# Intellect Reviews **Vendor:** Intellect **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.6/5.0 **Total Reviews:** 94 ## About Intellect Intellect is a leading provider of AI-powered Quality Management System (QMS) software, available in both cloud-based and on-premises deployments. Designed for manufacturers and life sciences organizations, Intellect’s platform helps businesses improve operational efficiency, accelerate compliance, and reduce the Cost of Quality (CoQ). Trusted by companies in regulated industries—including biotechnology, automotive, aerospace, plastics and rubber manufacturing, and medical devices—Intellect automates and streamlines quality processes. The platform supports compliance with global standards and regulations such as ISO, FDA, GxP, OSHA, and EPA. By combining advanced artificial intelligence with a flexible, no-code interface, Intellect empowers quality and compliance teams to modernize operations, ensure product integrity, and maintain audit readiness across the supply chain. Intellect is purpose-built for manufacturers and life science organizations that need a powerful, flexible Quality Management System (QMS) to navigate complex regulatory environments. These industries often grapple with challenges like maintaining regulatory compliance, ensuring product quality, and improving operational efficiency—especially under the scrutiny of agencies such as the FDA, ISO, and other global standards. Intellect addresses these needs with a comprehensive, AI-powered QMS platform that integrates core quality processes—from document control and CAPA to audits, risk management, and training—into a unified system. One of Intellect’s standout benefits is its proven ability to reduce Cost of Quality (CoQ) by over 40%. Through automated workflows, real-time data insights, and digitized documentation, the platform helps organizations proactively detect and correct quality issues before they escalate into costly problems. Whether hosted in a secure public or private cloud, Intellect offers flexible deployment options that meet diverse IT and security requirements, including HIPAA compliance for organizations handling sensitive health data. This adaptability makes Intellect a trusted partner for businesses seeking to improve quality outcomes, accelerate compliance, and support long-term growth. Intellect also distinguishes itself through its industry-leading customer support and professional services, specifically designed to assist IT departments and quality teams throughout implementation and beyond. With dedicated onboarding, personalized training, and expert guidance, Intellect ensures that users can fully leverage the platform and its suite of QMS applications to drive measurable results. This level of support is especially valuable for organizations with limited in-house expertise in quality or regulatory compliance. By delivering ongoing assistance and strategic consulting, Intellect enables companies to maximize their return on investment, accelerate user adoption, and meet evolving compliance requirements. For manufacturers and life sciences organizations aiming to modernize quality processes, reduce the Cost of Quality (CoQ), and foster a culture of continuous improvement, Intellect is a powerful partner in achieving operational excellence ## Intellect Pros & Cons **What users like:** - Users value the **excellent customer support** from Intellect, highlighted by timely issue resolution and helpful configuration calls. (2 reviews) - Users value the **customizability** of Intellect, enabling tailored templates, workflows, and extensive app creation. (2 reviews) - Users value the **complete customization** of Intellect, allowing tailored templates, workflows, and apps for their needs. (2 reviews) - Users find the **helpful support** from Intellect crucial for staying on track and managing timelines effectively. (2 reviews) - Users value the **complete customization** of Intellect, enabling tailored templates, workflows, and app creation for optimal functionality. (2 reviews) - Auditing Ease (1 reviews) - Audit Management (1 reviews) - Users value the **flexibility and configurability** of Intellect, allowing them to tailor the software to their needs. (1 reviews) - Data Management (1 reviews) - Data Tracking (1 reviews) **What users dislike:** - Users often find the **complexity** of Intellect challenging, with inadequate training and configuration issues complicating their experience. (2 reviews) - Users find the **difficult configuration** process of Intellect frustrating due to inadequate training and unexpected system behavior. (2 reviews) - Users find the **learning curve steep** , requiring extensive knowledge and making configuration changes challenging and confusing. (2 reviews) - Users find the **limited customization** options frustrating, often needing more adjustments than initially anticipated for their needs. (2 reviews) - Users report **poor documentation** making it difficult to navigate and configure the Intellect software effectively. (2 reviews) - Software Bugs (2 reviews) - Complex Setup (1 reviews) - Complex Workflow (1 reviews) - Customization Difficulty (1 reviews) - Difficulty in Modification (1 reviews) ## Intellect Reviews ### 1. Flexible Platform and Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany V. | Quality Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Intellect?** The software is very flexible and can be configured to meet your needs. With some basic training you can make some edits yourself and eventually create new apps. The customer service is also very friendly and quick to respond. I love that Intellect is continuously optimizing their product and adding new features and apps. **What do you dislike about Intellect?** For my specific situation, the software is designed for a company much larger than we are. This caused us to have to make changes to some of the workflows to suit our needs. **What problems is Intellect solving and how is that benefiting you?** Intellect gives us a way to store many documents including test procedures, internal and external communications, customer feedback, etc. It also gives us an organized and methodical way to record risk assessments and nonconformances. ### 2. Best choice for a startup implementing QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Intellect?** All of the applications work together to streamline our QMS activities **What do you dislike about Intellect?** The no-code platform has a learning curve to make configuration changes **What problems is Intellect solving and how is that benefiting you?** Our brand new QMS was already getting bogged down with disconnected processes scattered on Sharepoint. With Intellect, all of the core QMS functions are now connected in one platform, so users have a "one stop" source for all QMS activity. The robust workflows ensure efficient execution with high visibility. ### 3. Intellect is a great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Intellect?** The team at Intellect always go above and beyond for their clients. The custom tools they created for us have changed the way our team does business. Intellect has taught our team members how to customize these tools ourselves and take ownership. **What do you dislike about Intellect?** There are some features that are unable to be customized to our unique situations, but they are very few and do not affect our day-to-day work. **What problems is Intellect solving and how is that benefiting you?** Went from 100% paper to 100% online management. ### 4. Easily the most customizable EQMS on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Intellect?** After implementing and using six different EQMS systems, I have enjoyed use of Intellect the most. It is incredibly customizable, reasonable for any size company, scaleable, and very user friendly. **What do you dislike about Intellect?** I haven't found anything that I havent liked about Intellect. They have a great training program, so I feel as though they lead all customers to success easily. **What problems is Intellect solving and how is that benefiting you?** Electronic batch records is the primary issue that Intellect is resolving, but we are able to add everything we do into one EQMS system. This actually turns into a cost savings to use one system as opposed to several smaller systems. This also helps with training. **Official Response from Danielle Stapler:** > Thank you for taking the time to share your feedback! We're delighted to hear that you've found Intellect to be the most customizable EQMS on the market and that it has become your preferred choice after trying multiple systems. Your appreciation of Intellect's customizability, affordability, scalability, and user-friendliness is gratifying for us to hear. We're committed to providing a platform that caters to the diverse needs of our users. We're also pleased to know that you've had a positive experience with our training program, which is designed to ensure our customers' success. It's fantastic that Intellect is helping you resolve the issue of electronic batch records and consolidating various processes into one EQMS system. We understand the value of centralization and cost savings, and we're here to support your organization's needs. If you ever have more feedback or questions, please feel free to reach out. We're dedicated to continuously improving our platform to meet your requirements and contribute to your success. ### 5. Review based on banking product - Intellect CBS **Rating:** 5.0/5.0 stars **Reviewed by:** Er. Manuvjeet Singh K. | Senior Executive, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Intellect?** I personally use this product at my work been quite useful,easg to use in many operational tasks like financial activities and MIS integrated with in house tools for reports generation. And many more things which makes it a very useful tool and a software. **What do you dislike about Intellect?