--- title: Luciq Reviews meta_title: 'Luciq Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 238 reviews by the users' company size, role or industry to find out how Luciq works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 238 scale: '5' date_modified: '2026-07-17' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- # Luciq Reviews **Vendor:** Luciq **Category:** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) **Average Rating:** 4.3/5.0 **Total Reviews:** 238 ## About Luciq Luciq is an Agentic Observability Platform specifically designed for AI mobile builders, aimed at assisting enterprise teams in delivering seamless app experiences at scale. This innovative solution leverages autonomous AI agents to identify anomalies, prioritize critical issues, and implement resolutions automatically, often before users are even aware of any problems. By transforming observability from a passive monitoring approach to a proactive action-oriented system, Luciq empowers teams to focus on building impactful features rather than merely fixing issues. Targeted primarily at enterprise-level organizations, Luciq caters to teams that require robust tools for maintaining app performance and user satisfaction. The platform is particularly beneficial for mobile developers, product managers, and ai teams who need to ensure that their applications function flawlessly in a competitive landscape. With its lightweight SDK that integrates in mere minutes, Luciq provides comprehensive visibility into app health, including performance anomalies, user signals, and session replays, enabling teams to make informed decisions based on real-time data. One of the standout features of Luciq is SmartResolve, which automates root cause analysis and generates actionable fixes. This capability significantly reduces the time spent on debugging, allowing teams to address issues swiftly and efficiently. Furthermore, Luciq’s Business Impact Dashboard offers insights into real-time experience metrics, correlating app performance with key business outcomes such as retention, revenue, and growth. This feature equips teams with the necessary data to understand how app performance directly influences their business objectives. Luciq is built to enhance enterprise workflows by ensuring that insights and fixes are delivered to the appropriate teams automatically. Its native integrations with popular tools like GitHub, Jira, Slack, and Zendesk facilitate seamless collaboration among team members, streamlining the process of addressing app issues. Additionally, Luciq adheres to enterprise-grade compliance standards, including SOC 2, HIPAA, and GDPR, ensuring that sensitive data remains secure throughout the observability process. As a trusted solution among global mobile leaders, Luciq not only helps teams accelerate their development cycles but also minimizes user churn and consistently delivers experiences that delight users while safeguarding revenue. By providing a comprehensive observability platform that combines advanced AI capabilities with user-centric features, Luciq stands out as a valuable asset for any enterprise aiming to enhance its mobile application performance. ## Luciq Pros & Cons **What users like:** - Users appreciate the **ease of use** with Luciq, allowing quick diagramming and effortless data visualization. (5 reviews) - Users find the **easy bug detection and reporting** features of Luciq immensely beneficial for auto performance diagnostics. (2 reviews) - Users praise the **efficiency** of Luciq, finding it easy to manage complex data and track key metrics swiftly. (2 reviews) - Users appreciate the **easy bug and crash reporting** feature, simplifying problem identification through intuitive feedback mechanisms. (2 reviews) - Users enjoy the **excellent customer relations** offered by Luciq, enhancing feedback collection and diagnostics efficiency. (2 reviews) - Users love the **effective feedback management** feature, utilizing polls for insightful feedback on new releases and bug tracking. (2 reviews) - Users appreciate the **easy-to-read metrics panel** of Luciq, which effectively meets their tracking needs. (2 reviews) - User Interface (2 reviews) - Users value the **unmatched insights** from Luciq's analytics, enabling proactive issue resolution and enhanced user experience. (1 reviews) - Automation (1 reviews) **What users dislike:** - Users find the lack of **missing features** frustrating, impacting their ability to efficiently troubleshoot and resolve issues. (3 reviews) - Users feel the **lack of tools** in Luciq hinders efficient issue triaging and limits functionality for screenshots. (2 reviews) - Users struggle with **bug management** , specifically noting challenges in resolving memory leaks and battery-related issues. (1 reviews) - Users feel frustrated by the **delays** in accessing screenshots, hindering their ability to efficiently use Luciq. (1 reviews) - Users consider Luciq to be **expensive** , making it less accessible for some potential customers. (1 reviews) - Users find the **insufficient documentation** of Luciq lacking practical use cases, making it harder to understand its capabilities. (1 reviews) - Users find the **documentation lacking clarity** , wishing for more practical use cases to enhance usability. (1 reviews) - Users feel that the **pricing issues** make Luciq less accessible, particularly for smaller clients and web applications. (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ## Luciq Reviews ### 1. Turn bugs into growth opportunities **Rating:** 4.0/5.0 stars **Reviewed by:** Olivier D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Luciq?** An easy interface for users to get in touch without our team. A way for our team to be aware of issues affecting our users and turn them into happy users and ambassadors. **What do you dislike about Luciq?** The UI is a bit complicated. Not easy to follow up or find discussions with users we had a discussion in the past. Being able to do support on mobile is missing. I would love to have a mobile app to easily answer customer feedback when I'm not in form of my desk. Already tested their beta on Tetflight, but unfortunately, I don't have access to it anymore. **Recommendations to others considering Luciq:** I think it's a must-have to integrate quickly a solution to: get in touch with your users and get feedback from them. **What problems is Luciq solving and how is that benefiting you?** - Identifying bugs - Discussing with users - knowing my customes ### 2. Invaluable tool for tracking down user-reported issues **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Luciq?** I love the visual flow for usage you get with each bug report. It's an amazing tool to track down what users are seeing - they aren't always the best at explaining problems. **What do you dislike about Luciq?** My only complaint about Instabug is with account management. There are several places where it's difficult to change settings, easy to accidentally rack up unwanted charges, and accidentally sign up for features you don't want. I've already dealt with two scenarios where I get a surprise bill. **What problems is Luciq solving and how is that benefiting you?** Tracking down problems users run into in the app that they report to me - it's much easier to see what device and version of the app they're on and visually see their issue happening. ### 3. Support review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Luciq?** Overall the platform helps a lot when it comes to taking bug reports. And the support team is great and friendly. **What do you dislike about Luciq?** I had one issue with your support team, I have crashes happening with the library and the way it was handled wasn't good. We had multiple complaints from customers, clear stack traces, and nothing was really done to improve this. I was suggested to update the dependency, which I did, but was still occurring after even if I was told that it was fixed. Usually, I'm super happy, but this time I was really disappointed **What problems is Luciq solving and how is that benefiting you?** We have a connected bike, getting bug reports are essential for us. They give us logs about the session and how the user was using the app. One big limitation is the fact that we have a small limit of logs per reports in my opinion. Therefore asking us to make decisions when it comes to log things ### 4. Instabug enables us to communicate with our users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Luciq?** I love that instabug provides us with all the context around a respondent's system. I also love that it's localised into all languages for us so that we don't have to worry about this. **What do you dislike about Luciq?** The UI is not very customisable, it would be great if we could make it look more like our app. **Recommendations to others considering Luciq:** I highly recommend instabug as a way to supercharge your user communication. **What problems is Luciq solving and how is that benefiting you?