The patient interface is very intuitive and easy to navigate. It is much better and more modern than the previous portal we utilized. Review collected by and hosted on G2.com.

I dislike the inability of us to come to a solution on issues within NextGen in regards to the portal. We seem to get stuck in a limbo where InteliChart Support and our NextGen support vendor are unable to provide us with solutions. Some of the questions/responses I get from support don't make sense or are simply redundant. I would also like to see more frequent updates on our cases that end up with development, as there have been times where I have not received a response for months. Other than that, the actual product is great. Review collected by and hosted on G2.com.

We have enjoyed the ease with which our patients can enroll and register with the patient portal. Historically other venders have had a cumbersome enrollment process. Review collected by and hosted on G2.com.

With Intelichart being vendor agnostic, this has sometimes presented a challenge in determining the root cause of an issue. On occasion, we have had to go back and forth between our EHR vendor and Intelichart to determine the root cause and identify a fix. Review collected by and hosted on G2.com.

The patient interface is easy to use. The portal looks clean and straightforward. InteliChart makes regular improvements to the portal, and support is excellent. Patients can request and see when their appointments are all online. Patients can also message our staff and receive responses without tying up phone lines. Review collected by and hosted on G2.com.

Forms should show up on the patient dashboard once a patient completes. You can find them, but they should be a part of that patient's portal page. Review collected by and hosted on G2.com.

Intelichart has the best forms builder. It integrates very tightly with my NextGen system. I can create a new template and turn straight to my Intelichart forms builder and start adding fields from my brand new tempalte. Review collected by and hosted on G2.com.

The formatting on the forms could be improved. Screens are of different sizes and shapes now. The could be some better variable type matching to help catch errors before they go to Nextgen. Review collected by and hosted on G2.com.

The best part about using Healthy Outcomes is that I can set patients up for the patient portal so they can send messages to their doctor, see their upcoming appointments, and the nurse/front office staff can send information such as attachments to the patient Review collected by and hosted on G2.com.

There isn't anything that I dislike about using the Healthy Outcomes software. It's so convenient not only for the patients but for the doctor's offices as well when it comes to sending messages to the patient if you don't want to call the patient on the phone Review collected by and hosted on G2.com.

Patient Notify confirms patient appointments and integrates with our Practice Management system. It has effectively reduced the time spent by my staff on this task. Review collected by and hosted on G2.com.

I would like more flexibility in developing custom forms, and I would like patients to be able to respond to demand notifications. Still, I feel confident that this will come with future enhancements. Review collected by and hosted on G2.com.

Customization ability, integration with our EMR and how easy it is to use and configure. Review collected by and hosted on G2.com.

Wish more functions didn't require human intervention such as updates automatically in EMR as opposed to having to log in to Intelichart to 'approve' them, matching patients for self-enrollment. Review collected by and hosted on G2.com.

Integration is real-time. The registration process is easy and results in very few calls for assistance. The user interface is clean and easy to navigate. Review collected by and hosted on G2.com.

Additional integration with NextMD continues to improve. Review collected by and hosted on G2.com.

Everything is user-friendly, even for our elderly patients. Setting up accounts is very easy. The layout breaks everything down nicely. Review collected by and hosted on G2.com.

The mobile app's flaws. Messages time out. Customer support is inconsistent. Review collected by and hosted on G2.com.

The interface is easy to manouver around. User set up is easy and not troublesome. Review collected by and hosted on G2.com.

Least helpful thing at times is support. Answers or responses take longer than expected. Its a tedius process though when trying to get a new user registered and they already have their email in use on lets say their spouses account. Review collected by and hosted on G2.com.