--- title: InteliChart Reviews meta\_title: 'InteliChart Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 71 reviews by the users' company size, role or industry to find out how InteliChart works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 71 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### InteliChart Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of InteliChart, streamlining patient registration and communication effectively. [(16 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1437724&qs=pros-and-cons#reviews) Users value the **efficient patient communication** features of InteliChart, enhancing both patient experience and staff workflow. [(11 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438501&qs=pros-and-cons#reviews) Users appreciate the **easy patient communication** facilitated by InteliChart, enhancing efficiency for both staff and patients. [(6 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1949205&qs=pros-and-cons#reviews) Users value the **efficiency** of InteliChart, enhancing communication and streamlining workflow for healthcare providers. [(6 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438268&qs=pros-and-cons#reviews) Users find **easy integrations** with InteliChart enhance functionality and improve patient experience significantly. [(5 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438409&qs=pros-and-cons#reviews) Users find the **limited features** of InteliChart frustrating, particularly regarding patient reminders and population filters. [(5 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1437795&qs=pros-and-cons#reviews) Users find InteliChart **not user-friendly** , struggling with its complex layout and time-consuming setup process. [(5 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=2046383&qs=pros-and-cons#reviews) Users find the **difficult setup** of InteliChart frustrating, especially for accessing multiple accounts or features. [(4 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1949206&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** in InteliChart, impacting usability and desired functionalities. [(4 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438021&qs=pros-and-cons#reviews) Users report **EMR integration issues** with InteliChart, impacting access to essential patient information and requiring IT intervention. [(3 mentions)](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=2422940&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of InteliChart ##### 1. Ease of Use Users appreciate the **ease of use** of InteliChart, streamlining patient registration and communication effectively. [ See 16 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1437724&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined Patient Interactions, Needs Messaging Improvements" What do you like about InteliChart? I use InteliChart's patient portal for our patients, and I like that it provides features like online appointment scheduling, viewing documents, and m WM Willow M. Small-Business (50 or fewer emp.) 5.0/5 "Intellichart is super useful" What do you like about InteliChart? Easy to register patients and integrates well with OP ##### 2. Patient Communication Users value the **efficient patient communication** features of InteliChart, enhancing both patient experience and staff workflow. [ See 11 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438501&qs=pros-and-cons#reviews) See Related User Reviews AS Adriana S. Mid-Market (51-1000 emp.) 4.5/5 "Intelichart has been an amazing product for our Clinic" What do you like about InteliChart? We have been using Intelichart for over 4 years now at our Clinic and it has been great! Patients and staff love it! Patients love the ability to be ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlined Patient Engagement, Needs More Customization" What do you like about InteliChart? I like that InteliChart is very user-friendly and helps us assist patients in viewing a lot of information. I appreciate that patients can send messag ##### 3. Communication Users appreciate the **easy patient communication** facilitated by InteliChart, enhancing efficiency for both staff and patients. [ See 6 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1949205&qs=pros-and-cons#reviews) See Related User Reviews ![Holly M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly M.") HM Holly M. Small-Business (50 or fewer emp.) 4.5/5 "User-Friendly Patient Portal with an Easy-to-Navigate Dashboard" What do you like about InteliChart? User-friendly patient portal. The portal dashboard is easy to navigate, and I’m able to interact smoothly through the office practicum. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlined Patient Engagement, Needs More Customization" What do you like about InteliChart? I like that InteliChart is very user-friendly and helps us assist patients in viewing a lot of information. I appreciate that patients can send messag ##### 4. Efficiency Users value the **efficiency** of InteliChart, enhancing communication and streamlining workflow for healthcare providers. [ See 6 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438268&qs=pros-and-cons#reviews) See Related User Reviews MH Morgan H. Mid-Market (51-1000 emp.) 4.0/5 "Unified Patient Platform with Seamless Integration" What do you like about InteliChart? I like InteliChart because it brings all different platforms under one umbrella, making it easier for us to manage everything in one place. Before usi LD Lauren D. 4.5/5 "Streamlined