February 24, 2023
I am still glad we selected the Intellect software, and the support team responds promptly to my requests. Rose Mary primarily works on my tickets and is always happy and willing to help me! I have learned nore about the software since I have worked with her. Hamza also helps me and gives me tips to avoid future issues.
You don't have to be a developer to customize the software. Three sites (design, test, live) are included, and each site has an administrative site to control the administrative activities without technical assistance. The training for the out-of-the-box apps and to design apps was excellent. The trainers knew the software, and they were very patient with us. The implementation process was the best I have experienced. The first app we configured was Document Control. Melissa Hatinger was our analyst, and she knows the software and the best approach to customize the software to match our process. Melissa was very patient with us, and she held our hands until our live site was ready to use. Melissa is an excellent trainer, and she was available to us when we needed assistance. Last but not least, we can design additional apps our company needs. Review collected by and hosted on G2.com.
I don't have any dislikes. The software meets are needs and gives us room to grow. Rose Mary is the support team member who set up our system. Rose Mary is very patient, and she knows how the system works and consistently resolves issues quickly!!! Review collected by and hosted on G2.com.
Hi Beverly,
We are so glad that our product is helping you reduce time spent and reduce mistakes on your day to day. Customer success is our number one priority. Thank you for being an Intellect Customer.