** I like how it finds relevant information within conversations so that it can provide more accurate answers. Its easy to use, all you need to do is open up the fin tab and ask a question, pretty straightforward. I dont use it all the time but sometimes I like using it when I know the questions have been answered before and Im looking to pool that information into one message. **What do you dislike about Fin?** Seems to not fully understand all questions. Sometimes it will repeat the same thing even though you have clarified your question. **What problems is Fin solving and how is that benefiting you?** Helping me to find answers for multiple common questions and reply in one solid straightforward answer. ### 23. Finn has made some impressive progress **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** We've been using Fin since it was launched and we've seen huge improvements in not only its success, but in the configurability and innovation. I'm excited to see where it goes from here. **What do you dislike about Fin?** At times, the changes to the feature set and configuration are happening so quick that the team struggles to keep up with it and where to find the settings and optimization tools. Support via chat is slower than I would expect. When presenting customers with a chat interface, you'd expect near real time response, not +24 response times - you're basically getting email support through a chat interface. **What problems is Fin solving and how is that benefiting you?** Helped us to scale and improve solution consistency. ### 24. Fin deals with the easy questions, so our team can focus on the detailed support issues **Rating:** 4.0/5.0 stars **Reviewed by:** George H. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** Fin provides our customers with quick and accurate answers to simpler product and troubleshooting questions, and passed the right details on to us when it doesn't know the answer. It rarely gives an incorrect answer, and tends to know its own limits. It was fairly easy to set up and update. **What do you dislike about Fin?** It does occasionally get things wrong and it is unable to deal with more complicated issues reported by customers. **What problems is Fin solving and how is that benefiting you?** Fin helps us triage and answer support tickets, and allows our team more time to focus on giving detailed and nuanced answers to the tickets that Fin is unable to respond to. ### 25. Great tool with a lot of automations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2022 **What do you like best about Fin?** It was super easy to train it as our help center was already in intercom. **What do you dislike about Fin?** Sometime the answers it gives out are not the best on some topics, but as time passed and we enter more info and data to it, it is much better. **What problems is Fin solving and how is that benefiting you?** Reduces the workload of our customer support team. **Official Response from Eabha O'Sullivan:** > Hi there - thanks for taking the time to leave Intercom a review. It's always great to hear from a customer who is utilizing automatic triggers - I hope this is saving your team time and making some happy customers! It's also great to hear from someone who is on our Startups programme :) We appreciate your feedback around pricing - I will let our billings team know this feedback. Thanks, Eabha (Customer Engagement) ### 26. Coomunication On The Go **Rating:** 5.0/5.0 stars **Reviewed by:** Donavan D. | Training Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** That you can use it on multiple devices at the sametime. The easist platform to use to cummunicate with both your clients and customers. **What do you dislike about Fin?** Intercom is the best CRM livechat platform i cant think of anything negative then just the pricing is abit steep. **What problems is Fin solving and how is that benefiting you?** Intercom solves problems of struggling with seemless communication with clients and customers. even if you have let your laptop in the office you can still log in from your personal phone and respond to any urgent queries. you can set notifications and set yourself away and online easily. you can easily build bots and automations when onboarding new clients. ### 27. Easy to setup, some gaps in functionalities and customization **Rating:** 3.5/5.0 stars **Reviewed by:** Hannah K. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** It's easy to setup Fin functonalities from tasks to guidance. Fin does a decent job of taking our knowledge base and contextualizing it for the customer. It is also great that you can add audience criteria for specific tasks or guidance in place. This is crutial for us when it comes to testing, or finding a way to give more context specific answers. **What do you dislike about Fin?** I wish there was a bit more customization and basic functionalities such as AB testing, easier and clearer reporting (think task journeys - what part of the task causes the most dropoff?) . **What problems is Fin solving and how is that benefiting you?** Deflecting customer inquiries at a lower cost, quicker resolution ### 28. Good but with some learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Margaux T. | Head of Customer Care and onboarding, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** It's easy to set up, with the guidance it i s miuch cleared to anticipate how Fin will act and easy to test. **What do you dislike about Fin?** Sometime it will not be clear why Fin chose a customer answer, and so doesn't make it easy to improve **What problems is Fin solving and how is that benefiting you?** It is solving most of our "easy" question. It is mostly great for level 1 question and to answer customer outside of our office hours ### 29. Feedback Fin **Rating:** 4.0/5.0 stars **Reviewed by:** Badia K. | Customer Care Expert Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** Fin really helps us streamline conversations on our support channel. It provides clear, constructive answers to simple questions, freeing up our agents to focus on conversations that require more investigation and time. **What do you dislike about Fin?** There are certain bugs, such as Fin speaking another language, or custom answers that you can't say “no, don't send that one.” It also takes weeks or even months of configuration before Fin can perform well. It also requires fairly regular monitoring (weekly) to analyze bad chats, qualify them, and improve its responses. **What problems is Fin solving and how is that benefiting you?** At Skello, we receive many questions from customers that can be answered in the help center, which meant that agents were spending a lot of time on very basic questions. Fin allows us to optimize our time and provides customers with quick, clear answers outside of business hours. ### 30. Feedback on Using Intercom (Fin) **Rating:** 4.0/5.0 stars **Reviewed by:** Zulhariz F. | Manager, Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** What I like best about Fin by Intercom is how seamlessly it blends AI-powered support with real-time accuracy. It understands complex customer queries and provides instant, relevant answers without sounding robotic. The ability to pull information directly from our help center ensures that responses are always aligned with our brand and policies. It also lightens the load on our support team, allowing them to focus on higher-value tasks while Fin handles repetitive questions. It’s efficient, reliable, and enhances the overall customer experience. **What do you dislike about Fin?** While Fin by Intercom is a powerful tool, one limitation is its occasional struggle with nuanced or multi-layered questions, especially if the help content isn’t very detailed. It may give generic answers or redirect users unnecessarily. Additionally, there’s limited flexibility in tailoring how it phrases responses, which can make it feel slightly less human at times. For complex issues, human follow-up is still essential. Better customization and deeper understanding of context would make it even more effective. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom is solving the challenge of scaling our support without increasing headcount. Its automation allows us to instantly handle repetitive and common queries, reducing manual workload and freeing up our team to focus on high-impact tasks. This not only speeds up response times but also ensures customers receive consistent answers around the clock. The automation has improved our efficiency, lowered ticket volume, and enhanced the overall customer experience. ### 31. FIN AI FOR OUR CUSTOMER SUPPORT TEAM **Rating:** 4.0/5.0 stars **Reviewed by:** Cecilie B. | Customer Support Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** At the moment, FIN AI is not yet live, but we've already made significant progress. We've added a substantial amount of information to the knowledge base, created useful snippets, and started some initial training. We're also working on ensuring FIN delivers the right information to the right audience — and so far, the results look very promising. Within customer support, we're seeing a high volume of recurring questions from users, so this tool has the potential to be a real game changer for all these frequently asked questions. **What do you dislike about Fin?** One challenge we've noticed is that it can be a bit difficult to get FIN properly up and running and specifically, getting it to fully understand the training and build on those responses before actually going live with him on our platform so we know how he will react to the players. **What problems is Fin solving and how is that benefiting you?** As mentioned earlier, FIN AI is not yet live, but we're already seeing a high volume of frequently asked questions — particularly around bonuses, withdrawals, and deposits. Based on our current setup and training, we expect FIN AI will be able to handle around 80% of these chats once it's live. ### 32. Solid AI assistant that speeds up support, but still trips over loops **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian T. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Fin?** Fin is refreshingly easy to set up and chat with. We were answering routine questions within a day, and the natural-language flow feels more like a quick messager exchange than a rigid decision tree. For simple, high-volume enquiries like password resets, “where’s my invoice?”, basic how-tos, it’s a genuine timesaver that frees our human agents for trickier work. The dashboard is also clean, giving us clear insight into deflection rates and common topics without drowning us in stats. **What do you dislike about Fin?** The main drawback is its tendency to circle back to the same answer wording or slight variations of it when it doesn’t fully grasp the customer’s nuance. After two or three repeats, frustration sets in. Instead of asking “Would you like to talk to a human?” (which adds yet another step), Fin should recognise the pattern itself and transfer the conversation automatically. A smarter loop-detection or “confidence drop” trigger would make the hand-off feel seamless and keep CSAT scores healthier. **What problems is Fin solving and how is that benefiting you?** Fin is taking the pressure off our tiny support team by handling the endless stream of “how do I…?” queries that used to clog our inbox. It instantly surfaces the right help-centre article or a quick step-by-step, so customers get answers 24/7 without waiting for an agent. That means we’ve cut first-response times from hours to seconds, deflected roughly half of routine tickets, and freed our humans to tackle complex compliance questions and even do some proactive outreach instead of firefighting. In short, Fin is giving customers faster resolutions while saving us both time and head-count cost. ### 33. Cannot imgaine where we are now without Fin **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Customer Experience and Platform Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Fin?