** We use instabug for customer support. The benefit is that we can communicate with our users in-app and don't have to refer them to other channels. This has increased our engagement and retention. ### 5. Full of Bugs, ironically **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Luciq?** It gets the job done - customers can report bugs and you can answer them. The reporting is decent, and runs are easy enough to setup. **What do you dislike about Luciq?** It's a buggy mess. If you send a mass/bulk email, prepare yourself for a minor headache afterwards. You pretty much need to refresh the browser to return to normal answering tickets after a bulk. Everything feels so. freaking. slow. and. clunky. Just clicking from ticket to ticket is an exercise in patience, and sometimes the filters you've applied to the ticket list will randomly disengage. So not only will you lose your place, but you have to take the time to apply the filters again. Which, like everything else, seemingly takes years. Speaking of filters, applying them is extremely cumbersome and confusing, and doesn't always catch everything. Need to export data? Prepared to wait. And wait. And wait. And wait for the spreadsheet to be emailed to you if you're gathering even something SOMEwhat complex in nature. **What problems is Luciq solving and how is that benefiting you?** Answering customers who report bugs on our mobile software. Gathering bugs to improve said software. ### 6. Amar's Experience with Instabug **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2020 **What do you like best about Luciq?** Being able to quickly filter through issues our users are having and then directing them to our engineering team with all the relevant information using one button. **What do you dislike about Luciq?** Sometimes it'd be nice if Instabug had a way to help you identify if things look similar that it suggests it cause right now you have to scroll to find the bug and then mark it as a duplicate. **What problems is Luciq solving and how is that benefiting you?** Quicker triaging sessions. We are able to keep a log of issues our users actually experience.. and can tell from the frequency of reports whether something is a priority or not, before we spent so much time guessing. Now its driven by data. ### 7. Our team likes Instabug because it is user-friendly, efficient and saves our time! **Rating:** 4.5/5.0 stars **Reviewed by:** Ksenia I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Luciq?** We like detailed report logs that help s to pinpoint the issue. **What do you dislike about Luciq?** We have experience an issue with delayed reports for iOS devices. Sometimes it may take up to twwo hours until the report appears on the dashboard. But luckily it doesn't happen so often. **What problems is Luciq solving and how is that benefiting you?** Instabug helps us find the core of the issue and provides a lot of useful data related to user's behavior. ### 8. iOS and Android - Crash Reporting, Bug Reporting made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar K. | Mobile Application Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Luciq?** - iOS Crash reporting - Jira integration - Slack integration - Android Crash Reporting - Take a screen-shot & send it using InstaBug - Email upon getting a crash - Crash management - Bug management - Communication with customer directly from InstaBug - User surveys - integration is simple & fast. - Frequent SDK updates **What do you dislike about Luciq?** Pretty much nothing but yes pricing part. Little expensive. $149 per month for basic usage seems too high to me. For little extra features, in pro version, you end up paying $250. Such expensive plans are only recommended for apps which are earning enough. For free apps, I don't recommend using InstaBug. **Recommendations to others considering Luciq:** - Crash reporting - Bug reporting - In-App Reviews & feedbacks - In-App surveys - Customer communication within the app you've built - Support for multiple platforms like Android & iOS - Frequent SDK updates If you want above features, without a doubt, just go for it. For first application, Instabug is free. Only if you wish to add more apps under single account, you'll be charged. **What problems is Luciq solving and how is that benefiting you?** - iOS Crash reporting - Jira integration - Slack integration - Android Crash Reporting - Take a screen-shot & send it using InstaBug - Email upon getting a crash - Crash management - Bug management - Communication with customer directly from InstaBug - User surveys - integration is simple & fast. - Frequent SDK updates **Official Response from Rami Magdi:** > Hi Sagar, Thank you so much for your interest in our product and your thorough feedback. We are happy to know that you find our tool useful in maintaining your application's quality and that you find it easy to integrate with various tools you are using. You mentioned that our pricing isn't the best for free applications; we do indeed offer a startup discount to support new projects and help everyone to use our SDK without any burden. However, your feedback will always be incredibly useful. Thanks again for sharing all of this with us. ### 9. There is no going to back for us after we tried error reporting on shake/screenshot **Rating:** 5.0/5.0 stars **Reviewed by:** Roman P. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Luciq?** shake/screenshot to report automated repro steps attaching screenshots and screen recordings to reports drawing on the screenshots in-app chats **What do you dislike about Luciq?** No way to include full redux state with exceptions No way to include full redux state with logs **Recommendations to others considering Luciq:** Good replacement for Sentry, but could be used just for error reporting too **What problems is Luciq solving and how is that benefiting you?** Bug reporting Feature requests bug reporting crash reporting ### 10. Has the potential to become a great product but the are still bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Nikolas G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Luciq?** The APM monitoring and the crash reporting that included Network logs **What do you dislike about Luciq?** The system has still a lot of bugs and the company should work on this. **Recommendations to others considering Luciq:** Make sure you fix all the bugs and the cx should give faster solutions **What problems is Luciq solving and how is that benefiting you?** We can monitor our network api calls see the crashes and there is way to reproduce ### 11. Great way to get some feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Luciq?** It's easy to integrate, and users naturally take screenshots when bugs occur which means they don't even have to know it's there unless there's a bug. Increases your awareness of how users actually use the app. **What do you dislike about Luciq?** Not too much at all, it's actually been a great help and has resulted in us uncovering a couple of key insights. **What problems is Luciq solving and how is that benefiting you?** Helps us to get a regular flow of information from our users in a relatively cheap/time efficient way. It's helped us uncover and address bugs from edge cases, and guided future features. ### 12. Instabug has been great for collecting employee and user feedback for our app! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Luciq?** The ability for users to easily submit feedback, with gestures. **What do you dislike about Luciq?** I'd say tracking errors / issues not quite as robust as a more full-featured tool like Sentry (which we use in conjunction with Instabug). **What problems is Luciq solving and how is that benefiting you?** Getting user feedback that translates directly into Trello tickets has been the biggest task item. ### 13. Definitely something to use with app development! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberlee L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Luciq?** I like that it is easily allows users to add their issues/recommendations for the app easily. Screen shots are uploaded effortlessly and crash reports are sent automatically. This is easy to maintain and review the responses from users. This also allowed our developer to track down bugs/hiccups. **What do you dislike about Luciq?** Would love to see the ability to choose between screen shot and shake per user preference. I would have loved to see an option to further add to my screen shot after initial submission (ex. having further pictures of the same issue). **Recommendations to others considering Luciq:** I consider instabug a gold standard in bug reporting for apple apps. We have not deployed an Android version yet so I'm not sure on anything Android - but this app has it alll! **What problems is Luciq solving and how is that benefiting you?