InSync Healthcare Solutions Reviews & Product Details

InSync Healthcare Solutions Overview

What is InSync Healthcare Solutions?

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions tailored to Mental Health, Substance Abuse, OB/GYN, PTOTST and Primary Care practices. See how InSync can help you grow your practice, maintain compliance and increase productivity and profitability. Configured specifically to your practice and workflows. EMR, practice management, medical billing, telemedicine, patient portal, revenue cycle management and medical transcription.

InSync Healthcare Solutions Details
Languages Supported
English
Product Description

Cloud-based EMR and practice management software created to streamline productivity.


Seller Details
Seller
InSync Healthcare Solutions
Company Website
Year Founded
2014
HQ Location
Tampa, Fl
LinkedIn® Page
www.linkedin.com
286 employees on LinkedIn®
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InSync Healthcare Solutions Screenshots

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InSync Healthcare Solutions Reviews

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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Although the product is robust enough to do whatever we want it to it is simple enough to really make it easily navigable for our teams. However, this would be the best part of InSync but their training, program and support teams are amazing. So hands down the customer service is the best thing, even with such a great product. Review collected by and hosted on G2.com.

What do you dislike?

We currently don't have much to dislike at this point. Perhaps as we continue on with the product we may find something but the only thing I can think of right now that has been a "dislike" is just how long it takes our assessments to save, and that could easily be because our assessments are really long and that much data does take some time to save. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This system is highly recommended not just for the ease of setup but for the team that stands by your side through the whole process, and to my current situation, well after go-live. The functionality of InSync is intuitive and easy to navigate as well as easy to personalize. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had been scattered with the merge into an additional state and other companies coming on board with us so one huge problem was to have a standard system and process to teach the team. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

I really enjoy the people that work with the organization. From set up to still working with them 10 months later they answer questions quickly and thoroughly. Every one is always very friendly and willing to go the extra mile. I love that when you reach out to support they immediately want to do a screen share so that you can see what it is exactly you are working on. The program is also very customize able to our practice (which does things differently from every other practice). Review collected by and hosted on G2.com.

What do you dislike?

I am honestly having a little bit of trouble identifying what is something I dislike - this is simply because if there is something I dislike as a feature I can mention it and they work very hard to make sure it can be made into something I do like!

The one thing I guess I dislike most is not having the ability to add new providers within the program I understand the reasoning behind it as we only purchase so many "licenses" for providers - but I have used other programs that just "limit" the number of providers you can add. The addition of providers through insync is usually only a 24 hour turn around - but I have found some things seem to get missed in adding them/connection them to practice insight. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our previous program did not do well with running reports and we live and die by reports! The insync ones are so easy to customize and use. This leads to us making positive innovations in our company based off of the information we gather.

I also realized how much I like the different aspects of the encounter notes. It is a smooth process and covers all the bases! Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- That we are able to create a claim from the encounter without using a separate billing system

- Ability to create and edit our own forms

- That we can call customer service at any time and get ahold of someone friendly and ready to help

- Easy clinical workflows

- Implementation was smooth for clinical staff Review collected by and hosted on G2.com.

What do you dislike?

- It would be great if, on the New Charge Screen, each claim would expand like in the Payment screen in order to see more information about the claim (such as CPT codes, at least)

- We are not often aware of how close we are to getting larger problems fixed and it can be hard to get substantial updates

- It can be confusing about where certain data on reports comes from and it is not possible to build fully customized reports Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great support when implementing, as long as you are prepared internally and take it seriously. We went from paper to InSync and it went well.

Stay up-to-date with updates! Things change, and they are usually helpful, but you need to be up to date.

Their billing and clinical stuff is well-integrated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Challenge of working remotely

- Multiple providers accessing same chart information

- Easier to track hours and productivity

- Easier to track which services we spend the most time on

- Easier to run reports on patient demographic information

- Useful for tracking assessment tool results

- Tracking referrals Review collected by and hosted on G2.com.

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Associate Clinical Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

InSync has provided an EMR that meets our needs on many levels. The product has many useful "out of the box" features, yet we have been able to create forms that are required by our regulators. Review collected by and hosted on G2.com.

What do you dislike?

There has been very little that we dislike. There are so many features that we continue to learn every day. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Plan for an excellent on-boarding experience, with great in-person training and support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have moved from paper records to an EMR. We have been able to offer Telehealth seamlessly to our clients which we could never have achieved. The reports offered through InSync are valuable and provide easy access to outcomes. Their customer service has been excellent in responding to questions or requests for help. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

All the representatives in the company are always polite and more than helpful. Our Contract Manager Tony Spino has only been working with myself and my COO for about 2 weeks and I have had to call him numerous times and he has always made it priority to help us with whatever we are inquiring about, to include an estimate for our company to get a training in order to "drive this Ferrari smoothly". Additionally, the system is constantly updating and being reviewed to enhance what our practice is requesting in order to improve our practice management and billing cycles. Review collected by and hosted on G2.com.

What do you dislike?