** Should make it more user friendly and a little bit responsive because of so much encryption it is slightly slow. Customer support may be improved more as it is a complex tool for backend operations. **What problems is Intellect solving and how is that benefiting you?** It is allowing me and other backend teams help make things go smoothly and faster for front end users and clientel operations. ### 6. Fully customizable experience for users if one has the time to dedicate it. **Rating:** 4.0/5.0 stars **Reviewed by:** Misael A. | Document Control Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Intellect?** Platform can be completely customized as a user needs. Can build tempaltes, workflows, tables, apps, etc. Work well as a cloud app as to not be affected by company firewalls/servers. Most of the design practices make sense across the apps. Ability to add mass amounts of data works well. Admin panel & audit features are a great plus. Great error/troubleshooting logs. **What do you dislike about Intellect?** Depending on your company needs, some apps require much more customization than others. Design speeds depend drastically on which version a user is on. Some on screen errors don't allow for much interpretation or troubleshooting. Site can sporatically log users out. **What problems is Intellect solving and how is that benefiting you?** Increasing speeds for designs. Implementing new app features that will save us time. Improving upon a good amount of user experience issues that we've seen. **Official Response from Danielle Stapler:** > Hi Misael! Thank you for taking the time to share your detailed feedback on Intellect. We greatly appreciate your insights, and we're thrilled to hear about the positive aspects of your experience. Your honest feedback about the varying levels of customization required for different apps is valuable, and we are continuously working on enhancing the user experience across all aspects of our platform. We take note of your input regarding design speeds, error interpretation, and sporadic logouts. These insights contribute significantly to our ongoing efforts to refine and optimize the Intellect experience. We take all feedback seriously, and your review will certainly guide us in further enhancing Intellect. If you ever have additional insights or if there's anything specific you'd like us to address, please feel free to reach out. We value your partnership and are dedicated to ensuring your continued success with Intellect. Thank you again for being an integral part of the Intellect community. ### 7. Review from an Intellect User **Rating:** 4.5/5.0 stars **Reviewed by:** Alexa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Intellect?** It has helped us remain organized and able to access files easier with the document control tabs. I love that it shows the metrics and that we don't necessarily have to export the information to excel to create pie and bar graphs. For example, we have a Released Documents per Department, Released Document by Year and Location. Its also very user friendly. **What do you dislike about Intellect?** There are occasions were the site would boot me off and I'd have to log back in. However since the updates I have not had it boot me off once. Also, when you hit the back button on the Intellect site it will get rid of the way i have it sorted. Example, I might have the location column show one location first and then another. **What problems is Intellect solving and how is that benefiting you?** We have some difficulty with being able to quickly access files. While using intellect, we are able to help store files and access them quicker. Also, if we need to provide the metrics they are there and easily accessible. **Official Response from Danielle Stapler:** > Hi Alexa, Thank you for sharing your thoughts on Intellect! We're delighted to hear that our platform has been instrumental in helping you stay organized and improve access to files through the document control tabs. It's fantastic that you find the built-in metrics feature so valuable, eliminating the need to export data for creating graphs. We appreciate your feedback regarding occasional log-out issues, and we're pleased to know that our recent updates have addressed this concern. We'll continue working to enhance your experience. Regarding the sorting issue when using the back button, we'll take note of this and look into ways to improve the functionality to better suit your needs. It's great to hear that Intellect has helped you quickly access files and provide accessible metrics, ultimately benefiting your organization. If you have any more feedback or suggestions, please don't hesitate to share. Your insights are essential as we continue to improve our platform to serve you better. ### 8. Robust and highly customizable, but it may require more investment **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Intellect?** The site is robust and highly customizable. A well-structured work team. Good customer service from instructors and programmers An training material is included with our site, and also they have a support platform. **What do you dislike about Intellect?** A single customization could require multiple alterations across various tables and processes, which increases the the possibility of errors. The OOTB package is not clear. It is important to define if Intellect will help us to configure and see if it is possible the configurations that we request, since at the moment of the sale everything is "YES", however, it is important to define it beforehand to avoid surprises. **What problems is Intellect solving and how is that benefiting you?** There was no established QMS or process repository. Documents were not standardized. If a user left, the documents were lost. There was no process for approving and reviewing documents. Each department had its own document management. Complaint management, CAPA management had no follow up. There were no well documented audit plans with good follow up. **Official Response from Danielle Stapler:** > Thank you for taking the time to share your valuable insights and experiences with Intellect. Your feedback is incredibly important to us, and we genuinely appreciate your input. We're delighted to hear that you've found several aspects of Intellect to be commendable, including the robust and highly customizable nature of our platform. It's our commitment to providing a solution that can be tailored to your specific needs. Additionally, we are thrilled to hear that you have had a positive experience with our well-structured team, as well as the support and guidance provided by our instructors and programmers. Your recognition of our training materials and support platform is also greatly appreciated, as we strive to offer comprehensive resources to make your Intellect experience as smooth as possible. We value your feedback on areas that need improvement. Your comments about the customization process and the clarity of our out-of-the-box package are duly noted. We take your concerns seriously, and this will help us in our ongoing efforts to enhance our services and communication. It's fantastic to hear that Intellect has made such a positive impact on your organization by addressing critical issues related to quality management, document standardization, and process improvement. We're dedicated to helping organizations like yours achieve their objectives efficiently and effectively. Your review is instrumental in our commitment to continuous improvement, and we look forward to further assisting you with any challenges or questions you may have in the future. If there's anything more you'd like to share or discuss, please don't hesitate to reach out to us. ### 9. Intellect Software for manufacturing QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Trudy D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Intellect?** The best feature that Intellect offers is the ability to configure its software to your process. Most other software offerings force the business to conform to their software. We were looking for something that was easy to configure and did not need us to change our system that was in place and working well, although paper-driven. **What do you dislike about Intellect?** The biggest obstacle we have encountered is trying to "dumb down" the software to not complete certain aspects that are not currently necessary for our process. Email notifications are extremely helpful; however, we are a fairly small quality group that did not need to send out mass emails for each nonconformance or CAPA. **What problems is Intellect solving and how is that benefiting you?** Our business was paper-driven and in need of electronic document control, especially with mergers and acquisitions. Intellect has allowed us to easily seamlessly incorporate new acquisitions into our process. **Official Response from Peter Hargittay:** > Hi Trudy, Thank you for your review! We are very happy to hear that Intellect was easy to configure to your business needs, and that you were able to modernize your document control needs, including for M&A. - The Intellect Team ### 10. Perfect for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Holly M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Intellect?** I like that we are able to create apps based on our own needs. It is perfect for smaller businesses that are not necessarliy able to purchase bigger systems. Intellect also is extremely user friendly. **What do you dislike about Intellect?** There is nothing that I actually dislike abut intellect. The only thing that I can come up with is that some days it freezes up and kicks me out of the system or it takes a while to load. **What problems is Intellect solving and how is that benefiting you?