The intuitive design for the bot designer makes it very easy to get a bot up and running. The support I've gotten from the sales team and tech team has been phenomenal. Another major advantage is pricing. Instabot offers a lot of the services that more expensive venders add in for a cost. The script node offers a lot of customizable power in the bot. Review collected by and hosted on G2.com.

There are a few features missing from the bot that I would like to see added such as a queue for current live chat requests and easier testing of the bot. I have spoken with the tech team and they have informed me that these are common requests and are on the feedback table to be added. Review collected by and hosted on G2.com.

Instabot’s interface is very easy to use, so developing our first chatbot wasn’t difficult. The customer service is exceptional, as the Instabot team is always able to quickly resolve any questions or issues we had! They actually helped us create the logic for part of our bot, and have been of great help.

As well, their documentation and technical guides are incredibly detailed and helpful when we wanted to include different features in our bot, such as integrating Google Dialog Flow. Review collected by and hosted on G2.com.

Nothing about the product itself, but the documentation could be expanded a bit more. For example, would love to see a breakdown on how some of the stats are calculated, and definitions of some of the terms used. Review collected by and hosted on G2.com.

Instabot is intuitive, seamless, and cost-effective. I have doubled my leads since switching to Instabot. I used two different website live chat services for 3+ years prior to using Instabot. I used to spend $4000 a month on live chat leads. I know spend $500 a month and get twice as many leads. Review collected by and hosted on G2.com.

The only thing I dislike about Instabot is not trying to sooner. Review collected by and hosted on G2.com.

Instabot's chatbot creation software is easy to use and its visual structure lets users plot out their customer journeys in a concise and helpful manner. Review collected by and hosted on G2.com.

It can be difficult to convey messaging (in particular - multiple-choice selection options) within the constraints of the small work area of the chatbot screen. Review collected by and hosted on G2.com.

A client of ours wanted a conversational chatbot solution that would help them convert leads. During the build of the prototype I tried several chatbot solutions of which none had such an great UI to configure all the questions. It's fast, responsive and you can re-use parts of the chatbot easily. As our client will maintain and configure the chatbot themselves they also tried out the admin interface and to my surprise it was also a breeze for them to work with.

On top of the above the support team of Instabot was always available to answer questions, even questions that were really specific to our use case.

Featurewise the bot is rich, the only thing that it does not do is NLP, but this is easily integrated by using Dialogflow or any other NLP service of your choice. Review collected by and hosted on G2.com.

The only feature that I've seen in some other chatbots, but not at Instabot, is the ability to configure how long the bot will take to answer. I think for some conversational flows it could make sense to deviate from the current speed at which a chatbot replies. This can improve the "humanness" of the bot itself. But I think this is just the cherry on the cake :) Review collected by and hosted on G2.com.

Very intuitive user interface to design the bot and taking away all the pain of immense hard work that you guys have put in. Review collected by and hosted on G2.com.

Currently Instabot doesn't support a mobile SDK. Hope its coming soon. Review collected by and hosted on G2.com.

- Great value for the depth of features provided

- Easy implementation; first bot is made by the IB team and the WP plugin makes integration simple

- Lots of customization options for the bots and the flow design is pretty intuitive to most user familiar with marketing automation platforms or project management software Review collected by and hosted on G2.com.

- Would like to be able to easily whitelist IP addresses, although I'm told that feature's forthcoming

- Reporting is a little confusing, users vs. goals reached, etc. Bit of a learning curve Review collected by and hosted on G2.com.

The development of chatbot is very easy with instabot and it's interface is very user friendly. We can learn it easily and give a good design which soothes the customer visiting. The information given in the guides is very useful and can be used for customization. Review collected by and hosted on G2.com.

It is something which feels still in development stage and want it to be mature enough for all the business needs. Review collected by and hosted on G2.com.

We really like the design / style options Instabot offers to the user. Also the system for building conversations / questions is very easy to understand. Review collected by and hosted on G2.com.

It's a pity that the templates are only available in english language. For our startup it's alright but it would be great to have more options here! Review collected by and hosted on G2.com.

Most other chat apps provide the programmable bots for a premium, and Instabot includes that in their base product which is awesome. I also like the NLP node - very slick. Review collected by and hosted on G2.com.

I can't use option drag to copy a node. No biggie. Review collected by and hosted on G2.com.