** Fin is fast and has a 60% resolution rate for the questions it answers. It's easy to train and continue to improve its performance. **What do you dislike about Fin?** Not cheap at a dollar per resolution but the good thing is we won't get charged if a human is involved. **What problems is Fin solving and how is that benefiting you?** Fin has single-handedly help us double our growth. We have doubled our support query volume in 2025 compared to 2024 but we still manage to keep our team small. ### 34. Excellent AI tooling and features for making the most from AI automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Fin?** Fin is extremely reliable, I find we rarely have to deal with hallucinations, Most of all the options to mix Fin with AI automation within the workflows allows us to be extremely flexible with what we build out in the platform **What do you dislike about Fin?** Nothing. The only issues we ever run into with Fin come from a result of Betas we choose to be a part of, and happily take on that risk of errors when we do so. **What problems is Fin solving and how is that benefiting you?** Extremely effective and easy customer service where Fin can carry out the quick and easy questions, and only leave the extremely complex, new or Human-task-required issues ### 35. A very solid customer support and communication platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Fin?** Every moment, deflection and resolution a support agent can deliver, is a moment recovered for other tasks. Intercom (and Fin) does this but never sacrifices a good customer experience. **What do you dislike about Fin?** We would like the ability to create multiple Fin's per account. Segment by customers, product, add-on for example. **What problems is Fin solving and how is that benefiting you?** Fast customer support and ticket resolution without human involvement. ### 36. Intercom has elevated our internal processes and has opened up opportunities for the staff **Rating:** 5.0/5.0 stars **Reviewed by:** Civic C. | Head of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Fin?** How Fin is basically another agent. Easy to train, easy to guide, easy to implement, even without developer or technical assistance. Intercom's Help Center - powered by Fin, has helped us a lot with the implementation. So far, we've only migrated three channels and it's resolving nearly 60% of our conversations (old CRM + Intercom). The customer support team has been amazing as well, they provide fantastic assistance and are very responsive. **What do you dislike about Fin?** Nothing that I've come across yet. The learning curve of implementing Intercom ourselves could be quite frustrating at times, but the help center articles and chatting with Fin and the Human agents really helps out a lot. **What problems is Fin solving and how is that benefiting you?** Fin has enabled us to support our team with the rapid increase of our support ticket volume. This has also enabled us to explore other career pathways for everyone in the team. ### 37. Wish Intercom would focus on basics first before AI, Ai, O... **Rating:** 1.0/5.0 stars **Reviewed by:** Avida H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2025 **What do you like best about Fin?** The vision is understandable but there is little to celebrate so far. **What do you dislike about Fin?** Focus on this is at the expense of basic functionality needed for a good customer service ticketing system. **What problems is Fin solving and how is that benefiting you?** These are all very leading questions, not really designed to elucidate genuinely impartial responses from customers. Fin is not solving any of my problems at the moment. Fin is not capable of responding to my customers right now as my customers are not articulate enough at defining their problems. Instead, it would be useful if we could use these technologies to do things like categorising the types of enquiries so we can understand the the most common queries and identify where our product falls short. It could write help articles based on our responses and it could learn from our responses and suggest macros. You are trying to run before you can walk. ### 38. Fin has done wonders for our support quality **Rating:** 5.0/5.0 stars **Reviewed by:** Liam B. | Revenue Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Fin?** Fin solves 60+% of all incoming customer queries - Both ourselves and customers are impressed. Training fin does take some time and tweaking, but is definitely worth it. **What do you dislike about Fin?** Native Hubspot integration is a bit so-so. Would be nice with a better out of the box integration. Escalation can be a bit tricky to get right, but it's getting better due to constant updates. **What problems is Fin solving and how is that benefiting you?** Fin is helping us provide instant, accurate support to our users without relying entirely on our human support team. It answers common questions directly in our help widget, drawing from our knowledge base and offering real-time, AI-powered assistance. This reduces ticket volume and response time, which means our CS team can focus on more high-value issues. It's also made onboarding smoother for new customers. Fin proactively resolves setup questions and explains platform features in a natural, conversational way. That leads to better customer satisfaction, while saving our team time and effort. ### 39. Solid for AI support, but older features are fading **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Fin?