** New app we have built that needed to be alpha and beta tested. Error reporting is our biggest thing. The ability for the user to be able to either shake their phone or take a screen shot even the most non-techy user was able to complete this. **Official Response from Rami Magdi:** > Hi Kimberlee, Thank you so much for your kind words about our product. We are thrilled to know that you find our tool easy to use and that it brings you closer to your users and helps you track down their issues. You mentioned that you would love to have the ability to add extra screenshots, and not only depend on the initial screenshot, that's actually something we do have, and it should be enabled by default. Could you please reach out to us at any time through our support channels or contactus@instabug.com? We'll be more than happy to help sort everything out for you and investigate why this option isn't there for you. We look forward to hearing from you. Your feedback is always invaluable to us! ### 14. Instabug Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Luciq?** Easy to see where users have problems on the app **What do you dislike about Luciq?** Difficult to collect data if the screen captured via instabug does not reflect what user was reviewing at the time of bug/error **Recommendations to others considering Luciq:** Look at what instabug offers and see if it aligns with the feedback you are looking for in terms of bug finds and issues that users might be running into with your app. **What problems is Luciq solving and how is that benefiting you?** We are looking to solve bugs and errors that users are commonly seeing on our apps - it's useful to forward instabug to jira for our devs to consider into their sprints ### 15. Good product, needs refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Luciq?** Launching surveys without engineering... **What do you dislike about Luciq?** The insights product doesn't tell me anything about the users like OS, phone model, etc. All the things the bug reporting module provides. Prompting users too early. Sessions count doesn't match our app's sessions count. **What problems is Luciq solving and how is that benefiting you?** Survey useers to understand their feedback and drive ratings in the app store ### 16. Instabug - the one bug I like. **Rating:** 4.5/5.0 stars **Reviewed by:** JC S. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Luciq?** I love instabug because my customers love the convenience of being in a position to instantly provide feedback. A win-win for both. **What do you dislike about Luciq?** Billing issues - for some reason, they are not easily resolved. It took me some effort to get them resolved and I am not fully convinced that it has been fixed for good. **What problems is Luciq solving and how is that benefiting you?** Plain and simple - for communicating with my developers instantly on what I and my customers see as issues / opportunities. The speed of communication and tracking has been vastly enhanced. **Official Response from Youssef El-Khorazaty:** > Hi there, We're happy to hear you're enjoying using Instabug and that it's helping improve your workflow and communication speeds. Regarding the two different accounts, would you be able to reach out to us through our support channels so we can help you out regarding this? You can contact us at contactus@instabug.com We'd love to hear your feedback at anytime and will be looking forward to hearing from you! ### 17. The right tool for the job! **Rating:** 5.0/5.0 stars **Reviewed by:** Marc L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Luciq?** This tool offers great support and is a very simple integration with all of your platforms. **What do you dislike about Luciq?** This tool offers great integration with other tools like Jira but requires updates often. **Recommendations to others considering Luciq:** Give it a try on your project and you won't be disappointed. **What problems is Luciq solving and how is that benefiting you?** Instabug is very important tool for our workflow. As most of our apps are native iOS and android, it helps our QC team quickly debug. It also allows customer a way to provide feedback about the product. **Official Response from Rami Magdi:** > Hi Marc, Thank you so much for your interest in our product, and for your kind words, we are happy to know that you find our integration simple and easy to use; after all, this is something we always aim for. Please feel free to reach out to us at any time through our support channels or contactus@instabug.com if you need help with absolutely anything at all. We'll be more than happy to help to sort everything out for you. We look forward to hearing from you. Your feedback will always be incredibly useful! ### 18. It ensures that we keep offering a good service **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy R. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2019 **What do you like best about Luciq?** Instabug provides the most reliable tools to work with. I love how I can record every issue and bug that is found and have them saved through screenshots or videos, or both. The way I can communicate with clients directly through the app makes it easier for both parties and eases the hassle of communication problems. I think Instabug is a very robust software that implements powerful tactics to solve bugs fastly. **What do you dislike about Luciq?** I would say that the prices are not the most friendly, and these don't include certain customization that I wish it had. **Recommendations to others considering Luciq:** It's a clean software with an user-friendly UI that it's easy to get started with. **What problems is Luciq solving and how is that benefiting you?** It is essential to track and identify bugs. We can make a ticket and solve a report instantly, and it's helpful for our customer support service. It does not only a tool that helps us manage potential problems, but it also ensures that we as a business keep up the good customer service we want to keep offering. ### 19. Love how easy Instabug has made it to keep in touch with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Luciq?** We initially started using Instabug as a bug tracking platform for our beta but customers found it so easy to use we now also use it for in-app support. Really love how easy the system is for everyone to use and how responsive and helpful the folks are at Instabug. The team has continued to improve the product substantially since we first jumped on board and really expanded upon the customer outreach, surveys, NPS, and all of that. All in all this has been in invaluable tool for the design and research side! **What do you dislike about Luciq?** It's hard for me to really complain about the product. My prior comments here about what I'd love to see have all been addressed and added in with updates over the years. If there's one thing I wish I could have it'd be a native app instead of browser based :) **What problems is Luciq solving and how is that benefiting you?** Initially we simply needed an easy to implement tool for bug tracking for the dev team. As we used the tool we learned how great it was for handling in app chat and customer service. Our customers seem very comfortable using the tool and they can easily share screenshots, videos, and general app stats. This makes giving our customers the help they need substantially easier than when customers reach out via email. **Official Response from Youssef El-Khorazaty:** > Hi there, We're absolutely over the moon that you Instabug is helping with your in-app support channels. Thank you for your kind feedback as well! We always want to improve and keep adding new features that you find useful, so please don't hesitate to reach out to us with any feedback you have in mind at contactus@instabug.com. ### 20. Very good experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Luciq?** Instabug is aiming to be an omni-channel dor developers and recently product managers **What do you dislike about Luciq?** A bit confusing positioning and geeky UI. Pricing is on the high-end side **Recommendations to others considering Luciq:** Bug and crash reporting are so much reliable. In-app surveys is amongst the best in the market. **What problems is Luciq solving and how is that benefiting you?** Bug reporting, in-app surveys, one suite combining all. In-app version update prompts **Official Response from Rami Magdi:** > Hi Mohammad, Thank you so much for your feedback. What you said is indeed one of our aimings; we are trying our best to maintain the best experience for developers and product managers altogether. You mentioned that our UI is kind of geeky, and it somehow caused confusion. We would like to hear further from you regarding this. Could you please reach out to us at any time through our support channels or contactus@instabug.com? We'll be more than happy to help to sort everything out for you. We look forward to hearing from you. Your feedback will always be appreciated! ### 21. It has become instrumental in understanding my customers amd identifying issues in the app **Rating:** 4.5/5.0 stars **Reviewed by:** Yess P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Luciq?