--- title: InteliChart Reviews meta_title: 'InteliChart Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 69 reviews by the users' company size, role or industry to find out how InteliChart works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 69 scale: '5' date_modified: '2026-07-17' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # InteliChart Reviews **Vendor:** InteliChart **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.4/5.0 **Total Reviews:** 69 ## About InteliChart InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement. ## InteliChart Pros & Cons **What users like:** - Users appreciate the **ease of use** of InteliChart, streamlining patient registration and communication effectively. (16 reviews) - Users value the **efficient patient communication** features of InteliChart, enhancing both patient experience and staff workflow. (11 reviews) - Users appreciate the **easy patient communication** facilitated by InteliChart, enhancing efficiency for both staff and patients. (6 reviews) - Users value the **efficiency** of InteliChart, enhancing communication and streamlining workflow for healthcare providers. (6 reviews) - Users find **easy integrations** with InteliChart enhance functionality and improve patient experience significantly. (5 reviews) - Features (5 reviews) - Users value the **efficiency improvement** of InteliChart, enhancing patient intake and reducing complaints significantly. (4 reviews) - Messaging Features (4 reviews) - Navigation Ease (4 reviews) - Reminders (4 reviews) **What users dislike:** - Users find the **limited features** of InteliChart frustrating, particularly regarding patient reminders and population filters. (5 reviews) - Users find InteliChart **not user-friendly** , struggling with its complex layout and time-consuming setup process. (5 reviews) - Users find the **difficult setup** of InteliChart frustrating, especially for accessing multiple accounts or features. (4 reviews) - Users are frustrated by the **missing features** in InteliChart, impacting usability and desired functionalities. (4 reviews) - Users report **EMR integration issues** with InteliChart, impacting access to essential patient information and requiring IT intervention. (3 reviews) - Login Issues (3 reviews) - Poor Integration (3 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) - Users struggle with **notification issues** , as patients often receive delayed alerts for appointments until the following day. (2 reviews) ## InteliChart Reviews ### 1. Electronic Records **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about InteliChart?** Customer service - Working with the team is quite easy. Quick replies - Quite helpful **What do you dislike about InteliChart?** For me pretending to be a user of a senior age -- I would like to see little pop-ups to assist with guiding the seniors to better flow around the sight -- and or possible to have help along the way of useage. **What problems is InteliChart solving and how is that benefiting you?** My company using intelichart for the patients. This allows for communication, refilling prescriptions, and scheduling appointments. It is a more streamline. ### 2. Exceptional support and development team **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy C. | Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about InteliChart?** It has transformed the lives of our support staff and patients. Its incredibly convenient and improving our workflow. The product is outstanding and continuously evolving. **What do you dislike about InteliChart?** The user interface is more intuitive and user friendly since it takes some time for new users to find desired features. **What problems is InteliChart solving and how is that benefiting you?** InteliCharts intuitive interface has simplified our process, for managing patient data. We no longer waste time searching for documents. Focuses on high quality healthcare services. ### 3. Efficiency and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Partner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about InteliChart?** The product itself is exceptional, without any lack. It has enhanced our workflow. Its ability to integrate with various vendors ensures troubleshooting. **What do you dislike about InteliChart?** InteliChart provides convenience through engagement and digital messaging.The system has no option for modifying features. **What problems is InteliChart solving and how is that benefiting you?** InteliChart has resolved the problems of perplexing software. Its user friendly interface allows our staff to navigate. This improvement has benefited our business by boosting. ### 4. Great, but room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Dalip R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2023 **What do you like best about InteliChart?** Notifications for Appointment Reminders, the ability to message your care team as a patient, the ability to request a med refill as a patient, and the ability to create certain types of campaigns. We also find the eHealth solution has been very easy to use. **What do you dislike about InteliChart?** The population builder within the Patient Activate Solution has been extremely underwhelming. There are many population filters that we have requested since we went live and none of them have been added via the Product team. Also - all of our enhancement requests have not been selected and performed. **What problems is InteliChart solving and how is that benefiting you?** Appointment Reminders, Patients have access to their own charts and patient plans and patients being able to request appointments without calling into the call centers. ### 5. Great overall experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ivonne K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about InteliChart?** Easy for patients to use portal. Great training and support to set up and also ask ongoing questions. **What do you dislike about InteliChart?** Our providers and staff have requested ways to improve the portal workflow. These requests are acknowledged very nicely and are accepted as enhancement requests. I wish the IC development team could get to these enhancement requests quicker. Once they do, the development team is great to work with. Just wish I didn't take so long. **What problems is InteliChart solving and how is that benefiting you?** Patients sending us portal attachments. Helpful to have the additional clinical and or billing information they send us. ### 6. Patient Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about InteliChart?** Patient administration, Patient notify and patient intake **What do you dislike about InteliChart?** Adding children to parent accounts, two easy for patients to create multiple accounts **What problems is InteliChart solving and how is that benefiting you?