I really appreciate the ability to tune Fin by Intercom to our company's style of speech and adjust its range when needed. This flexibility is incredibly valuable for us as a Kiwi-based Fintech with a culture of being upfront with information to our customers. We love it! Additionally, the initial setup was amazing, and the Intercom team has been great to work with.

Honestly can't think of anything

Fin by Intercom helps us complete work faster, allowing staff to focus on complex customer messages and align with our Kiwi culture by tuning it to our style of speech.

I've been in the AI Agent space for a number of years, and Fin is by far the best platform. It's smart constantly evolving, and the insights I get on a regular basis to optimize our chatbot is invaluable.

There is nothing that I dislike about it.

It's helping us scale sensibly and efficiantly

Fin is incredible, had started using it in a previous company when it kust got out and the imrpovements and enhancements done till date are amazing. Suggestions fin provides to improve itself had blown me away.

Sometimes keeps users circling around the same thematic instead of escalating

Fin AI is diverting about 60% of our current conversational load, which is incredible. It’s helping solve issues around account setup, registration, KYC questions, and other similar requests.

Fin is a detailed AI, especially if you're unsure about a certain topic, Fin gives you a great overview and a bit of a dive-on the topic.

Human intervention is still critical especially in our field when reviewing cases to reply to human users.

Fin help's us communicate with user queries.

What I like best so far is the promise of accurate, natural responses that are grounded in our content. I also like its ease of integration,

The main challenge so far is that Fin AI's effectiveness depends heavily on how well structured and complete our knowledge base is , which requires upfront preparation than expected.

We are implementing Fin AI to address high volumes of repetitive support questions and reduce response times. The expected benefit is faster customer replies, better consistency in answers. It frees up support team's time to focus on more complex issues.

The main advantages are faster response times, 24/7 availability, and a reduced workload for human agents, which lets teams focus on more complex issues. It also integrates closely with Intercom’s platform, providing clear analytics and ongoing optimization that helps improve support quality over time.

I honestly don’t have any real dislikes about Fin by Intercom. It’s built as a powerful, flexible AI support agent that can accurately handle a wide range of customer questions, work across multiple channels and languages, and integrate smoothly with existing support workflows. The way it automates repetitive tasks, delivers fast 24/7 responses, and gives teams clear visibility into support trends makes it a strong fit for many support organizations, without any major drawbacks from my perspective.

Fin solves the problem of repetitive, high-volume support questions that normally slow teams down. It handles those routine issues instantly and around the clock, which reduces ticket backlogs and keeps customers from waiting. The biggest benefit is that support agents get their time back to focus on complex, meaningful conversations, while customers get faster, more consistent answers — even during spikes or outside business hours.

I like that Fin by Intercom instantly handles common questions, improves over time, and takes a major lead off our team while keeping conversations organized. The setup was very easy.

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Fin by Intercom handles inbound questions, instantly manages common queries, improves over time, reduces team workload, and keeps conversations organized.

The testing and preview environment makes it easy to validate responses, iterate safely, and fine-tune behavior before going live.

Honestly, there isn’t anything I particularly dislike about Fin by Intercom

Fin by Intercom acts as a first line of support on chat, handling repetitive and predictable questions before they reach the team. This helps us respond instantly to common queries and reduces the workload for human agents.

I use Fin by Intercom for chat support with our users. It's a big help in communicating with them. The setup and navigation are seamless, making it easy to use even for a non-techy person. This allows us to immediately reply to users, and we can communicate without any hassle. I appreciate how we can easily reply and communicate with our users.

None at the moment

I use Fin by Intercom for chat support, making communication with users easy and immediate. Its seamless setup and navigation allow my team to reply quickly without any hassle.

I really appreciate how accurate Fin by Intercom is; it's incredibly effective in learning and adapting as we use it, which enhances its functionality over time. This feature significantly frees up our resources, allowing us to reduce the number of support agents required while maintaining a high level of service. Moreover, it improves the overall experience for our customers by resolving inquiries swiftly without requiring human intervention. The fact that it was very easy and simple to set up also added to its appeal for our team, facilitating a seamless integration into our operations.

Sometimes, Fin by Intercom doesn't know the answer to a question, requiring escalation to a human agent.

I use Fin by Intercom to resolve customer inquiries faster without human intervention, freeing up resources and reducing the need for support agents. It provides a better user experience with its accuracy and adaptability.