--- title: Luciq Reviews meta\_title: 'Luciq Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how Luciq works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 238 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- ### Luciq Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Luciq, allowing quick diagramming and effortless data visualization. [(5 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1873816&qs=pros-and-cons#reviews) Users find the **easy bug detection and reporting** features of Luciq immensely beneficial for auto performance diagnostics. [(2 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1874219&qs=pros-and-cons#reviews) Users praise the **efficiency** of Luciq, finding it easy to manage complex data and track key metrics swiftly. [(2 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2261144&qs=pros-and-cons#reviews) Users appreciate the **easy bug and crash reporting** feature, simplifying problem identification through intuitive feedback mechanisms. [(2 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1986696&qs=pros-and-cons#reviews) Users enjoy the **excellent customer relations** offered by Luciq, enhancing feedback collection and diagnostics efficiency. [(2 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2261154&qs=pros-and-cons#reviews) Users find the lack of **missing features** frustrating, impacting their ability to efficiently troubleshoot and resolve issues. [(3 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2261176&qs=pros-and-cons#reviews) Users feel the **lack of tools** in Luciq hinders efficient issue triaging and limits functionality for screenshots. [(2 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1874497&qs=pros-and-cons#reviews) Users struggle with **bug management** , specifically noting challenges in resolving memory leaks and battery-related issues. [(1 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2380524&qs=pros-and-cons#reviews) Users feel frustrated by the **delays** in accessing screenshots, hindering their ability to efficiently use Luciq. [(1 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2380596&qs=pros-and-cons#reviews) Users consider Luciq to be **expensive** , making it less accessible for some potential customers. [(1 mentions)](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1874346&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Luciq ##### 1. Ease of Use Users appreciate the **ease of use** with Luciq, allowing quick diagramming and effortless data visualization. [ See 5 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1873816&qs=pros-and-cons#reviews) See Related User Reviews ![Toshim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toshim S.") TS Toshim S. Mid-Market (51-1000 emp.) 4.0/5 "Easy and helpful for making diagrams fast" What do you like about Luciq? I like how easy it is to make diagrams and visualize ideas quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 3.0/5 "User-Friendly Interface with Room for Stronger Integrations" What do you like about Luciq? Interface is user friendly, easy to understand insights managing complex data and presenting in action format is easy ##### 2. Bug Detection Users find the **easy bug detection and reporting** features of Luciq immensely beneficial for auto performance diagnostics. [ See 2 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1874219&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "As the name suggests; its truly helpful in finding bugs" What do you like about Luciq? Truly amazing sdk and benefiting us in auto performance diagnostics to catch fault issue in the servers networks and providing feedback about bugs. ![Aashu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aashu P.") AP Aashu P. Small-Business (50 or fewer emp.) 4.0/5 "Enhancing user experience" What do you like about Luciq? Easy bug reporting, crash reporting and also the way it shakes device to trigger bug report ##### 3. Efficiency Users praise the **efficiency** of Luciq, finding it easy to manage complex data and track key metrics swiftly. [ See 2 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2261144&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 3.0/5 "User-Friendly Interface with Room for Stronger Integrations" What do you like about Luciq? Interface is user friendly, easy to understand insights managing complex data and presenting in action format is easy ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Instabug has been instrumental for our measuring our Mobile Core Vitals." What do you like about Luciq? Comprehensive documentation that covers everything one would need to get best out of Instabug. It's easy to setup and configure allowing speedy tracki ##### 4. Error Identification Users appreciate the **easy bug and crash reporting** feature, simplifying problem identification through intuitive feedback mechanisms. [ See 2 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1986696&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Well organized layout with all the information we need to triage an issue." What do you like about Luciq? The information collected from the user helps us easily identify what the problem is. ![Aashu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aashu P.") AP Aashu P. Small-Business (50 or fewer emp.) 4.0/5 "Enhancing user experience" What do you like about Luciq? Easy bug reporting, crash reporting and also the way it shakes device to trigger bug report ##### 5. Feedback Users enjoy the **excellent customer relations** offered by Luciq, enhancing feedback collection and diagnostics efficiency. [ See 2 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2261154&qs=pros-and-cons#reviews) See Related User Reviews HY Huseyin Y. Mid-Market (51-1000 emp.) 5.0/5 "nice to have it for a mobile apps" What do you like about Luciq? Customer relations are good. You can even make a poll. We used that feature to get feedback about new features we released. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "As the name suggests; its truly helpful in finding bugs" What do you like about Luciq? Truly amazing sdk and benefiting us in auto performance diagnostics to catch fault issue in the servers networks and providing feedback about bugs. ### 5 Cons or Disadvantages of Luciq ##### 1. Missing Features Users find the lack of **missing features** frustrating, impacting their ability to efficiently troubleshoot and resolve issues. [ See 3 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2261176&qs=pros-and-cons#reviews) See Related User Reviews HY Huseyin Y. Mid-Market (51-1000 emp.) 5.0/5 "nice to have it for a mobile apps" What do you dislike about Luciq? Sometimes I find it difficult to solve memory leak bugs. battery-related problems ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Well organized layout with all the information we need to triage an issue." What do you dislike about Luciq? When the reproduction steps are shown, I should be able to maximize those screenshots or at least save/download them. ##### 2. Lack of Tools Users feel the **lack of tools** in Luciq hinders efficient issue triaging and limits functionality for screenshots. [ See 2 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1874497&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Well organized layout with all the information we need to triage an issue." What do you dislike about Luciq? When the reproduction steps are shown, I should be able to maximize those screenshots or at least save/download them. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Instabug has been instrumental for our measuring our Mobile Core Vitals." What do you dislike about Luciq? No Artificial Intelligence features, that could have made triaging issues a breeze. ##### 3. Bug Management Users struggle with **bug management** , specifically noting challenges in resolving memory leaks and battery-related issues. [ See 1 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2380524&qs=pros-and-cons#reviews) See Related User Reviews HY Huseyin Y. Mid-Market (51-1000 emp.) 5.0/5 "nice to have it for a mobile apps" What do you dislike about Luciq? Sometimes I find it difficult to solve memory leak bugs. battery-related problems ##### 4. Delays Users feel frustrated by the **delays** in accessing screenshots, hindering their ability to efficiently use Luciq. [ See 1 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=2380596&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Well organized layout with all the information we need to triage an issue." What do you dislike about Luciq? When the reproduction steps are shown, I should be able to maximize those screenshots or at least save/download them. ##### 5. Expensive Users consider Luciq to be **expensive** , making it less accessible for some potential customers. [ See 1 mentions ](https://www.g2.com/products/luciq/reviews?filters%5Bsentiment_snippet%5D=1874346&qs=pros-and-cons#reviews) See Related User Reviews ![Aashu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aashu P.") AP Aashu P. Small-Business (50 or fewer emp.) 4.0/5 "Enhancing user experience" What do you dislike about Luciq? pricing, i find instabug to be expensive ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/21/2023 "Useful to keep track of bugs and user feedback" 4.5/5 What do you like best about Luciq? We can filter and manage all feedback from our users, filter them by country and dates and even tag them. Exporting all of this data helps us make graphics and decisions about our app. Review collected by and hosted on G2.com. What do you dislike about Luciq? We cannot see the complete journey of the user when they submit feedback to us. The screen of the steps, when a user reports a Bug, of the steps they followed before submitting the input is empty. Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? It helps us keep track of all our app's bugs every day. It also allows us to collect good and bad feedback from the users to keep improving the app for our users. Review collected by and hosted on G2.com. Show More Response from Kenny Johnston of Luciq [Editedit](https://www.g2.com/survey_responses/luciq-review-8122153/official_response/edit) Thanks for the feedback! We have recently improved our Screenshot & Repro steps in bug reporting. If you are unable to see the full visual and written steps in your bug reports please reach out to our support team and we can troubleshoot to make sure you can see the users completely journey. Thanks! [See how Luciq improved](https://docs.instabug.com/docs/ios-repro-steps) Current UserValidated ReviewerSource: Organic BJ Bishoy J. Program manager Small-Business (50 or fewer emp.) 1/20/2023 "Very useful and helped us to increase our app performance" 4.5/5 What do you like best about Luciq? The instant bug reporting with screenshots and video recording Crash rate monitoring and screen performance. Also, sharing surveys and requesting the user to rate the app on the store helps a lot. Review collected by and hosted on G2.com. What do you dislike about Luciq? Limitations in adding more team members or the apps, and sometimes the report screens are delayed even if we have received the reported bug. Chatting with the users over the bug report needs to be more convenient and integrated with Slack for examble. Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? Keep up monitoring our release health and crash rate, and if there is any new crash introduced in last release, it helps in filtering the crash per first seen, in addition to enabling the app users to report video records for complex issues. Review collected by and hosted on G2.com. Show More 1/24/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/16/2023 "It gets the job done, and our developers like it." 3.5/5 What do you like best about Luciq? It keeps my developers happy as they get the metadata they need; it can naturally capture screenshots of what was happening in the app before the ticket was submitted is a nice bonus. I also like having multiple environments for our various applications. Review collected by and hosted on G2.com. What do you dislike about Luciq? I want to be able to utilize canned responses and have a better mobile experience. I frequently have to respond to support requests while I am away from my computer, and instabug does not have a great experience for that at our pricing tier. Also, they raised the price on us substantially not long ago. Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? It provides a mechanism for our users to send us tickets, metadata, and crash information from within the application itself. We also use this for feature requests inside the application. Review collected by and hosted on G2.com. Show More Response from Kenny Johnston of Luciq [Editedit](https://www.g2.com/survey_responses/luciq-review-8092587/official_response/edit) Hi, thanks for the feedback! I"m glad to hear your developers appreciate getting detailed reproduction info from bug reports. Speeding up development time is one of our main missions. Please stayed tuned for improvements to our canned responses and mobile experiences - we plan significant updates to both over the coming quarters. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maryam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maryam A.") MA Maryam A. Project Manager Small-Business (50 or fewer emp.) 2/15/2023 "Great tool to monitor and increase your mobile app performance" 4.5/5 What do you like best about Luciq? It's impressive in bug reporting and crash reporting. Gives the end user ability to report a bug with screenshot and screen recording, which is very useful for the development team to track and fix the bugs accuratly Review collected by and hosted on G2.com. What do you dislike about Luciq? Sometimes there is few delays in receiving the bug reporting on Slack than receiving the email notification. Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? It's very beneficial in having a platform to track the bugs and crash, and you app health report on. In addition to haveing an open channel with your end users to troubleshoot the bugs with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 1/30/2023 "Invaluable tool to solve issues quickly" 5/5 What do you like best about Luciq? Instabug is an easy way to obtain the necessary information to solve customer issues quickly. Without it we would struggle to get the information we need from non-technical users, and would be unable to determine the correct root cause of the issue. Review collected by and hosted on G2.com. What do you dislike about Luciq? I wish there were a way to remotely request a bug report from a specific device, as some of our non-technical customers still struggle with sending a bug report or just don't want to take the time to do so. Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? Instabug allows us to gain insights into our product's stability and support our customers when they run into issues. Having the ability to gather all of the necessary technical information and logs from when an issue occurs allows us to find the root cause of an issue and help our customers quickly. Review collected by and hosted on G2.com. Show More Response from Kenny Johnston of Luciq [Editedit](https://www.g2.com/survey_responses/luciq-review-7651572/official_response/edit) Great! Thanks for the feedback! Glad to hear we are helping you and team resolve customer issues in your app quickly and that we help provide useful technical info even when the responder won't completely understand it. To your request about remotely triggering a bug-report - we have heard that same feedback before, so stay tuned as we continue to improve bug reporting - it is definitely something on our radar. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jeremy T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy T.") JT Jeremy T. Small-Business (50 or fewer emp.) 5/16/2023 "Instabug is easy to use and very insightful" 5/5 What do you like best about Luciq? I really enjoy being able to see the repro steps and logs. This helps support the issue and determine the root cause. Review collected by and hosted on G2.com. What do you dislike about Luciq? Sometimes there are delays in receiving the reports due to cellular connection. It would be great if they could flow through even offline. Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? It helps users access support they need at their finger tips and the chat function allows for easy conversations between the support team and end user. Review collected by and hosted on G2.com. Show More Response from Kenny Johnston of Luciq [Editedit](https://www.g2.com/survey_responses/luciq-review-8092715/official_response/edit) Hi Jeremy! Thanks for the feedback. Glad you and team are finding Instabug useful. Regarding your point about the delay in reporting a bug or crash - that is intended so that we avoid impacting your customers device. Customization of the wait period before submission is available in our Premium plan if you want a more "real-time" feedback option but it runs the risk of impacting device battery, connection and performance. Feel free to reach out to our Support team to get more details about that customization and our Premium plan. [See how Luciq improved](https://www.instabug.com/pricing) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JD Julien D. Small-Business (50 or fewer emp.) 5/17/2023 "Best support product ever made" 4.5/5 What do you like best about Luciq? The contact with customers is smooth The frontend logs are clear and easily readable The crash analytics feature is great Review collected by and hosted on G2.com. What do you dislike about Luciq? The release dashboard should be more precise by adding the os in the title with the version Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? The problems we don't see by default and the problems hard to debug and reproduce on the frontend Review collected by and hosted on G2.com. Show More Response from Kenny Johnston of Luciq [Editedit](https://www.g2.com/survey_responses/luciq-review-8097841/official_response/edit) Thanks for the awesome feedback Julien! Glad to hear you are getting value from our bug reporting and crash reporting tools. I'll forward on your feedback about the Release Dashboard, I know exactly what you mean and I imagine this is because your app is cross-platform. It should be a quick fix. If you enjoy our App Release Monitoring capabilities, you'll love our upcoming Rollout Management product. Stay tuned! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Travis P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis P.") TP Travis P. Head of Product & Partner Small-Business (50 or fewer emp.) 5/16/2023 "Clear insights into app performance" 5/5 What do you like best about Luciq? Super clear reporting that gives me a 10k foot view that can be drilled down into individual user insights Review collected by and hosted on G2.com. What do you dislike about Luciq? Difficult to identify the identity of users having issues (which I understand due to PII laws) Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? Essential for our reporting dashboard to monitor acceptance criteria and crash reporting. Review collected by and hosted on G2.com. Show More Response from Kenny Johnston of Luciq [Editedit](https://www.g2.com/survey_responses/luciq-review-8092691/official_response/edit) Thanks for the feedback Travis! Glad to hear we are able to give you a high-level and specific view into your users feedback about your app. You are right that we are limited by your app's ability to identify users, but we do provide an API that you can use inside of your app to provide us a uuid or other non-PII identifier for a customer that you and team can then look up. Hopefully that helps and let us know if you need additional support. [See how Luciq improved](https://docs.instabug.com/docs/ios-identify-user) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/23/2023 "Great bug tracker for mobile teams!" 4/5 What do you like best about Luciq? It's super fast to get up and running with Instabug, and the dashboard gives you quick access to the details you are looking for. The integrations are a great productivity tool as well, allowing you to automatically turn bug reports into tickets in your favorite project management software. Review collected by and hosted on G2.com. What do you dislike about Luciq? Support for flutter is lacking a little bit behind the other platforms. Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? Instabug allows my team to quickly identify issues in our Android and iOS apps and gives us all the data we need to quickly take action on those issues and get them resolved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/19/2023 "Instabug big helper to find bugs inside any application easily" 4/5 What do you like best about Luciq? That different people can share their experience easily, which can lead to really different opinions and perspectives so you can find problems in different areas. Review collected by and hosted on G2.com. What do you dislike about Luciq? I can't think of much, but if i had to choose, I'd say that sometimes we are not receiving a screenshot, so maybe a fix to this issue would be great, else than that it looks great Review collected by and hosted on G2.com. What problems is Luciq solving and how is that benefiting you? It helps ease interaction between the user and the developer so much, so the application is of best quality Review collected by and hosted on G2.com. 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