That I am dealing with real people who provide prompt, helpful, and highly relevant responses when I have questions or need help. I also like that, as a small business, Insperity provides my employees' access to large group health plans - this is a major selling point when we recruit and attract new employees. Review collected by and hosted on G2.com.

I don't have a single negative thing to say about Inperity. Review collected by and hosted on G2.com.

I really appreciate being able to contact many different people depending on the issue or question I have. I’ve never had a problem reaching someone, and even if what I need isn’t in their exact department, they’re able to forward me to the right person who can help. Also, when it comes to service fee charges, they are very open with it all. I can't say the same about many other PEO's who either hide charges, don't itemize them, or raise rates/add extra charges to pre-existing rates. Review collected by and hosted on G2.com.

I can’t really think of much beyond a couple of items. It would be nice to be able to extrapolate the workers’ comp portion and put it out to bid, but I understand why we can’t—it’s a package deal with Insperity, and the cost isn’t egregiously high.

The biggest issue right now is our payroll payment process. When we first joined Insperity two years ago, we were a little tight on money and during one payroll, didn’t have the funds to cover payroll on the day it was due (Tuesday), so we paid it on Thursday or Friday instead. Since then, Insperity has required us to wire the money to them rather than having it pulled automatically, which adds extra work that I don’t love. I’d really like to get this reversed, since we’ve been in good standing for over a year now. Review collected by and hosted on G2.com.

I enjoy the personalized support from both payroll and HR, and having a local HR specialist who is accessible and really gets to know our organization has been incredibly valuable. It's great to be able to pick up the phone and talk to someone who understands our business and provides practical advice. Insperity has helped organize our payroll and supported us through tough HR situations like terminations and layoffs. They've simplified our HR processes, kept us compliant, and been a reliable resource for HR questions, saving us time and stress. I also appreciate the free training opportunities they provide, which have been a great resource in keeping our managers and employees up to date on HR topics and compliance. Review collected by and hosted on G2.com.

I think the overall service is strong, but there is room to improve the technology experience. A more intuitive website, easier navigation, and simplified reporting tools would make it quicker to find information and complete routine tasks. One example is that Time & Attendance does not always go along with payroll and seems to have duplicate processes that need to happen when there are changes related to an employee. Additionally, the portion of the site that handles the 401k sign-up seems to be missing the mark. When new employees start, they are notified that a 401k will automatically start unless they log in to deny it. Maybe a pop-up warning them about the 401k going into effect could improve this, or perhaps all benefits should be better communicated. Review collected by and hosted on G2.com.

The team genuinely wants to support their customers. Great attitudes and communication. Review collected by and hosted on G2.com.

The disconnection between departments has been the biggest challenge. Once the sales process is complete you are left to your own to figure out how the company works. Depending on the number of employees in your company will determine what team you are put on. I really do not agree with that standard. A 22 person organization may have the same needs as a 100+ organization. If you are an owner/operator then you must have resources on staff to manage Insperity. Review collected by and hosted on G2.com.

I have been happy with the customer service we received from Insperity and we've worked with a couple of great people there. The health insurance rates are great, and there are many bonuses like perks at work. Insperity has been very helpful in organizing our days off, ensuring we follow state laws in New York and California. They also have a great referral program that bonuses us if we find a new client. The perks at work have been great too. Review collected by and hosted on G2.com.

I wish Insperity could send the blurbs directly to my staff instead of me having to forward them. Automating annual prompts for tasks like harassment training would be helpful too, as it makes it hard for someone to miss completing their yearly maintenance. Review collected by and hosted on G2.com.

Customer service is excellent. Everyone you speak with is friendly, helpful, and knowledgeable. Review collected by and hosted on G2.com.

Honestly, I cannot think of anything that I would say I dislike about Insperity. We do sometime have issues with the time punches not recording, but that may have more to do with our building that Insperity. Review collected by and hosted on G2.com.

I worked with a wonderful Insperity employee named Andree, who was very informative about her job and looked up extra info to make sure, 100%, I had the accurate information I needed. I like the easy access to my time card, payroll, PTO, benefits, W2, and 401K. It's very user-friendly. I also appreciate that I did not have to wait long for a CSR to help me, and she was so friendly, asking security info which I appreciated. It's very easy to access, and you don't get frustrated at all. I am very satisfied with Insperity's services, and would rate them a 10 out of 10 on a likelihood scale to recommend. Review collected by and hosted on G2.com.

The ATS is not the most user friendly. Review collected by and hosted on G2.com.

Every single person cares, it never feels like anyone there is annoyed with my silly questions, they truly want to help. Review collected by and hosted on G2.com.

It's a little expensive for us as we are a small nonprofit. Review collected by and hosted on G2.com.

The breath of Services in the personal touch Review collected by and hosted on G2.com.

inconsistent service and it comes down to people. I also don’t like the hiring process. It should be more automated with the ability for candidates to be provided offers and a link to accept and begin the on boarding process. It’s pretty manual and requires an agent of the company to capture PII. Review collected by and hosted on G2.com.

Hard to comment on the product directly, since we didn't engage. The breadth of services bundled into one offering is appealing on paper for the right kind of business. Review collected by and hosted on G2.com.

The sales experience. Our rep excused his own pricing by saying "even CPAs struggle to follow" the financial document, then labeled $32,094 of net-new annual expense as "Savings." That's misleading, at best. After we declined in writing on May 12 with our reasoning laid out, he bypassed the evaluators and went directly to the company owner five weeks later without copying me, despite being told I was leading the evaluation. How a company sells something tells you how they'll service it. Review collected by and hosted on G2.com.