** How easy it was to integrate it in our app. Also, the fast response from agents whenever there's an issue **What do you dislike about Luciq?** The fact you cannot edit surveys, and the limitation on the possibilities it provides at the moment. **Recommendations to others considering Luciq:** Use it if you want to start receiving feedback fast. **What problems is Luciq solving and how is that benefiting you?** I am asking people about my app (newly created) in order to understand if the product works as expected and provides the value it should.(qualitative feedback). I also use it for nps surveys nd to leverage app updates **Official Response from Rami Magdi:** > Hi Yess, Thank you so much for your feedback. We are happy to know that you find our tool easy to use as we always aim to have our integration be as simple as possible, as we are also delighted to know that our product is getting you closer to your users. You mentioned that you dislike not being able to edit the published surveys. Our concept here is that we don't want your survey responses to be mixed up in case a target changed in the middle of a published survey; however, we introduced an option of duplicating it and editing the duplicate draft; that way, you will have the credible results you are aiming for. On the other hand, as we are always trying to improve, could you please reach out to us at any time through our support channels or contactus@instabug.com? We'll be more than happy to hear further input from you to study and work upon. We look forward to hearing from you. Your feedback will always be incredibly appreciated! ### 22. Mobile App Bug Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Paul R. | Art Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Luciq?** Instant bug tracking and user-friendly design. **What do you dislike about Luciq?** Trigger email design and user-friendly layout. **Recommendations to others considering Luciq:** Instabug is great tool for Mobile App bug tracking. **What problems is Luciq solving and how is that benefiting you?** Mobile App bug tracking and error fixes **Official Response from Rami Magdi:** > Hi Paul, Thank you so much for your interest in our product. We are happy to know that you find our tool easy to use and user-friendly; we always aim to deliver the best experience out there. You mentioned that our trigger email does not have a user-friendly layout, and that is something we need to work on and look further into. Could you please reach out to us at any time through our support channels or contactus@instabug.com? We'll be more than happy to help to sort everything out for you and hear more thoughts of yours to help us improve. We look forward to hearing from you. Your feedback will always be invaluable and appreciated! ### 23. Interactive Tool For Beta Testing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Luciq?** Hassle free shake and report feature is the easy for beta testers. Interactive UI with recording messages is the good for developers. **What do you dislike about Luciq?** Its required but if you forgot to add Microphone request in Info.plist, app build failed to submit on iTunes store. The crash reporting system is little messed. **Recommendations to others considering Luciq:** easy to use! **What problems is Luciq solving and how is that benefiting you?** Beta app reviews for our map app. **Official Response from Rami Magdi:** > Hi there, Thank you so much for your interest in our product. We are happy to know that you find our tool easy to use as we always aim to have our integration be as simple as possible. You mentioned that our crash reporter is not in its best shape, and we want to grant you the best experience there is. Could you please reach out to us at any time through our support channels or contactus@instabug.com? We'll be more than happy to help to sort everything out for you. We look forward to hearing from you. Your feedback will always be incredibly useful! ### 24. Really useful tool, easy to setup, full of features! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Luciq?** The screenshots, stacktrace, and device specific information for all crashes is super useful. The bug reporting tools for end users is great! **What do you dislike about Luciq?** I wish there were integrations, like with Jira for example. **Recommendations to others considering Luciq:** Give it a shot, it’s really easy! **What problems is Luciq solving and how is that benefiting you?** Crash reporting and bug reporting **Official Response from Youssef El-Khorazaty:** > Hi there, Thank you so much for your kind words! We always aim to have our integration be as simple as possible, so we're glad we were able to deliver on the front for you. You mentioned that you'd like for more integration tools to be available, we'd definitely love to know which integration tools you want added. We also have an integration with Zapier that can let you integrate with almost any tool of choice. You can reach out to us at any time through our support channels or through contactus@instabug.com and we'd be more than happy to help set it up with you. We look forward to hearing from you, your feedback will always be incredibly useful! ### 25. Great tool to help manage bug reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Luciq?** We use the crash reporting tool a fair amount as it gives really insightful information that helps resolve issues. **What do you dislike about Luciq?** In all honesty, there really aren't many issues with Instabug at all. We've found it a great addition to our platform. **What problems is Luciq solving and how is that benefiting you?** We primarily use Instabug for crash reporting and it does a fantastic job and gives us a lot of insight into how our customers are using the apps. It's then a whole lot easier to pin point issues and attack the problem. **Official Response from Youssef El-Khorazaty:** > Hey team, We're incredibly happy that you're enjoying your time with Instabug and that it's helping alleviate the pain of troubleshooting. We'd always love to improve more though, so any feedback you have that you can share with us over contactus@instabug.com would be very helpful. Thanks again for your kind words! ### 26. Hybrid app bugs & feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Sam R. | Senior Application Architect, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Luciq?** Insights from users have allowed us to shape our product and keep them happy. **What do you dislike about Luciq?** I wish Ionic/Cordova was kept up to date and hybrid apps had better tracking out of the box (logs, errors, usage, etc). A similar level you get as a native native app. **Recommendations to others considering Luciq:** Instabug is a great product. Nice integrations. Works well. Easy for users & admin. Support is very helpful & responsive. Could have better hybrid & web features, but still a great product for native and hybrid apps. **What problems is Luciq solving and how is that benefiting you?** Bug reporting and feedback. Users can easily report and include screenshots, etc. ### 27. Instabug review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Luciq?** I like that we are able to go back to old tickets and be able to review issues that we are having within our Alpha and Beta app. **What do you dislike about Luciq?** That some of the features have been taken away and we are unable to see some of the issues from reviews. **What problems is Luciq solving and how is that benefiting you?** Our review of the tickets that have come in for a quarter that we unable to have a good idea of how many tickets have come in . **Official Response from Youssef El-Khorazaty:** > Hey there, We're glad to hear that Instabug is helping you efficiently track your tickets and ticket history! We'd love to know more about the issue you were facing regarding the features that were taken away. If you could reach out to us at contactus@instabug.com, our Customer Happiness team will most definitely be able to sort out any issues you're facing here. Your feedback greatly matters to us, so we'll be looking forward to hearing more from you! ### 28. A Integral Tool for App Development **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner W. | Senior Android Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Luciq?** Bug reporting and in app chats are integral to having conversations with our customers and help drive forward the quality of the app. Crash logs are great but not every costumer pain point is a crash. Logging helps to identify hard to reproduce bugs by allowing us to set custom logs. **What do you dislike about Luciq?** There is nothing to dislike about Instabug, if there is a feature you don't use the SDK is very modular and you most likely can turn it off. **What problems is Luciq solving and how is that benefiting you?