Interact Reviews & Product Details

AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of use for non-technical people is a great benefit of the system and administrating it is pretty quick and easy, allowing time to be more creative in other areas. It has some wonderful features like the Room & Resource Bookings, Form Approvals, Staff Directory, Teams and Timeline and love the additional quizzes and sports challenges for staff. There is a lot of features for a reasonable cost. The Community pages are great and the Support goes above and beyond. Review collected by and hosted on G2.com.

What do you dislike?

Some features take a long time to be enhanced/improved which can get frustrating, but I understand that sometimes priorities lie elsewhere. More design flexibility of system and digest in administrator hands would be of huge benefit to adoption too. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go with Public Cloud straight away as more access to features and faster upgrades. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Internal communication is always an issue for us as we are a global company and offices can feel silo'd. Interact allows us to easily communicate what we require with added flexibility to hide what we don't wish to show per office. The system is pretty basic and intuitive meaning training and onboarding is pretty easy. Review collected by and hosted on G2.com.

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Interact Overview

What is Interact?

Interact is a global software company that serves intranet software to over 1.7m users across more than 1000 organizations. We specialize in solving communication and engagement challenges by combining our enterprise-grade software with our experienced in-house professional services, focusing on developing strategic partnerships with our customers. Interact has offices in Manchester, New York, London, and Boston, and operates across North America and EMEA.

Interact Details
Website
Languages Supported
Afrikaans, Arabic, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Haitian, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Malagasy, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkmen, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional), Fijian, Maltese, Samoan
Product Description

Intelligent intranet software offering a full suite of easy-to-use productivity and social tools on one platform


Seller Details
Seller
Interact Intranet
HQ Location
Altrincham,United Kingdom
Twitter
@IntranetExperts
5,680 Twitter followers
LinkedIn® Page
www.linkedin.com
134 employees on LinkedIn®

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Interact Reviews

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Intranet Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Interact is very easy to install, build and manage by non-technical staff. It has a great author experience and it is very easy for content owners to produce good quality content. There are regular upgrades and new features, supported by a comprehensive user community which gives you direct access to advice from Interact and other customers. Great social features (blogs, comments, forums) which have changed the way we communicate as an organisation. It is very easy to target content to specific groups. Review collected by and hosted on G2.com.

What do you dislike?

Some of the basic buiding blocks need updating, mainly the online forms and workflow. Whilst it is possible to build some great workflow processes using the forms, the user experience is currently poor. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication, corporate and peer to peer; collaborative working, sharing information and knowledge; streamlining business processes; delivering a single source of corporate information. Review collected by and hosted on G2.com.

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Co-Founder
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

You don't have to be a web developer to make the most out of Interact. The user friendly interface can empower stakeholders throughout the company to centralize their resources and make them more widely available, no matter how tech savvy they are. Review collected by and hosted on G2.com.

What do you dislike?

I wish the forms and workflows section was more extensive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are initiating a lot of company-wide knowledge management initiatives through Interact. Primarily, we are centralizing our resources and utilizing the content management tool that comes with Interact to ensure documents and resources are up to date. We are also strengthening our communication channels by creating archives and banners resharing information. Our next move is to create role-based experiences for tools and resources. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Interact is constantly refining and improving their platform. We find them very easy to work with and they are very responsive to feedback and offer swift support if a problem arises. Review collected by and hosted on G2.com.

What do you dislike?

When using a platform (vs. your own designed site) you give up some custom features. For the most part, Interact is pretty good at working with us in getting some scripts written to help with some "customization" but we are still limited. That is an issue with any provider - not unique to Interact.

I will say that one point of frustration early on (not so much recently) is that they often take way too long to fix a known bug. There have been times when some of the functionality was limited due to a known bug and it took months to get it fixed. I would like to see them jump on bugs quicker. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Interact has improved the use of our company intranet. We have a geographically diverse workforce and several diverse divisions. Having custom home pages for each division allows us to alter the pages based on the needs of each division. This also makes the division's employees feel as though we are communicating more directly with them versus a "corporate" banner. Review collected by and hosted on G2.com.

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Weaver Vale Housing Trust
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It's so intuitive and easy to use, what we envisage in our heads we can do! So many great features and widgets to choose from, the flexibility is excellent. 18 months in and it has made internal comms and culture and whole new world of fantastic! Review collected by and hosted on G2.com.

What do you dislike?

Not much at all, and the bits I don't like are the bits I am not yet using or are familiar with, which is my bad! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All staff are now on board, before we had an old rubbish system everyone hated. 85% of staff regularly use it and contribute to it, and know its the place to go for all info, which stops all staff emails and rumour and acts as a central hub for culture, fund and business touchpoints. Review collected by and hosted on G2.com.

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Human Resources Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The functionality - there is a lot of different options to connect with your employees and it has been built by people who actually know what people want and need from an Intranet Review collected by and hosted on G2.com.

What do you dislike?

It is not very intuitive. The training is a slog and you forget things quick because there are lots of options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Comms, community, employee engagement Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Can be easily maintained by non-technical staff. Review collected by and hosted on G2.com.

What do you dislike?

Would be good to have a few additional functional components ie. accordions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The Interact team are amazingly responsive and supportive. The intranet solution comes with a mobile app, allowing for easy access on multiple devices. The Dallas solution also offers integration with MS Teams etc. and although we have not fully upgraded yet, this work is in progress. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communications in a time of national crisis - the intranet is the key tool to communicate essential information to frontline staff. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Interact have build a great intranet application, packed full of great features! The search is by far better than any other I have experienced. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it can take a while to get new developments, recommend on their Community, into the product. Although that's nothing to worry about really! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our intranet is the number one tool for our colleagues to use, find the information they need and engage with on a new level. Review collected by and hosted on G2.com.

