--- title: InteliChart Reviews meta\_title: 'InteliChart Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 71 reviews by the users' company size, role or industry to find out how InteliChart works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 71 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### InteliChart Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of InteliChart, streamlining patient registration and communication effectively. [(16 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1437724&qs=pros-and-cons#reviews) Users value the **efficient patient communication** features of InteliChart, enhancing both patient experience and staff workflow. [(11 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438501&qs=pros-and-cons#reviews) Users appreciate the **easy patient communication** facilitated by InteliChart, enhancing efficiency for both staff and patients. [(6 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1949205&qs=pros-and-cons#reviews) Users value the **efficiency** of InteliChart, enhancing communication and streamlining workflow for healthcare providers. [(6 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438268&qs=pros-and-cons#reviews) Users find **easy integrations** with InteliChart enhance functionality and improve patient experience significantly. [(5 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438409&qs=pros-and-cons#reviews) Users find the **limited features** of InteliChart frustrating, particularly regarding patient reminders and population filters. [(5 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1437795&qs=pros-and-cons#reviews) Users find InteliChart **not user-friendly** , struggling with its complex layout and time-consuming setup process. [(5 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=2046383&qs=pros-and-cons#reviews) Users find the **difficult setup** of InteliChart frustrating, especially for accessing multiple accounts or features. [(4 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1949206&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** in InteliChart, impacting usability and desired functionalities. [(4 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438021&qs=pros-and-cons#reviews) Users report **EMR integration issues** with InteliChart, impacting access to essential patient information and requiring IT intervention. [(3 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=2422940&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of InteliChart ##### 1. Ease of Use Users appreciate the **ease of use** of InteliChart, streamlining patient registration and communication effectively. [ See 16 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1437724&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined Patient Interactions, Needs Messaging Improvements" What do you like about InteliChart? I use InteliChart's patient portal for our patients, and I like that it provides features like online appointment scheduling, viewing documents, and m WM Willow M. Small-Business (50 or fewer emp.) 5.0/5 "Intellichart is super useful" What do you like about InteliChart? Easy to register patients and integrates well with OP ##### 2. Patient Communication Users value the **efficient patient communication** features of InteliChart, enhancing both patient experience and staff workflow. [ See 11 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438501&qs=pros-and-cons#reviews) See Related User Reviews AS Adriana S. Mid-Market (51-1000 emp.) 4.5/5 "Intelichart has been an amazing product for our Clinic" What do you like about InteliChart? We have been using Intelichart for over 4 years now at our Clinic and it has been great! Patients and staff love it! Patients love the ability to be ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlined Patient Engagement, Needs More Customization" What do you like about InteliChart? I like that InteliChart is very user-friendly and helps us assist patients in viewing a lot of information. I appreciate that patients can send messag ##### 3. Communication Users appreciate the **easy patient communication** facilitated by InteliChart, enhancing efficiency for both staff and patients. [ See 6 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1949205&qs=pros-and-cons#reviews) See Related User Reviews ![Holly M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly M.") HM Holly M. Small-Business (50 or fewer emp.) 4.5/5 "User-Friendly Patient Portal with an Easy-to-Navigate Dashboard" What do you like about InteliChart? User-friendly patient portal. The portal dashboard is easy to navigate, and I’m able to interact smoothly through the office practicum. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlined Patient Engagement, Needs More Customization" What do you like about InteliChart? I like that InteliChart is very user-friendly and helps us assist patients in viewing a lot of information. I appreciate that patients can send messag ##### 4. Efficiency Users value the **efficiency** of InteliChart, enhancing communication and streamlining workflow for healthcare providers. [ See 6 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438268&qs=pros-and-cons#reviews) See Related User Reviews MH Morgan H. Mid-Market (51-1000 emp.) 4.0/5 "Unified Patient Platform with Seamless Integration" What do you like about InteliChart? I like InteliChart because it brings all different platforms under one umbrella, making it easier for us to manage everything in one place. Before usi LD Lauren D. 4.5/5 "Streamlined Patient Communication, Exciting New Features" What do you like about InteliChart? I am very excited about all the new and upcoming upgrades to InteliChart, and I'm definitely planning to add more services to our account. I'm particu ##### 5. Easy Integrations Users find **easy integrations** with InteliChart enhance functionality and improve patient experience significantly. [ See 5 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438409&qs=pros-and-cons#reviews) See Related User Reviews AS Adriana S. Mid-Market (51-1000 emp.) 4.5/5 "Intelichart has been an amazing product for our Clinic" What do you like about InteliChart? We have been using Intelichart for over 4 years now at our Clinic and it has been great! Patients and staff love it! Patients love the ability to be WM Willow M. Small-Business (50 or fewer emp.) 5.0/5 "Intellichart is super useful" What do you like about InteliChart? Easy to register patients and integrates well with OP ### 5 Cons or Disadvantages of InteliChart ##### 1. Limited Features Users find the **limited features** of InteliChart