** We’ve been using Fin by Intercom for a while now, primarily to handle inbound support queries using AI. On that front, it’s doing a decent job - setup was relatively painless, the integration with our help center was smooth, and it handles common customer questions with a good level of accuracy. The conversational flow feels more natural than other bots we’ve tried. That said, the product feels very focused on pushing new AI-first capabilities at the expense of older, still-useful features. One notable example is Surveys/Product tours, which used to be a valuable part of our support stack. It’s been effectively sidelined — there haven’t been any meaningful updates in ages, and support around it feels minimal. If you were relying on Intercom for feedback collection or structured post-resolution insights, you might be disappointed. Also worth noting: while Fin can deflect a fair number of tickets, any edge cases or nuanced issues still get escalated to agents pretty quickly. You’ll still need a human support layer. **What do you dislike about Fin?** - users get frustrated when they want to talk to a user and need to go through Fin - would appreciate more suggestions around what article needs updating or should we create to get ahead of questions. **What problems is Fin solving and how is that benefiting you?** - Quick setup and solid performance on common queries - Tight integration with Intercom’s help content - Modern AI capabilities that are improving over time ### 40. Overall Fin is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce M. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Fin?** Fin has helped us manage the queue by answering the most basic and common questions. **What do you dislike about Fin?** Sometimes, Fin is inconsistent. Needs to be updated once in a while. **What problems is Fin solving and how is that benefiting you?** Answering the most common and basic questions. ### 41. User friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Fin?** I like how Fin by Intercom can handle a large volume of customer questions accurately without needing constant supervision. It’s fast, feels natural when responding, and helps customers get clear answers right away, which has reduced the number of repetitive queries coming to our team. I also appreciate that it can pull from our help center articles, so customers get consistent, helpful information every time. **What do you dislike about Fin?** Sometimes Fin struggles with more complex or edge-case questions and can give a confident but inaccurate answer if it doesn’t fully understand the context. It also takes some careful setup to ensure the right help center articles are prioritised, and there isn’t always an easy way to see why it chose a specific answer. **What problems is Fin solving and how is that benefiting you?** Fin is helping us handle repetitive customer questions automatically, reducing the volume that reaches our support team. This means customers get instant, accurate answers without waiting, and our team can focus on more complex or sensitive cases. It’s improving our response times, reducing manual workload, and helping us scale support without sacrificing quality. ### 42. Intercom leverages LLMs in a very well considered & effective way to create a genuinely good product **Rating:** 4.5/5.0 stars **Reviewed by:** Rhys B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Fin?** In a world of AI slop, Intercom leverages LLMs in a very well considered and effective way to create a genuinely impactful and game changing product. They are constantly improving Fin to take advantage of a rapidly changing world of AI. It's very easy to use and setup, to a point where anyone will be able to get immediate value from it. **What do you dislike about Fin?** There aren't many downsides to the product itself. The billing structure, being calculated on conversation resolutions, is quite expensive relative to the cost of actual compute required for each conversation. But the value is still great when compared to traditional customer support processes, and I'm very happy with the rate at which the product is evolving and improving. **What problems is Fin solving and how is that benefiting you?** Fin is very effective and dealing with repeat conversations. Obviously it can handle all the most mundane customer requests, but our business also deals with a lot of niche and complex requests, and I've been impressed with how well Fin can deal with nuance. For us, it has allowed our team to focus on other more important tasks. ### 43. we humans forget what we write, but Fin remembers and answers while we sleep **Rating:** 4.0/5.0 stars **Reviewed by:** Yanar E. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Fin?** Answers dating platform questions 24/7. Had to thoroughly organize our messy knowledge base first, which took a while **What do you dislike about Fin?** It's more of a necessity - need to keep learning new features to expand its capabilities **What problems is Fin solving and how is that benefiting you?** 24/7: Presales Support ### 44. Use of Fin and Copilot in an operation with a low number of calls. **Rating:** 4.5/5.0 stars **Reviewed by:** Victor H. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Fin?** His learning ability, the possibility for him to learn about all our materials, and how he can thereby provide focused responses. **What do you dislike about Fin?** The cost, for smaller operations and in Brazil, becomes unfeasible. **What problems is Fin solving and how is that benefiting you?** Standardization and replicability of knowledge. ### 45. A Helpful Assistant with Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Max K. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Fin?** What I like best about Fin by Intercom is how straightforward the setup and training process is. Once configured, you can enable Fin with supervision, which offers both control and peace of mind as it starts to manage conversations. The process for improving responses is also genuinely helpful—it’s easy to refine how Fin replies over time. **What do you dislike about Fin?