The tool itself is great - for more robust than what I initially imagined. What I like best is that there is a team at Interfacing that supports us in establishing best practices for using the tool. Review collected by and hosted on G2.com.

Not a lot of dislikes, rather, a key learning is the importance to have a sound process management discipline established in advance of using a tool. Review collected by and hosted on G2.com.

real Raci and responsibilities on all processes. Big plus is risk and controls management. Review collected by and hosted on G2.com.

nothing much to report, this solution is very mature and hopefully one day we can use more of it like process automation Review collected by and hosted on G2.com.

The task involves manually arranging the objects (such as inputs and outputs) to execute the layout of existing sub-processes and tasks. Review collected by and hosted on G2.com.

Arrange the objects (e.g. inputs and outputs) manually to perform the layout. Review collected by and hosted on G2.com.

EPC's cloud environment is nicely designed, easy to use and works even when the internet connexion is unstable Review collected by and hosted on G2.com.

Some interesting features were initially missing from the cloud version, but have now been added Review collected by and hosted on G2.com.

Intuitive and easy to use. It is possible to quickly and easily create overview and clarity. Support is very good! Review collected by and hosted on G2.com.

Tool, sales and support are not (yet) in Dutch, my native language. Review collected by and hosted on G2.com.

Online, no software to install, powerful Review collected by and hosted on G2.com.

A lot of click something to do some quick things Review collected by and hosted on G2.com.

Everything is centralized and saved on the Interfacing platform and cloud. I don't have to worry about where I will put my SOPs. Review collected by and hosted on G2.com.

Could have some improvements when editing a map. It is sometimes not as user friendly as it could be when editing a process map. I believe this aspect still has room for improvement. Review collected by and hosted on G2.com.

They listen to the key business requirements we have and focus on solving the problem Review collected by and hosted on G2.com.

Having to move from an un-named license model to a named license model has some cost implications for us Review collected by and hosted on G2.com.

The integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes.

The platform is also highly configurable and customizable, although it is clear that you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature rich environment that can be improved even further as your usage matures. Review collected by and hosted on G2.com.

There is nothing that I dislike. But there is a need to understand the capabilities you have at your disposal before launching off on a path you may find later is not optimal. At this stage, we have don't really have any issues that have caused us any significant issues.

As with all such platforms, it is a complex tool and there are many capabilities and features that take time to learn. We have only begun to scratch the surface of the EPC, so we are still early in our learning cycle. While the help and user documentation is highly informative, adding links to short how-to videos would be extremely helpful. We can see that Interfacing have already been working on this over the first half of this year. Review collected by and hosted on G2.com.

The interface is clean and user friendly. Review collected by and hosted on G2.com.

There are no collaborative tools to work with flows. Review collected by and hosted on G2.com.