I'm very impressed with how robust & powerful Instabot is. It's able to do everything I've wanted it to do (some of which I thought were pretty obscure & strange asks), and it's pretty intuitive and easy to set up. Review collected by and hosted on G2.com.

Honestly, nothing. I guess I wish it was a little cheaper, but $49/month for the functionality it has is pretty affordable. Review collected by and hosted on G2.com.

We were using Intercom before, and although it had lots of integrations, it lacked simple basic features. Instabot is much more intuitive and simple. The UX for setting up a bot is straightforward and provides many options. It's weird, but other providers don't give you the simple option of setting up nodes with multiple questions with the option to the user of responding to multiple options at once, for data colecting purposes. Instabot was the first one we found that gave us this option.

Also, their data collection page is incredible and provides a lot of valuable input. Customer service went above and beyond to explain to us how to take better advantage of the tools, and when we had an integration issue, they responded quickly and efficiently. Review collected by and hosted on G2.com.

I'd like to see the option to add gifs to the bot messages. It'd be great to see more integrations with other apps as well. Review collected by and hosted on G2.com.

The bot works really well, potential clients really respond to it.

Conversions increased with this bot because it took over live chats that our agents dropped.\

Support team is active and implements bug fixes. Review collected by and hosted on G2.com.

Initially started off with a poor experience and the development team has fixed up our major issues. Glad we didn't leave. Review collected by and hosted on G2.com.

The chatbot platform works as promised. It is simple enough to create powerful chatbots including meeting scheduling. Combined with Zapier you can create really enterprise-grade services. Their support is responsive and they can fix bugs quickly. Review collected by and hosted on G2.com.

There are some features missing but I think they will continue adding them. Review collected by and hosted on G2.com.

Onboarding was great and comprehensive. They setup a bot for me which was a huge time saver since I didn't know the platform yet. The product is perfect if you just need a chat bot that works well, has great features, and good integration options. It isn't trying to be anything else than a great bot product. I tried Drift but it was way more than I needed and way more expensive for where we are with bots and our marketing overall. Review collected by and hosted on G2.com.

Could use some minor feature polish here and there but overall I don't have any major complaints. Review collected by and hosted on G2.com.

Instabot has the features and flexibility to create real solutions beyond just an auto-responder for your website or social page. I've been using Instabot's chatbot to walk users through a checkout flow, and I haven't even delved into all the integrations that are possible. Review collected by and hosted on G2.com.

Although it's possible to customize the CSS, there are some limitations, and (as far as I know) changes can't be previewed without uploading a new css first. Review collected by and hosted on G2.com.

The different node types you have at your disposal, How the bot flow tree structure is laid out from a user experience point of view. The well thought out integrations and simply the ease of use. Review collected by and hosted on G2.com.

The documentation could be much better than what it is currently. We ended up contacting support as it was easier to get information this way. Review collected by and hosted on G2.com.

1. Very easy workflow design

2. great support from development team too

3. almost instant replies from customer support

4. Have most features required for conversations forms Review collected by and hosted on G2.com.

Nothing in particular to this product. But usually, we are always limited to the roadmap of the third-party tools and their features. Review collected by and hosted on G2.com.

The Instabot team set-up your first bot for you. This really helps get it up and running very quickly. Review collected by and hosted on G2.com.

Nothing to dislike. It's a great solution. Review collected by and hosted on G2.com.

It was fairly simple to launch, easy to make changes on the fly, their system is easy to understand for the non tech users. Their support team is responsive and helpful.

The best part is that it to has helped us increase a consistent lead funnel on our website. Review collected by and hosted on G2.com.

I would of liked to have additional chat templates to choose from. But they do give you the ability to create your own CSS for customization. Review collected by and hosted on G2.com.