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Intranet & Digital Marketing Strategist
Public Relations and Communications
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's the people behind Interact that make is such a great product. As with all technology, you will experience hiccups. But the staff at Interact want to hear about those hiccups and find the best solution, quickly. They always go out of their way to help us accomplish whatever we need to/want to accomplish and they are fun to work with! I truly love working on both my company's intranet (powered by Interact) and working with other Interact teams and customers, because they're so helpful and full of great ideas! Review collected by and hosted on G2.com.

What do you dislike?

Our only issue has always been the the software itself is so robust, that there are small functionality issues that seem to fall through the cracks. However, any time we have encountered these issues, the Interact staff have been immensely helpful in getting us back on track. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Talk to other customers and get some ideas of how to best implement/launch, rather than guessing at it and going alone. You'll save a lot of headache. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Internal communication. Our Interact intranet has made a world of difference in bringing crucial company information to the fingertips (literally) of our workforce -- especially those who rely on mobile communication. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The onboarding process was terrific - very thorough and comprehensive. Made us think through some things we otherwise may not have. The training was virtual, but quite helpful. The product is generally user-friendly and enjoyable to navigate. Support is responsive and pleasant, even when unhelpful (see "dislike" section). Changes to layout of homepages is easy - could be done by someone with no HTML experience. The people are very nice. Review collected by and hosted on G2.com.

What do you dislike?

The calendar function is terrible: there is no support for recurring events and sometimes, events disappear. Once when daylight saving time hit, every event was off by one hour. I found out later there was "a script that could be run to correct this," but had already taken the time to manually update each event.

Support is responsive and as helpful as they can be, but a bit too often, the answer is, "I'm sorry but that isn't possible."

Daily email digest function is VERY limited and lacks customization options.

No ability to set pages to *not* expire (other than setting the expire date to the year 2099).

There is a customer portal/site where customers can submit ideas and suggest features. Some very popular suggestions have been acknowledged, but remain unimplemented 4-5 years later.

Customization of stylesheet and Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to evaluate all your options... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Employee Communication. After a lot of work customizing and hacking together, the resulting site looks much nicer than our previous intranet. Review collected by and hosted on G2.com.

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Communications Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I enjoy that I can quickly upload content with ease, this being especially helpful for quick news updates that I need to push out on the platform. This also helps with making amendments to company policy documents hosted on our site.

The improvement to the social aspect of our company has been noticed after the implementation of the Intranet. People can put names to faces far easier, and our network team can start to recognise the support staff at our head office after their posting of necessary info. Review collected by and hosted on G2.com.

What do you dislike?

There is somewhat of a lack of support for CSS widgets, but we have been able to do just fine with Rich HTML Text.

There has been some problems with the scaling of images in the more GUI-friendly areas of the site. This has for the most part not been an issue, but from an visual point of view it is something I'd like to fix Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd recommend the service based on my experience with it's ease of access and great customer support team who have helped me on a number of occasions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Interact have helped my business in ensuring our 64-strong branch network receive the most up-to-date news, policies/processes and other business-related information.

Additionally it has allowed for greater representation of our branches in a space which their colleagues across the UK can access. Review collected by and hosted on G2.com.

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AN
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

What drew us to Interact was that out of the box the UI is modern and provides the pre-built functionality that most intranets rely on. Our 1k employee org was able to rapidly migrate from another platform with almost no vendor training because the system is extremely intuitive and easy to setup. Has a vibrant customer community which helps each other with q/a and product enhancement suggestions. Frequent upgrades bring new features and bug fixes in reliable intervals. Ease of administration with single click upgrades whether you are an on-premise or SaaS customer. Review collected by and hosted on G2.com.

What do you dislike?

When we first became a customer their support was only provided out of the UK which was a drawback, but in recent years they've added US based support teams which provide us the support hours that we need. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Involve a sampling of your content managers in the demo/evaluation process to get their buy-in for the content creation process from the start. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Interact allowed us to scale back the amount of FTE staff that had to maintain our intranet, and our physical footprint in our data center while simultaneously providing us dramatically more capabilities and usability than our prior platform. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Has all social collaboration features in one place.

It is easy to set up Interact and start using from anywhere there is internet connection.

Interact has great mobility support. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that Interact lacks strong A/V/W conferencing features. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I woupd recommend Interact for employee engagement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collaboration of workers in one place.

Task management. Review collected by and hosted on G2.com.

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Supervisor
Outsourcing/Offshoring
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Interact regularly updates their product so that we have the newest versions. Review collected by and hosted on G2.com.

What do you dislike?

Bugs in new releases can take a while to get fixed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

On boarding can be tough, specifically for large scale organizations needing licenses only for a sub-group of employees, but Interact makes it easy to navigate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

White labeled intranet SaaS allows us out of the box functionality with customizable utility. Review collected by and hosted on G2.com.

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Digital Health - Internet Marketing Coordinator
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Interact is really robust software and as a company they regularly ask for user feedback to continually improve the SaaS. Changes are integrated slowly and seamlessly, great for users and admins! Review collected by and hosted on G2.com.

What do you dislike?

Our server is closed and access is really strict, this can make applying updates difficult, but support staff is always great and able to help me overcome any struggles we encounter. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Transitioning content to Interact was intense, but once all our content was loaded, day-to-day management became a breeze! Some users were reluctant to take ownership of their content, but easy WYSIWYGs made training easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had an outdated intranet that was updated by a single user or two - since transitioning to Interact we were able to enlist thought leaders in specific fields to manage their areas of expertise. This has led to more accurate and updated across the Intranet, and by proxy, more users going to the Intranet as a valuable resource. Review collected by and hosted on G2.com.

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