** I am able to store all our procedures (SOP's), environmental controls reporting, as well as licensing that we are required to store and maintain. The only thing that I am trying to figure out now is how to set it so that i can receive some sort of a reminder that a license will expire soon. **Official Response from Danielle Stapler:** > Hi Holly! Thank you for your feedback! We're thrilled to hear that you find Intellect perfect for small businesses and appreciate the flexibility it offers in creating apps tailored to your specific needs. User-friendliness is a key focus for us, and we're delighted that it has made your experience enjoyable. We apologize for any inconvenience caused by occasional freezing or slow loading times. We're constantly working to improve system performance, and your feedback helps us identify areas for enhancement. It's wonderful to hear that Intellect is helping you efficiently store procedures, environmental controls reporting, and licensing requirements. For setting up license expiration reminders, our support team can assist you with configuring notifications to ensure timely renewals. Your input is invaluable in our mission to provide the best possible experience for our users. If you have any more feedback or questions, please don't hesitate to reach out. We're here to support your business needs. ### 11. The software that can fit your system not the other way around **Rating:** 5.0/5.0 stars **Reviewed by:** Peter B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Intellect?** I like the no code modification we can use to change application to fit our exsisting processes instead of fitting the processes to fit the software. **What do you dislike about Intellect?** Not all the application have structured training class you can take. **What problems is Intellect solving and how is that benefiting you?** It reduces our paper use and speeds up approvals by allowing for everyone to sign at once instead of going person to person for signed approvals. ### 12. An adaptable platform for many solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Intellect?** Intellect has helped our quality department (and those interacting with them) to be more organized. The platform is incredibly customizeable and allows us to make modifications catered to our specific business needs without needing long development cycles. **What do you dislike about Intellect?** The customizability is a strength and weakness at times. There are several out-of-the-box apps Intellect provides, but often we run into problems when major customizations need to be made. Without a clear path on how this particular solution handles a specific problem, it can get confusing how to solve it. **What problems is Intellect solving and how is that benefiting you?** Most of our quality functions were completed using paper forms, emails, word of mouth, etc. It was difficult to track down a specific document and they were often lost. Intellect is a single source for all things quality including complaints, deviations, change requests, and more. It also allowed us to integrate them together (i.e. a nonconformance can initiate a chnage request and link the two together). **Official Response from Danielle Stapler:** > Thank you for sharing your experience with Intellect! We're delighted to hear that our platform has had a positive impact on your quality department and organizational processes. Your appreciation for Intellect's adaptability and customization capabilities is wonderful to hear. We understand the importance of tailoring solutions to specific business needs, and we're pleased that you've found our platform to be flexible and efficient in that regard. We appreciate your feedback regarding the customizability, and we understand that complex customizations can sometimes pose challenges. We're continually working to improve our platform and provide clearer guidance on solving specific problems. It's fantastic to know that Intellect has helped you transition from paper-based processes to a centralized digital solution for quality management. The ability to track and integrate various quality functions has undoubtedly improved efficiency and organization within your department. If you ever have more feedback or questions, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you. ### 13. Hands on training with great results **Rating:** 4.5/5.0 stars **Reviewed by:** Sara K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Intellect?** Intellect allows you to automate all of your quality systems. It is helpful for not only trending, but document control as well. The training associated with Intellect and the support you receive after is great. **What do you dislike about Intellect?** The design training would be very difficult if you have never used or designed a QMS system. It is advanced in a way that if you aren't great with technology, you may struggle picking it up. **What problems is Intellect solving and how is that benefiting you?** It is a huge time saver. All of our systems were kept in spreadsheets. Although this is effective, it is not nearly as automated and time efficient as using Intellect for QMS. **Official Response from Danielle Stapler:** > Thank you for sharing your feedback! We're thrilled to hear that Intellect has been instrumental in automating your quality systems and providing efficient solutions for both trending and document control. We understand the importance of robust training and support, and we're pleased that you've had a positive experience in this regard. We appreciate your honesty about the design training, and we acknowledge that it can be challenging for those less experienced with QMS systems. We continuously work to improve our training resources to ensure they are as user-friendly as possible. It's fantastic to know that Intellect has been a significant time-saver for your organization, moving from manual spreadsheet-based systems to a more automated and efficient QMS. If you have any more feedback or questions, please don't hesitate to reach out. We're here to support your needs and continually enhance our platform to better serve you. ### 14. Intellect is a great contender for your QMS, LMS, and EDMS needs **Rating:** 5.0/5.0 stars **Reviewed by:** Melody B. | Senior Manager Quality Assurance , Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Intellect?** Intellect is capable of offering all the functionalities of larger known names (i.e. Veeva, Trackwise, MasterControl) without the price tag. **What do you dislike about Intellect?** I have not figured out the capabilities of the reporting features, so not as intuitive out of the box as Veeva or Master Control. But capabilitites are still there with the leg work. **What problems is Intellect solving and how is that benefiting you?** Moving from a paper-based process into an electronic one always has major benefits, however, what I enjoy the most is the Intellect team configuring workflows to match my current processes, instead of us having to adjust our process to an OOTB configuration. **Official Response from Peter Hargittay:** > Hi Melody, Thank you for your review! We're happy to hear that you enjoy working with Intellect and configuring workflows to match your current processes. We love hearing this feedback since our focus is to offer the most configurable QMS solution in the market. We'd be happy to schedule time with you to review our reporting features so that you can get the reports and analysis of data you need. - The Intellect Team ### 15. Intellect gave us what we needed to build a QMS **Rating:** 4.5/5.0 stars **Reviewed by:** David F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Intellect?** The ability to modify existing Apps and create new Apps. I have created 20 apps for a "one stop shopping" experience for the users. **What do you dislike about Intellect?** Probably more changes to the Out of the box solutions than I thought I would have to make **What problems is Intellect solving and how is that benefiting you?** It is a single place for all QMS. We can integrate the different Apps so that the data is easily retrievable. Improved Communication witthin the multi-site company and alos with our third party partners. Documented completion of activities is valuable with the time stamps. **Official Response from Danielle Stapler:** > Thank you for sharing your thoughts! We're delighted to hear that Intellect has provided you with the tools needed to build an effective Quality Management System (QMS). Your appreciation for the ability to modify existing apps and create new ones to create a streamlined experience for users is wonderful to hear. It's clear that you've leveraged the flexibility of Intellect to its fullest potential. We understand your concern about making more changes to the out-of-the-box solutions than expected, and we appreciate your feedback in this regard. We're continuously working to improve and streamline our solutions to make them even more user-friendly. It's fantastic to know that Intellect has become the central hub for your QMS, promoting improved communication within your organization and with third-party partners. The ability to retrieve data easily and document activities with timestamps is undoubtedly valuable for your operations. If you have any more feedback or questions, please don't hesitate to reach out. Your insights help us enhance our platform to better serve you. ### 16. Best scalable eQMS system on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Intellect?