** We are solving all sorts of problems from basic crashes our customers are facing to using custom logging to identify hard to reproduce edge cases. We use surveys to help drive ratings, and announcements to engage with our user and let them know of updates. We are also working on Feature request integration to allow our users to suggest and vote on feature they would like to see added. **Official Response from Youssef El-Khorazaty:** > Hi Tanner, Thank you very much for your kind words, it's awesome that you're getting the most out of all the different features! We're happy to hear that there's nothing you dislike, but we believe that there is always room for improvement, so please don't hesitate to reach out to us at contactus@instabug.com if you have any feedback in mind at all. ### 29. An absolute must for mobile **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen H. | Software Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about Luciq?** Instabug does a phenomenal job at allowing product managers to sift through feedback in a phenomenally targeted way. I can easily setup sorting and search criteria as well as user selected categories to see the impact of a diverse range different release issues. Bug search and sorting is by far one of the most useful tools of gauging and prioritizing problems to solve for my mobile user-base. **What do you dislike about Luciq?** Currently we don't have a way to measure the polarity of feedback right off the bat. It would be amazing to have some level of text/verbatim analysis to understand which feedback scenarios are positive vs negative and which ones are loud vs passive. **Recommendations to others considering Luciq:** Definitely create integrations to complaint management software if you can - it saves on manually having to sift through each ticket as it comes. The SDK is pretty friendly but make sure you budget time for implementation. Setting up category pools for users to select before they offer feedback is an absolute must - it helps understanding ten fold by having it pre-sorted. **What problems is Luciq solving and how is that benefiting you?** I use Instabug daily to have gauge the success of my most recent releases - the more bugs after a release that are the same issue - the easier it is to rollout fixes urgently. I also use it to prioritize production fixes before every sprint cycle - using the feedback search/filtering and category implementation. I've realized by doing so we are much more focused in solving the right problems at the right times. We also use the zendesk integration to immediately log member care call center tickets when feedback is submitted. **Official Response from Youssef El-Khorazaty:** > Hi Stephen, Wow! Thank you so much for your incredibly kind words and feedback! We're very happy to hear that Instabug helps with identifying urgent bugs that need fixes. Your feedback is highly appreciated and we'll definitely keep it in mind moving forward. Please do keep them coming and if you think of anything else, you can reach us at contactus@instabug.com. We're currently working on improvements now as well that we're sure you'll enjoy, so we hope you continue enjoying using Instabug. ### 30. Instabug rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Louis U. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2019 **What do you like best about Luciq?** Instabug is quite simply the best in-app feedback and bug tracking tool available on the market. We would not be in business right now without Instabug due to fickle nature of our customers. Since adopting Instabug, we've increased our app rating to 4.5 stars and headed off potential catastrophes by detecting and resolving major issues quickly. **What do you dislike about Luciq?** The documentation should be updated more frequently. However, I can honestly say that it's always improving. The product team is very proactive about customer feedback and make changes in hours, not days. **Recommendations to others considering Luciq:** Do not consider launching an app today without Instabug. We use it internally for alpha and beta testing. And externally for customer feedback, feature requests, app ratings, and crash reporting. There's nothing like being able to chat directly with your customers when they are having issues. You'll have peace of mind and sleep very well at night. **What problems is Luciq solving and how is that benefiting you?** Instabug enables us to be very proactive in resolving customer feedback and detect crashes for troubleshooting. Users want their issues fixed like yesterday. The customer identification and device contexts included in the reports are our favorite features. It enables us to hone in on specific device classes and customer data to resolve reported issues. **Official Response from Rami Magdi:** > Hello Louis, We appreciate your feedback, it is so flattering, as we are incredibly happy to hear that we are a part of your success and that our tool came in handy in troubleshooting a lot of issues. As for your comment on the documentation, we would love to hear more from you; please feel free to reach out to us on our support channel or via email at "contactus@instabug.com". Thank you! ### 31. Quick integration of Instabug has saved us a ton of time **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Luciq?** The ability to funnel bugs and feature requests into Jira has sped up our development cycle quite a bit. Integration with our mobile app was surprisingly easy and we started saving time on QA testing the next day. **What do you dislike about Luciq?** Not much. I've had a great experience so far working on configuration with the Instabug team. **Recommendations to others considering Luciq:** Definitely take Instabug up on their offer to help with configuration. There are a lot of features that may seem complex at first but it is definitely worth investing time into setting things up correctly. **What problems is Luciq solving and how is that benefiting you?** Our team has used Instabug to report bugs in our app. The ability to screen record, markup the screenshot, and add details to the ticket has saved us a ton of time. Previously we would take a screen recording on our phone and attach that video to a Jira ticket that we would manually create. Now, we report bugs in the app which automatically sends the ticket into Jira and get's assigned to our Product Owner. **Official Response from Rami Magdi:** > Hello Ryan, Thank you so much for your kind words, we are really happy to hear that you found our integration easy and you were able to start testing right away. As we are also glad to hear that you are not facing any difficulties using our tool, however, please don't hesitate to reach out to us through our support channel or via email at "contactus@instabug.com", we would love to help you out at any time of the day. Thank you! ### 32. Seemless integration, easy user interface and outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Jim T. | Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Luciq?** The SDK itself is great and does everything you need or want it to achieve with your projects, though it's the support response that stands out the most. Any support question has always been responded to quickly and from a member of the development team. Their willingness to help is sincere and it shows **What do you dislike about Luciq?** Honestly it gets more difficult to answer this question as the SDK evolves. I used to hate the web interface when there was scroll view within scroll view as it was tricky to navigate.... but no more. with each update it gets better. Cheers **Recommendations to others considering Luciq:** Tops the rest, by quite a bit. Other crash capturing SDKs are great, but Instabug combines this with an excellent interface for your app users to provide feedback, screenshots, videos etc. It's ideal **What problems is Luciq solving and how is that benefiting you?** our customers use it as an easy way to feedback issues they have with our app, plus we receive crash report notifications so we can keep our own customers happy. The Instabug feature is a professional addition to our project and we know our clients appreciate it. **Official Response from Youssef El-Khorazaty:** > Hi Jim, First off, please allow me to thank you for your incredibly kind words, we're absolutely over the moon that you enjoy using Instabug. We're happy that the web interface experience has improved for you. Any additional feedback you have on it and on anything else would be very helpful. The entire team always loves to help at any time, so please don't hesitate to reach out to us with any questions or feedback you have. ### 33. Wonderful way to record all problems and ideas that come up during app development. **Rating:** 4.5/5.0 stars **Reviewed by:** Shalini S. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Luciq?