Pilots get rolled out without being stated that they are beta tested. Or with instruction about how to participate in beta testing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be thorough in your training, absorb as much as you can and really take the time to set it up properly. This system will be amazing to utilize to it's fullest potential once we have a better understanding of all it's capabilities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to condense paperwork from all departments and are "going green". We have been utilizing many more features within the system in order to maintain records and communicate with several departments and refrain from utilizing multiple software systems at once when our system can do it all. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

This software is very user friendly. I really like how you can run reports that are very comprehensive and export to excel with filters already build in, patient portal, update of the software, insync university, customer service,and speed of the system. Review collected by and hosted on G2.com.

What do you dislike?

I would like for the patient portal to be offer in another language beside English. There is sometime a slight delay when you submit a support ticket but has gotten better in the few months. It would be nice to see when you submit a support ticket get a response back saying your request has been submit and provide update of your request. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please offer the patient portal in other languages beside English Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Offering the patient portal and be able to have our patient have access to this. Sending faxes through Insync, uploading document. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to have a voice in enhancements and the features that are offered. InSync is exceptional at listening to their clients and allowing them input int he products they use. They are constantly upgrading the most used features to make our life better and easier. Review collected by and hosted on G2.com.

What do you dislike?

It may take some time to get upgrades due to the constant improvements, but they are worth the wait. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Anyone interested should ask for a demonstration. They are very out of the box thinkers and can provide solutions that you may not expect. The demonstration will help in deciding if the software can meet your unique needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

InSync serves as an all-in-one, schedule, documentation, and billing software. It helps with consistency in documentation and keeps notes compliant while incorporating an easy to use billing module. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The support staff have been accessible for any and all issues that have come up. Review collected by and hosted on G2.com.

What do you dislike?

I have no complaints. Transitions to a new program are always tricky! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are utilizing InSync for our substance abuse program. It allows us to quickly and easily document client's progress through their treatment. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Consistent updating of products. Most of all, the customer service provided by Shelby, Ayesha and the Call Center Team continues to be outstanding - even five years later! Review collected by and hosted on G2.com.

What do you dislike?

I can't thing of anything I dislike.mmmmm Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None at this time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increased efficiency in our office and added ability to work with more than one office location. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Our clinicians have loved the new system. It has significantly reduced their paperwork time! We also appreciate the constant updates/improvements being made to the system. Review collected by and hosted on G2.com.

What do you dislike?

Some of our billing procedures had to be revamped - some resulted in process improvements, and a few others are minor inconveniences. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Clinicians have seen a significant reduction in their paperwork time with this system! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The software is billed as highly configurable and customizable. The president of the company is accessible. The billing features work well. Review collected by and hosted on G2.com.

What do you dislike?

Overall the system is performing at an average level. There are not many “dislikes” to share at this time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

No other recommendations to others considering purchasing this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I had multiple goals with the purchase of inSync software: 1) to enhance our billing system, 2) improve therapist efficiency with documentation, 3) a smooth patient portal experience for both our families and our employees 4) to have documentation with both referral sources and families looking clean and professional.

The primary benefit has been my billing system has working as expected. Review collected by and hosted on G2.com.

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Response from InSync Healthcare Solutions Perry of InSync Healthcare Solutions

Client satisfaction is of the utmost importance to us. We appreciate Mr. Brown's feedback and our team is actively working directly with him to address his concerns.

AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like that Insync, at the beginning had been very open to suggestions of changes that would help our business function better. Review collected by and hosted on G2.com.

What do you dislike?

The timeline to have any changes made has grown to such an extent that we are currently waiting for more than six months to see changes, if at all. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The training made it much more doable for the providers, there was one on one when needed during the on-site set up. We were already on an EMR so the benefits were based more on the ease of the transfer from one to another rather than in addition to. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like the Insync provides a lot of functionality. It has more capability then I can even comprehend at this point. Review collected by and hosted on G2.com.

What do you dislike?

It seems like there are too many steps to doing some things. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My biggest issue so far has been getting our new providers set up correctly. We are hoping that those issues will now be resolved with the help of Shelby Forsch, who seems to be more than willing to help us get our issues resolved quickly and to our satisfaction. She has been amazing. Review collected by and hosted on G2.com.

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Quality Assurance Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The things that i best about InSync:

- The Support and staff are very helpful and responsive to our needs.

- Even the company owner was very helpful when we needed support.

- Extremely customizable which made us curate it according to our needs. Review collected by and hosted on G2.com.

What do you dislike?

Dislikes:

- Unable to generate specific reports as per our standards.

- Using it manually can be a real pain. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The general ERM Problems. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We have a meeting weekly with the InSync director who asks us what needs to be fixed to keep the sight constantly running the easiest most efficient way it can. Review collected by and hosted on G2.com.

What do you dislike?

There is often bugs that can go a long time without being resolved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Tell the director when something is going wrong. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have realized how to manually look at peoples insurance without the help of InSync. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This comprehensive program made it easy to track progress updates on patients and patients review pertinent information. Review collected by and hosted on G2.com.

What do you dislike?

Every now and then the system would crash. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

InSync is fundamental in its use and we use it every day with our patients. Review collected by and hosted on G2.com.

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