** Intellect is a fully customizable, no-code eQMS system with all the applications you would expect, including Document Control, Employee Training, CAPA, Audits, Risk Management, Vendor Management, etc. The introductory package comes with multiple applications; the client can choose which ones to start with. After implementation, the client can create applications or purchase additional ones configured by Intellect's first-class team. Best of all, the system can be managed internally by a designated Administrator with or without IT involvement. It is highly scalable, and the options for using and expanding the system (even outside of QA) are endless. The start-up and implementation pricing is highly competitive, and training is included for the applications chosen and the design functions. **What do you dislike about Intellect?** Although the system's initial cost is much lower than most, the user licensing and support fees can quickly increase, especially for smaller organizations and if you need to open the system to all employees (for training and access to SOPs, etc). I would have liked to have had in-depth System Administrator training. If you have only one or two people configuring and managing the system, you will likely need professional support services at an additional cost, as we did. The Intellect team is very flexible and accommodating to our unique needs and was able to scale the pricing and licensing options to meet our budget. The out-of-the-box QMS applications are geared toward manufacturing, but they are customizable. **What problems is Intellect solving and how is that benefiting you?** They are continuously reviewing and improving the product and platform. I feel like they actually listen to customer feedback and implement improvements based on suggestions and complaints. **Official Response from Danielle Stapler:** > Thank you for your detailed and positive feedback about Intellect! We appreciate your thorough review and are delighted to hear about your experience. We aim to provide a flexible platform that meets the unique needs of each organization, and it's great to know that you find it scalable and adaptable. We appreciate your honest feedback about the user licensing and support fees. Cost considerations are important, especially for smaller organizations, and your insight will help us continue to improve our pricing and licensing options. We also understand the importance of System Administrator training and will take that into account for future enhancements. It's wonderful to know that Intellect has been able to accommodate your unique needs and budget while providing top-notch support services. We're dedicated to working closely with our customers to address their needs effectively. Your feedback about our continuous improvement efforts is valuable. We do indeed value customer feedback and use it to make enhancements to our platform, ensuring it meets evolving needs and expectations. If you ever have more feedback or questions in the future, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you. ### 17. eQMS Your Way **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Intellect?** The two best things about Intellect. 1. The Intellect Team 2. The extreme customizability from a configuration standpoint. You truly can make it how you want, without being a coder or IT expert. **What do you dislike about Intellect?** The graphical interface could be improved upon, although there have been dramtic improvements in the past year or so. Also would be nice to be able to open more than 1 tab. **What problems is Intellect solving and how is that benefiting you?** Intellect solves the main issue of centralizing many different systems all in one place. **Official Response from Danielle Stapler:** > Thank you Marcus! We're thrilled to hear that you appreciate the Intellect team and the extreme customizability of our platform. Making it user-friendly and accessible for non-coders and non-IT experts is a top priority for us. We've taken note of your suggestions regarding the graphical interface and the ability to open multiple tabs, and we're committed to ongoing improvements based on user input. It's fantastic to know that Intellect is helping you centralize various systems in one place, streamlining your operations and benefiting your organization. If you ever have more feedback or questions, please feel free to reach out. We're here to support your needs and continually enhance our platform to better serve you. ### 18. Impressed by Intellect's QMS Software Suite **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Intellect?** What impresses me the most about Intellect's QMS software is: 1) Its configurability. As a customer that has been provided training by Intellect I can fully configure the software to meet my needs; there is no customization required. 2) The technical support I receive from Intellect. Two things stand out in my mind as big wins for Intellect: a) technical issue ticket support and 2) the weekly configuration support calls that Intellect hosts. **What do you dislike about Intellect?** Although I have received configuration training from Intellect I find it is somewhat inadequate. The software is complicated and unfortunately there isn't a training guide that explains every single field and how those fields are used. Additionally, the way some components of the out of the box software have been configured are cumbersome or don't make a lot of sense (even some of the Intellect configuration experts have admitted to it). Finally, configuration can be frustrating. Just when I think I have successfully made a configuration change (as per my training and the Intellect supplied user guides) the system does something completely unexpected. It requires detailed knowledge of the software and significant digging around to discover the root cause. **What problems is Intellect solving and how is that benefiting you?** The intellect software has allowed us to automate our QMS. This has resulted in significant time savings and efficiencies. Once fully configured the software will also allow us to create real time metrics. **Official Response from Danielle Stapler:** > Thank you for your feedback! We're pleased to hear that you are impressed with Intellect's QMS software suite and that it has made a positive impact on your operations. Your appreciation for the configurability of our software and the technical support you receive is fantastic to hear. We're committed to providing tools that empower users to tailor the software to their needs, and we're glad you've had a good experience with our support services, including technical issue ticket support and weekly configuration support calls. We appreciate your honest feedback regarding the configuration training and the complexity of the software. We understand that the software can be intricate, and we're continually working to improve our training materials and guides to make the configuration process smoother. It's great to know that Intellect's software has allowed you to automate your QMS, resulting in significant time savings and efficiencies. The potential for real-time metrics is a valuable aspect of our software, and we're excited to see how it continues to benefit your organization. If you have any more feedback or questions, please don't hesitate to reach out. Your insights help us enhance our platform to better serve you. ### 19. They ability to customize the applications are amazing. **Rating:** 3.0/5.0 stars **Reviewed by:** Tammie J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Intellect?** I like the fact that apllications could be customized, and the assigned project manager. They have a helpdesk. **What do you dislike about Intellect?** The fact that the customer is resposible for the customization of the applications through a design site. Design Training was provided, however if you are not computer savvy you will find yourself very frustrated. **What problems is Intellect solving and how is that benefiting you?** They are fulfilling our need for a QMS. **Official Response from Danielle Stapler:** > Hi Tammie, We appreciate your feedback, and it's wonderful to hear that you're impressed with Intellect's capacity to tailor applications to your requirements. We understand the significance of providing customized solutions that cater to your specific needs. Your recognition of the value of having an assigned project manager and the assistance provided by our helpdesk is important to us. We also acknowledge your concerns about customers being responsible for customizing applications through the design site. Your feedback is highly valuable, and we are continuously working to enhance the user experience. It's worth noting that at Intellect, we offer Professional Services and additional support to assist our customers with design and configurations. Our goal is to empower our customers to learn how to build and configure the software so that it becomes uniquely theirs. We are delighted to be meeting your requirements for a Quality Management System (QMS), and our commitment is to continue delivering top-notch support and solutions. If you have any more feedback or suggestions, please feel free to share them with us. Your insights are invaluable as we strive to enhance our services for your benefit. Looking forward to meeting with you to discuss your experience further! ### 20. Quick, organized service **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Intellect?** It was very beneficial for us that Intellect was always in the driver's seat. They ensured we were on track as well as reminded us to maintain course with expected timelines and expectations. **What do you dislike about Intellect?** Nothing comes to mind! Great people and a great product **What problems is Intellect solving and how is that benefiting you?