** Patient engagement, the patient can refill thier medication. ### 7. Intelichart brings the higher standard thats expected for todays healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Regis S. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about InteliChart?** The Intelichart portal is an intuitive platform for our patients to view their medical records on demand. The Intelichart Portal makes our lives as healthcare providers easier as it eliminates the need for us to field chart-related questions about our patient's records and spend hours of our valuable resources on the phone with them. Messages are sent digitally, and they import directly into our EMR system, which makes the entire process faster and more pleasant for the patient. Intelichart has excellent support and usually gets back to us promptly. **What do you dislike about InteliChart?** There are not any downsides to using Intelichart. Any issues that we have had in the past were promptly resolved by their support and development team. **What problems is InteliChart solving and how is that benefiting you?** The Intelichart Portal makes our lives as healthcare providers easier as it eliminates the need for us to field chart-related questions about our patient's records and spend hours of our valuable resources on the phone with them. Messages are sent digitally, and they import directly into our EMR system, which makes the entire process faster and more pleasant for the patient. ### 8. Intelichart- the better patient portal. **Rating:** 5.0/5.0 stars **Reviewed by:** Hope O. | Director of Systems Implementation and Support, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about InteliChart?** To pick just one favorite feature would be hard, but the number one feature would be the ease of use for both patients and end-users. The support is phenomenal. **What do you dislike about InteliChart?** There is nothing I dislike about this product, it has been life-changing for support staff and patients. **Recommendations to others considering InteliChart:** If you are looking for a patient portal that is both intuitive and user-friendly, look no further. Prior to implementing Intelichart, we were more of a support line for patients trying to access the portal we previously used. I would highly recommend giving IC a try or at least a demo, the patient engagement platforms they offer are bar none some of the best. **What problems is InteliChart solving and how is that benefiting you?** Patients are able to book an appointment in real-time, patient engagement has been a huge success. ### 9. Overall our experience with InteliChart has been good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about InteliChart?** The patient interface is very intuitive and easy to navigate. It is much better and more modern than the previous portal we utilized. **What do you dislike about InteliChart?** I dislike the inability of us to come to a solution on issues within NextGen in regards to the portal. We seem to get stuck in a limbo where InteliChart Support and our NextGen support vendor are unable to provide us with solutions. Some of the questions/responses I get from support don't make sense or are simply redundant. I would also like to see more frequent updates on our cases that end up with development, as there have been times where I have not received a response for months. Other than that, the actual product is great. **Recommendations to others considering InteliChart:** I would recommend InteliChart, they are easy to work with and are willing to make modifications to meet the specifics of your company. **What problems is InteliChart solving and how is that benefiting you?** We are solving patient communication issues with InteliChart, which is extremely beneficial to have when a patient is not scheduled to be seen in the office. ### 10. Intelichart Engagement Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron R. | Director of Application Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about InteliChart?** We have enjoyed the ease with which our patients can enroll and register with the patient portal. Historically other venders have had a cumbersome enrollment process. **What do you dislike about InteliChart?** With Intelichart being vendor agnostic, this has sometimes presented a challenge in determining the root cause of an issue. On occasion, we have had to go back and forth between our EHR vendor and Intelichart to determine the root cause and identify a fix. **What problems is InteliChart solving and how is that benefiting you?** We are trying to have a platform where patients can take a more active role in their health. We have increased our patient enrollment metrics significantly within the last year. ### 11. Great Patient Portal! **Rating:** 4.5/5.0 stars **Reviewed by:** Josh N. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about InteliChart?** The patient interface is easy to use. The portal looks clean and straightforward. InteliChart makes regular improvements to the portal, and support is excellent. Patients can request and see when their appointments are all online. Patients can also message our staff and receive responses without tying up phone lines. **What do you dislike about InteliChart?** Forms should show up on the patient dashboard once a patient completes. You can find them, but they should be a part of that patient's portal page. **What problems is InteliChart solving and how is that benefiting you?** We were able to go paperless with the InteliChart patient portal; from new patient forms and agreements, it is all completed online before the patient's appointment. ### 12. Best forms builder **Rating:** 4.5/5.0 stars **Reviewed by:** Bob J. | Director of Healthcare Informatics, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about InteliChart?** Intelichart has the best forms builder. It integrates very tightly with my NextGen system. I can create a new template and turn straight to my Intelichart forms builder and start adding fields from my brand new tempalte. **What do you dislike about InteliChart?** The formatting on the forms could be improved. Screens are of different sizes and shapes now. The could be some better variable type matching to help catch errors before they go to Nextgen. **What problems is InteliChart solving and how is that benefiting you?** My practice is referral-based, which means all my patients are new patients. By filling out the forms online my techs/nurses are saving about 30 mins per patient. ### 13. Excellent Software I ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Cherice S. | Front Desk Staff- Thimble Shoals Family Medicine, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about InteliChart?** The best part about using Healthy Outcomes is that I can set patients up for the patient portal so they can send messages to their doctor, see their upcoming appointments, and the nurse/front office staff can send information such as attachments to the patient **What do you dislike about InteliChart?** There isn't anything that I dislike about using the Healthy Outcomes software. It's so convenient not only for the patients but for the doctor's offices as well when it comes to sending messages to the patient if you don't want to call the patient on the phone **What problems is InteliChart solving and how is that benefiting you?** The problem that's solved with using Healthy Outcomes is that if the doctor's office can't reach the patient over the phone, the patient can receive a message to their patient portal and upload lab results ### 14. The Intelichart Team has provided tremendous support for our Practice Portal! **Rating:** 5.0/5.0 stars **Reviewed by:** Linda H. | Science Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about InteliChart?** Patient Notify confirms patient appointments and integrates with our Practice Management system. It has effectively reduced the time spent by my staff on this task. **What do you dislike about InteliChart?** I would like more flexibility in developing custom forms, and I would like patients to be able to respond to demand notifications. Still, I feel confident that this will come with future enhancements. **What problems is InteliChart solving and how is that benefiting you?** The integration of Intelichart with our NextGen EHR has been terrific. Our workflow is streamlined. Phone time is reduced and communication is easily added to patient charts. ### 15. Highly recommend Intelichart **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine L. | Clinical Informatics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about InteliChart?** Customization ability, integration with our EMR and how easy it is to use and configure. **What do you dislike about InteliChart?** Wish more functions didn't require human intervention such as updates automatically in EMR as opposed to having to log in to Intelichart to 'approve' them, matching patients for self-enrollment. **What problems is InteliChart solving and how is that benefiting you?** Live Scheduling and messaging are a hit with our practices; the ability to send forms/attachments to the clinics is a huge plus! ### 16. Super user-friendly and very well integrated with our EMR! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | Director of Medical Records, EMR, & Training, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about InteliChart?** Integration is real-time. The registration process is easy and results in very few calls for assistance. The user interface is clean and easy to navigate. **What do you dislike about InteliChart?** Additional integration with NextMD continues to improve. **What problems is InteliChart solving and how is that benefiting you?** We are able to get information to patients immediately and decrease the amount of time our staff spend resolving patient portal issues. ### 17. Multispecialty Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about InteliChart?** Everything is user-friendly, even for our elderly patients. Setting up accounts is very easy. The layout breaks everything down nicely. **What do you dislike about InteliChart?** The mobile app's flaws. Messages time out. Customer support is inconsistent. **What problems is InteliChart solving and how is that benefiting you?** It helps patients message their providers during non-business hours. It is very easy to set other staff members up to receive those messages as well. ### 18. It's been pretty good so far **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about InteliChart?** The interface is easy to manouver around. User set up is easy and not troublesome. **What do you dislike about InteliChart?** Least helpful thing at times is support. Answers or responses take longer than expected. Its a tedius process though when trying to get a new user registered and they already have their email in use on lets say their spouses account. **What problems is InteliChart solving and how is that benefiting you?** Intelichart is used as our patient portal. Some of our offices use the self scheduling feature which allows the patient to schedule their appointments within a specific date and time. ### 19. Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about InteliChart?** Easy and efficient to use. Helped in managing patients. **What do you dislike about InteliChart?** Didn't find anything I didn't like. It was pretty efficient. **Recommendations to others considering InteliChart:** Easy system to learn and use. Love it. **What problems is InteliChart solving and how is that benefiting you?** No problems but it reallly helps with booking appointments and keeping track of patient records. Easy to access what I want in a portal and to send out records. ## InteliChart Discussions - [What is InteliChart used for?](https://www.g2.com/discussions/what-is-intelichart-used-for) - 1 upvote - [View InteliChart pricing details and edition comparison](https://www.g2.com/products/intelichart/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+09%3A50%3A00+-0500&secure%5Bsession_id%5D=9099af92-9ddf-4803-a53c-7b6fde21e481&secure%5Btoken%5D=418ee095d72960784c512df418857b95a14d82aee7396727a04558da903d2174&format=llm_user) ## InteliChart Integrations - [Altera Digital Health - Sunrise](https://www.g2.com/products/altera-digital-health-sunrise/reviews) - [Altera Digital Health - TouchWorks](https://www.g2.com/products/altera-digital-health-touchworks/reviews) - [Amazing Charts EHR](https://www.g2.com/products/amazing-charts-ehr/reviews) - [Aprima RCM](https://www.g2.com/products/aprima-rcm/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Experity EMR & PM](https://www.g2.com/products/experity-emr-pm/reviews) - [MEDfx](https://www.g2.com/products/medfx/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Office Practicum](https://www.g2.com/products/office-practicum/reviews) - [OP Cloud](https://www.g2.com/products/op-cloud/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [Practice Mate by Office Ally](https://www.g2.com/products/practice-mate-by-office-ally/reviews) ## InteliChart Features **Data Management** - Knowledge Share - Population Health Management - Data aggregator - Population Health Management - Predictive Patient Analysis - Population Health Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Patient Feedback Management - Patient Portal - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Care Management** - Patient Engagement - Population Health Management - Health Care Planning - Population Health Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Compliance** - HIPAA Compliance - State Regulation Compliance **Agentic AI - Population Health Management** - Autonomous Task Execution **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards ## Top InteliChart Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (548 reviews)