Patient Communication, Exciting New Features" What do you like about InteliChart? I am very excited about all the new and upcoming upgrades to InteliChart, and I'm definitely planning to add more services to our account. I'm particu ##### 5. Easy Integrations Users find **easy integrations** with InteliChart enhance functionality and improve patient experience significantly. [ See 5 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438409&qs=pros-and-cons#reviews) See Related User Reviews AS Adriana S. Mid-Market (51-1000 emp.) 4.5/5 "Intelichart has been an amazing product for our Clinic" What do you like about InteliChart? We have been using Intelichart for over 4 years now at our Clinic and it has been great! Patients and staff love it! Patients love the ability to be WM Willow M. Small-Business (50 or fewer emp.) 5.0/5 "Intellichart is super useful" What do you like about InteliChart? Easy to register patients and integrates well with OP ### 5 Cons or Disadvantages of InteliChart ##### 1. Limited Features Users find the **limited features** of InteliChart frustrating, particularly regarding patient reminders and population filters. [ See 5 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1437795&qs=pros-and-cons#reviews) See Related User Reviews SR Staci R. Mid-Market (51-1000 emp.) 3.0/5 "Very easy to use from the provider side as well as the patient side." What do you dislike about InteliChart? Some of the features that are shown during webinars are not always in production and it isn't made clear that they are not yet in general release. ![Shaniqua T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaniqua T.") ST Shaniqua T. 4.5/5 "Efficient Patient Portal with Minor Integration Hiccups" What do you dislike about InteliChart? At times labs don't populate over. It would be beneficial if the IT department could monitor this. Patients often call the office stating that the por ##### 2. Not User-Friendly Users find InteliChart **not user-friendly** , struggling with its complex layout and time-consuming setup process. [ See 5 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=2046383&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined Patient Interactions, Needs Messaging Improvements" What do you dislike about InteliChart? Group messaging/mass messaging, delays, errors viewing documents ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.5/5 "Two-Way Texting Is Hard to Manage for Large Practices" What do you dislike about InteliChart? The two way text feature is awful for a large practice. It’s impossible to sort through ##### 3. Difficult Setup Users find the **difficult setup** of InteliChart frustrating, especially for accessing multiple accounts or features. [ See 4 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1949206&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Streamlined Patient Engagement, Needs More Customization" What do you dislike about InteliChart? I'd like it to be more customizable, especially for adolescents. I wish there was a way to pick and choose what we're able to release, like sensitive ![Annelise A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annelise A.") AA Annelise A. Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use, Customizable, and User-Friendly" What do you dislike about InteliChart? It is mostly good, the only downside is the initial sign up is a little difficult ##### 4. Missing Features Users are frustrated by the **missing features** in InteliChart, impacting usability and desired functionalities. [ See 4 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=1438021&qs=pros-and-cons#reviews) See Related User Reviews SR Staci R. Mid-Market (51-1000 emp.) 3.0/5 "Very easy to use from the provider side as well as the patient side." What do you dislike about InteliChart? Some of the features that are shown during webinars are not always in production and it isn't made clear that they are not yet in general release. ![Edwin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edwin M.") EM Edwin M. Mid-Market (51-1000 emp.) 4.0/5 "Patient Portal Experience" What do you dislike about InteliChart? I dislike that it does not have patient reminders feature. ##### 5. EMR Integration Issues Users report **EMR integration issues** with InteliChart, impacting access to essential patient information and requiring IT intervention. [ See 3 mentions ](https://www.g2.com/products/intelichart/reviews?filters%5Bsentiment_snippet%5D=2422940&qs=pros-and-cons#reviews) See Related User Reviews WM Willow M. Small-Business (50 or fewer emp.) 5.0/5 "Intellichart is super useful" What do you dislike about InteliChart? It’s a separate platform from our EMR system so it has to be open in the background JM Jim M. 3.0/5 "Appointment Reminders Simplified, EHR Integration Needs Improvement" What do you dislike about InteliChart? I find the interface with the EHR and related functionality lacking. The initial setup was difficult, very involved, and lengthy. CS Courtney S. Mid-Market (51-1000 emp.) 7/21/2023 "The implementation process was seamless. The patient experience is great!" 5/5 What do you like best about InteliChart? I like the enrollment process for the patients. I like that they are automically sent a link after they are seen. I also like that we are able to send forms to our patients. Review collected by and hosted on G2.com. What do you dislike about InteliChart? Not everything maps into our EMR when patinets complete forms. So some of the manul mapping leaves room for error. I also do not like in the practice portal that when you are mapping the self-registered patients there's not a back button, you alwasy ahve to click on dashboard. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? Getting almost immedicate acces to the patients health information to them. Also being able to commuite quicker to our patients and getting information to them sooner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BH Bryan H. Enterprise (\> 1000 emp.) 4/5/2023 "Expectations met and then some" 5/5 What do you like best about InteliChart? Multiple areas of Intelichart to like---from giving the end-user full customization to what is displayed on the Patient's portal to the Support staff who promptly provide information related to any questions/issues that may get brought up. It's also comforting to know that Intelichart stays current with all the necessary accreditation, especially as the Cures Act constantly evolves in adding new data elements. Review collected by and hosted on G2.com. What do you dislike about InteliChart? The Enhancement Request department can be slow to respond to new ideas submitted for consideration for future upgrades. Without knowing how these are reviewed, I can't necessarily fault the team responsible for reviewing these "recommendations" since they are constantly working to improve the core aspect of Intelichart for both the patient and clinical staff who support the Practice Portal. It would be nice to have some transparency or an option where other Intelichart clients can see other practice enhancement requests to see if there might be broad support for implementing enhancements Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? There are no specific problems, but having the luxury to meet with a dedicated Account representative to go over potential added features is a big plus. Having monthly calls where we can discuss our existing workflow to see if there are any options INtelichart can provide to improve that workflow is a perk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DM David M. Mid-Market (51-1000 emp.) 8/7/2023 "Electronic Records" 5/5 What do you like best about InteliChart? Customer service - Working with the team is quite easy. Quick replies - Quite helpful Review collected by and hosted on G2.com. What do you dislike about InteliChart? For me pretending to be a user of a senior age -- I would like to see little pop-ups to assist with guiding the seniors to better flow around the sight -- and or possible to have help along the way of useage. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? My company using intelichart for the patients. This allows for communication, refilling prescriptions, and scheduling appointments. It is a more streamline. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TC Timothy C. Manager Automotive Small-Business (50 or fewer emp.) 10/12/2023 "Exceptional support and development team" 5/5 What do you like best about InteliChart? It has transformed the lives of our support staff and patients. Its incredibly convenient and improving our workflow. The product is outstanding and continuously evolving. Review collected by and hosted on G2.com. What do you dislike about InteliChart? The user interface is more intuitive and user friendly since it takes some time for new users to find desired features. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? InteliCharts intuitive interface has simplified our process, for managing patient data. We no longer waste time searching for documents. Focuses on high quality healthcare services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JM Jeffrey M. Partner Health, Wellness and Fitness Small-Business (50 or fewer emp.) 10/24/2023 "Efficiency and productivity" 5/5 What do you like best about InteliChart? The product itself is exceptional, without any lack. It has enhanced our workflow. Its ability to integrate with various vendors ensures troubleshooting. Review collected by and hosted on G2.com. What do you dislike about InteliChart? InteliChart provides convenience through engagement and digital messaging.The system has no option for modifying features. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? InteliChart has resolved the problems of perplexing software. Its user friendly interface allows our staff to navigate. This improvement has benefited our business by boosting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DR Dalip R. Mid-Market (51-1000 emp.) 4/15/2023 "Great, but room for Improvement" 3.5/5 What do you like best about InteliChart? Notifications for Appointment Reminders, the ability to message your care team as a patient, the ability to request a med refill as a patient, and the ability to create certain types of campaigns. We also find the eHealth solution has been very easy to use. Review collected by and hosted on G2.com. What do you dislike about InteliChart? The population builder within the Patient Activate Solution has been extremely underwhelming. There are many population filters that we have requested since we went live and none of them have been added via the Product team. Also - all of our enhancement requests have not been selected and performed. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? Appointment Reminders, Patients have access to their own charts and patient plans and patients being able to request appointments without calling into the call centers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite IK Ivonne K. Mid-Market (51-1000 emp.) 4/5/2023 "Great overall experience" 4/5 What do you like best about InteliChart? Easy for patients to use portal. Great training and support to set up and also ask ongoing questions. Review collected by and hosted on G2.com. What do you dislike about InteliChart? Our providers and staff have requested ways to improve the portal workflow. These requests are acknowledged very nicely and are accepted as enhancement requests. I wish the IC development team could get to these enhancement requests quicker. Once they do, the development team is great to work with. Just wish I didn't take so long. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? Patients sending us portal attachments. Helpful to have the additional clinical and or billing information they send us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/21/2023 "Patient Engagement" 5/5 What do you like best about InteliChart? Patient administration, Patient notify and patient intake Review collected by and hosted on G2.com. What do you dislike about InteliChart? Adding children to parent accounts, two easy for patients to create multiple accounts Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? Patient engagement, the patient can refill thier medication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RS Regis S. CIO Mid-Market (51-1000 emp.) 2/14/2022 "Intelichart brings the higher standard thats expected for todays healthcare" 5/5 What do you like best about InteliChart? The Intelichart portal is an intuitive platform for our patients to view their medical records on demand. The Intelichart Portal makes our lives as healthcare providers easier as it eliminates the need for us to field chart-related questions about our patient's records and spend hours of our valuable resources on the phone with them. Messages are sent digitally, and they import directly into our EMR system, which makes the entire process faster and more pleasant for the patient. Intelichart has excellent support and usually gets back to us promptly. Review collected by and hosted on G2.com. What do you dislike about InteliChart? There are not any downsides to using Intelichart. Any issues that we have had in the past were promptly resolved by their support and development team. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? The Intelichart Portal makes our lives as healthcare providers easier as it eliminates the need for us to field chart-related questions about our patient's records and spend hours of our valuable resources on the phone with them. Messages are sent digitally, and they import directly into our EMR system, which makes the entire process faster and more pleasant for the patient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hope O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hope O.") HO Hope O. Director of Systems Implementation and Support Enterprise (\> 1000 emp.) 2/8/2022 "Intelichart- the better patient portal." 5/5 What do you like best about InteliChart? To pick just one favorite feature would be hard, but the number one feature would be the ease of use for both patients and end-users. The support is phenomenal. Review collected by and hosted on G2.com. What do you dislike about InteliChart? There is nothing I dislike about this product, it has been life-changing for support staff and patients. Review collected by and hosted on G2.com. Recommendations to others considering InteliChart: If you are looking for a patient portal that is both intuitive and user-friendly, look no further. Prior to implementing Intelichart, we were more of a support line for patients trying to access the portal we previously used. I would highly recommend giving IC a try or at least a demo, the patient engagement platforms they offer are bar none some of the best. Review collected by and hosted on G2.com. What problems is InteliChart solving and how is that benefiting you? Patients are able to book an appointment in real-time, patient engagement has been a huge success. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![Epic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ ![Carepatron](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carepatron") Carepatron 4.5/5(700) ](https://www.g2.com/products/carepatron/reviews) [ View All Alternatives ](https://www.g2.com/products/intelichart/competitors/alternatives) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Telemedicine](https://www.g2.com/categories/telemedicine)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations)[Population Health Management](https://www.g2.com/categories/population-health-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best survey software for small business](https://www.g2.com/discussions/what-s-the-best-survey-software-for-small-businesses)[What idea management tools have the best integrations with Jira and Slack so product teams can move ideas into the development pipeline without manual handoffs?](https://www.g2.com/discussions/what-idea-management-tools-have-the-best-integrations-with-jira-and-slack-so-product-teams-can-move-ideas-into-the-development-pipeline-without-manual-handoffs)[Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps) [Which e-commerce software has the best customer reviews](https://www.g2.com/discussions/which-e-commerce-software-has-the-best-customer-reviews)[What platform integrates remote desktop with ITSM systems?](https://www.g2.com/discussions/what-platform-integrates-remote-desktop-with-itsm-systems)[Pros and Cons Details](https://www.g2.com/products/intelichart/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)