** Document Control Training IP Data **Official Response from Danielle Stapler:** > Thank you so much for taking the time to share your thoughts on Intellect. We truly appreciate your positive feedback! We're delighted to hear that our proactive approach in ensuring your project's success and our commitment to keeping everything on track have been beneficial for you. Your satisfaction is our top priority, and it's great to know that you've found value in our services. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. We're here to help and continuously improve our services to meet your needs. Thanks again for your kind words, and we look forward to continuing our successful partnership! ### 21. Great Software and Excellent support team!! **Rating:** 5.0/5.0 stars **Reviewed by:** Beverly E. | Quality Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Intellect?** February 24, 2023 I am still glad we selected the Intellect software, and the support team responds promptly to my requests. Rose Mary primarily works on my tickets and is always happy and willing to help me! I have learned nore about the software since I have worked with her. Hamza also helps me and gives me tips to avoid future issues. You don't have to be a developer to customize the software. Three sites (design, test, live) are included, and each site has an administrative site to control the administrative activities without technical assistance. The training for the out-of-the-box apps and to design apps was excellent. The trainers knew the software, and they were very patient with us. The implementation process was the best I have experienced. The first app we configured was Document Control. Melissa Hatinger was our analyst, and she knows the software and the best approach to customize the software to match our process. Melissa was very patient with us, and she held our hands until our live site was ready to use. Melissa is an excellent trainer, and she was available to us when we needed assistance. Last but not least, we can design additional apps our company needs. **What do you dislike about Intellect?** I don't have any dislikes. The software meets are needs and gives us room to grow. Rose Mary is the support team member who set up our system. Rose Mary is very patient, and she knows how the system works and consistently resolves issues quickly!!! **Recommendations to others considering Intellect:** I highly recommend purchasing the Intellect software. I have managed quality systems for 16 years and used two other QMS software. This one is the best! **What problems is Intellect solving and how is that benefiting you?** Quality System Process Improvement and Efficiency. We are transitioning from a manual system to an automated system. The automation reduces the time spent updating spreadsheets, saving files on a server, sending emails to complete the process, and creating charts/graphs for reporting. The automation also helps reduce the mistakes made by re-typing and copying/pasting information. We can easily see the status of each activity. **Official Response from Lucy Tekneyan:** > Hi Beverly, We are so glad that our product is helping you reduce time spent and reduce mistakes on your day to day. Customer success is our number one priority. Thank you for being an Intellect Customer. ### 22. Great experience using Intellect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Intellect?** The ability to approve document through the system and not have to chase team members for paper signatures. Email noficaions when one of your documents is on a different step. **What do you dislike about Intellect?** System reports can not be changed or filtered on the live site and must be created from the designer site. **What problems is Intellect solving and how is that benefiting you?** Intellect is helping us transition from a paper base company to a QMS process. **Official Response from Danielle Stapler:** > Thank you for sharing your experience with Intellect! We're thrilled to hear that you've had a great experience with our platform. Your appreciation for the ability to approve documents digitally and receive email notifications for document progress is wonderful to hear. We understand how this feature can streamline your processes and improve efficiency. We appreciate your feedback regarding system reports and understand the need for more flexibility. We're continually working to enhance our platform, and your input is invaluable in driving improvements. It's fantastic to know that Intellect is assisting your company in transitioning from a paper-based approach to a more efficient QMS process. We're committed to supporting your journey and helping you achieve your goals. If you ever have more feedback or questions, please don't hesitate to reach out. Your insights are essential in helping us continually improve our platform to better serve you. ### 23. Intellect **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor L. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2020 **What do you like best about Intellect?** Good customer service in support of a good product. Easy to talk to and quick to respond and very helpful **What do you dislike about Intellect?** Not much I have not comment in this as there is noting I dislike **Recommendations to others considering Intellect:** They are very supportive and understanding company willing to work with you to fix your issues **What problems is Intellect solving and how is that benefiting you?** Global systems for quality such as Customer complaints, non conformances and document management **Official Response from Danielle Stapler:** > Thank you for your feedback and kind words about Intellect! We greatly appreciate your positive review. It's wonderful to hear that you appreciate our good customer service and find our product helpful. We're committed to providing excellent support, and it's rewarding to know that our team has been quick to respond and helpful to you. Your satisfaction is important to us, and we'll continue to work hard to maintain your positive experience. Your recommendation to others considering Intellect is greatly appreciated. We are indeed committed to working closely with our customers to address their needs and fix any issues they may encounter. It's great to know that Intellect is assisting you in managing global quality systems, including customer complaints, non-conformances, and document management. We're dedicated to helping you achieve your goals and improve efficiency. If you ever have more feedback or questions in the future, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you. ### 24. Intellect is a great organizational tool and is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Intellect?** I like that it is easy to navigate as a basic user and that it sends email reminders for trainings, etc. **What do you dislike about Intellect?** I am inexperienced as an admin. Building an app did not come easy. **What problems is Intellect solving and how is that benefiting you?** It is a great organization and storage tool for SOP's. It is handy in filling out and storing our forms. **Official Response from Danielle Stapler:** > Thank you for your feedback! We're thrilled to hear that you find Intellect to be a great organizational tool and user-friendly. It's fantastic that you appreciate its ease of navigation and the convenience of email reminders for trainings and other activities. We understand that building an app can be a bit challenging for those new to administration. We offer support and resources to assist in this process, so please feel free to reach out if you need assistance or guidance. It's wonderful to know that Intellect is serving as a valuable organization and storage tool for your SOPs and forms. If you ever have more questions or feedback, please don't hesitate to let us know. Your insights help us continually improve our platform to better meet your needs. ### 25. Flexible software that requires a fair amount of knowledge to design **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Intellect?** The best part about Intellect eQMS is the flexibility that it allows. We are able to mimic all of our paper processes through Intellect through drag-and-drop design. **What do you dislike about Intellect?** The hardest part about Intellect eQMS is the amount of knowledge required to build the apps and customize the apps to meet the requirements of our company. It is fairly time-consuming to design and develop an app and depending on the use case, could be considered a full-time position. **What problems is Intellect solving and how is that benefiting you?** Converting our QMS processes from paper to electronic including Document Control, Training Management, CAPA, Complaint Handling, and Supplier Management. **Official Response from Danielle Stapler:** > Thank you for sharing your thoughts on Intellect eQMS! We greatly appreciate your feedback. It's fantastic to hear that you've found our software to be flexible and that it allows you to replicate your paper processes seamlessly through drag-and-drop design. Flexibility is one of our core principles, and we're thrilled it's making a positive impact on your operations. We understand that designing and customizing apps within Intellect eQMS can be complex and require a significant amount of knowledge and time. At Intellect, we do offer Professional Services and additional support to assist our customers with design and configurations. Our goal is to empower our customers to learn how to build and configure the software so that it becomes uniquely theirs. It's great to know that Intellect eQMS is assisting you in converting your QMS processes from paper to electronic, encompassing Document Control, Training Management, CAPA, Complaint Handling, and Supplier Management. We're committed to supporting your transition and helping you achieve greater efficiency and compliance. If you ever have more feedback or questions, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you. ### 26. Intellect is the best eQMS on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2022 **What do you like best about Intellect?