# Best Inbound Call Tracking Software *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Inbound call tracking software attributes incoming phone calls to their marketing sources by using unique, local, or toll-free numbers for advertisements, websites, pay-per-click campaigns, and keywords. Many solutions use dynamic number insertion (DNI) to dynamically display different trackable phone numbers based on a visitor’s traffic source. This allows organizations to track the effectiveness of specific marketing campaigns in generating leads. Inbound call tracking software products often go beyond basic tracking by offering advanced call recording, monitoring, and analytics to qualify leads and provide more granular reporting. Unlike [contact center tools](https://www.g2.com/categories/contact-center) that rely on interactive voice response (IVR) numbers or internal direct inward dialing (DID) numbers for call handling and routing, inbound call tracking platforms are primarily used by marketing teams to attribute calls to campaigns and channels. This enables organizations to analyze and optimize marketing campaigns and measure ROI across channels. Inbound call tracking products seamlessly integrate with [marketing analytics software](https://www.g2.com/categories/marketing-analytics), [attribution software](https://www.g2.com/categories/attribution?source=search), and [digital advertising tools](https://www.g2.com/categories/digital-advertising-tech), providing a means to streamline offline conversions into overall conversion funnels. They often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) products to log and track leads for marketing and sales teams. Additionally, inbound call tracking software can have [outbound call tracking](https://www.g2.com/categories/outbound-call-tracking) features, which are frequently used by sales representatives, as well as [conversation intelligence](https://www.g2.com/categories/conversation-intelligence) features to transcribe and analyze inbound calls. To qualify for inclusion in the Inbound Call Tracking category, a product must: - Generate unique, trackable phone numbers for marketing attribution using local, toll-free, or dynamically inserted numbers (e.g., via DNI), and not rely solely on IVR or DID numbers intended for call handling rather than marketing tracking - Attribute incoming calls and texts to specific marketing sources such as ads, campaigns, keywords, or channels - Support call recording and monitoring for inbound calls made to tracking numbers - Provide real-time analytics and call reporting on marketing performance - Integrate with marketing or sales platforms such as digital advertising tech, CRM, or marketing analytics to support lead attribution and conversion tracking ## Top Inbound Call Tracking Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5.0 (1,628 reviews) | Marketing attribution with AI call transcription | "[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)" | | 2 | [800.com](https://www.g2.com/products/800-com/reviews) | 4.7/5.0 (992 reviews) | Toll-free vanity numbers with call forwarding | "[Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement](https://www.g2.com/survey_responses/800-com-review-11866654)" | | 3 | [Invoca](https://www.g2.com/products/invoca/reviews) | 4.5/5.0 (926 reviews) | Marketing attribution with AI-powered call outcome signals | "[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)" | | 4 | [WhatConverts](https://www.g2.com/products/whatconverts/reviews) | 4.9/5.0 (308 reviews) | Marketing attribution with qualified lead feedback | "[Excellent User Experience with Highly Responsive Support](https://www.g2.com/survey_responses/whatconverts-review-12781413)" | | 5 | [Phonexa](https://www.g2.com/products/phonexa/reviews) | 4.9/5.0 (162 reviews) | Call routing with intelligent lead distribution | "[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)" | | 6 | [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) | 4.6/5.0 (146 reviews) | Marketing attribution for phone-driven conversions | "[Valuable Insights and Outstanding Support](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859)" | | 7 | [CTM](https://www.g2.com/products/ctm-ctm/reviews) | 4.5/5.0 (725 reviews) | Multi-channel attribution with keyword-level call tracking | "[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)" | | 8 | [Revenue.io](https://www.g2.com/products/revenue-io/reviews) | 4.7/5.0 (568 reviews) | Salesforce-native inbound call routing and attribution | "[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)" | | 9 | [Calltouch](https://www.g2.com/products/calltouch/reviews) | 4.4/5.0 (28 reviews) | Marketing attribution for paid ad call leads | "[Useful Tool for Call Tracking and Lead Analysis](https://www.g2.com/survey_responses/calltouch-review-12193253)" | | 10 | [Ringba](https://www.g2.com/products/ringba/reviews) | 4.9/5.0 (155 reviews) | Pay-per-call campaign routing and revenue optimization | "[Affordable Multi-Number Hosting with Fast, Human Support](https://www.g2.com/survey_responses/ringba-review-12994676)" | --- ## What Are the Most Common Questions About Inbound Call Tracking Software? *AI-generated · Last updated: May 26, 2026* ### Which Inbound Call Tracking platforms provide local number forwarding for multi-location businesses? Based on G2 reviews, [800.com](https://www.g2.com/products/800-com/reviews) stands out for businesses that need local or business-friendly numbers, forwarding, and centralized call handling across locations. According to verified users, teams use it to create dedicated business numbers, route calls to personal or team phones, unify communication for multi-location operations, and manage after-hours coverage. G2 reviewers mention flexible routing logic, quick setup, and features like voicemail, recording access, and notifications that help separate business calls from personal ones. Reviews also note use cases such as temporary campaign numbers, multi-location communication, and routing calls automatically to the right department or recipient. ### Which Inbound Call Tracking systems integrate with CRM and marketing automation tools? Based on G2 reviews, [CallRail](https://www.g2.com/products/callrail/reviews) is the strongest recent fit for buyers prioritizing CRM and marketing integrations. According to verified users, it connects with tools such as Google Ads, Google Analytics, GA4, Meta Ads, Salesforce databases, and CRM software to keep call data tied to campaigns and lead records. G2 reviewers mention straightforward setup for many integrations, cleaner attribution, and easier reporting back into ad platforms, though some note connector limitations with certain systems. Reviews consistently highlight value for teams that want inbound call data, recordings, transcripts, and lead-source details flowing into their broader marketing and sales workflows. ### What most trusted Inbound Call Tracking by agencies proving marketing ROI to clients based on user reviews? Based on G2 reviews, agency users most often describe trusted Inbound Call Tracking platforms as the ones that make attribution clear, client reporting easier, and support responsive when setup questions arise. According to verified users, agencies rely on these tools to show where calls come from, assess lead quality, and connect campaign activity to real outcomes instead of clicks alone. G2 reviewers mention that trust often comes from reliable call tracking, strong reporting, integrations with ad platforms and CRMs, and the ability to review recordings or transcripts when validating lead quality. Reviews in this category also show that agencies value platforms that reduce guesswork and help defend budget decisions with cleaner call-source visibility. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – used by agencies to validate campaign performance, prove ROI, and report on call quality and lead sources - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – helps agencies track calls, forms, and lead sources in one place for clearer client reporting - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports agencies with call attribution, campaign measurement, and integrations for marketing reporting ### What most reliable Inbound Call Tracking based on reviews from agencies tracking high-volume calls? Based on G2 reviews, reliability in this category is tied to stable tracking, scalable routing, and the ability to manage many numbers, locations, or campaigns without losing visibility. According to verified users, agencies handling higher call volumes value platforms that keep reporting accessible, maintain clear source attribution, and support operational needs like call distribution, recordings, and dashboards. G2 reviewers mention reliability in terms of dependable performance, straightforward setup, and support teams that help when workflows become complex. Reviews also highlight concerns to watch for, including occasional export delays, call data lag, or routing complexity, which means buyers with high-volume environments should validate configuration needs carefully during evaluation. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – used across many businesses and accounts for call attribution, distribution, and campaign-level tracking - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports complex call centers, large number inventories, routing, and campaign attribution workflows - [800.com](https://www.g2.com/products/800-com/reviews) – frequently praised for dependable setup, routing, and call management for business lines and campaigns ### What Inbound Call Tracking tools that attribute revenue directly to specific marketing campaigns? Based on G2 reviews, buyers looking to connect inbound calls to revenue-focused campaign analysis should look for tools reviewers use to tie calls back to channels, keywords, ads, and lead outcomes. According to verified users, these platforms help teams move beyond simple call counts by showing which campaigns generate qualified conversations, stronger leads, and clearer ROI discussions. G2 reviewers mention call attribution flowing into ad platforms, CRM records, and client reports, along with recordings or transcripts that help validate lead quality. Reviews also show that revenue attribution works best when the tool supports campaign-level visibility across paid and organic sources and makes it easier to compare calls, forms, and downstream results in one workflow. ### What are the best Inbound Call Tracking platforms that work with multiple marketing channels? Based on G2 reviews, the best-fit platforms for multi-channel marketing are the ones reviewers use to track inbound calls across paid search, social, websites, forms, and offline campaigns while keeping attribution clear. According to verified users, these tools help consolidate calls and related lead signals so marketing teams can compare which channels are driving better conversations and outcomes. G2 reviewers mention integrations with ad platforms and analytics tools, dynamic number usage, channel-level reporting, and easier optimization of budget once call sources are visible. Reviews also emphasize the importance of usable dashboards, call recordings, and simple setup so teams can manage multiple channels without relying on fragmented systems or manual reporting. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – tracks calls from channels like Google Ads, Facebook Ads, websites, and forms in one platform - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – captures calls, forms, chats, and transactions across multiple channels for unified attribution - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports calls, texts, forms, chats, and ad integrations for broad multi-channel measurement ### What Inbound Call Tracking platforms that minimize call drops and maintain consistent tracking accuracy? Based on G2 reviews, buyers concerned about call reliability and tracking accuracy should prioritize platforms reviewers describe as dependable in day-to-day use and strong at preserving source-level attribution. According to verified users, consistent tracking matters most when platforms can show exactly where calls originated, keep recordings available, and avoid gaps that make lead analysis harder. G2 reviewers mention accurate call-source tracking, reliable number management, and clear reporting as strengths across leading tools, though some reviews also flag occasional call delays, data reflection lag, static on calls, or dropped-call issues depending on setup and environment. For this reason, reviews suggest evaluating both attribution quality and operational consistency together rather than treating them as separate buying criteria. ### What Inbound Call Tracking software with call recording and transcription for quality assurance? Based on G2 reviews, call recording and transcription are widely used in this category for quality assurance, lead qualification, and coaching. According to verified users, these features help teams review missed details, monitor how staff handle inquiries, identify qualified leads, and find patterns without listening to every call from start to finish. G2 reviewers mention transcripts, AI summaries, call recordings, keyword spotting, and tagging as useful for QA workflows, training, and faster reporting. Reviews also note that transcription quality can vary with accents, noise, or certain calls, so buyers should compare how much they value transcript speed versus perfect accuracy. Overall, reviewers see recording and transcription as central to coaching and campaign optimization. ### What best Inbound Call Tracking software for agencies tracking customer calls and campaign ROI? Based on G2 reviews, agency buyers typically favor platforms that make it easy to track customer calls, evaluate lead quality, and connect campaign activity to ROI discussions with clients. According to verified users, the strongest options support call recordings, source attribution, campaign-level reporting, and workflows that help agencies justify spend and adjust budgets with confidence. G2 reviewers mention that agencies also value tools that are easy to roll out across multiple clients, provide responsive support, and integrate with ad platforms or CRMs. Reviews suggest the best software for this use case is less about one feature and more about having dependable attribution, practical reporting, and enough operational flexibility to support several accounts efficiently. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – helps agencies track marketing calls, review lead quality, and report campaign performance to clients - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – centralizes call and lead tracking for agencies that need clearer attribution and client-friendly reporting - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports agencies with source tracking, reporting, and call data tied to campaign optimization ### What highest rated Inbound Call Tracking for marketing professionals attributing revenue to campaigns? Based on G2 reviews, marketing professionals looking for highly rated Inbound Call Tracking tools tend to value products that combine clear attribution, strong reporting, and usable integrations for campaign analysis. According to verified users, the top experiences come from platforms that reveal which calls came from which channels, help assess lead quality, and make revenue conversations with leadership or clients easier to support. G2 reviewers mention benefits such as tying calls to ads or keywords, reviewing transcripts and recordings, and passing cleaner conversion data into broader marketing workflows. Reviews also show that highly rated tools stand out when they simplify optimization decisions rather than just increasing visibility into call volume alone. ## How Many Inbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 92 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Nimbata (+1.17%) - Among all products in this category, Nimbata recorded the largest rating increase compared to last month *Last updated: July 01, 2026* ## How Does G2 Rank Inbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 6,900+ Authentic Reviews - 92+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Inbound Call Tracking Software Is Best for Your Use Case? - **Leader:** [CallRail](https://www.g2.com/products/callrail/reviews) - **Highest Performer:** [Ringba](https://www.g2.com/products/ringba/reviews) - **Easiest to Use:** [800.com](https://www.g2.com/products/800-com/reviews) - **Top Trending:** [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - **Best Free Software:** [CallRail](https://www.g2.com/products/callrail/reviews) --- **Sponsored** ### 800.com Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: 📶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads 💻Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA 👱Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement 📲Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=627&secure%5Bchosen_at%5D=2026-07-02T04%3A38%3A29Z&secure%5Bdisplayable_resource_id%5D=627&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=627&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=125374&secure%5Bresource_id%5D=627&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Finbound-call-tracking&secure%5Btoken%5D=21c25f2543cfc0ba8367e262ea9b818a6adc328dc8da9e27925207f33a2ab9ef&secure%5Burl%5D=https%3A%2F%2Fwww.800.com%2Fcall-tracking-lp-new&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Inbound Call Tracking Software Products in 2026? ### 1. [CallRail](https://www.g2.com/products/callrail/reviews) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,628 **How Do G2 Users Rate CallRail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.7/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind CallRail?** - **Seller:** [CallRail](https://www.g2.com/sellers/callrail) - **Company Website:** https://www.callrail.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @CallRail (6,067 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 73% Small-Business, 22% Mid-Market #### What Are CallRail's Pros and Cons? **Pros:** - Ease of Use (122 reviews) - Features (109 reviews) - Call Tracking (90 reviews) - Helpful (82 reviews) - Attribution Accuracy (69 reviews) **Cons:** - Missing Features (33 reviews) - Integration Issues (30 reviews) - Learning Curve (26 reviews) - Call Issues (25 reviews) - Number Issues (25 reviews) ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, noting its intuitive setup and effective call management features. - Users appreciate the **user-friendly platform** of CallRail, enabling efficient call management and effective tracking of marketing efforts. - Users value the **powerful insights** from CallRail, enabling effective tracking of calls and campaign performance. - Users find the **insightful tracking features** of CallRail invaluable for understanding marketing effectiveness and improving strategies. - Users value the **attribution accuracy** of CallRail, gaining insights into marketing effectiveness and driving conversions. **Cons:** - Users express disappointment over **missing features** , like group texts and outbound call recording, limiting functionality. - Users find **integration issues** with CallRail, particularly with niche CRMs and other software, hinder their operational efficiency. - Users face a **steep learning curve** due to difficulty in locating features and limited support resources. - Users report **call issues** with CallRail, including delays in call reflections and inadequate support for integrations. - Users are concerned about frequent **spam calls** impacting their experience with CallRail despite some available features to mitigate it. #### What Are Recent G2 Reviews of CallRail? **"[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)"** **Rating:** 4.5/5.0 stars *— Madhav S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12681264) --- **"[Simplifies Call Tracking Across Multiple Channels](https://www.g2.com/survey_responses/callrail-review-12673173)"** **Rating:** 5.0/5.0 stars *— AJ S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12673173) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) - [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment - [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments ### 2. [800.com](https://www.g2.com/products/800-com/reviews) Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: 📶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads 💻Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA 👱Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement 📲Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. **Average Rating:** 4.7/5.0 **Total Reviews:** 992 **How Do G2 Users Rate 800.com?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.1/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.5/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind 800.com?** - **Seller:** [800.com](https://www.g2.com/sellers/800-com) - **Company Website:** https://www.800.com - **Year Founded:** 2008 - **HQ Location:** Sarasota, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/800-com (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Construction, Retail - **Company Size:** 79% Small-Business, 12% Mid-Market #### What Are 800.com's Pros and Cons? **Pros:** - Ease of Use (301 reviews) - Easy Setup (232 reviews) - Customer Support (168 reviews) - Number Management (141 reviews) - Positive Experience (112 reviews) **Cons:** - Expensive (50 reviews) - Learning Curve (25 reviews) - Limited Features (25 reviews) - Number Management (25 reviews) - Call Connectivity Issues (20 reviews) ### What Do G2 Reviewers Say About 800.com? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of 800.com, enabling quick setup and seamless connectivity with everyone. - Users value the **easy setup** of 800.com, finding it intuitive for managing telecom features effortlessly. - Users appreciate the **helpful customer support** of 800.com, especially for seamless onboarding and timely issue resolution. - Users value the **efficient number management** by 800.com, enabling easy call forwarding and cost savings. - Users appreciate the **easy setup and reporting features** of 800.com, enhancing contact management and overall satisfaction. **Cons:** - Users find the **pricing to be on the higher side** , especially for additional features and multiple lines. - Users find the **learning curve challenging** , especially for those unfamiliar with phone systems and navigation. - Users feel that 800.com has **limited features** , particularly in customization and functionality within the app. - Users find the **limited app features for number management** frustrating, preferring the website's capabilities. - Users face **call connectivity issues** with 800.com, affecting voicemail access and text message functionality. #### What Are Recent G2 Reviews of 800.com? **"[Affordable Business Line at great prices and confidence with 800.com](https://www.g2.com/survey_responses/800-com-review-12672483)"** **Rating:** 4.5/5.0 stars *— Powell P.* [Read full review](https://www.g2.com/survey_responses/800-com-review-12672483) --- **"[Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement](https://www.g2.com/survey_responses/800-com-review-11866654)"** **Rating:** 4.0/5.0 stars *— Stephanie E.* [Read full review](https://www.g2.com/survey_responses/800-com-review-11866654) --- #### What Are G2 Users Discussing About 800.com? - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### 3. [Invoca](https://www.g2.com/products/invoca/reviews) Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 926 **How Do G2 Users Rate Invoca?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.2/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.7/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Invoca?** - **Seller:** [Invoca](https://www.g2.com/sellers/invoca) - **Company Website:** https://www.invoca.com/ - **Year Founded:** 2008 - **HQ Location:** Santa Barbara, CA - **Twitter:** @Invoca (4,204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/210676/ (387 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager, Marketing Manager - **Top Industries:** Marketing and Advertising, Hospital & Health Care - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are Invoca's Pros and Cons? **Pros:** - Helpful (28 reviews) - Ease of Use (25 reviews) - Analytics (23 reviews) - Customer Support (20 reviews) - Attribution Accuracy (19 reviews) **Cons:** - Learning Curve (9 reviews) - Missing Features (9 reviews) - Call Issues (8 reviews) - Complexity (8 reviews) - Complex Setup (8 reviews) ### What Do G2 Reviewers Say About Invoca? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent support** from Invoca, particularly the dedicated Customer Success Specialists guiding their success. - Users find the **ease of navigation** on Invoca enhances their experience and boosts marketing effectiveness significantly. - Users appreciate the **insightful analytics** of Invoca, enhancing understanding of customer interactions and optimizing marketing efforts. - Users highlight the **thorough and responsive customer support** at Invoca, enhancing their overall experience significantly. - Users value the **attribution accuracy** of Invoca, enhancing marketing decisions and optimizing spending effectively. **Cons:** - Users find the **learning curve steep** , wishing for a better training system to enhance user experience and efficiency. - Users find the **missing features** of Invoca limiting, especially regarding language support and integration complexities. - Users report **call issues** with Invoca, including a lack of Spanish support and connectivity problems with Microsoft Ads. - Users find **reporting setup and integrations complex** , leading to challenges in customization and functionality scaling. - Users find the **complex setup** of Invoca challenging, requiring time and effort to align with existing systems. #### What Are Recent G2 Reviews of Invoca? **"[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)"** **Rating:** 4.5/5.0 stars *— Prajwal E.* [Read full review](https://www.g2.com/survey_responses/invoca-review-12640140) --- **"[Deep Call Insights and Proactive Support That Elevate Our Media Strategy](https://www.g2.com/survey_responses/invoca-review-12570137)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/invoca-review-12570137) --- #### What Are G2 Users Discussing About Invoca? - [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for) ### 4. [WhatConverts](https://www.g2.com/products/whatconverts/reviews) WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard. **Average Rating:** 4.9/5.0 **Total Reviews:** 308 **How Do G2 Users Rate WhatConverts?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.4/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.3/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind WhatConverts?** - **Seller:** [WhatConverts](https://www.g2.com/sellers/whatconverts) - **Company Website:** https://www.whatconverts.com - **Year Founded:** 2014 - **HQ Location:** Charlotte, NC - **Twitter:** @whatconverts (273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9313296/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 87% Small-Business, 12% Mid-Market #### What Are WhatConverts's Pros and Cons? **Pros:** - Customer Support (89 reviews) - Helpful (71 reviews) - Ease of Use (61 reviews) - Easy Setup (37 reviews) - Positive Experience (34 reviews) **Cons:** - Expensive (17 reviews) - Missing Features (13 reviews) - Learning Curve (12 reviews) - Integration Issues (10 reviews) - Learning Difficulty (9 reviews) ### What Do G2 Reviewers Say About WhatConverts? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **outstanding customer support** from WhatConverts, highlighting their quick responses and knowledgeable assistance. - Users praise the **outstanding support** from WhatConverts, highlighting their knowledge and responsiveness in resolving issues. - Users find WhatConverts to have an **intuitive and straightforward interface** , enhancing their overall experience and efficiency. - Users find the **easy setup** of WhatConverts extremely convenient, resulting in a smooth onboarding experience. - Users admire the **exceptional customer service** of WhatConverts, appreciating prompt assistance and genuine support throughout their experience. **Cons:** - Users note that WhatConverts is **expensive** , yet praise its quality and supportive customer service as worthwhile. - Users express a desire for **enhanced lead segmentation features** in WhatConverts to improve their understanding of prospects. - Users find a **steep learning curve** with WhatConverts, as advanced features may overwhelm beginners despite great support. - Users face **integration issues** with WhatConverts, desiring more direct connections and clearer support for existing tools. - Users often find **learning difficulty** with WhatConverts due to complex features and the need for better guidance. #### What Are Recent G2 Reviews of WhatConverts? **"[WhatConverts has been great! It allows us to track conversions across multiple platforms!](https://www.g2.com/survey_responses/whatconverts-review-6796323)"** **Rating:** 5.0/5.0 stars *— Yasser G.* [Read full review](https://www.g2.com/survey_responses/whatconverts-review-6796323) --- **"[Excellent User Experience with Highly Responsive Support](https://www.g2.com/survey_responses/whatconverts-review-12781413)"** **Rating:** 5.0/5.0 stars *— Zavier D.* [Read full review](https://www.g2.com/survey_responses/whatconverts-review-12781413) --- #### What Are G2 Users Discussing About WhatConverts? - [What is WhatConverts used for?](https://www.g2.com/discussions/what-is-whatconverts-used-for) - 1 comment ### 5. [Phonexa](https://www.g2.com/products/phonexa/reviews) Phonexa is the performance marketing platform that unifies call tracking and routing, lead tracking and distribution, compliance, and marketing analytics within one powerful ecosystem. Its two core modules, Call Logic for intelligent call tracking and routing and LMS Sync for automated lead management, power Phonexa’s performance engine. Together, they connect every inbound call and lead with real-time analytics, attribution, and automation tools that increase the ROI on every lead or call. Additional plug-ins such as iClear, iClaim, AI Call Agents, and Managed Services expand the platform’s capabilities to enhance compliance, streamline workflows, and fuel intelligent growth. Built for brands, agencies, publishers, and affiliate networks, Phonexa delivers advanced solutions for fraud prevention, data compliance, and workflow automation. From optimizing lead flow and improving call performance to ensuring transparency and regulatory compliance, Phonexa empowers marketing teams to scale smarter and faster. Phonexa gives marketers unmatched clarity, control, and efficiency across every customer acquisition channel. Learn more on www.Phonexa.com. **Average Rating:** 4.9/5.0 **Total Reviews:** 162 **How Do G2 Users Rate Phonexa?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Phonexa?** - **Seller:** [Phonexa](https://www.g2.com/sellers/phonexa) - **Company Website:** https://www.phonexa.com - **Year Founded:** 2016 - **HQ Location:** Glendale, CA - **Twitter:** @PhonexaCalls (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/phonexa/ (171 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 86% Small-Business, 10% Mid-Market #### What Are Phonexa's Pros and Cons? **Pros:** - Customer Support (64 reviews) - Ease of Use (45 reviews) - Helpful (38 reviews) - Positive Experience (34 reviews) - Features (32 reviews) **Cons:** - Learning Curve (24 reviews) - Steep Learning Curve (20 reviews) - Complex Setup (11 reviews) - Difficult Learning (10 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Phonexa? *AI-generated summary from verified user reviews* **Pros:** - Users rave about Phonexa's **exceptional customer support** , highlighting the team's knowledge, availability, and willingness to help. - Users find Phonexa to be **easy to use** after training, enhancing daily operations with its flexible features. - Users commend the **helpful support team** of Phonexa, providing excellent assistance with setup and troubleshooting. - Users praise Phonexa for its **excellent customer support** and seamless integration, enhancing their operational efficiency. - Users appreciate the **extensive and customizable features** of Phonexa, making campaign management efficient and effective. **Cons:** - Users note a **steep learning curve** with Phonexa, suggesting better guidance materials for easier understanding. - Users find the **steep learning curve** challenging, requiring time to fully grasp Phonexa’s comprehensive system. - Users find the **complex setup** of Phonexa challenging, necessitating additional guidance and support for effective usage. - Users find a **difficult learning curve** with Phonexa, requiring time and support to master its powerful features. - Users find Phonexa's interface **not intuitive** , requiring additional support for effective use and understanding of its features. #### What Are Recent G2 Reviews of Phonexa? **"[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)"** **Rating:** 5.0/5.0 stars *— Simon A.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12383024) --- **"[Effortless Call Routing with Outstanding Support](https://www.g2.com/survey_responses/phonexa-review-12707395)"** **Rating:** 5.0/5.0 stars *— Charm S.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12707395) --- #### What Are G2 Users Discussing About Phonexa? - [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) - 1 comment - [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) - 2 comments - [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) - 1 comment - [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) - 1 comment ### 6. [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the true impact of your work • Improve targeting with high-intent, first-party data • Cut waste to reduce cost-per-lead and drive down acquisition costs • Improve performance across PPC, SEO, and Paid Social • Create better customer experiences • Boost conversion rates at the top and bottom of your funnel Infinity’s granular visitor-level call tracking and conversation analytics are ISO 27001 and PCI DSS Certified. Handling millions of calls across 75 countries and industry-leading security makes sure the data from every single one of them stays secure. The Infinity platform has been built by a multi-award-winning development team with the support of major cloud partners like Google and AWS. Their collective expertise ensures market-leading reliability. Backed by a highly decorated customer success team that spans the UK, Europe, and the USA, users are fully supported as they strive to make smarter decisions and provide a better customer experience. An open API and a complete set of out-of-the-box integrations make it easy for users to send call data into key platforms, share customer journeys and insights that aid closing with call handling teams, and improve conversion rates throughout the funnel. Key results users have achieved include: • 79% increase in conversions for Flight Centre • 64% reduction in Customer Acquisition Costs (CAC) for Pendragon • 50% reduction in call centre costs for Access Self Storage **Average Rating:** 4.6/5.0 **Total Reviews:** 146 **How Do G2 Users Rate Infinity Call Tracking?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.1/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.8/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Infinity Call Tracking?** - **Seller:** [Infinity Tracking](https://www.g2.com/sellers/infinity-tracking) - **Year Founded:** 2010 - **HQ Location:** Reigate, Surrey - **Twitter:** @_infinity_co (1,054 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/947411/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager - **Top Industries:** Leisure, Travel & Tourism, Marketing and Advertising - **Company Size:** 46% Mid-Market, 28% Small-Business #### What Are Infinity Call Tracking's Pros and Cons? **Pros:** - Customer Support (20 reviews) - Call Tracking (17 reviews) - Reporting (15 reviews) - Helpful (14 reviews) - Easy Integrations (12 reviews) **Cons:** - Expensive (5 reviews) - Inaccurate Reporting (4 reviews) - Inadequate Reporting (4 reviews) - Call Limitations (3 reviews) - Learning Curve (3 reviews) ### What Do G2 Reviewers Say About Infinity Call Tracking? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and helpful customer support** from Infinity Call Tracking, enhancing overall user experience effectively. - Users value the **ease of reporting and accurate call attribution** offered by Infinity Call Tracking for campaign insights. - Users value the **detailed reporting** of Infinity Call Tracking, enhancing tracking accuracy and decision-making for their businesses. - Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and resolution of queries. - Users value the **easy integrations** with tools like Google Analytics, enhancing their marketing campaign effectiveness. **Cons:** - Users find the **pricing high** for marketers and suggest the need for entry-level options for smaller businesses. - Users experience **inaccurate reporting** due to data discrepancies and unclear documentation, complicating their overall use of the platform. - Users experience **inadequate reporting** capabilities, with data discrepancies and confusing documentation complicating analysis. - Users report **call limitations** affecting functionality, with challenges in using the dashboard and local regulations complicating support. - Users find the **learning curve steep** , particularly with locating advanced features and navigating the report settings. #### What Are Recent G2 Reviews of Infinity Call Tracking? **"[Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642)"** **Rating:** 5.0/5.0 stars *— Stuart L.