Process Mapping tool is easy to use. Contact at Interfacing is always helpful. Review collected by and hosted on G2.com.

Training Platform is very time extensive if you have questions about a specific topic Review collected by and hosted on G2.com.

I used EPC at my previous company and loved the process management functions. I used the process reuse, the auto-layout and more importantly the document generation function Review collected by and hosted on G2.com.

Now that I left my previous company, I don't get to use it anymore, but I have been trying to convince some people to try Review collected by and hosted on G2.com.

We are using the training management application to support our compliance program, we love the flexibility of setting up reusable trainings that can support all of our initiatives Review collected by and hosted on G2.com.

Some of our employees did not want to transition in the beginning. the mobile features that that Interfacing have recently added have helped bring them onboard. Review collected by and hosted on G2.com.

Several ISO governance features such as read-confirmation, approvals, and automatic reviews are helping us manage our ISO certification program in a more agile way Review collected by and hosted on G2.com.

While the is a lot we like, we have brought some improvements requests to Interfacing and they have given us some feedback, they even included some of our requests in the last release. Review collected by and hosted on G2.com.

Business Process automation, easy to use, low entry price Review collected by and hosted on G2.com.

Did not find any drawbacks, after 2 years of usage Review collected by and hosted on G2.com.

Modular object-based content management embedded into powerful worflow engine Review collected by and hosted on G2.com.

Layout and look and feel could be more innovative Review collected by and hosted on G2.com.

compare version options, approval cycle, document version control and change management Review collected by and hosted on G2.com.

no log is created for approvers in the endorsement cycle,have shared few recommendations for improvement Review collected by and hosted on G2.com.

Automatic placement of activities in the mapping is very useful and helps gain a lot of time. Very useful for large process maps.

EPC is generally quite intuitive.

Interfacing Help desk responds rapidly and gives good answers.

The product is quite flexible and has interesting functionalities

Standard Operating Procedures can be automatically generated from EPC, which is very useful when modifications to the process are required.

Processes management is very easy Review collected by and hosted on G2.com.

It is a bit difficult to have a good rendering of the processes when they have many activities, if you need to extract them and insert them in a Word document in a letter/A4 format. I have to 1) limit each map to about 5-6 activities and 2) take a shot of the map with SnagIt or another similar tool. The issue is that I have several mapping with the same name (Sometime 12-13 mappings), and the "fake/extra" ones cannot be hidden at the parent level...so to get a shot of the parent, one has to move the extras out of sight. Deleting them in the map will completely delete them. There is also a few bugs where if the map is modified in swimlane mode, after saving the box will reduce itself...so you need to go back and modify the size of the box. This may impact arrows location, which need to be moved again. Those are small but annoying inconveniences. Some actions are not easy to find - for example, switching from a simple, flat graphic mode to swimlane mode for edition purposes is not intuitive.

Help menu is not contextual, so you need to dig in the online manual to find what you need, which can be a challenge, and is not always very useful.

Activities numbering is not automatic, so you need to insert them manually. It would be a nice feature to add, with the possibility of manually inserting the number to have the correct sequence. Review collected by and hosted on G2.com.

The software is very userfriendly and simple to use and personnalize

It simplifies the documentation of complete processes (roles and responsibilities, procedures, KPI's, controls, documents, tools, etc.)

The connections between the different data items allow for simple process maintenance

The software manages the level of access per users

It enables the business to standardize its process documentation

The business can share the published processes to guide operations with its employees while the process can continue to evolve in its draft form, all within the same software

Interfacing is very responsive to its clients' needs and is constantly evolving to answer their needs.

My favorite: it takes 5 seconds to generate a complete, detailed, and fully personalized process guide that usually takes weeks to produce. Review collected by and hosted on G2.com.

I would love to have more flexibility in mapping the processes (visually speaking), though I'm confident it will be in their development plans. Review collected by and hosted on G2.com.

I like that everything can be linked to a process. I like that you can view processes via a process map or detailed format. Review collected by and hosted on G2.com.

Not sure yet, still learning. However, for a few minor things that were discovered, Interfacing included the updates in the most recent upgrade. Review collected by and hosted on G2.com.