** Customizable. Customer service. User friendly. **What do you dislike about Intellect?** So far there is nothing that I do not like about this system. **What problems is Intellect solving and how is that benefiting you?** We will now be able to automate a lot of manual processes. Document control will be easier. Training will be easier. Change control will be easy to keep organized. Our team will soon be implementing Deviation and Supplier Management. **Official Response from Danielle Stapler:** > Thank you for your glowing review of Intellect! We're thrilled to hear that you consider us the best eQMS on the market. Your appreciation for Intellect's customizability, customer service, and user-friendliness is wonderful to hear. We strive to provide a platform that meets your needs and offers excellent support. Your satisfaction is our ultimate goal, and we're committed to maintaining your positive experience. We're excited to hear that Intellect is helping you automate manual processes, simplify document control, training, and change control, and that you have plans to implement Deviation and Supplier Management. These improvements will undoubtedly contribute to increased efficiency and organization within your team. If you ever have more feedback or questions in the future, please don't hesitate to reach out. Your insights are crucial in helping us continually enhance our platform to better serve you. ### 27. Intellect Live Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Intellect?** 3 Sites to make sure that any changes are fully vetted before moving through to Live. Implementation person Alice Choi was great. Love that we are given full access to not only maintain and customize but also design out apps that we may want in the future. **What do you dislike about Intellect?** There were some server and site issues during Implementation that did impact the timeline of roll out. **What problems is Intellect solving and how is that benefiting you?** Making the manual document control process be automated to expand QMS program. **Official Response from Lucy Tekneyan:** > Hi Ashley, Thank you for your review. We are so glad you are happy with our product. We will most definetly take your feedback and try to better our product. Thank you for being an Intellect customer! ### 28. Great and easy to use LIMS system! **Rating:** 4.5/5.0 stars **Reviewed by:** Nikolai S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Intellect?** Intellect offers a great way to manage documents and records. I appreciate the customizability and the workflow functions. Its approach to streamlining training also comes in handy. **What do you dislike about Intellect?** The only thing I would want to see in the future from Intellect is a way to adjust the layout of the personal navigation menu. Other than that, the application is great! **What problems is Intellect solving and how is that benefiting you?** Intellect helps me keep track of documents and allows me to assign and look back on training records. ### 29. Exceptional System and Configuration Management Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Intellect?** The assigned team member supporting our configuration and use of the applications **What do you dislike about Intellect?** Nothing with current applications launched **What problems is Intellect solving and how is that benefiting you?** Intellect has now provided QMS for Quality, CMC, CSV and will soon be configured for the remaining functional areas in our company. It is removing outdated manual tracking systems and allowing for more robust reporting of data and controls. **Official Response from Peter Hargittay:** > Thank you for your review! We're happy to hear you enjoy working with our team and the configurability that Intellect software offers. It's great to hear you have modernized your quality management program and reporting with Intellect. - The Intellect Team ### 30. Great user interface, with lots of behind the scenes functionality. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Intellect?** The out-of-the-box workflows are great, but the ability to create your own apps and workflows is fantastic! **What do you dislike about Intellect?** Nothing yet, but I plan to learn how to write macros to increase my ability to create even more functionality. **What problems is Intellect solving and how is that benefiting you?** Our company needed a document control system, and Intellect beat the competitors I researched. **Official Response from Danielle Stapler:** > Thank you for sharing your feedback about Intellect! We're delighted to hear that you've had a positive experience with our platform. Your appreciation for our user-friendly interface and the flexibility to create your own apps and workflows is wonderful to hear. We understand the importance of offering customizable solutions to meet your unique needs. Your plan to learn how to write macros to increase functionality is commendable. Our platform is designed to support users like you in achieving greater efficiency. We're pleased to hear that Intellect has solved your company's need for a document control system and that it outperformed the competitors you researched. We're committed to helping you and your company succeed in your quality and document management needs. If you ever have more feedback or questions in the future, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you. ### 31. It was a great experience learning and migrating documents into Intellect. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Intellect?** Easy to search documents. Very user friendly and great customer service. **What do you dislike about Intellect?** Nothing. I enjoyed all aspects of the system. It was very user friendly. **What problems is Intellect solving and how is that benefiting you?** Getting the entire company on one platform. **Official Response from Danielle Stapler:** > Thank you for sharing your positive experience with Intellect! We're thrilled to hear that it has been a great learning and document migration experience for you. Your appreciation for the ease of searching documents and the user-friendliness of our platform is fantastic to hear. We're committed to providing excellent customer service, and it's rewarding to know that you've had a great experience in that regard as well. We're delighted to hear that you didn't encounter any dislikes and that you enjoyed all aspects of the system. Your satisfaction is important to us, and we'll continue working to maintain and improve our user-friendly platform. It's wonderful to know that Intellect has helped your company consolidate onto one platform, providing benefits in terms of centralization and efficiency. We look forward to continuing to support your company's success. If you ever have more feedback or questions, please don't hesitate to reach out. Your insights are essential in helping us continually enhance our platform to better serve you. ### 32. Intellect eQMS is the perfect solution to manage your QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus W. | Sr. Manager, Quality, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Intellect?** Intellect's no-code platform provides flexibility unlike any other software solution available. The team is always helpful with configuration and help talking through your creative ideas. **What do you dislike about Intellect?** This is a hard one, as there is very little not to like. I would say there are two very small things. One being that since you are accessing the database, there's no way to hardcode a link to a specific page on your Intellect site from another application. Second, it could look a little more "modern", however I think they've addressed this in the newest version of Intellect coming out. **What problems is Intellect solving and how is that benefiting you?** Intellect is solving many business problems related to our QMS. It is greatly reducing the manual activities required for things like Document Control, CAPA, and Training. ### 33. Great quality eQMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Intellect?** Easy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you`re ready to go! System is affordable for small and medium companies. **What do you dislike about Intellect?** The mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn`t work properly on Android and IOS devices. Needs support here. **What problems is Intellect solving and how is that benefiting you?** We have solved our problem with a lot of paperwork and consolidating our quality system. We are a manufacturing company with implemented restrictive quality system. We needed support in improving our QMS and help for us to grow. **Official Response from Lucy Tekneyan:** > Thank you for your review. We love that Intellect continues to assist in helping you grow and solving issues that have been restricting your growth. Also, we would like to thank you for your feedback on our mobile app, we will work hard to improve your experience. ### 34. Easy Customization for our Businesses Current Processes and Needs. Top Notch Service. **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea R. | Quality Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Intellect?** Intellect outdoes the leading competitors because it allows the user to customize and configure the apps to meet their needs easily. They give you the tools and knowledge to design and create your own apps. The price is excellent, and the possibilities are endless. There are no hidden fees or extra costs. They are upfront about everything. The implementation specialist that worked with us is amazing and really understands the product inside and out. **What do you dislike about Intellect?