** I love that it is so easy to write down an idea or problem when I am in the app. Not only are all my thoughts recorded but they are funneled into my product management tool instantly so I don't have to deal with organizing a laundry list of thoughts later. **What do you dislike about Luciq?** It is a bit pricy for startups but well worth it. I also wish I could remove the 'report a bug' and 'suggest an improvement' and make more specific customizations. **Recommendations to others considering Luciq:** Make sure to spend the time con figuring it to your needs to get the most out of the experience. **What problems is Luciq solving and how is that benefiting you?** We are solving the problem of a slow product management process. We have realized this tool makes it much easier to prioritize issues. **Official Response from Rami Magdi:** > Hey Shalini, Thank you so much for such invaluable feedback, we are happy you found our SDK easy to integrate, and that it helped you gather all of your thoughts and ideas in one place. As for our feedback on both customising the SDK and our pricing as well, please feel free to reach out to us through our support channel, or via email on "contactus@instabug.com". We'll be more than happy to help you out on both of them. Thank you! ### 34. Great product for in-app feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about Luciq?** Instabug has powered our ability to collect and receive direct feedback from our users. Users sending feedback has been a game changer for us and we really like the new survey tools. **What do you dislike about Luciq?** Messages direct from our team to our users are hard to find sometimes. **What problems is Luciq solving and how is that benefiting you?** We use Instabug to solicit and collect unsolicited feedback about our application, which has given us direct line to our users to continue to improve the app. ### 35. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Rich C. | Director- Program Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Luciq?** I have a small startup that is not yet making money. Appreciated the free trial so we could test it out first before subscribing. We also found it very easy to integrate into our app. I also like that we can integrate bug reports into our Trello board. Feature wise, I like the ability to take screen captures and recordings when submitting reports. **What do you dislike about Luciq?** I didn’t care much for the shake feature in order to invoke the bug report dialogue. It was too easy to invoke and interrupted the use of our app, which is a Fitness app. Very distracting. **What problems is Luciq solving and how is that benefiting you?** We needed to have a tool that allowed users to report bugs and provide feedback. Also, the crash reporting capability is very helpful for quickly identifying and solving crashes. While we haven’t used it yet, the survey capability will be very helpful in gathering customer sentiment and gathering feedback on what features to deliver next. **Official Response from Maha Heider:** > Hello Rich, Thank you very much for your valuable feedback. I am happy you liked your trial and managed to test some of our integrations. Also for the shake feature, I definitely get your point and it's valid, but here where you can try the other invocation methods that would match the nature of your app. I am pretty sure you have more feedback you can share with us by now. We'd love to hear back from you and have an awesome experience with Instabug. Please reach out to us using this email: contactus@instabug.com ### 36. Instabug as Crash Reporting Solution for Cross-Platform Application Development **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher W. | Director of Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Luciq?** Support for native platforms (iOS and Android) as well as React Native. If one of our users experiences a crash, we get receive both native and JavaScript stack traces with source code maps - this significantly reduces our turnaround time. **What do you dislike about Luciq?** We've had a few hiccups with the React Native integration - mostly related to documentation defects - but I'll hand it to the Instabug team - they've been very fast to respond to any questions and we were up and running in a matter of days. **Recommendations to others considering Luciq:** Instabug is NOT an analytics solution; while you *can* implement user events, these events are not reportable unless a crash occurs - or the user files a bug report (FYI). **What problems is Luciq solving and how is that benefiting you?** We were able to tighten the feedback loop with our testers by implementing in-app chat during our beta phase. This allowed us to address critical defects within hours instead of days - or weeks. We significantly reduced our time to market - this is strongly attributable to Instabug. We've disabled in-app chat for our production release, but did elect to leave bug reporting and surveys enabled. We've also enabled the Jira integration. The information collected during crash reports (logging, user events, repro steps, screen shots, logs Etc.) is invaluable in helping our engineers troubleshoot issues quickly. Internal users who file bug reports love receiving updates in real-time. **Official Response from Youssef El-Khorazaty:** > Hi Christopher, Thank you very much for the kind words, we're very happy Instabug is helping reduce your turnaround time! We're constantly working on enhancing the docs at all times, so any feedback with regards to it is always very valuable to us. Please feel free to share with us how we can improve the docs for you over our support channels (or by sending to contactus@instabug.com) and we'd love to help with it. While Instabug doesn't quite specialize in analytics as you mentioned, we do have a useful analytics tool on the dashboard named "Bugs' Analytics". This tool should show the overall trend of your incoming bugs. Regarding the user events that you mentioned, they should be sent with each session a user completes as well without the need to send a bug or crash report. Please let us know if that's not happening for you. If you have any additional feedback, we'd love to hear it! We hope you have an awesome time using Instabug. ### 37. BEST BUGS TRACKING SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Shamte N. | Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Luciq?** Instabug gives me more and necessary details we need. Information like Bugs and Crash Reports other detail like Model and type of phone a particular user uses, the location and version of the App he/she uses. The crash report is so nice and useful to help us to improve our App. It gives us option to assign particular person per issue/ bug/ chat we are able to use emails to respond to users and sometimes we don't need log in to instabug instead we get notifications from the emails we also know the progress of bugs reported and that bugs that we are working on them To our customers are able to chat with us in easiest way, reporting bugs or suggest improvement by shaking their devices, they like it as they don't need to go through many steps also users can get reply from us as they open their Apps this is cool feature they can also be able to record on screen video and take screenshot in easiest way **What do you dislike about Luciq?** 1. You don't have Android or iOS version of Instabug for developers 2. The amount of recording video is not much sufficient to record the whole problem by our users **Recommendations to others considering Luciq:** Since it is easy and has many useful and necessary feature I"ll recommend to other companies to use this **What problems is Luciq solving and how is that benefiting you?** 1. We get much information about the bugs occurs and Crashes 2. Multiple staff can user instabug. Different departments are able to use instabug this help us all tto know the problem and ares of improvement **Official Response from Rami Magdi:** > Hey Shamte, We are glad to hear that Instabug is providing you with the tools you need to make your application much better! As we're continually working on improving our product, any feedback with regards to it is always precious to us. Regarding your feedback about the length of the recorded videos, we'll most definitely take it under consideration, as it's very valuable to us. If you have any additional feedback, we'd love to hear it! Please feel free to reach out to us through our support channels or through contactus@instabug.com. I hope you continue enjoying using Instabug. ### 38. Instabug helps us solve issues with lightning speed **Rating:** 4.0/5.0 stars **Reviewed by:** Ondrej F. | Project Manager and Scrum Master, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Luciq?** The best thing about Instabug is the amount of data it provides the development team with. No more guessing whether an issue is a backend or a frontend bug! We like the integration with JIRA and Slack. New bugs are automatically created in our JIRA and we are notified about new reports in a Slack channel. **What do you dislike about Luciq?