** One thing I find lacking in Fin by Intercom is the visibility of the CX score—not just in the performance section, but within individual conversations as well. It currently only covers AI-driven interactions, rather than the entire conversation history, which limits overall insight. Moreover, there’s no built-in way to follow up with users when their queries are ambiguous or when they abandon the conversation. At present, Fin closes all conversations automatically, without notifying the user or flagging any unresolved issues, which means these must be identified manually. Lastly, the responses themselves could benefit from better visual presentation—there’s a noticeable lack of visualisation, which makes it harder to parse or digest certain replies. **What problems is Fin solving and how is that benefiting you?** It handles recurring, straightforward questions with ease, which can save a considerable amount of time for the team and ensure a consistent customer experience. ### 46. Fin AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Fin?** Fin AI has saved us a lot of time by its ability to respond to customer support messages. It is very easy to set up and has significantly reduced our workload. **What do you dislike about Fin?** Fin does have the ability to respond with incorrect information sometimes - which can lead to longer conversations with customers, having to advise them to ignore the incorrect information. This can be sorted by providing Fin with more information and/or topics to pass on to the support team **What problems is Fin solving and how is that benefiting you?** Reducing amount of customer support inquiries and obtaining more initial information from the customer - saving us time ### 47. Intercom provides me with the tools i need for easy support **Rating:** 4.0/5.0 stars **Reviewed by:** Nelis Jesse J. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Fin?** As a growing business owner it helps me scale up when needed and on demand, no hiring of extra team members, just Fin doing what he's best at. **What do you dislike about Fin?** Sometimes mis interpets my clients, but always proactively requests more information to be able to solve any issues. **What problems is Fin solving and how is that benefiting you?** Fin is solving the issues im having with being a growing startup and manageing the customer support with a small team, you can imagine this aint no small thing. Fin allows us to grow without the hassle of new employees ### 48. Satisfied with FIN support **Rating:** 4.5/5.0 stars **Reviewed by:** Mark M. | Support team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Fin?** my team save lot of time replying to the vendors with easy topics **What do you dislike about Fin?** it's not 100 accurate in a few cases, so we need to train it frequntly but the response to the customers are already sent **What problems is Fin solving and how is that benefiting you?** time is gold, and it help us in saving time so we can focus on other tasks that require more attention ### 49. Reliable AI support that saves us time **Rating:** 4.5/5.0 stars **Reviewed by:** Abed T. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Fin?** Fin helps us to automate a large portion of support tickets with accurate, instant responses. It’s easy to set up, integrates smoothly with Intercom, and saves our team a lot of time. **What do you dislike about Fin?** It occasionally struggles with nuanced or unclear questions. We’d also like better analytics to understand where it needs improvement. **What problems is Fin solving and how is that benefiting you?** Fin is helping us reduce response times by automatically handling repetitive customer inquiries. It allows our support team to focus on complex cases while still maintaining fast, high-quality service 24/7. This has improved customer satisfaction and reduced workload. ### 50. very best and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** raj r. | customer adviser, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Fin?** always easy to get access and use it while at work **What do you dislike about Fin?** hard to find what i dislike about but loved it **What problems is Fin solving and how is that benefiting you?** easy and quick always ## Fin Discussions - [What is the best way to deal with emails sent to your personal email and getting into the help desk?](https://www.g2.com/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) - 1 comment, 3 upvotes - [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) - 2 comments, 2 upvotes - [How do you send e-mails and chat for a list of e-mails?](https://www.g2.com/discussions/how-do-you-send-e-mails-and-chat-for-a-list-of-e-mails) - 1 comment, 1 upvote - [Can you add a feature that lets users customize the notification sound for different inboxes?](https://www.g2.com/discussions/50600-can-you-add-a-feature-that-lets-users-customize-the-notification-sound-for-different-inboxes) - 1 comment, 1 upvote - [What's the best way to tag group audiences at once?](https://www.g2.com/discussions/50515-what-s-the-best-way-to-tag-group-audiences-at-once) - 1 comment, 1 upvote - [View Fin pricing details and edition comparison](https://www.g2.com/products/fin/reviews?order=most_recent&page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+11%3A58%3A42+-0500&secure%5Bsession_id%5D=b5afd573-fbeb-4ff4-86eb-47aebb4a3a07&secure%5Btoken%5D=902fbfeafdfcc53a0017ea021744dca8401b59882f8413741c7ae244e22a7a3f&format=llm_user) ## Fin Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 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[Notion](https://www.g2.com/products/notion/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Reusely](https://www.g2.com/products/reusely/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SendSafely](https://www.g2.com/products/sendsafely/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Sycamore](https://www.g2.com/products/sycamore/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [TVEyes](https://www.g2.com/products/tveyes/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Fin Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Fin Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - 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