** We had a bug before going live, but Intellect fixed it in good time. **What problems is Intellect solving and how is that benefiting you?** Our company went from a manual system to Intellect QMS software. We have increased efficiency across the board. We are implementing/creating more apps to automate processes and eliminating errors that come from so many manual updates. We have metrics/statistics already part of the system as well. ### 35. The versatility of the platform is amazing and the support in getting started is great **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky W. | Global Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Intellect?** The amount of support you get while setting up your first app! There's enough initial training that you can probably manage it, but they are there with you every step of the way **What do you dislike about Intellect?** I can't think of a dislike at this point. The level of support is amazing. **What problems is Intellect solving and how is that benefiting you?** For us, it started with Quality management, but we are finding new applications to utilize intellect every day. ### 36. Configurable QMS with Intellect **Rating:** 5.0/5.0 stars **Reviewed by:** Franco T. | Sr. Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Intellect?** The technical expert they assigned to us to train and help with implementation was absolutely the best; my entire team loved working with her. We demo'd 8 different solutions and chose Intellect because I could configure their good out-of-the-box applications to suit our specific needs and having the ability to create our own applications. **What do you dislike about Intellect?** Where it was not any major issue, we wound up having to change our document numbering scheme (to start at 1) but had an easy workaround to look up existing doc numbers. **Recommendations to others considering Intellect:** I recommend the Intellect QMS to any company that has unique processes, not looking for something out-of-the box that ticks some boxes but not all, and that has a dedicated admins/superuser to configure the exact way they want the programs to be. **What problems is Intellect solving and how is that benefiting you?** We've improved our processes through the implementation of Intellect, as it forces us to analyze our "as is" process to find gaps in our desired process utilizing improved tools. In addition, we're 100% paperless in our Doc Control and Training programs. We've gained efficiencies in our processes with notifications and improved real-time collaboration. ### 37. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Justine z. | W, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Intellect?** Streamline of documents and providing an audit trail **What do you dislike about Intellect?** Intellect is great for what Bioqual needs **Recommendations to others considering Intellect:** I highly recommend ensuring that you have meetings with the Intellect team during your trial phase. Their team is highly motivated and very knowledgeable. There were things that I didn't realize I needed to ask for or needed to be shown and through conversation they understood what we were trying to do and showed us how each part of the system works out of the box and how we could change it to be more useful for our company. Absolutely wonderful people all around. **What problems is Intellect solving and how is that benefiting you?** Intellect will allow us to streamline the implementation, review, and revision of our standard operating procedures. It will also help with making the process shorter and digitalizing everything instead of working on hard copies. This also will allow us to have all our training files in one place and digitalized for easier searching, no chance of losing paperwork, and help to ensure training is up to date for all employees. ### 38. Customizable to our exact needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alec B. | Quality Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Intellect?** The customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience. Having document control and employee training applications have also assisted during audits. These two applications allowed for quick retrieval of controlled documents and employee training records when requested by our auditors. **What do you dislike about Intellect?** Onboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out-of-box features, but the extra setup time was worth the benefit of having a fully customized system in the end. Customization of the software does take training and some knowledge of basic programing. The training course provided by Intellect was a great help and walked us thought the process of customizations and setup. **Recommendations to others considering Intellect:** I would highly recommend customizing the software so it can work for you instead of you changing your processes to work with the software. The training course offered by Intellect is a must to get the most out of your software. The intellect university is a great resource and allows you to connect with other users from different companies and share ideas and techniques to get the most out of your software. **What problems is Intellect solving and how is that benefiting you?** Using the document control and training applications has reduced the time needed from our quality team to manage our documents and training. These two applications have replaced a full-time employee with managing our document control and training records. The Part 11 compliance also assisted with audits and ensured that documents are not modified by accident. The document control application has assisted with document accessibility for all employees in the company. Employees can now request changes to documents through Intellect instead of having to request changes from quality personnel. The ability to use many different document types is also a benefit. We are able to upload powerpoints and videos which can assist with employee training. The employee training application has helped reduce our number of paper training records. It also allows for quick reporting to check on training status for the company as a whole or individual employees. ### 39. Intellect Software is highly configurable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Intellect?** I was able to implement 10 quality applications within our company during the first year by myself and one Intellect Implementation Lead (we purchased a contract for dedicated suport from a senior level specialist). Some of these apps used out of the box functionality provided by Intellect, some with some small/medium amounts of customization, and even one application was built from entirely scratch. **What do you dislike about Intellect?** Once you build a piece of functionality, you cannot copy it to be able to use in another app or location, you have to build it again. Not terrible since you can refer back to the original location, but would certainly be quicker if the bare bones could be copied. **What problems is Intellect solving and how is that benefiting you?** Document mgmt, Change mgmt., and many other quality applications all in one software tool. Easy to use search tools. The software is very intuitive for the general user so little to no training is required for them to navigate and complete assigned tasks. ### 40. Great Start **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel (Rae) C. | Quality Assurance Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Intellect?** Out of the box offerings were very close to real-life applications. Changes were very easy to make I appreciate the responsiveness of Intellect employees. Intellect employees are committed to the success of their clients. **What do you dislike about Intellect?** The design class was challenging to follow, but Intellect made adjustments to ensure our needs were met. **What problems is Intellect solving and how is that benefiting you?** Going from a manual to an automated process ### 41. Intellect has immensely improved our daily workflow surrounding nonconformance's and CAPA management **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | QA Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Intellect?** The best part of the eQMS offered by Intellect is the ability to configure your database in anyway imaginable. **What do you dislike about Intellect?** A personal dislike of the eQMS system is when publishing from the design sight to production it is sometimes difficult to track down the exact location of items wanting to publish. However this is most likely a user error issue, and Intellect's customer service is quick to answer any questions you may have. **What problems is Intellect solving and how is that benefiting you?** A problem prior to adopting Intellect' eQMS was that our QMS was very manual. Individual quality representavives were requiered to complete individual forms and keep track of each stage of the workflow by memeory. The eQMS that Intellect offers gave us the ability to track issues with ease, and have all data in one central location. ### 42. Great fit for our QMS needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nazia K. | Regulatory Affairs Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Intellect?** -Configurability -Workflow Management -Intellect Team's Product Knowledge and willingness to partner with us -Incredible Customer Service **What do you dislike about Intellect?** Out of box screen prompts can be more informational (though this is also highly configurable). **What problems is Intellect solving and how is that benefiting you?** We are moving away from a manual, paper-based QMS to a fully electronic QMS with the help of Intellect. ### 43. Versatile and user-friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenae G. | Customer Service Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about Intellect?