frustrating, particularly regarding patient reminders and population filters. [ See 5 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1437795&qs=pros-and-cons#reviews) See Related User Reviews SR Staci R. Mid-Market (51-1000 emp.) 3.0/5 "Very easy to use from the provider side as well as the patient side." What do you dislike about InteliChart? Some of the features that are shown during webinars are not always in production and it isn't made clear that they are not yet in general release. ![Shaniqua T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaniqua T.") ST Shaniqua T. 4.5/5 "Efficient Patient Portal with Minor Integration Hiccups" What do you dislike about InteliChart? At times labs don't populate over. It would be beneficial if the IT department could monitor this. Patients often call the office stating that the por ##### 2. Not User-Friendly Users find InteliChart **not user-friendly** , struggling with its complex layout and time-consuming setup process. [ See 5 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=2046383&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined Patient Interactions, Needs Messaging Improvements" What do you dislike about InteliChart? Group messaging/mass messaging, delays, errors viewing documents ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.5/5 "Two-Way Texting Is Hard to Manage for Large Practices" What do you dislike about InteliChart? The two way text feature is awful for a large practice. It’s impossible to sort through ##### 3. Difficult Setup Users find the **difficult setup** of InteliChart frustrating, especially for accessing multiple accounts or features. [ See 4 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1949206&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlined Patient Engagement, Needs More Customization" What do you dislike about InteliChart? I'd like it to be more customizable, especially for adolescents. I wish there was a way to pick and choose what we're able to release, like sensitive ![Annelise A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annelise A.") AA Annelise A. Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use, Customizable, and User-Friendly" What do you dislike about InteliChart? It is mostly good, the only downside is the initial sign up is a little difficult ##### 4. Missing Features Users are frustrated by the **missing features** in InteliChart, impacting usability and desired functionalities. [ See 4 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438021&qs=pros-and-cons#reviews) See Related User Reviews SR Staci R. Mid-Market (51-1000 emp.) 3.0/5 "Very easy to use from the provider side as well as the patient side." What do you dislike about InteliChart? Some of the features that are shown during webinars are not always in production and it isn't made clear that they are not yet in general release. ![Edwin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edwin M.") EM Edwin M. Mid-Market (51-1000 emp.) 4.0/5 "Patient Portal Experience" What do you dislike about InteliChart? I dislike that it does not have patient reminders feature. ##### 5. EMR Integration Issues Users report **EMR integration issues** with InteliChart, impacting access to essential patient information and requiring IT intervention. [ See 3 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=2422940&qs=pros-and-cons#reviews) See Related User Reviews WM Willow M. Small-Business (50 or fewer emp.) 5.0/5 "Intellichart is super useful" What do you dislike about InteliChart? It’s a separate platform from our EMR system so it has to be open in the background JM Jim M. 3.0/5 "Appointment Reminders Simplified, EHR Integration Needs Improvement" What do you dislike about InteliChart? I find the interface with the EHR and related functionality lacking. The initial setup was difficult, very involved, and lengthy. ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/23/2022 "Overall our experience with InteliChart has been good" 4/5 What do you like best about InteliChart? The patient interface is very intuitive and easy to navigate. It is much better and more modern than the previous portal we utilized. Review collected by and hosted on G2.com. What do you dislike about InteliChart? I dislike the inability of us to come to a solution on issues within NextGen in regards to the portal. We seem to get stuck in a limbo where InteliChart Support and our NextGen support vendor are unable to provide us with solutions. Some of the questions/responses I get from support don't make sense or are simply redundant. I would also like to see more frequent updates on our cases that end up with development, as there have been times where I have not received a response for months. Other than that, the actual product is great. Review collected by and hosted on G2.com. Recommendations to others considering InteliChart: I would recommend InteliChart, they are easy to work with and are willing to make modifications to meet the specifics of your company. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? We are solving patient communication issues with InteliChart, which is extremely beneficial to have when a patient is not scheduled to be seen in the office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AR Aaron R. Director of Application Development Mid-Market (51-1000 emp.) 3/1/2022 "Intelichart Engagement Platform" 4.5/5 What do you like best about InteliChart? We have enjoyed the ease with which our patients can enroll and register with the patient portal. Historically other venders have had a cumbersome enrollment process. Review collected by and hosted on G2.com. What do you dislike about InteliChart? With Intelichart being vendor agnostic, this has sometimes presented a challenge in determining the root cause of an issue. On occasion, we have had to go back and forth between our EHR vendor and Intelichart to determine the root cause and identify a fix. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? We are trying to have a platform where patients can take a more active role in their health. We have increased our patient enrollment metrics significantly within the last year. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JN Josh N. Administrator Small-Business (50 or fewer emp.) 2/25/2022 "Great Patient Portal!" 4.5/5 What do you like best about InteliChart? The patient interface is easy to use. The portal looks clean and straightforward. InteliChart makes regular improvements to the portal, and support is excellent. Patients can request and see when their appointments are all online. Patients can also message our staff and receive responses without tying up phone lines. Review collected by and hosted on G2.com. What do you dislike about InteliChart? Forms should show up on the patient dashboard once a patient completes. You can find them, but they should be a part of that patient's portal page. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? We were able to go paperless with the InteliChart patient portal; from new patient forms and agreements, it is all completed online before the patient's appointment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bob J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bob J.") BJ Bob J. Director of Healthcare Informatics Mid-Market (51-1000 emp.) 2/16/2022 "Best forms builder" 4.5/5 What do you like best about InteliChart? Intelichart has the best forms builder. It integrates very tightly with my NextGen system. I can create a new template and turn straight to my Intelichart forms builder and start adding fields from my brand new tempalte. Review collected by and hosted on G2.com. What do you dislike about InteliChart? The formatting on the forms could be improved. Screens are of different sizes and shapes now. The could be some better variable type matching to help catch errors before they go to Nextgen. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? My practice is referral-based, which means all my patients are new patients. By filling out the forms online my techs/nurses are saving about 30 mins per patient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Cherice S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cherice S.") CS Cherice S. Front Desk Staff- Thimble Shoals Family Medicine Mid-Market (51-1000 emp.) 11/30/2021 "Excellent Software I ever used!" 5/5 What do you like best about InteliChart? The best part about using Healthy Outcomes is that I can set patients up for the patient portal so they can send messages to their doctor, see their upcoming appointments, and the nurse/front office staff can send information such as attachments to the patient Review collected by and hosted on G2.com. What do you dislike about InteliChart? There isn't anything that I dislike about using the Healthy Outcomes software. It's so convenient not only for the patients but for the doctor's offices as well when it comes to sending messages to the patient if you don't want to call the patient on the phone Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? The problem that's solved with using Healthy Outcomes is that if the doctor's office can't reach the patient over the phone, the patient can receive a message to their patient portal and upload lab results Review collected by and hosted on G2.com. Show More 5/30/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite LH Linda H. Science Teacher Small-Business (50 or fewer emp.) 2/14/2022 "The Intelichart Team has provided tremendous support for our Practice Portal!" 5/5 What do you like best about InteliChart? Patient Notify confirms patient appointments and integrates with our Practice Management system. It has effectively reduced the time spent by my staff on this task. Review collected by and hosted on G2.com. What do you dislike about InteliChart? I would like more flexibility in developing custom forms, and I would like patients to be able to respond to demand notifications. Still, I feel confident that this will come with future enhancements. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? The integration of Intelichart with our NextGen EHR has been terrific. Our workflow is streamlined. Phone time is reduced and communication is easily added to patient charts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kristine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristine L.") KL Kristine L. Clinical Informatics Specialist Mid-Market (51-1000 emp.) 5/18/2022 "Highly recommend Intelichart" 5/5 What do you like best about InteliChart? Customization ability, integration with our EMR and how easy it is to use and configure. Review collected by and hosted on G2.com. What do you dislike about InteliChart? Wish more functions didn't require human intervention such as updates automatically in EMR as opposed to having to log in to Intelichart to 'approve' them, matching patients for self-enrollment. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? Live Scheduling and messaging are a hit with our practices; the ability to send forms/attachments to the clinics is a huge plus! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RW Ryan W. Director of Medical Records, EMR, & Training Mid-Market (51-1000 emp.) 2/7/2022 "Super user-friendly and very well integrated with our EMR!" 5/5 What do you like best about InteliChart? Integration is real-time. The registration process is easy and results in very few calls for assistance. The user interface is clean and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about InteliChart? Additional integration with NextMD continues to improve. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? We are able to get information to patients immediately and decrease the amount of time our staff spend resolving patient portal issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 2/24/2022 "Multispecialty Practice" 4.5/5 What do you like best about InteliChart? Everything is user-friendly, even for our elderly patients. Setting up accounts is very easy. The layout breaks everything down nicely. Review collected by and hosted on G2.com. What do you dislike about InteliChart? The mobile app's flaws. Messages time out. Customer support is inconsistent. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? It helps patients message their providers during non-business hours. It is very easy to set other staff members up to receive those messages as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/24/2022 "It's been pretty good so far" 3.5/5 What do you like best about InteliChart? The interface is easy to manouver around. User set up is easy and not troublesome. Review collected by and hosted on G2.com. What do you dislike about InteliChart? Least helpful thing at times is support. Answers or responses take longer than expected. Its a tedius process though when trying to get a new user registered and they already have their email in use on lets say their spouses account. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? Intelichart is used as our patient portal. Some of our offices use the self scheduling feature which allows the patient to schedule their appointments within a specific date and time. Review collected by and hosted on G2.com. 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