G2

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/9/2022

"Great tool to scale, especially Support and Education"

4.5/5

What do you like best about Fin?

It has helped our small team scale by providing a centralized location for all customers and leads to interact with our organization. The articles/help center, in-app product tours, and automatic emails have helped with self-service onboarding and continued support. Review collected by and hosted on G2.com.

What do you dislike about Fin?

I don't really dislike anything although some things could be improved for usability. I'd love it if my outbound message lists could keep my preference for only looking at 'live' items versus having to apply it each time as well as a way to easily export a list of all of my articles (and filter by author) for easier auditing of Help Center needs. Review collected by and hosted on G2.com.

What problems is Fin solving and how is that benefiting you?

Intercom has helped us scale our efforts with leads and customers and gives us more time back to work on other proactive initiatives. Some of the integrations help by providing visibility of all support questions asked to a shared Slack channel so Customer Success, Product, Marketing, and the Executive team can see what is getting asked or what is a pain point of our users in real-time. Review collected by and hosted on G2.com.