** It's helping us go paperless, it's incredibly customizable, and the Intellect team is so helpful! What's not to love? **What do you dislike about Intellect?** There are a lot of color themes used on the different pages, which can be disorienting until you get used to it (at which point it's a nice visual reminder). **What problems is Intellect solving and how is that benefiting you?** Documenting employee training used to be so painful for everyone involved, but has greatly improved in Intellect! We also have a much better experience when redlining controlled documents. We're looking forward to implementing future apps related to vendor approvals and documentation to keep the paperless trend moving. ### 44. Intellect QHSE Review **Rating:** 4.0/5.0 stars **Reviewed by:** J. B. | G, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2021 **What do you like best about Intellect?** We are only limited by our resources in the current environment. Intellect can address so many business operations processes from large, complex integrated applications to day-to-day, routine, small but necessary automations. It's wonderful to be able to tell a department, "We can create an app for that!" **What do you dislike about Intellect?** Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training. **What problems is Intellect solving and how is that benefiting you?** We have created HSE applications to manage our incident and observation capture and reporting processes. We are also investigating the out-of-box QMS applications for rollout next year. ### 45. Sr. Director- Corporate Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Intellect?** The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs. **What do you dislike about Intellect?** Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app. **What problems is Intellect solving and how is that benefiting you?** Intellect's software allows our company to move from independent standalone systems at each location into a centralized and accessible platform. This allows senior management better visibility and easy access to dashboard reporting to make quick and informed decisions. ### 46. A Powerful, Customizable Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Intellect?** There are several things to like: - Relatively easy to customize the product to either static or changing business needs - No code/user-friendly platform (logic and macro based) that is drag and drop - An intuitive UI - Simple (yet powerful) workflow engine - Ability to integrate with Excel, Word, SharePoint and Azure - Ability to pay for new features & updates to existing features that are built to your specifications - Continued roll-out of features and updates - A helpful and friendly staff **What do you dislike about Intellect?** Some areas of improvement include: - Increased documentation and published trainings on how to configure - Better out-of-the-box reporting capabilities - Enhanced UI when building (i.e. snap-to-grid, resizing fields & group boxes, elimination of "blank space") **What problems is Intellect solving and how is that benefiting you?** Using the Intellect platform, we have moved several of our Excel-based reports/trackers/templates/forms and our manual processes into a system-based environment. It has allowed for more efficient operations, automated processes, better audits and tracking, quicker analysis and reporting, and enhanced organization. By incorporating system-maintained workflows, we have better transparency into a process from start to finish. The system has allowed many of our users to be more empowered than previously possible. ### 47. Intellect makes managing quality systems easy **Rating:** 4.0/5.0 stars **Reviewed by:** FRANCES M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Intellect?** Intellect 4.0 is easy, intuitive does not require an IT specialist to translate, very customisable and the Implementation officer challenges me to learn what I need to know to be independent which I appreciate. **What do you dislike about Intellect?** Some configuring outside of oob will be needed so my organisation gets value. It will also take a culture change to use the software for an organisation that does not have a QMS or now implementing. If you do not know how a QMS works this will be a challenge. **What problems is Intellect solving and how is that benefiting you?** Configuring to get value, bringing the apps to use I have realised intellect brings a lot with it so I have less to do. Right now working on customising some of the apps and work flows. ### 48. Worth the Money if You Have Someone Dedicated to Oversee Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Intellect?** The ease for the user to learn the software and upload information/ data. You have someone to work one on one with for the first six weeks to customize apps and learn system. **What do you dislike about Intellect?** The time it took to set-up the software, the customization required and the time it takes for an employee to learn and update the system. Took much longer to go live with the software than original told during the initial pitch from the sales team. It takes about half the time and work of a full-time employee for upkeep and full attention and time to create software and new custimzation of apps. **What problems is Intellect solving and how is that benefiting you?** It is easy for anyone to use if they have the time and dedication to put into the system. A lot more work on the customer's end than anticipated. Able to implement system in different aspects of the business. ### 49. I found Intellect to be highly configurable and easy to use making it an ideal QMS solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Dena M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Intellect?** Every field and page is configurable and can be customized to meet our needs. **What do you dislike about Intellect?** Understanding the logic behind all the internal macros took longer to understand. **Recommendations to others considering Intellect:** Take advantage of the free initial training courses, as they will be very valuable later when rolling out applications. **What problems is Intellect solving and how is that benefiting you?** Currently we have implemented the document control application. The workflows and electronic records have made life much easier for us. ### 50. Powerful platform & Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine Z. | Director of Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Intellect?** The platform is very powerful and flexible but meeting 21CFR Part 11 requirements. There is no need to know the coding to revise the apps and design a new app. **What do you dislike about Intellect?** The designer training course should be free to enhance the user's knowledge and experience. **Recommendations to others considering Intellect:** It will speed up the process significantly if someone with a computer science background on board. **What problems is Intellect solving and how is that benefiting you?** Transition the paper-based quality management system into e-QMS to reduce manual admin workload and optimize the process to be less people-independent. Can automate as many processes as needed. ## Intellect Discussions - [How much does intellect cost?](https://www.g2.com/discussions/how-much-does-intellect-cost) - 1 comment - [Can I create custom applications?](https://www.g2.com/discussions/can-i-create-custom-applications) - 1 comment - [View Intellect pricing details and edition comparison](https://www.g2.com/products/intellect/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-21+21%3A58%3A51+-0500&secure%5Bsession_id%5D=f16bbdf1-4b3d-489b-8999-72c782c32b1b&secure%5Btoken%5D=b69c83b51e8e79c1b3f58d26915c69493d7516b5a61dd0aa3cd8cc3cc7d68b10&format=llm_user) ## Intellect Features **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Data Management** - Aggregation - Data Models - Propagation - Data Collection - Cleansing **Health & Safety** - Job Hazards - Training **Nonconformance** - Conformance Records - CAPA - Change Management **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility - Data Security **Execution** - Planning - Scheduling - Collaboration **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Analytics** - KPIs - Real Time - Dashboards **Environment** - Monitoring - Waste - Chemical Management **Quality system** - Document Control - Collaboration - Analytics and Reports **Services** - Implementation - Training & Learning - Customer Support - Professional Services **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Audit & Inspections** - Templates - Workflows - Corrective Actions **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Text Summarization** - Text Generation - Text Summarization **Agentic AI - Manufacturing Intelligence** - Proactive Assistance **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Inspection Management** - Templates - Workflows - Corrective Actions **Data Security** - Data Security **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Reporting & Analytics** - Injury & Ilness - Sustainability - Near Miss - Performance **Compliance** - Standards & Regulations - Permits - Certifications **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Compliance** - Standards & Regulations - Permits - Certifications **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Generative AI - Environmental Health and Safety** - Text Generation - Text Summarization **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top Intellect Alternatives - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (596 reviews) - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (733 reviews) - [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) - 4.5/5.0 (400 reviews)