BE
Beverly E.
Quality Systems Manager
Mid-Market (51-1000 emp.)
"Great Software and Excellent support team!!"
5/5
What do you like best about Intellect QMS?

February 24, 2023

I am still glad we selected the Intellect software, and the support team responds promptly to my requests. Rose Mary primarily works on my tickets and is always happy and willing to help me! I have learned nore about the software since I have worked with her. Hamza also helps me and gives me tips to avoid future issues.

You don't have to be a developer to customize the software. Three sites (design, test, live) are included, and each site has an administrative site to control the administrative activities without technical assistance. The training for the out-of-the-box apps and to design apps was excellent. The trainers knew the software, and they were very patient with us. The implementation process was the best I have experienced. The first app we configured was Document Control. Melissa Hatinger was our analyst, and she knows the software and the best approach to customize the software to match our process. Melissa was very patient with us, and she held our hands until our live site was ready to use. Melissa is an excellent trainer, and she was available to us when we needed assistance. Last but not least, we can design additional apps our company needs. Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

I don't have any dislikes. The software meets are needs and gives us room to grow. Rose Mary is the support team member who set up our system. Rose Mary is very patient, and she knows how the system works and consistently resolves issues quickly!!! Review collected by and hosted on G2.com.

Response from Lucy Tekneyan of Intellect QMS

Hi Beverly,

We are so glad that our product is helping you reduce time spent and reduce mistakes on your day to day. Customer success is our number one priority. Thank you for being an Intellect Customer.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"Great experience using Intellect"
5/5
What do you like best about Intellect QMS?

The ability to approve document through the system and not have to chase team members for paper signatures. Email noficaions when one of your documents is on a different step. Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

System reports can not be changed or filtered on the live site and must be created from the designer site. Review collected by and hosted on G2.com.

Response from Danielle Stapler of Intellect QMS

Thank you for sharing your experience with Intellect! We're thrilled to hear that you've had a great experience with our platform.

Your appreciation for the ability to approve documents digitally and receive email notifications for document progress is wonderful to hear. We understand how this feature can streamline your processes and improve efficiency.

We appreciate your feedback regarding system reports and understand the need for more flexibility. We're continually working to enhance our platform, and your input is invaluable in driving improvements.

It's fantastic to know that Intellect is assisting your company in transitioning from a paper-based approach to a more efficient QMS process. We're committed to supporting your journey and helping you achieve your goals.

If you ever have more feedback or questions, please don't hesitate to reach out. Your insights are essential in helping us continually improve our platform to better serve you.

TL
Trevor L.
Enterprise (> 1000 emp.)
"Intellect"
4.5/5
What do you like best about Intellect QMS?

Good customer service in support of a good product. Easy to talk to and quick to respond and very helpful Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

Not much I have not comment in this as there is noting I dislike Review collected by and hosted on G2.com.

Response from Danielle Stapler of Intellect QMS

Thank you for your feedback and kind words about Intellect! We greatly appreciate your positive review.

It's wonderful to hear that you appreciate our good customer service and find our product helpful. We're committed to providing excellent support, and it's rewarding to know that our team has been quick to respond and helpful to you.

Your satisfaction is important to us, and we'll continue to work hard to maintain your positive experience.

Your recommendation to others considering Intellect is greatly appreciated. We are indeed committed to working closely with our customers to address their needs and fix any issues they may encounter.

It's great to know that Intellect is assisting you in managing global quality systems, including customer complaints, non-conformances, and document management. We're dedicated to helping you achieve your goals and improve efficiency.

If you ever have more feedback or questions in the future, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you.

Verified User in Wholesale
UW
Verified User in Wholesale
Mid-Market (51-1000 emp.)
"Intellect is a great organizational tool and is user friendly."
5/5
What do you like best about Intellect QMS?

I like that it is easy to navigate as a basic user and that it sends email reminders for trainings, etc. Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

I am inexperienced as an admin. Building an app did not come easy. Review collected by and hosted on G2.com.

Response from Danielle Stapler of Intellect QMS

Thank you for your feedback! We're thrilled to hear that you find Intellect to be a great organizational tool and user-friendly. It's fantastic that you appreciate its ease of navigation and the convenience of email reminders for trainings and other activities.

We understand that building an app can be a bit challenging for those new to administration. We offer support and resources to assist in this process, so please feel free to reach out if you need assistance or guidance.

It's wonderful to know that Intellect is serving as a valuable organization and storage tool for your SOPs and forms. If you ever have more questions or feedback, please don't hesitate to let us know. Your insights help us continually improve our platform to better meet your needs.

Verified User in Medical Devices
AM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Flexible software that requires a fair amount of knowledge to design"
4/5
What do you like best about Intellect QMS?