* [Read full review](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642) --- **"[Valuable Insights and Outstanding Support](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859)"** **Rating:** 5.0/5.0 stars *— Demi F.* [Read full review](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859) --- #### What Are G2 Users Discussing About Infinity Call Tracking? - [Do you recommend Infinity Call Tracking for businesses looking to improve their call analytics?](https://www.g2.com/discussions/do-you-recommend-infinity-call-tracking-for-businesses-looking-to-improve-their-call-analytics) - 1 comment - [What is Infinity Call Tracking used for?](https://www.g2.com/discussions/what-is-infinity-call-tracking-used-for) - [What is dynamic call tracking?](https://www.g2.com/discussions/what-is-dynamic-call-tracking) - [What is a call tracking number?](https://www.g2.com/discussions/what-is-a-call-tracking-number) - [How does call tracking work?](https://www.g2.com/discussions/infinity-call-tracking-how-does-call-tracking-work) ### 7. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 725 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.1/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (47 reviews) - Helpful (43 reviews) - Call Tracking (30 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (11 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of CTM, appreciating their prompt and helpful assistance whenever needed. - Users find CTM to have an **intuitive interface** and appreciate its straightforward usability with excellent support. - Users praise the **excellent support and user-friendly features** of CTM, enhancing their business operations and training. - Users value the **accurate call tracking** of CTM, enhancing campaign insights and optimizing marketing strategies effectively. - Users value the **user-friendly interface** of CTM and the exceptional responsiveness of customer support. **Cons:** - Users find the **learning curve steep** for CTM, making setup and integration challenging and time-consuming. - Users find the **complexity overwhelming** , with numerous features and a steep learning curve that hinders effective use. - Users find **difficult navigation** in CallTrackingMetrics challenging, particularly for new users trying to access various features. - Users find the **steep learning curve** of CTM challenging, impacting their ability to effectively utilize its features. - Users struggle with the **missing functionality** of preset templates and limited global number availability in CTM. #### What Are Recent G2 Reviews of CTM? **"[Outstanding Support, Ease of Use & Centralized Data](https://www.g2.com/survey_responses/ctm-review-11884549)"** **Rating:** 5.0/5.0 stars *— Kim F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-11884549) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 8. [Revenue.io](https://www.g2.com/products/revenue-io/reviews) Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital. Learn more at www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 568 **How Do G2 Users Rate Revenue.io?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.4/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.3/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Revenue.io?** - **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @revenue_io (4,277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2625815/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Mid-Market, 22% Small-Business #### What Are Revenue.io's Pros and Cons? **Pros:** - Customer Support (33 reviews) - Ease of Use (30 reviews) - Helpful (30 reviews) - Easy Setup (25 reviews) - Salesforce Integration (25 reviews) **Cons:** - Call Issues (11 reviews) - Missing Features (9 reviews) - Limited Features (7 reviews) - Connection Issues (6 reviews) - Dialer Issues (6 reviews) ### What Do G2 Reviewers Say About Revenue.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **outstanding customer support** of Revenue.io, highlighting their responsiveness and effective implementation process. - Users appreciate the **ease of use** in Revenue.io, enabling efficient workflows and streamlined call logging. - Users love the **intuitive and efficient design** of Revenue.io, enhancing coaching and streamlining daily tasks effortlessly. - Users praise the **easy setup** of Revenue.io, highlighting seamless implementation and responsive support throughout the process. - Users value the **seamless Salesforce integration** of Revenue.io, enhancing workflow efficiency and simplifying processes. **Cons:** - Users experience **call issues** with dropped connections, unreliable mobile functionality, and challenges in accessing call recordings. - Users find **missing features** in Revenue.io, especially in mobile functionality and integrations with other tools. - Users find the **limited features** of Revenue.io restrictive, particularly concerning mobile support and integrations with other tools. - Users experience **connection issues** with Revenue.io, such as dropped calls and unreliable mobile functionality. - Users report **dialer issues** , such as dropped calls and random log-outs, which hinder their overall experience. #### What Are Recent G2 Reviews of Revenue.io? **"[Effortless Sales Automation with Salesforce Integration](https://www.g2.com/survey_responses/revenue-io-review-12801480)"** **Rating:** 4.5/5.0 stars *— Alex M.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480) --- **"[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)"** **Rating:** 5.0/5.0 stars *— Angelique G.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882) --- #### What Are G2 Users Discussing About Revenue.io? - [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for) - [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for) ### 9. [Calltouch](https://www.g2.com/products/calltouch/reviews) Calltouch is an omnichannel marketing platform. We help to engage, convert and analyze your clients. Calltouch provides a call tracking service that gives all the information on the ads efficiency. Due to call tracking service you can divide all the ads to those that drive sales and to those that spend the budget. Call tracking helps to evaluate the channels and ads that are worth scaling and the others that are to be disabled. Prices starting at $60.00 per month Standart - End-to-end analytics for SME - Dynamic and static call tracking Calls journal Calls tagging - Keyword specification - Website goals and orders tracking - Detailed reports, sales funnel and ROI - Ad platforms and CRM systems integration - Full customers support **Average Rating:** 4.4/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Calltouch?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.2/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Calltouch?** - **Seller:** [Calltouch](https://www.g2.com/sellers/calltouch) - **Year Founded:** 2012 - **HQ Location:** Moscow, Russia - **Twitter:** @calltouch_ru (8 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calltouch/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Mid-Market, 36% Small-Business #### What Are Calltouch's Pros and Cons? **Pros:** - Call Tracking (7 reviews) - Ease of Use (6 reviews) - Analytics (5 reviews) - Easy Setup (4 reviews) - Helpful (4 reviews) **Cons:** - Integration Issues (4 reviews) - Limited Features (4 reviews) - Limited Integration (4 reviews) - Learning Curve (2 reviews) - Outdated Interface (2 reviews) ### What Do G2 Reviewers Say About Calltouch? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust call tracking** of Calltouch, making it easy to measure marketing effectiveness and gain insights. - Users appreciate the **ease of use** of Calltouch, enjoying its intuitive interface and straightforward setup process. - Users value the **robust analytics features** of Calltouch, simplifying the measurement of marketing campaign effectiveness. - Users appreciate the **easy setup** of Calltouch, allowing quick implementation and efficient tracking of calls and campaigns. - Users love the **super user-friendly interface** of Calltouch, facilitating easy tracking and optimization of advertising campaigns. **Cons:** - Users find the **integration issues** with Calltouch challenging, as it requires extra tools for connecting external systems. - Users find the **limited features** of Calltouch restrict their experience, especially for advanced analytics and automation needs. - Users face challenges with **limited integration options** , making it difficult to connect Calltouch with various external systems smoothly. - Users find the **learning curve steep** , with certain features requiring time to understand and master effectively. - Users find the **outdated interface** of Calltouch less intuitive, impacting overall ease of use and functionality. #### What Are Recent G2 Reviews of Calltouch? **"[Effortless Call Tracking with an Intuitive Interface](https://www.g2.com/survey_responses/calltouch-review-12197310)"** **Rating:** 4.5/5.0 stars *— Rabindra K.* [Read full review](https://www.g2.com/survey_responses/calltouch-review-12197310) --- **"[Useful Tool for Call Tracking and Lead Analysis](https://www.g2.com/survey_responses/calltouch-review-12193253)"** **Rating:** 4.5/5.0 stars *— Deepak s.* [Read full review](https://www.g2.com/survey_responses/calltouch-review-12193253) --- #### What Are G2 Users Discussing About Calltouch? - [What is Calltouch Call Tracking used for?](https://www.g2.com/discussions/what-is-calltouch-call-tracking-used-for) ### 10. [Ringba](https://www.g2.com/products/ringba/reviews) Ringba is the industry-leading inbound call tracking and analytics platform for businesses, call centers and professional pay per call marketers. Get more ROI than any other platform with Ringba's real-time call routing, ring tree for calls and industry leading analytics. All without contracts, minimums, or overages. To learn more, give us a call at (800) 824-5000 or connect with our team at sales@ringba.com **Average Rating:** 4.9/5.0 **Total Reviews:** 155 **How Do G2 Users Rate Ringba?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.6/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.3/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Ringba?** - **Seller:** [Ringba](https://www.g2.com/sellers/ringba) - **Year Founded:** 2016 - **HQ Location:** Dover, Delaware - **Twitter:** @ringba (1,517 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18007660/ (101 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Insurance - **Company Size:** 78% Small-Business, 18% Mid-Market #### What Are Ringba's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (9 reviews) - Reporting (5 reviews) - Analytics (4 reviews) - Call Tracking (4 reviews) **Cons:** - Steep Learning Curve (4 reviews) - Inaccurate Reporting (2 reviews) - Limited Options (2 reviews) - Poor Documentation (2 reviews) - Communication Issues (1 reviews) ### What Do G2 Reviewers Say About Ringba? *AI-generated summary from verified user reviews* **Pros:** - Users rave about Ringba's **excellent customer support** , noting responsiveness and helpfulness whenever assistance is needed. - Users appreciate the **ease of use** of Ringba, quickly mastering its features for effective call management. - Users appreciate the **easy-to-understand reporting** in Ringba, which enhances management of call campaigns and efficiency. - Users value the **powerful analytics** of Ringba, making campaign management and informed decision-making seamless and efficient. - Users rave about Ringba's **easy-to-use call tracking** and excellent customer support, making it a top choice for businesses. **Cons:** - Users face a **steep learning curve** with Ringba, requiring time and support to effectively navigate its complexities. - Users struggle with **inaccurate reporting** , citing issues with campaign IDs not linking properly to names, complicating data analysis. - Users find some **limited options** with Ringba's extended features, requiring creative workarounds for functionality. - Users struggle with **poor documentation** , finding it difficult to understand features and lacking adequate support for reporting. - Users experience **long response times** in Ringba's live chat, often waiting 10-15 minutes for assistance. #### What Are Recent G2 Reviews of Ringba? **"[Affordable Multi-Number Hosting with Fast, Human Support](https://www.g2.com/survey_responses/ringba-review-12994676)"** **Rating:** 5.0/5.0 stars *— Kevin K.* [Read full review](https://www.g2.com/survey_responses/ringba-review-12994676) --- **"[Exceptional Support and Lightning-Fast Communication](https://www.g2.com/survey_responses/ringba-review-12063265)"** **Rating:** 5.0/5.0 stars *— Kalvis J.* [Read full review](https://www.g2.com/survey_responses/ringba-review-12063265) --- #### What Are G2 Users Discussing About Ringba? - [What is Ringba used for?](https://www.g2.com/discussions/what-is-ringba-used-for) - 1 comment ### 11. [CallFire](https://www.g2.com/products/callfire/reviews) CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine. **Average Rating:** 4.4/5.0 **Total Reviews:** 80 **How Do G2 Users Rate CallFire?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Visitor & Keyword Tracking:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CallFire?** - **Seller:** [CallFire](https://www.g2.com/sellers/callfire) - **Year Founded:** 2004 - **HQ Location:** Santa Monica, CA - **Twitter:** @CallFire (21,688 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/444951/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Non-Profit Organization Management - **Company Size:** 69% Small-Business, 24% Mid-Market #### What Are Recent G2 Reviews of CallFire? **"[Call fire is simple, easy, yet efficient](https://www.g2.com/survey_responses/callfire-review-4952283)"** **Rating:** 4.5/5.0 stars *— Tiffany P.* [Read full review](https://www.g2.com/survey_responses/callfire-review-4952283) --- **"["Wonderful Communication and Trustworthy Preference](https://www.g2.com/survey_responses/callfire-review-3555908)"** **Rating:** 4.0/5.0 stars *— PAYAL J.* [Read full review](https://www.g2.com/survey_responses/callfire-review-3555908) --- #### What Are G2 Users Discussing About CallFire? - [What do you like most about CallFire for your communication campaigns, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-callfire-for-your-communication-campaigns-and-what-needs-improvement) - [What is CallFire used for?](https://www.g2.com/discussions/what-is-callfire-used-for) ### 12. [Ringostat](https://www.g2.com/products/ringostat/reviews) Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Ringostat?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Ringostat?** - **Seller:** [Ringostat](https://www.g2.com/sellers/ringostat) - **Year Founded:** 2013 - **HQ Location:** Odessa, Ukraine - **Twitter:** @Ringostat (239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5226617/ (157 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are Ringostat's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Reliability (4 reviews) - Call Tracking (3 reviews) - Analytics (2 reviews) - Business Tools (2 reviews) **Cons:** - Lack of Intuitiveness (2 reviews) - Outdated Interface (2 reviews) - UX Improvement (2 reviews) - Complex Processes (1 reviews) - Inaccurate Analytics (1 reviews) ### What Do G2 Reviewers Say About Ringostat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Ringostat, appreciating straightforward setups and comprehensive instructions for all features. - Users commend Ringostat's **reliability** through swift technical support and secure handling of confidential information. - Users value the **effective call tracking** by Ringostat, enhancing advertising efficiency and improving customer acquisition significantly. - Users value the **analytics feature** in Ringostat for its ability to identify effective advertising sources and improve ROI. - Users value the **tailored recommendations** from Ringostat that enhance cost efficiency and optimize advertising strategies. **Cons:** - Users find the **lack of intuitiveness** in Ringostat's interface requires time to navigate effectively. - Users find the **outdated interface** of Ringostat needs modernization, despite intuitive navigation after initial use. - Users find the **interface outdated** and desire a more modern design, though overall usability improves over time. - Users find the **interface outdated** and note that some functions are hidden, complicating navigation initially. - Users find Ringostat's **inaccurate analytics** limiting, as it's not effective for businesses without phone communication. #### What Are Recent G2 Reviews of Ringostat? **"[When your advertising budget and customer communications truly work for your company](https://www.g2.com/survey_responses/ringostat-review-11692966)"** **Rating:** 5.0/5.0 stars *— Helen S.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-11692966) --- **"[Simple, convenient, and effective](https://www.g2.com/survey_responses/ringostat-review-12180200)"** **Rating:** 5.0/5.0 stars *— Maksym V.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-12180200) --- #### What Are G2 Users Discussing About Ringostat? - [What is Ringostat used for?](https://www.g2.com/discussions/what-is-ringostat-used-for) ### 13. [CallSource](https://www.g2.com/products/callsource/reviews) CallSource offers advanced call tracking technologies using real human call analysts, not machine-learning, to collect business intelligence about your customers and the effectiveness of your marketing programs, while also helping to improve call handler performance and brand reputation. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people. For more information on CallSource visit: www.callsource.com. Contact CallSource today at 888-788-0123. **Average Rating:** 4.3/5.0 **Total Reviews:** 31 **How Do G2 Users Rate CallSource?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 7.5/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.2/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind CallSource?** - **Seller:** [CallSource](https://www.g2.com/sellers/callsource) - **Year Founded:** 1991 - **HQ Location:** Westlake Village, California - **Twitter:** @callsource (713 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/20340 (157 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 61% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of CallSource? **"[Call Source is a great tool for call Analytics](https://www.g2.com/survey_responses/callsource-review-4285195)"** **Rating:** 4.0/5.0 stars *— Shradha S.* [Read full review](https://www.g2.com/survey_responses/callsource-review-4285195) --- **"[Excellant Call Tracking and Reporting Tool](https://www.g2.com/survey_responses/callsource-review-2984786)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/callsource-review-2984786) --- #### What Are G2 Users Discussing About CallSource? - [What is CallSource used for?](https://www.g2.com/discussions/what-is-callsource-used-for) ### 14. [Marchex](https://www.g2.com/products/marchex/reviews) Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands. **Average Rating:** 4.1/5.0 **Total Reviews:** 180 **How Do G2 Users Rate Marchex?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.3/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 7.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 7.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Marchex?** - **Seller:** [Marchex](https://www.g2.com/sellers/marchex) - **Year Founded:** 2003 - **HQ Location:** Seattle, WA - **Twitter:** @Marchex (3,621 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8068/ (185 employees on LinkedIn®) - **Ownership:** NASDAQ:MCHX **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 54% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of Marchex? **"[Great platform and great help!](https://www.g2.com/survey_responses/marchex-review-7253491)"** **Rating:** 4.5/5.0 stars *— Ethan G.* [Read full review](https://www.g2.com/survey_responses/marchex-review-7253491) --- **"[Marchex provides everything we need for our call measurement clients.](https://www.g2.com/survey_responses/marchex-review-7251822)"** **Rating:** 4.5/5.0 stars *— Tammy W.* [Read full review](https://www.g2.com/survey_responses/marchex-review-7251822) --- #### What Are G2 Users Discussing About Marchex? - [What is Marchex used for?](https://www.g2.com/discussions/what-is-marchex-used-for) ### 15. [Call Box](https://www.g2.com/products/call-box/reviews) Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries. **Average Rating:** 4.2/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Call Box?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Visitor & Keyword Tracking:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Call Box?** - **Seller:** [Call Box](https://www.g2.com/sellers/call-box) - **Year Founded:** 1988 - **HQ Location:** Dallas, Texas - **LinkedIn® Page:** https://www.linkedin.com/company/10261360/ (753 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 59% Small-Business, 28% Mid-Market #### What Are Recent G2 Reviews of Call Box? **"[Quality appointments](https://www.g2.com/survey_responses/call-box-review-6711444)"** **Rating:** 5.0/5.0 stars *— William P.* [Read full review](https://www.g2.com/survey_responses/call-box-review-6711444) --- **"[Outsourced Multi Channnel Lead Generation](https://www.g2.com/survey_responses/call-box-review-6535693)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/call-box-review-6535693) --- #### What Are G2 Users Discussing About Call Box? - [What is Call Box used for?](https://www.g2.com/discussions/what-is-call-box-used-for) ### 16. [ResponseTap](https://www.g2.com/products/responsetap/reviews) By allowing marketers to connect the customer journey to the phone call, and call centres to start the conversation where the online journey left off, ResponseTap's Call Intelligence helps businesses optimise campaigns, maximise sales and improve the customer experience. Over 1,600 brands use ResponseTap to reveal the campaigns, channels and keywords that make customers pick up the phone – with customers including Aviva, Virgin Money, Hiscox, Wickes and WhatCar? ResponseTap came about over a few beers in a university bar, and a conversation about the disconnect between online and offline customer journeys. Within two years, the first campaign-level tracking project in Europe to be integrated with Google Analytics was launched. And two years later, visitor-level tracking was live. The business had 100 customers and ResponseTap had joined the Telegraph's Tech Start-Up 100 most promising technology start-ups in Europe. In 2021 ResponseTap became part of Infinity. This coming together has meant customers can now benefit from Infinity's advances in call tracking and speech analytics and enjoy a stronger suite of products and features. **Average Rating:** 4.5/5.0 **Total Reviews:** 83 **How Do G2 Users Rate ResponseTap?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Performance and Reliability:** 7.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind ResponseTap?** - **Seller:** [ResponseTap](https://www.g2.com/sellers/responsetap) - **Year Founded:** 2008 - **HQ Location:** Manchester - **Twitter:** @ResponseTap (2,217 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/responsetap-limited (10 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 43% Mid-Market, 42% Small-Business #### What Are Recent G2 Reviews of ResponseTap? **"[Easy to navigate](https://www.g2.com/survey_responses/responsetap-review-4890507)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/responsetap-review-4890507) --- **"[Great Tool but tough for a growing agency to scale with ](https://www.g2.com/survey_responses/responsetap-review-160299)"** **Rating:** 4.0/5.0 stars *— Anthony A.* [Read full review](https://www.g2.com/survey_responses/responsetap-review-160299) --- #### What Are G2 Users Discussing About ResponseTap? - [What do you recommend for companies considering ResponseTap for call tracking and analytics?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-responsetap-for-call-tracking-and-analytics) - [What is ResponseTap used for?](https://www.g2.com/discussions/what-is-responsetap-used-for) ### 17. [Retreaver](https://www.g2.com/products/retreaver/reviews) Retreaver helps marketers, agencies and brands better understand their customer journey. Our cloud based software provides real-time inbound call data by tagging, tracking and routing the caller to the appropriate person, or department. Leverage data from popular marketing solutions such as HubSpot, Eloqua and Instapage to deliver personalized experiences and increase conversion rates. By taking advantage of this data, you'll identify which campaigns drive the most revenue, increase customer satisfaction and promote higher conversions. Call us today at (877) 794-6544 or visit "https://retreaver.com" to learn more! **Average Rating:** 4.9/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Retreaver?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Retreaver?** - **Seller:** [Retreaver](https://www.g2.com/sellers/retreaver) - **Company Website:** https://retreaver.com/ - **Year Founded:** 2012 - **HQ Location:** Toronto, Canada - **Twitter:** @helloretreaver (1,309 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2891651/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Marketing and Advertising, Insurance - **Company Size:** 79% Small-Business, 21% Mid-Market #### What Are Retreaver's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Customer Support (9 reviews) - Reliability (6 reviews) - Call Management (4 reviews) - Call Tracking (4 reviews) **Cons:** - Learning Curve (3 reviews) - Access Limitations (1 reviews) - Call Management (1 reviews) - Complexity (1 reviews) - Inefficiency (1 reviews) ### What Do G2 Reviewers Say About Retreaver? *AI-generated summary from verified user reviews* **Pros:** - Users find Retreaver to be **incredibly easy to use** , facilitating everyday tasks for both individuals and teams. - Users commend the **quick and responsive customer support** of Retreaver, enhancing their overall experience and satisfaction. - Users appreciate the **reliability** of Retreaver, citing consistent performance and exceptional support for optimal call routing. - Users value the **easy-to-use call tracking** features of Retreaver, enhancing campaign optimization and user experience. - Users love the **easy-to-use call tracking** of Retreaver, optimizing campaigns effortlessly with advanced routing options. **Cons:** - Users mention a **steep learning curve** with Retreaver, especially for those new to call tracking tools. - Users desire an **account type with restricted access** to enhance functionality while safeguarding sensitive financial information. - Users desire an account type that allows **call management access without revealing revenue details** , which can mislead employees. - Users find Retreaver's interface a bit **complex** , especially if they lack experience with call tracking tools. - Users find Retreaver's **inefficiency** frustrating, longing for better app support and simpler methods for managing DIDs. #### What Are Recent G2 Reviews of Retreaver? **"[The GOAT of call routing and tracking!!!](https://www.g2.com/survey_responses/retreaver-review-7019218)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/retreaver-review-7019218) --- **"[The Retreaver platform and their customer service team are great, and for a very reasonable price](https://www.g2.com/survey_responses/retreaver-review-10274865)"** **Rating:** 5.0/5.0 stars *— Benjamin R.* [Read full review](https://www.g2.com/survey_responses/retreaver-review-10274865) --- #### What Are G2 Users Discussing About Retreaver? - [What is Retreaver used for?](https://www.g2.com/discussions/what-is-retreaver-used-for) - 1 comment ### 18. [Ruler Analytics](https://www.g2.com/products/ruler-analytics/reviews) A marketing measurement and attribution platform connecting siloed marketing, sales and customer data to: - Provide a full view of your customer journey - Accurately attribute revenue at channel, campaign, content and keyword levels - Create multi-touch attribution reports using 6 attribution models - Enrich your ad platform(s), CRM and BI tools with customer journey data - Measure and forecast the impact of offline touchpoints and 'dark social' activities - Overcome accuracy issues caused by blocked cookies with 1st party data - Measure the impact of ToFu marketing tactics that don't generate clicks Get a demo of Ruler and join CMOs worldwide in making better-informed, data-led marketing decisions. **Average Rating:** 4.6/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Ruler Analytics?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.3/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.2/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Ruler Analytics?** - **Seller:** [Ruler Analytics](https://www.g2.com/sellers/ruler-analytics) - **Year Founded:** 2016 - **HQ Location:** Liverpool, England - **Twitter:** @RulerAnalytics (9,220 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ruler-analytics/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 57% Mid-Market, 43% Small-Business #### What Are Ruler Analytics's Pros and Cons? **Pros:** - Customer Support (1 reviews) **Cons:** - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Ruler Analytics? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **good customer support** provided by Ruler Analytics, helping navigate complex issues effectively. #### What Are Recent G2 Reviews of Ruler Analytics? **"[Efficient analytic tool](https://www.g2.com/survey_responses/ruler-analytics-review-10246712)"** **Rating:** 4.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/ruler-analytics-review-10246712) --- **"[The perfect solution for B2B call tracking & marketing attribution!](https://www.g2.com/survey_responses/ruler-analytics-review-8977887)"** **Rating:** 4.5/5.0 stars *— Verified User in Logistics and Supply Chain* [Read full review](https://www.g2.com/survey_responses/ruler-analytics-review-8977887) --- #### What Are G2 Users Discussing About Ruler Analytics? - [What is Ruler Analytics used for?](https://www.g2.com/discussions/what-is-ruler-analytics-used-for) - 1 comment ### 19. [Convirza](https://www.g2.com/products/convirza/reviews) Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our customers use Convirza to drive revenue growth: \*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on. \*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business. \*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more. \*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things. We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience. You can get started for Free, and see how Convirza will transform your business today! **Average Rating:** 4.2/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Convirza?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.6/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Convirza?** - **Seller:** [Convirza](https://www.g2.com/sellers/convirza) - **Year Founded:** 2001 - **HQ Location:** Draper, UT - **Twitter:** @convirza (1,766 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6445391/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 52% Small-Business, 43% Mid-Market #### What Are Recent G2 Reviews of Convirza? **"[Convirza is a must](https://www.g2.com/survey_responses/convirza-review-7156646)"** **Rating:** 5.0/5.0 stars *— CJ G.* [Read full review](https://www.g2.com/survey_responses/convirza-review-7156646) --- **"[Great service](https://www.g2.com/survey_responses/convirza-review-4754446)"** **Rating:** 4.5/5.0 stars *— curtis h.* [Read full review](https://www.g2.com/survey_responses/convirza-review-4754446) --- #### What Are G2 Users Discussing About Convirza? - [What is Convirza used for?](https://www.g2.com/discussions/what-is-convirza-used-for) ### 20. [Clear Ring](https://www.g2.com/products/clear-ring/reviews) Clear Ring is a lead and revenue intelligence software platform that enables businesses and agencies to track, analyse, and understand inbound customer enquiries across phone calls, form submissions, live chat, and website interactions. The platform captures inbound interactions and connects them to marketing sources such as paid advertising, organic search, referrals, and offline campaigns. Clear Ring is designed to provide visibility into how leads are generated, how they engage, and how they progress from first enquiry through to commercial outcome, supporting accurate attribution beyond surface-level conversion metrics. Clear Ring includes an AI suite that analyses conversations and enquiry data to extract structured insight from calls, forms, and chats. This analysis identifies indicators such as intent, lead quality, outcomes, objections, and buying signals, allowing teams to evaluate performance without manually reviewing each interaction. The AI output is designed to support optimisation, reporting, and follow-up decisions using consistent, evidence-based criteria. As part of the Clear Ring AI suite, Clear Ring ConvertIQ provides aggregated intelligence and reporting across campaigns, accounts, and time periods. ConvertIQ is designed to explain performance by identifying patterns in buying behaviour, highlighting the drivers of high-value leads, and exposing differences between reported conversions and commercial outcomes. This enables teams to assess performance based on lead value and revenue impact rather than volume alone. Clear Ring supports closed-loop attribution by linking inbound leads to downstream outcomes such as quotes, invoices, and confirmed revenue. This allows marketing and sales teams to align activity and reporting around measurable business results and to understand which marketing efforts contribute to real revenue generation. Clear Ring is commonly used by marketing teams, agencies, and performance-focused organisations that require accurate attribution, structured lead intelligence, and clarity across the full customer journey, from initial enquiry through to revenue. **Average Rating:** 5.0/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Clear Ring?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Clear Ring?** - **Seller:** [Clear Ring](https://www.g2.com/sellers/clear-ring) - **Year Founded:** 2020 - **HQ Location:** Liverpool, England - **LinkedIn® Page:** https://www.linkedin.com/company/clear-ring-ltd/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 23% Mid-Market #### What Are Clear Ring's Pros and Cons? **Pros:** - Call Tracking (4 reviews) - Insights (4 reviews) - Customer Support (3 reviews) - Positive Experience (3 reviews) - Reporting (3 reviews) ### What Do G2 Reviewers Say About Clear Ring? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective call tracking** of Clear Ring, enhancing insights and boosting marketing strategy efficiency. - Users value the **real-time insights** from Clear Ring, which enhance marketing strategy and boost lead generation significantly. - Users commend the **responsive customer support** of Clear Ring, ensuring assistance is readily available for all inquiries. - Users value the **clarity and insights** provided by Clear Ring, significantly improving their marketing strategies and lead tracking. - Users value the **comprehensive reporting** of Clear Ring, which enhances campaign evaluation and supports strategic decisions. #### What Are Recent G2 Reviews of Clear Ring? **"["CLEAR RING THE ULTIMATE TRACKER"](https://www.g2.com/survey_responses/clear-ring-review-9063245)"** **Rating:** 5.0/5.0 stars *— Samuel E.* [Read full review](https://www.g2.com/survey_responses/clear-ring-review-9063245) --- **"[Take control of your Marketing through Clear Ring](https://www.g2.com/survey_responses/clear-ring-review-8942320)"** **Rating:** 5.0/5.0 stars *— Kashif M.* [Read full review](https://www.g2.com/survey_responses/clear-ring-review-8942320) --- ### 21. [Nimbata](https://www.g2.com/products/nimbata/reviews) Nimbata helps you see what other marketing and data tools often miss, empowering you to boost campaign results, lower acquisition costs, and manage budgets more effectively. Designed for marketing teams, enterprises, franchises, multi-location businesses, and performance agencies, Nimbata links leads and revenue directly to your marketing efforts using precise call-tracking and lead management tools. It’s the only call-tracking platform that charges per answered call, not per minute, making it cost-effective and easy to scale. With Nimbata, you can: Capture leads via local, toll-free, or vanity numbers in over 4,300 cities and 70+ countries. Access accurate, first-party call and web form conversion data through Nimbata’s tracking script. Attribute call conversions down to the session level (source, campaign, keyword) using dynamic number insertion. Handle calls effectively with features like recordings, greetings, whispers, surveys, and spam filters. Optimize call management through advanced routing options, ensuring leads reach the right teams efficiently. Integrate seamlessly with top tools like Google Ads, Meta Ads, GA4, Hubspot, Salesforce, and Slack, or leverage our API for customized workflows. Starting at $39 per month plus usage, Nimbata’s flexible plans give you control over your budget with a transparent, per-answered-call model. Get started with a 14-day free trial—no credit card required. **Average Rating:** 4.7/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Nimbata?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.2/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Nimbata?** - **Seller:** [Nimbata](https://www.g2.com/sellers/nimbata) - **Year Founded:** 2013 - **HQ Location:** Boston, US - **Twitter:** @nimbatasocial (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nimbata/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are Nimbata's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Easy Setup (4 reviews) - Analytics (3 reviews) - Call Tracking (3 reviews) - User Experience (3 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Expensive (1 reviews) - Limited Functionality (1 reviews) ### What Do G2 Reviewers Say About Nimbata? *AI-generated summary from verified user reviews* **Pros:** - Users find Nimbata's **ease of use** exceptional, with an intuitive interface and fast setup enhancing their experience. - Users love the **easy setup** of Nimbata, praising its smooth activation and intuitive interface for quick management. - Users value the **detailed analytics** of Nimbata, enhancing their understanding of call performance and marketing effectiveness. - Users value Nimbata for its **user-friendly call tracking** solution, offering clear insights and responsive support for better marketing. - Users praise Nimbata for its **intuitive interface and excellent analytics** , enhancing call tracking and campaign management immensely. **Cons:** - Users experienced **call connectivity issues** during software implementation, though support resolved problems quickly through chat. - Users find Nimbata's pricing to be **expensive** and suggest it could be slightly more affordable. - Users desire more **flexibility in categorizing insights** , as current options limit their analysis capabilities with Nimbata. #### What Are Recent G2 Reviews of Nimbata? **"[Time-Saving Call Tracking with Customizable Interface](https://www.g2.com/survey_responses/nimbata-review-12878867)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/nimbata-review-12878867) --- **"[A Powerful and Reliable Call Tracking Solution](https://www.g2.com/survey_responses/nimbata-review-11781394)"** **Rating:** 5.0/5.0 stars *— Daniel M.* [Read full review](https://www.g2.com/survey_responses/nimbata-review-11781394) --- ### 22. [Call Tracker](https://www.g2.com/products/call-tracker/reviews) CallTracker helps you make better marketing decisions and grow your business with our easy to use call tracking solution. We help marketers make data driven decisions for campaigns that drive phone calls both online and offline. Our platform is perfect for marketing agencies who want to show the value of the campaigns they manage to their clients with our agency features allowing you to use your branding and invite your clients. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Call Tracker?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.6/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Call Tracker?** - **Seller:** [Call Tracker](https://www.g2.com/sellers/call-tracker) - **Year Founded:** 2016 - **HQ Location:** Tampa, FL - **Twitter:** @calltrackerio (496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calltrackerio/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Recent G2 Reviews of Call Tracker? **"[Good app to track all your call records and call history at one place.](https://www.g2.com/survey_responses/call-tracker-review-8097375)"** **Rating:** 4.0/5.0 stars *— Allan F.* [Read full review](https://www.g2.com/survey_responses/call-tracker-review-8097375) --- **"[Effortless Data-Driven Marketing: A User-Friendly Call Tracker Software](https://www.g2.com/survey_responses/call-tracker-review-8146488)"** **Rating:** 5.0/5.0 stars *— Sandeep J.* [Read full review](https://www.g2.com/survey_responses/call-tracker-review-8146488) --- ### 23. [CallView 360](https://www.g2.com/products/callview-360/reviews) Dial800 is the go-to resource for thousands of businesses every year with over 25 years of experience providing essential call tracking, analytics, and cloud-based communication software. With Dial800, every call goes further through bold analytics and meaningful insights. CallView360® gives you complete tracking for calls and texts, providing hundreds of data points for every customer interaction. With CallView360® you get: - Detailed call tracking records - AI-driven analytics to better understand the data - Dynamic number tracking for easier marketing attribution - Custom tag management (Dial800 supports 5 types of tags) - Customizable dashboards & reports With this information, Dial800 clients can measure ROI including how many calls an ad campaign drove to their business or the revenue generated. Call tracking information also helps you see patterns in caller needs so you can respond to changing customer behavior in real time. **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate CallView 360?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.7/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind CallView 360?** - **Seller:** [Dial 800](https://www.g2.com/sellers/dial-800) - **Year Founded:** 1996 - **HQ Location:** Mahwah, NJ - **Twitter:** @Dial800 (420 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/152645/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are Recent G2 Reviews of CallView 360? **"[Dial800 Surpasses Expectations](https://www.g2.com/survey_responses/callview-360-review-9501040)"** **Rating:** 5.0/5.0 stars *— Shannon N.* [Read full review](https://www.g2.com/survey_responses/callview-360-review-9501040) --- **"[Marketing campaigns drive calls](https://www.g2.com/survey_responses/callview-360-review-9933228)"** **Rating:** 4.5/5.0 stars *— Amany E.* [Read full review](https://www.g2.com/survey_responses/callview-360-review-9933228) --- #### What Are G2 Users Discussing About CallView 360? - [What is CallView 360 used for?](https://www.g2.com/discussions/what-is-callview-360-used-for) ### 24. [ActiveDEMAND](https://www.g2.com/products/activedemand/reviews) ActiveDEMAND is a flexible marketing automation platform for digital marketing agencies, senior living providers, and marketers. ActiveDEMAND packages range from the full-featured call tracking application, a Reporter package for great analytics, a well-rounded offering for small business marketers, all the way up to powerful Marketing solutions designed for digital marketing agencies with multi-client management needs. Engage and track prospects using the integrated, comprehensive call tracking module, do more with built-in email templates, landing pages and social media. Convert leads and prospects into customers using automated marketing to manage nurture campaigns, auto-replies and more. Retain customers and grow your repeat businesses with powerful newsletters, special promotions and more. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate ActiveDEMAND?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 7.5/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 7.8/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind ActiveDEMAND?** - **Seller:** [JumpDEMAND](https://www.g2.com/sellers/jumpdemand) - **Year Founded:** 2012 - **HQ Location:** Calgary, Alberta - **Twitter:** @ActiveDEMAND (3,133 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2764583/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 81% Small-Business, 15% Mid-Market #### What Are ActiveDEMAND's Pros and Cons? **Pros:** - Analytics (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Easy Implementation (1 reviews) **Cons:** - Learning Curve (1 reviews) - Limited Functionality (1 reviews) - Limited Integration (1 reviews) - Limited Integrations (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About ActiveDEMAND? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **real-time analytics** of ActiveDEMAND, enhancing their ability to customize and manage client data effectively. - Users value the **responsive customer support** of ActiveDEMAND, enhancing their experience and efficiency in managing multiple clients. - Users appreciate the **customizability** of ActiveDEMAND, enhancing their experience with tailored dashboards and automation features. - Users value the **customization options** in ActiveDEMAND, enhancing their experience and meeting diverse client needs effectively. - Users value the **easy implementation** of ActiveDEMAND, highlighting a seamless onboarding experience and responsive support. **Cons:** - Users find the **learning curve steep** due to a complicated interface and limited CRM integrations. - Users find the **limited functionality** of ActiveDEMAND frustrating, particularly due to poor CRM integration and delayed email tracking. - Users find the **limited integration options** of ActiveDEMAND frustrating, particularly the lack of native Salesforce support. - Users experience **limited integrations** with ActiveDEMAND, restricting their ability to connect with essential CRM tools like Salesforce. - Users find the **steep learning curve** challenging due to the complicated interface, making onboarding difficult. #### What Are Recent G2 Reviews of ActiveDEMAND? **"[Comprehemsive marketing automation](https://www.g2.com/survey_responses/activedemand-review-10019595)"** **Rating:** 4.5/5.0 stars *— Cousillas C.* [Read full review](https://www.g2.com/survey_responses/activedemand-review-10019595) --- **"[a great all in one Marketing Automation tool](https://www.g2.com/survey_responses/activedemand-review-11754997)"** **Rating:** 4.0/5.0 stars *— Bernardo V.* [Read full review](https://www.g2.com/survey_responses/activedemand-review-11754997) --- #### What Are G2 Users Discussing About ActiveDEMAND? - [What is ActiveDEMAND used for?](https://www.g2.com/discussions/what-is-activedemand-used-for) ### 25. [Shape Software](https://www.g2.com/products/shape-software-shape-software/reviews) Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape today. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Shape Software?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.7/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Shape Software?** - **Seller:** [Shape Software](https://www.g2.com/sellers/shape-software) - **HQ Location:** Irvine, California - **Twitter:** @ShapeBizTech (656 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18416707/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Accounting - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are Shape Software's Pros and Cons? **Pros:** - Email Marketing (2 reviews) - Lead Management (2 reviews) - Automation (1 reviews) - Automation Features (1 reviews) - Automation Focus (1 reviews) **Cons:** - Editing Limitations (2 reviews) - Expensive (2 reviews) - API Issues (1 reviews) - App Limitations (1 reviews) - Billing Issues (1 reviews) ### What Do G2 Reviewers Say About Shape Software? *AI-generated summary from verified user reviews* **Pros:** - Users value the **advanced email marketing features** of Shape Software, enhancing their marketing automation efforts effectively. - Users value the **advanced lead management features** of Shape Software, enhancing their marketing automation efforts effectively. - Users appreciate the **marketing automation tools** of Shape Software, benefiting from streamlined email campaigns and effective lead scoring. - Users value the **marketing automation tools** of Shape Software for enhancing their email campaigns and lead management. - Users value the **marketing automation tools** in Shape Software, enhancing their campaigns with ease and efficiency. **Cons:** - Users report **editing limitations** in Shape Software, feeling constrained by its custom field restrictions and API functionality. - Users find Shape Software to be **expensive** , with many costs and limited functionality compared to competitors. - Users find the **API limitations** frustrating, with restricted functionality and costly additional fees impacting usability. - Users find **Shape Software's app limitations** frustrating due to lack of customization and higher costs compared to competitors. - Users face significant **billing issues** , making it difficult to cancel subscriptions and navigate contract commitments. #### What Are Recent G2 Reviews of Shape Software? **"[Shape CRM Software is simply the best CRM solution out there!](https://www.g2.com/survey_responses/shape-software-review-7751030)"** **Rating:** 5.0/5.0 stars *— Irina A.* [Read full review](https://www.g2.com/survey_responses/shape-software-review-7751030) --- **"[The Best CRM on the Market](https://www.g2.com/survey_responses/shape-software-review-7720586)"** **Rating:** 5.0/5.0 stars *— Bryan L.* [Read full review](https://www.g2.com/survey_responses/shape-software-review-7720586) --- #### What Are G2 Users Discussing About Shape Software? - [What is Shape Software used for?](https://www.g2.com/discussions/what-is-shape-software-used-for) ## What Is Inbound Call Tracking Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Inbound Call Tracking Software? - [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) --- ## How Do You Choose the Right Inbound Call Tracking Software? ### What You Should Know About Inbound Call Tracking Software ### Inbound Call Tracking software buying insights at a glance [Inbound call tracking software](https://www.g2.com/categories/inbound-call-tracking) enables businesses to understand the origin of incoming phone calls and the nature of conversations that occur during those calls. By assigning trackable phone numbers to campaigns, webpages, or channels, these tools connect offline calls to online marketing and customer support activity.  In an environment where many buyers still convert over the phone, inbound call tracking has become essential for marketing, sales, and customer support teams that need accurate attribution and call-level insights. Rather than relying on guesswork, inbound call tracking platforms turn calls into measurable data that teams can act on. Buyers typically use inbound call tracking software to solve visibility gaps around lead sources, missed calls, and call quality. Based on review feedback, users value understanding which campaigns drive high-intent calls, improving follow-up speed, and identifying where calls are being lost or mishandled. Many teams also cite better budget decisions, clearer ROI reporting, and improved customer experience as core benefits. When evaluating the best inbound call tracking software, buyers often compare multiple call tracking providers to strike a balance between ease of use, reporting depth, and integrations. Pricing varies depending on call volume, number of tracking numbers, call recording, and advanced analytics. Most vendors offer tiered monthly plans, with higher tiers unlocking features such as dynamic number insertion, keyword-level attribution, and CRM integrations. Larger teams and agencies often move to custom pricing as usage scales. When comparing inbound call tracking tools, buyers tend to weigh pricing flexibility against long-term reporting and data reliability. ### **Top 5 FAQs from software buyers:** - How accurately can the inbound call software track and attribute inbound calls to the correct marketing source, campaign, keyword, and channel? - How well does it integrate with the existing [CRM](https://www.g2.com/categories/crm), [marketing automation](https://www.g2.com/categories/marketing-automation), analytics, and ad platforms so that call data can be used for reporting and follow up? - What level of call intelligence does the product provide, including call recording, transcription, sentiment analysis, and automatic qualification or scoring? - How strong are the routing and lead handling capabilities, including IVR, call flows, queue management, and rules-based routing to the right team or rep? - How reliable and compliant is the platform in terms of call quality, uptime, number provisioning, data security, and adherence to regulations such as GDPR, TCPA, and call recording consent laws? G2’s top-rated inbound call tracking software, based on verified user reviews, includes [CallRail](https://www.g2.com/products/callrail/reviews) **,** [800.com](https://www.g2.com/products/800-com/reviews) **,** [CallTrackingMetrics](https://www.g2.com/products/calltrackingmetrics/reviews) **, and** [Invoca](https://www.g2.com/products/invoca/reviews). ### What are the top-reviewed Inbound Call Tracking software on G2? [CallRail](https://www.g2.com/products/callrail/reviews) - Reviews: 1,605 - Satisfaction: 84 - Market Presence: 96 - G2 Score: 90 [CallTrackingMetrics](https://www.g2.com/products/calltrackingmetrics/reviews) - Reviews: 725 - Satisfaction: 58 - Market Presence: 73 - G2 Score: 65 [Invoca](https://www.g2.com/products/invoca/reviews) - Reviews: 959 - Satisfaction: 97 - Market Presence: 99 - G2 Score: 98 [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - Reviews: 270 - Satisfaction: 87 - Market Presence: 66 - G2 Score: 76 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Inbound Call Tracking Software #### **Feedback Pros: What Users Consistently Appreciate** - **Campaign-level attribution clearly ties calls to marketing sources** - _“I’ve recently started using the AI-powered features, and they’ve made it much easier to qualify leads and get insights without manually digging through reports. The dashboards feel more intuitive now, and the integration with Google Ads and GA4 has streamlined campaign tracking. I also like how call transcripts are more accurate than before, saving time when reviewing conversations.”_ - [Jamie I](https://www.g2.com/products/callrail/reviews/callrail-review-7283936), CallRail Review - **Fast setup allows tracking numbers to go live quickly** - _“__I really love how clean, intuitive, and easy-to-navigate the dashboard is—it just makes sense. Setup was incredibly fast and straightforward, which I really appreciate. I was able to get up and running right away without any complicated steps. The voicemail-to-text feature is a total game changer—getting a text when someone leaves a voicemail and being able to listen right from my phone without logging in saves so much time. I’ve also noticed the recent improvements to the one-to-one texting feature, which is great to see. It’s clear the platform is evolving and listening to users.”_ - [Stephanie E](https://www.g2.com/products/800-com/reviews/800-com-review-11866654), 800.com Review - **Call recordings and tags help qualify leads and outcomes** - _“I like that CallRail is easy to install on any website, and the dynamic phone insertion shows different phone numbers automatically based on how the visitors were referred. CallRail's reporting helps us measure the quantity and quality of phone call inquiries driven by our different marketing tactics. It's awesome that installation with a tag management tool or CMS like WordPress takes just a few minutes. I appreciate that CallRail can instantly check if it has been installed correctly without waiting for calls.”_ - [John D](https://www.g2.com/products/callrail/reviews/callrail-review-12073423), Callrail Review #### **Cons: Where Many Platforms Fall Short** - **Advanced routing rules require time to configure correctly** - “Some of the features were a bit questionable as far as how to use and configure, but there aren't that many options and once you get familiar it's pretty easy to use. I think I dislike however is the inability to crate a list with variables to add to my SMS Text Campaigns.” - [Kenneth H](https://www.g2.com/products/800-com/reviews/800-com-review-8568610). 800.com Review - **Mobile experiences lag behind desktop reporting workflows** - _“I'd like to see the mobile app worked on more in-depth so it works with Bluetooth headphones and works without any issues going on. I'd also like to see the AI assistant send you a message with all of the lead details they got.”_ - [Seth M](https://www.g2.com/products/callrail/reviews/callrail-review-11893783). CallRail Review - **CRM integrations need manual cleanup or ongoing monitoring** - _“Lacks the more powerful features of some CRMs and other tracking software__“ _- [West H](https://www.g2.com/products/whatconverts/reviews/whatconverts-review-11867143), WhatConverts Review. ### My Expert Takeaway on Inbound Call Tracking Software in 2025 Based on G2 reviews, inbound call tracking software earned an average star rating of 4.67, with more than 90% of users likely to recommend the platform. Ease of use and quality of support also scored highly, reinforcing that many inbound call tracking platforms deliver value quickly once implemented. High-performing teams go beyond simply counting calls. They standardize call outcome definitions, consistently tag conversations, and connect call data directly to pipeline or customer resolution metrics. Marketing teams in industries like home services, healthcare, and B2B services often see the strongest impact because inbound calls represent high-intent conversions.  For buyers evaluating the best inbound call tracking software, long-term success depends less on surface features and more on attribution accuracy, reporting clarity, and integration reliability. Teams that treat inbound call tracking tools as a core measurement system, rather than just a reporting add-on, are more likely to achieve sustained ROI and improved decision-making across marketing and support operations. ### Inbound Call Tracking FAQs #### **What is the best inbound call tracking software for marketing attribution?** The “best” inbound call tracking software for marketing attribution is usually the one that ties every call back to a specific source, campaign, keyword, or touchpoint with high accuracy. For attribution purposes, marketers seek dynamic number insertion (DNI), keyword-level reporting, and native integrations with CRM and ad platforms, enabling calls to be linked back to web clicks, landing pages, and paid media. Tools that make it easy to see which ads or keywords are actually driving revenue-generating calls tend to rank highest in real user reviews. Some of the best-rated platforms include [CallRail](https://www.g2.com/products/callrail/reviews), [Invoca](https://www.g2.com/products/invoca/reviews), and [800.com](http://800.com). #### **What is the best mobile-friendly call tracking software?** The best mobile-friendly call tracking software is one that features a strong mobile interface or app, allowing representatives to view call details, recordings, and follow-up notes on the go. For many field-heavy teams. For example, for sales reps or local service providers, the ability to listen to calls, add tags, and log outcomes from a phone or tablet is essential. Platforms that maintain a mobile experience nearly on par with the desktop experience consistently stand out in reviews for usability outside the office. #### **What is the most reliable call tracking system for customer support teams?** Customer support teams often value reliability and clarity above all else. The most reliable systems for support combine consistent call routing, clear call logs, robust reporting on abandoned/missed calls, and easy access to recordings. Reliability also means uptime and low data latency, so support leaders know how many calls are coming in, which team answered them, and what the outcomes were in near real time. In reviews, platforms that minimize dropped or misattributed calls and make daily monitoring straightforward tend to rise to the top. #### **Which call tracking software is best for marketing firms?** Marketing firms and agencies usually need tools that can handle multiple clients, campaign-level reporting, and flexible number pools without a lot of manual effort. The best options for firms also include clear dashboards that can be shared with clients, API access or integrations for client reporting stacks, and easy setup for new campaigns. Agencies often prioritize platforms that scale with their client base and make it simple to spin up tracking for new engagements. #### **What software do most call centers use?** Most larger call centers use [contact center platforms](https://www.g2.com/categories/contact-center) or [VoIP systems](https://www.g2.com/categories/voip-providers) for their core call handling (e.g., routing, ACD, IVR), but they often layer inbound call tracking tools on top when marketing attribution, analytics, and source-level reporting are needed. In other words, the primary call system might handle the call itself, while dedicated inbound call tracking software connects that call back to digital campaigns, keywords, and sources, filling a gap that traditional PBX or contact center systems weren’t built to close. #### **Why use inbound call tracking platforms instead of standard phone systems?** Standard phone systems inform you that a call occurred, who answered it, and possibly its duration. Inbound call tracking platforms go much further: they connect the call back to an exact marketing source, show which campaigns generate the highest-value calls, provide call recordings/analysis, and tie outcomes back to sales or support KPIs. This visibility turns phone calls into actionable business intelligence rather than just another line item in a phone bill. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..) 2. [G2 Market Presence Score Overview](https://www.g2.com/reports) **Researched By:** [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh?_gl=1*1ltwfku*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuMTYzNzM5MTY0OS4xNzY2MTcwMjM2LjE3NjYxNzAyMzY.*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3Njc3Mjg3MTAkbzc4JGcxJHQxNzY3NzI5MTQ3JGo1OSRsMCRoMA..) **Last updated on:** December 18, 2025