** Going trough all the data and closing duplicate issues is still a choir for the product team. But it is well worth their time. The SDK used to be a little unstable and caused quite a few crashes. That improved a lot over time. Using the SDK is quite demanding on RAM and processing power of the users device. The app performs a little worse on low-end devices when the SDK is enabled. **Recommendations to others considering Luciq:** Enabling in-app chat requires having someone ready to answer the users! Don't forget about that! Always upgrade to newest version of the SDK as soon as possible. The Instabug team introduces new features and improves the performance all the time. **What problems is Luciq solving and how is that benefiting you?** Instabug allows the product owner to reach the users faster. Debugging new versions of the app takes a lot less time. Finding bugs that are specific only for a few devices becomes much quicker. Instabug helps us debug scenarios with specific conditions - slow connections, changing networks and losing connection. ### 39. Great product! Awesome support team **Rating:** 5.0/5.0 stars **Reviewed by:** Prasad P. | Co-Founder & CTO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2019 **What do you like best about Luciq?** I like the feedback and in-app messaging features and invocation on the screenshot. **What do you dislike about Luciq?** The individual bug/crash details page could be a bit clearer. **Recommendations to others considering Luciq:** It's a holistic platform for your mobile app feedback and issue collection. **What problems is Luciq solving and how is that benefiting you?** With Instabug we are able to detect crashes better and collect feedback from users **Official Response from Youssef El-Khorazaty:** > Hi Prasad, Thank you for your kind words, I'm happy Instabug is able to help your workflow! We'd love to hear more about how we can make the bug/crashes page better for you, so please feel free to reach out to us at contactus@instabug.com. We hope you continue to enjoy using Instabug! ### 40. Satisfied with Instabug overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Luciq?** The ease of use (clean web interface, easy to manuever around, good UX) as well as the Slack integration make Instabug enjoyable to use **What do you dislike about Luciq?** The inability to put in log statements that show up in the event of a crash make crashes hard to diagnose **Recommendations to others considering Luciq:** Use it mainly for the bug reporting and client facing features, bug tracking can be done on a different framework **What problems is Luciq solving and how is that benefiting you?** The direct client to developer system in place for reporting bugs help us be more attuned to what the clients are frustrated with or would like to see more of **Official Response from Youssef El-Khorazaty:** > Hi there, I'm glad Instabug is helping be more attuned with your clients and that you're enjoying using the dashboard! Regarding the inability to put in log statements that show up with crashes, you should be able to view any logs in a crash as you would in a bug report by heading over to the crash occurrences. Please let us know if you need clarification here regarding logging in crash reports. You can reach out to us at contactus@instabug.com. We'd love to hear your feedback as well! ### 41. Gaining insight in issues directly from the customers **Rating:** 4.0/5.0 stars **Reviewed by:** Maaz A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Luciq?** I like how detailed the information related to a customer issue or bug/crash is. **What do you dislike about Luciq?** The UI of how the information is provided i.e. customer issue or bug/crash needs some getting used to. May be distinguish between different sections using different colours. Selecting app from the top left corner isn't as intuitive at first. **Recommendations to others considering Luciq:** Definitely go for Instabug. Before selecting Instabug, my organisation searched for and looked at multiple options and found Instabug to be the best and most detailed, providing a lot of features we were looking for to improve the health of our apps on both the iOS and Android platforms. **What problems is Luciq solving and how is that benefiting you?** Catching crashes and improving app health even if the users don't report an issue. The details associated with an issue/crash, that is very nice and helps us debug problems effectively. **Official Response from Youssef El-Khorazaty:** > Hey Maaz, Thank you for the kind words and for your valuable feedback! We're happy to hear that Instabug is helping improve your app's health. We'd love to hear more on which aspects of the UI you find are confusing or unclear at first. Any other feedback on the features you love using would also be incredibly helpful. Please feel free to reach out to us through our support channels or through contactus@instabug.com. I hope you continue enjoying using Instabug. ### 42. Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed E. | Technology Consultant, Program Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2019 **What do you like best about Luciq?** We have a wonderful experience with Instabug, it has been really helpful for us to detect bugs and improve user experience. **What do you dislike about Luciq?** - Sometimes Uploading DSyms does nothing and we have to keep trying to reupload it - The new pricing is a little bit high for startups. **What problems is Luciq solving and how is that benefiting you?** Detecting bugs that occurs to our customers. **Official Response from Rami Magdi:** > Hello Mohamed, Thank you so much for your kind words, we are happy to hear that Instabug was a part of improving your workflow. As for your inquiries about the dSYM's files and for the pricing, we will be more than happy to hear more from you on our support channel, or via email at "contactus@instabug.com". Please don't hesitate to reach out to us, we'd love to help you out! ### 43. Excellent product for mobile bug reporting and feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam R. | Sr. Application Architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Luciq?** Easily integrates with our mobile product and handles all problem reporting and feedback. **What do you dislike about Luciq?** Had to use enterprise version to submit to their API (e.g. integrating Web into their bug reporting, etc). **What problems is Luciq solving and how is that benefiting you?** Users report bugs or give feedback. We then triage and route to cards for development. **Official Response from Youssef El-Khorazaty:** > Hi Sam, Thank you for your kind words, I'm happy Instabug helps make your workflow smoother. We'd love to hear any additional feedback you have, I'm aware you've shared quite a few with us already as well, but the more, the merrier! I hope you continue to enjoy using Instabug. ### 44. Works well, responsive support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Luciq?** Bug reports work well enough, especially if users utilize the screenshot tool properly. E-mail support has been very responsive as I ran into various problems during setup, even if not always helpful as there appears to be a bit of a language barrier at times.. **What do you dislike about Luciq?** There is still not full support for Xamarin as far as I can tell. What would be extremely helpful and allow me to abandon App Center is to have crash reporting that gives me a C# filename and line number for both Android and iOS builds. Has caused conflicts with other packages due to multidex and rxjava usage. Versioning is confusing on Xamarin Android as the different pieces aren't always in sync and you have to be careful to get "instabug" instead of the similary named at a glance "instabug-bug". **Recommendations to others considering Luciq:** Make sure it includes the features for your desired platform and make full use of the trial period to test all features. **What problems is Luciq solving and how is that benefiting you?** We are using it to solicit feedback from our workforce in the field. It has been useful a few times in realizing when we have a problem, but oftentimes, without detailed crash information as mentioned above, someone saying "it crashes when I do XYZ" is not actionable. **Official Response from Nour abdelaal:** > Hey there, Thank you so much for the detailed feedback. It really goes a long way in helping us improve our product. Our Xamarin SDK is still in its early phases, and we are working on adding all the needed features to it soon. As for the crash reporting for Xamarin, It's definitely something that others have asked about before, so I'll be sure to add your interest into the mix! We'd love to hear your thoughts on how our Xamarin SDK needs to improve and what features you are missing. Please feel free to reach out to us by email at contactus@instabug.com. We'd love to hear back from you! ### 45. Great feedback, okay everything else, good MVP multitool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Luciq?** The two things I like the most about this product are 1) Easy for users to give us feedback and to follow up with them, and 2) This tool gives us a passable set of tools each of which has its own external tool generally which helped us get started. For example Instabug provides a logging service, symbolicated crash dumps and basic analytics. All of these tools are better from specialist tools, but having them all integrated at once and in one place was very convenient. Also to be clear the user feedback is top notch. **What do you dislike about Luciq?** Crash reporting analytics only go back one week. Logs are truncated on iOS despite the SDK claiming they shouldn't be. **Recommendations to others considering Luciq:** Use this product if you want user feedback or a general multitool for the product. **What problems is Luciq solving and how is that benefiting you?** We are trying to understand user behavior and user frustration. Instabug gives us an excellent window into both of these things. **Official Response from Nour abdelaal:** > Hi there, Thanks so much for your feedback, I'm glad that our different features helped you with understanding your users' behavior We'd love to hear from how can we improve our crash reporting analytics, and how it would be more beneficial to your workflow. So, Please feel free to reach out to us by email at contactus@instabug.com. Have a nice day and enjoy Instabug! ### 46. Instabug Is Crucial For Bugs & Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Robert K. | Lead Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Luciq?** Automatic user properties being sent back, bug reports, and easy to use feedback for users is crucial. The easier it is for users to give back feedback, the more reports you'll have from your customers. Instabug makes it very simple and easy for customers to give us their thoughts on the app, as well as any issues that arise during users expeirences. **What do you dislike about Luciq?** The pricing on Instabug is a bit much, it's quite expensive for a company to use. **What problems is Luciq solving and how is that benefiting you?** The major reason we use instabug is to recieve bug reports from customers, but we've found that customers love to give us feedback on little things. It's been informing us of other features we should write as well. **Official Response from Rami Magdi:** > Hey Robert, Thank you so much for sharing all of this with us, we really appreciate it. As for your comment on how expensive our tool is, we do offer a discount for startups. I hope that alleviates the pricing issue. Please feel free to reach out to us on our channel, or through email on contactus@instabug.com, and we'll be more than happy to share it with you and discuss any further feedback you have. ### 47. Amazing product if you're launching your first beta **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2019 **What do you like best about Luciq?** Instabug is really easy to integrate and offers a very useful set of basic features to get you started building and evaluating your beta app. We used it mainly for bug/crash reporting and feedback collection in our beta app and it worked amazingly well. **What do you dislike about Luciq?** I just wish the next tier price after free was a bit more affordable to early-stage startups as I find it a bit expensive especially if you're paying monthly vs yearly! **What problems is Luciq solving and how is that benefiting you?** We needed a very easy and quick way to collect user feedback and report bugs when we launched our beta app, and Instabug was the perfect candidate as it was a breeze to integrate into our app. **Official Response from Rami Magdi:** > Hello, Thank you so much for your kind words; your feedback is invaluable to us. We are also happy to hear that we were part of your success. As for your comment on the pricing we offer, please feel free to reach out to us through our support channel, or via email at "contactus@instabug.com", we would love to hear more from you and we'll definitely be offering what's best for you. Thank you! ### 48. Best Bug Detector Tool Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2019 **What do you like best about Luciq?** Crash Reporting tool and the live chat tool where I can talk to any customer at any time. **What do you dislike about Luciq?** They don't have mobile app to chat with the users. **What problems is Luciq solving and how is that benefiting you?** Responding to customers as soon as they have a problem. Identifying issues with the mobile app. Finding out issues and categorizing the crashes. The benefits I have realized is the customer satisfaction and a way to get feedback on the app. **Official Response from Rami Magdi:** > Hey, Thank you for the valuable feedback, we are happy to hear that you find our crash reporting tool and In-App Chats useful. As for your comment about not having a mobile application to chat with the users, we would love to hear more from you about it. Please feel free to reach out to us through our support channel, or via email at "contactus@instabug.com". Thank you! ### 49. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Afzal k. | Senior Android Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2019 **What do you like best about Luciq?** Easy to Integrate.Best for IOS And Android **What do you dislike about Luciq?** nothing. but there is a suggestion that UI of SDK should be customised **Recommendations to others considering Luciq:** Easy to Integrate **What problems is Luciq solving and how is that benefiting you?** Error handling **Official Response from Youssef El-Khorazaty:** > Hey Afzal, We're happy to hear you enjoy using Instabug! We hear you loud and clear regarding the UI customization and will be showing your feedback to our product team to consider it further. If you have any other feedback at all, we'd love to hear it on contactus@instabug.com. We hope you continue to enjoy using Instabug! ### 50. Very simply to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2019 **What do you like best about Luciq?** It’s really simply to implement it in your app, just a few lines and all it’s done (crash reporting, chat and more). And the support is really quick. **What do you dislike about Luciq?** Some little bugs but like all frameworks **What problems is Luciq solving and how is that benefiting you?** Very fast tracking of bugs and chat with customers for issues **Official Response from Youssef El-Khorazaty:** > Hi there, I'm happy to hear Instabug helps make solving issues fast for you! We'd love to take care of any pesky bugs you run into, so please feel free to send them our way at contactus@instabug.com. Thank you very much and we hope you continue to enjoy using Instabug :) ## Luciq Discussions - [How often do your publish surveys in your apps?](https://www.g2.com/discussions/how-often-do-your-publish-surveys-in-your-apps) - 1 comment, 1 upvote - [Building a startup?](https://www.g2.com/discussions/building-a-startup) - 1 comment, 1 upvote - [How much will it cost me to use Instabug?](https://www.g2.com/discussions/how-much-will-it-cost-me-to-use-instabug) - 1 comment, 1 upvote - [Does Instabug support live apps (app-store-safe)?](https://www.g2.com/discussions/does-instabug-support-live-apps-app-store-safe) - 1 comment, 1 upvote - [How will the SDK affect my app size?](https://www.g2.com/discussions/how-will-the-sdk-affect-my-app-size) - 1 comment, 1 upvote - [View Luciq pricing details and edition comparison](https://www.g2.com/products/luciq/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+02%3A49%3A26+-0500&secure%5Bsession_id%5D=cc849c2d-df9a-4eed-8edc-6d838616a578&secure%5Btoken%5D=b230d0214672637e05d448cb7d0dd6f4e45ee0aad0f1a525dafe4b7491164cd5&format=llm_user) ## Luciq Features **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Crash Monitoring** - Constant Monitoring - Timely Alerts - User Reports and Feedback **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Crash Data** - Report Generation - Crash Solutions - Analytics **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Metrics** - Exit Tracking - Retention - Conversions **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Visitor Information** - User Identification - Search Box **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **System Management** - Security - System Monitoring **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Session Replay** - Cross-system Integration **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Dynamic Transaction Mapping - Cloud Observability ## Top Luciq Alternatives - [Sentry](https://www.g2.com/products/sentry/reviews) - 4.5/5.0 (217 reviews) - [Raygun](https://www.g2.com/products/raygun/reviews) - 4.3/5.0 (122 reviews) - [Bugsee](https://www.g2.com/products/bugsee/reviews) - 4.9/5.0 (18 reviews)