The best part about Intellect eQMS is the flexibility that it allows. We are able to mimic all of our paper processes through Intellect through drag-and-drop design. Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

The hardest part about Intellect eQMS is the amount of knowledge required to build the apps and customize the apps to meet the requirements of our company. It is fairly time-consuming to design and develop an app and depending on the use case, could be considered a full-time position. Review collected by and hosted on G2.com.

Response from Danielle Stapler of Intellect QMS

Thank you for sharing your thoughts on Intellect eQMS! We greatly appreciate your feedback.

It's fantastic to hear that you've found our software to be flexible and that it allows you to replicate your paper processes seamlessly through drag-and-drop design. Flexibility is one of our core principles, and we're thrilled it's making a positive impact on your operations.

We understand that designing and customizing apps within Intellect eQMS can be complex and require a significant amount of knowledge and time. At Intellect, we do offer Professional Services and additional support to assist our customers with design and configurations. Our goal is to empower our customers to learn how to build and configure the software so that it becomes uniquely theirs.

It's great to know that Intellect eQMS is assisting you in converting your QMS processes from paper to electronic, encompassing Document Control, Training Management, CAPA, Complaint Handling, and Supplier Management. We're committed to supporting your transition and helping you achieve greater efficiency and compliance.

If you ever have more feedback or questions, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you.

Verified User in Biotechnology
AB
Verified User in Biotechnology
Mid-Market (51-1000 emp.)
"Intellect is the best eQMS on the market"
5/5
What do you like best about Intellect QMS?

Customizable. Customer service. User friendly. Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

So far there is nothing that I do not like about this system. Review collected by and hosted on G2.com.

Response from Danielle Stapler of Intellect QMS

Thank you for your glowing review of Intellect! We're thrilled to hear that you consider us the best eQMS on the market.

Your appreciation for Intellect's customizability, customer service, and user-friendliness is wonderful to hear. We strive to provide a platform that meets your needs and offers excellent support.

Your satisfaction is our ultimate goal, and we're committed to maintaining your positive experience.

We're excited to hear that Intellect is helping you automate manual processes, simplify document control, training, and change control, and that you have plans to implement Deviation and Supplier Management. These improvements will undoubtedly contribute to increased efficiency and organization within your team.

If you ever have more feedback or questions in the future, please don't hesitate to reach out. Your insights are crucial in helping us continually enhance our platform to better serve you.

AL
Ashley L.
Small-Business (50 or fewer emp.)
"Intellect Live Implementation"
4.5/5
What do you like best about Intellect QMS?

3 Sites to make sure that any changes are fully vetted before moving through to Live. Implementation person Alice Choi was great.

Love that we are given full access to not only maintain and customize but also design out apps that we may want in the future. Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

There were some server and site issues during Implementation that did impact the timeline of roll out. Review collected by and hosted on G2.com.

Response from Lucy Tekneyan of Intellect QMS

Hi Ashley,

Thank you for your review. We are so glad you are happy with our product. We will most definetly take your feedback and try to better our product. Thank you for being an Intellect customer!

NS
Nikolai S.
Enterprise (> 1000 emp.)
"Great and easy to use LIMS system!"
4.5/5
What do you like best about Intellect QMS?

Intellect offers a great way to manage documents and records. I appreciate the customizability and the workflow functions. Its approach to streamlining training also comes in handy. Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

The only thing I would want to see in the future from Intellect is a way to adjust the layout of the personal navigation menu. Other than that, the application is great! Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Mid-Market (51-1000 emp.)
"Exceptional System and Configuration Management Team"
4/5
What do you like best about Intellect QMS?

The assigned team member supporting our configuration and use of the applications Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

Nothing with current applications launched Review collected by and hosted on G2.com.

Response from Peter Hargittay of Intellect QMS

Thank you for your review! We're happy to hear you enjoy working with our team and the configurability that Intellect software offers. It's great to hear you have modernized your quality management program and reporting with Intellect.

- The Intellect Team

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Great user interface, with lots of behind the scenes functionality."
5/5
What do you like best about Intellect QMS?

The out-of-the-box workflows are great, but the ability to create your own apps and workflows is fantastic! Review collected by and hosted on G2.com.

What do you dislike about Intellect QMS?

Nothing yet, but I plan to learn how to write macros to increase my ability to create even more functionality. Review collected by and hosted on G2.com.

Response from Danielle Stapler of Intellect QMS

Thank you for sharing your feedback about Intellect! We're delighted to hear that you've had a positive experience with our platform.

Your appreciation for our user-friendly interface and the flexibility to create your own apps and workflows is wonderful to hear. We understand the importance of offering customizable solutions to meet your unique needs.

Your plan to learn how to write macros to increase functionality is commendable. Our platform is designed to support users like you in achieving greater efficiency.

We're pleased to hear that Intellect has solved your company's need for a document control system and that it outperformed the competitors you researched. We're committed to helping you and your company succeed in your quality and document management needs.

If you ever have more feedback or questions in the future, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you.