Top 10 Fin by Intercom Alternatives & Competitors

Top 10 Alternatives to Fin by Intercom Recently Reviewed By G2 Community

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Tidio
By Tidio
4.7/5
(1,855)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Fin by Intercom, Tidio is:
Easier to set up
Easier to admin
Better at support
Categories in common with Fin by Intercom:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
AI Agents For Business Operations
Shared Inbox

Zendesk for Customer Service - AC
By Zendesk
4.3/5
(6,673)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Fin by Intercom, Zendesk for Customer Service - AC is:
Slower to reach roi
Categories in common with Fin by Intercom:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
AI Agents For Business Operations
Shared Inbox

Freshdesk
By Freshworks
4.4/5
(3,618)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Fin by Intercom, Freshdesk is:
Easier to set up
Easier to admin
Better at support
Categories in common with Fin by Intercom:
AI Customer Support Agents
Digital Customer Service Platforms
Shared Inbox
Conversational Support
Customer Communications Management
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Salesforce Service Cloud
By Salesforce
4.4/5
(7,180)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Fin by Intercom, Salesforce Service Cloud is:
Slower to reach roi
More expensive
Categories in common with Fin by Intercom:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Customer Communications Management
Social Customer Service

Front
By Front App
4.7/5
(2,404)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Fin by Intercom, Front is:
Slower to reach roi
Better at support
Easier to do business with
Categories in common with Fin by Intercom:
AI Customer Support Agents
Digital Customer Service Platforms
Shared Inbox
Conversational Support
Customer Communications Management

LiveAgent
By QualityUnit
4.5/5
(1,533)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Fin by Intercom, LiveAgent is:
Better at support
Easier to do business with
Easier to set up
Categories in common with Fin by Intercom:
AI Customer Support Agents
Digital Customer Service Platforms
Shared Inbox
Customer Communications Management
Chatbots

Gladly
By Gladly
4.7/5
(1,087)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Fin by Intercom, Gladly is:
Easier to set up
Easier to do business with
Slower to reach roi
Categories in common with Fin by Intercom:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Social Customer Service

Gorgias
By Gorgias
4.6/5
(539)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to Fin by Intercom, Gorgias is:
Slower to reach roi
Easier to do business with
Easier to admin
Categories in common with Fin by Intercom:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Conversational Marketing

Kustomer
By Kustomer
4.5/5
(504)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to Fin by Intercom, Kustomer is:
Slower to reach roi
Better at support
Easier to set up
Categories in common with Fin by Intercom:
AI Customer Support Agents
Digital Customer Service Platforms
AI Agents For Business Operations
Conversational Support
Social Customer Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers