Instabug Reviews & Product Details

How easy it is!! How with one click it gives me everything!! (Network logs, nslogs, screens and taps , etc)

I’ve been I. The iOS industry for 10 years and never experienced a feedback system so complete and user friendly.

I also love how we can create different categories for the users!!!

Another huge win. Customer service!! 10 minute return time !!! Amazing!! Review collected by and hosted on G2.com.

I only wish there was a way to auto send this info for our beta users - because it’s so useful!!! Review collected by and hosted on G2.com.

An easy interface for users to get in touch without our team.

A way for our team to be aware of issues affecting our users and turn them into happy users and ambassadors. Review collected by and hosted on G2.com.

The UI is a bit complicated.

Not easy to follow up or find discussions with users we had a discussion in the past.

Being able to do support on mobile is missing. I would love to have a mobile app to easily answer customer feedback when I'm not in form of my desk. Already tested their beta on Tetflight, but unfortunately, I don't have access to it anymore. Review collected by and hosted on G2.com.

I love the visual flow for usage you get with each bug report. It's an amazing tool to track down what users are seeing - they aren't always the best at explaining problems. Review collected by and hosted on G2.com.

My only complaint about Instabug is with account management. There are several places where it's difficult to change settings, easy to accidentally rack up unwanted charges, and accidentally sign up for features you don't want. I've already dealt with two scenarios where I get a surprise bill. Review collected by and hosted on G2.com.

Overall the platform helps a lot when it comes to taking bug reports.

And the support team is great and friendly. Review collected by and hosted on G2.com.

I had one issue with your support team, I have crashes happening with the library and the way it was handled wasn't good.

We had multiple complaints from customers, clear stack traces, and nothing was really done to improve this.

I was suggested to update the dependency, which I did, but was still occurring after even if I was told that it was fixed.

Usually, I'm super happy, but this time I was really disappointed Review collected by and hosted on G2.com.

I love that instabug provides us with all the context around a respondent's system. I also love that it's localised into all languages for us so that we don't have to worry about this. Review collected by and hosted on G2.com.

The UI is not very customisable, it would be great if we could make it look more like our app. Review collected by and hosted on G2.com.

It gets the job done - customers can report bugs and you can answer them. The reporting is decent, and runs are easy enough to setup. Review collected by and hosted on G2.com.

It's a buggy mess. If you send a mass/bulk email, prepare yourself for a minor headache afterwards. You pretty much need to refresh the browser to return to normal answering tickets after a bulk.

Everything feels so. freaking. slow. and. clunky. Just clicking from ticket to ticket is an exercise in patience, and sometimes the filters you've applied to the ticket list will randomly disengage. So not only will you lose your place, but you have to take the time to apply the filters again. Which, like everything else, seemingly takes years.

Speaking of filters, applying them is extremely cumbersome and confusing, and doesn't always catch everything.

Need to export data? Prepared to wait. And wait. And wait. And wait for the spreadsheet to be emailed to you if you're gathering even something SOMEwhat complex in nature. Review collected by and hosted on G2.com.

Being able to quickly filter through issues our users are having and then directing them to our engineering team with all the relevant information using one button. Review collected by and hosted on G2.com.

Sometimes it'd be nice if Instabug had a way to help you identify if things look similar that it suggests it cause right now you have to scroll to find the bug and then mark it as a duplicate. Review collected by and hosted on G2.com.

We like detailed report logs that help s to pinpoint the issue. Review collected by and hosted on G2.com.

We have experience an issue with delayed reports for iOS devices. Sometimes it may take up to twwo hours until the report appears on the dashboard. But luckily it doesn't happen so often. Review collected by and hosted on G2.com.

- iOS Crash reporting

- Jira integration

- Slack integration

- Android Crash Reporting

- Take a screen-shot & send it using InstaBug

- Email upon getting a crash

- Crash management

- Bug management

- Communication with customer directly from InstaBug

- User surveys - integration is simple & fast.

- Frequent SDK updates Review collected by and hosted on G2.com.

Pretty much nothing but yes pricing part. Little expensive.

$149 per month for basic usage seems too high to me.

For little extra features, in pro version, you end up paying $250.

Such expensive plans are only recommended for apps which are earning enough.

For free apps, I don't recommend using InstaBug. Review collected by and hosted on G2.com.

shake/screenshot to report

automated repro steps

attaching screenshots and screen recordings to reports

drawing on the screenshots

in-app chats Review collected by and hosted on G2.com.

No way to include full redux state with exceptions

No way to include full redux state with logs Review collected by and hosted on G2.com.

The APM monitoring and the crash reporting that included Network logs Review collected by and hosted on G2.com.

The system has still a lot of bugs and the company should work on this. Review collected by and hosted on G2.com.

It's easy to integrate, and users naturally take screenshots when bugs occur which means they don't even have to know it's there unless there's a bug. Increases your awareness of how users actually use the app. Review collected by and hosted on G2.com.

Not too much at all, it's actually been a great help and has resulted in us uncovering a couple of key insights. Review collected by and hosted on G2.com.

The ability for users to easily submit feedback, with gestures. Review collected by and hosted on G2.com.

I'd say tracking errors / issues not quite as robust as a more full-featured tool like Sentry (which we use in conjunction with Instabug). Review collected by and hosted on G2.com.

I like that it is easily allows users to add their issues/recommendations for the app easily. Screen shots are uploaded effortlessly and crash reports are sent automatically. This is easy to maintain and review the responses from users. This also allowed our developer to track down bugs/hiccups. Review collected by and hosted on G2.com.

Would love to see the ability to choose between screen shot and shake per user preference. I would have loved to see an option to further add to my screen shot after initial submission (ex. having further pictures of the same issue). Review collected by and hosted on G2.com.

Easy to see where users have problems on the app Review collected by and hosted on G2.com.

Difficult to collect data if the screen captured via instabug does not reflect what user was reviewing at the time of bug/error Review collected by and hosted on G2.com.

Launching surveys without engineering... Review collected by and hosted on G2.com.

The insights product doesn't tell me anything about the users like OS, phone model, etc. All the things the bug reporting module provides.

Prompting users too early. Sessions count doesn't match our app's sessions count. Review collected by and hosted on G2.com.

I love instabug because my customers love the convenience of being in a position to instantly provide feedback. A win-win for both. Review collected by and hosted on G2.com.

Billing issues - for some reason, they are not easily resolved. It took me some effort to get them resolved and I am not fully convinced that it has been fixed for good. Review collected by and hosted on G2.com.

This tool offers great support and is a very simple integration with all of your platforms. Review collected by and hosted on G2.com.

This tool offers great integration with other tools like Jira but requires updates often. Review collected by and hosted on G2.com.

Instabug provides the most reliable tools to work with. I love how I can record every issue and bug that is found and have them saved through screenshots or videos, or both. The way I can communicate with clients directly through the app makes it easier for both parties and eases the hassle of communication problems. I think Instabug is a very robust software that implements powerful tactics to solve bugs fastly. Review collected by and hosted on G2.com.

I would say that the prices are not the most friendly, and these don't include certain customization that I wish it had. Review collected by and hosted on G2.com.

We initially started using Instabug as a bug tracking platform for our beta but customers found it so easy to use we now also use it for in-app support. Really love how easy the system is for everyone to use and how responsive and helpful the folks are at Instabug.

The team has continued to improve the product substantially since we first jumped on board and really expanded upon the customer outreach, surveys, NPS, and all of that. All in all this has been in invaluable tool for the design and research side! Review collected by and hosted on G2.com.

It's hard for me to really complain about the product. My prior comments here about what I'd love to see have all been addressed and added in with updates over the years.

If there's one thing I wish I could have it'd be a native app instead of browser based :) Review collected by and hosted on G2.com.

Instabug is aiming to be an omni-channel dor developers and recently product managers Review collected by and hosted on G2.com.

A bit confusing positioning and geeky UI. Pricing is on the high-end side Review collected by and hosted on G2.com.

How easy it was to integrate it in our app. Also, the fast response from agents whenever there's an issue Review collected by and hosted on G2.com.

The fact you cannot edit surveys, and the limitation on the possibilities it provides at the moment. Review collected by and hosted on G2.com.

Instant bug tracking and user-friendly design. Review collected by and hosted on G2.com.

Trigger email design and user-friendly layout. Review collected by and hosted on G2.com.